17th – 18th June 2015 Hilton Tower Bridge London, UK Driving … · Ignite your digital marketing...

Event sponsors:

17th – 18th June 2015 Hilton Tower Bridge London, UK

Driving online customer loyalty, conversion and profitability of the travel and hospitality industry

35 speakers share how to drive online

revenue growth

KEYNOTE SPEAKER

Rufino Pérez Fernández, Chief Commercial Officer, NH Hotels

Nicola Arnese Head of eCommerce/Digital Alitalia

Marco Ryan, Chief Digital Officer, Thomas Cook

Jonathan Greensted IT Director Flybe

Personalise your customer engagement Enhance your customer knowledge and deliver an exceptional experience

Ignite your digital marketing strategyDiscover innovations in content marketing and programmatic advertising

Leverage data analyticsHow can you use data to truly understand your customer?

Optimise your eCommerce platforms How can you build personalised, flexible and global eCommerce platforms?

Capitalise on mobile and multi-device Learn effective ways to monetise mobile and streamline your multi-device strategy

Maximise your use of meta-search and loyalty Attend an exclusive workshop for airlines and hotels

Register Now! www.digitaltraveleu.com [email protected] +44 (0) 207 368 9854

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Stephan Keschelis, Vice President E-Commerce & Digital Transformation, NH Hotel Group

Tomi Maaniemi, Ecommerce Manager, Finnair

Osama Hirzalla, Vice President Brand Marketing & eCommerce Europe, Marriott International

Ted Jansen, CEO, Easytobook.com (a makemytrip.com company)

Cengiz Degirmenci, Online Sales and Marketing Manager, Turkish Airlines

Olivier Jolidon, Director Digital Marketing, Europe, FRHI Hotels & Resorts

Jurik Auer, Project Manager eCommerce, Lufthansa

Ivan Druzeta, Director of Sales and Marketing, Croatia Airlines

James Maley, Senior International Marketing Manager, Hilton Worldwide

Paul Buckley, Head of Social Media, Aer Lingus

Emma Davis, Head of Product Management – Checkout & Payments, Thomas Cook

Martin Young, Digital Planning & Mobile Manager, Avios (British Airways IAG)

James McClure General Manager, UK & Ireland Airbnb

Stephanie Uhlig, Managing Director – UK, eDreams ODIGEO

Elliott Pritchard, Chief Marketing Officer, Travel Republic

Andy Washington, Managing Director Northern Europe, Expedia

Daniel Morley, Head of Digital, Best Western Hotels

Matt Lindop, Head of Customer Experience, Whitbread Hotels

Rory Kenny, Director, Mobile Partnerships EMEA, Trip Advisor

James McClure, General Manager, UK & Ireland Airbnb

Mickael Darthiail, Digital and Distribution Manager, Louvre Hotels Group

Fergus Boyd, Group Director of Digital & IT, Yotel

Rémy Merckx, VP Digital Marketing, Carlson Rezidor Hotel Group

Mark Reakes, Director, Digital Europe, IHG - InterContinental Hotels Group

Learn from 35 digital and eCommerce practitioners including:

Speakers

Early-Bird Discounts Available – Register Now! www.digitaltraveleu.com [email protected] +44 (0) 207 368 9854

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Jonathan Greensted, IT Director,


Dear Colleagues,

The Digital Travel Summit 2015 provides you with a “how to” guide to transform your

digital strategy to drive online revenue growth.

Through exchanging ideas with senior-level peers, our event shows you what

you can do in your role to ensure you are reaching and retaining customers based on

their preferences and online behavior.

We have designed the agenda to provide a full two days jam packed with exciting

and innovative content for all digital professionals in leading travel companies –

whether you are at VP or Director level, if you specialise in driving your company’s

digital strategy, eCommerce, digital marketing, mobile, customer experience or social

media – our agenda provides you with relevant information throughout the two days.

The Digital Travel Summit really is Europe’s most senior level, bespoke event

for the travel industry - through interactive discussion and debate, you will work with

senior level peers to find out how to engage with your client base and convert them

to purchasing, loyal customers.

This event features exciting interactive session formats - including round

tables, interactive case studies, candid conversations and a private workshop

for hotels and airlines – providing an engaging approach to find out what’s new,

changing and what’s really going on.

The Digital Travel Summit is the place to go to openly discuss and debate

challenges whilst finding real solutions to bring back to your office.

We look forward to welcoming you to London in June 2015.

Best wishes,

The Digital Travel 2015 Advisory Board

An agenda designed for the industry by the industry

Advisory Board

Paul Buckley, Head of Social Media,

Daniel Morley, Head of Digital,

Matt Lindop, Head of Customer Experience,

Osama Hirzalla, Vice President Brand Marketing & eCommerce Europe,

Ivan Druzeta, Sales and Marketing Director,

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Innovative formats that deliver a captivating, interactive experience

Engage

These informal subject-specific roundtables give you a unique opportunity to drill down into thedetails of an issue that is really important to you by probing the knowledge and expertise of industry market leaders. Each roundtable is limited to 10 people for maximum interaction and is designed for you to meet like-minded peers and source practical solutions collaboratively. An exceptional way to genuinely get to grips with your key challenges.

These bespoke sessions, run by proven thought-leaders on key subject matters, provide you with the opportunity to address your specific concerns in an interactive round-table for 10 people taking place in the exhibit hall. Prepare your questions for the clinic leader and you’ll leave the session armed with fresh inspiration and advice.

Interact, question and solve

In this innovative and interactive format, spend 20 minutes listening to a best-practice case study before the speaker challenges you as an audience to find a solution to one of his key unsolved challenges. You’ll then engage in a small interactive roundtable discussion before each group presents its conclusions to the audience. Take away different approaches to the same challenge from your fellow industry peers!

Case Study

Rebel against the ordinaryInteractive

Panellists from various companies will put forward their thoughts on strategies, different models, different mind sets and different experiences on the same subject. The chair will provide 3 key takeaways or action points at the end of the session for you to take away.

360

Interact, question and solvePerspectives

o

Industry experts are questioned to reveal brand new information and address difficult questions. The interviewer will push panelists to provide real answers and to open up about information not normally presentable on slides - divulging behind the scenes stories using real-data, anecdotes, and what has been learned. Walk away with a fresh mind-set and real answers to take back to the office!

Candid

Investigate original answersConversation

An invaluable opportunity for airlines and hotels to exchange ideas in in an experienced classroom environment. Each workshop is facilitated by a leading practitioner and is open to 25 active participants who form part of a high level brainstorm where competing ideas are put forward and the best solutions agreed upon. Contribute to a new forward-looking project and create a step-by-step action plan on how to make it work.

Private

Immediate, bespoke solutions

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Innovation from true industry pioneers

Highlights

How to more effectively engage and influence your customers through social media platforms: New ways to keep the conversation going and capitalise on word of mouth

Private workshop for airlines and hotels: Brand loyalty and your customer experience

Tomi Maaniemi, Ecommerce Manager

Tomi leads Ecommerce commercial operations, with responsibility for a €500M commercial operations target with a double digit growth factor. Ecomme rce is the main focus area for Finnair, and in his role, Tomi drives continuous change,

innovation and leadership and works closely with the commercial management team and IT to best optimise the overall eCommerce business strategy and operations.

Paul Buckley, Head of Social Media

Paul leads social media strategy at Aer Lingus; making him accountable for a team of four dedicated social media professionals. Within his role, Paul directs highly successful strategies in social customer care, social media marketing and

social insights. Paul is directly responsible for the design and implementation of social media policy across the organisation, reporting to the Chief Revenue Officer and liaising with key stakeholders in each Aer Lingus vertical.

Be disrupted or be the disruptor: Our 175 year journey – how we turned around our business to reach the cutting edge of digital customer engagement

Marco Ryan, Chief Digital Officer

Marco heads up end-to-end digital across all countries and brands for The Thomas Cook Group. Marco has had an integral role in turning around the fortunes of The Thomas Cook Group, including driving digital strategies resulting in growth in online revenue. He is currently writing two books

on Digital Transformation, and has a wealth of experience in digital channels, innovation, digital analytics, digital culture change, web development, mobile, media and partnerships – best placing him to share his story of how he has transformed Thomas Cook’s digital future.

Digital is Different: How your traditional travel industry tech is holding you back - and what can you do to overcome this?

Jonathan Greensted IT Director

Jonathan is Flybe’s interim IT director leading a team of passionate IT professionals to change the face of airline technology. Currently Jonathan is spearheading a three year digital transformation programme, with a focus on engaging with key business stakeholders and delivering ‘cost appropriate’

solutions. Jonathan has achieve great success in digital transformation in his previous role as CTO at several leading companies, including Avis, Travelport, Virgin Holidays - best placing him to share his experience.

Debating new ways hotels and OTAs can improve their present and future business relationship

Rufino Pérez Fernández, Chief Commercial Officer

Osama Hirzalla, VP Brand Marketing & eCommerce Europe

Ted Jansen, CEO

Stephanie Uhlig, Managing Director – UK

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CompaniesConfirmed for 2015:

Lufthansa • Best Western Hotels GB •

Turkish Airlines • IHG- InterContinental

Hotels Group • Louvre Hotel Group •

Alitalia • Whitbread Hotels • Thomas

Cook • Carlson Rezidor Hotel Group

• Aer Lingus • Hilton Worldwide •

Finnair • NH Hotel Group • Flybe •

FRHI - Fairmont Hotels and Resorts •

Croatia Airlines • Marriott International

• Avios (British Airways) • Heathrow •

Kempinski Hotels S.A. • Trip Advisor •

Expedia • Hotels.com • Easytobook.

com (a makemytrip.com company)

• eDreams ODIGEO • Travel Republic

• On the Beach • Yotel • Airbnb •

booking.com • Air France / KLM

XXXXXXXX, XXXXXX, XXXXX

n Hotel ..................................................45%

n Airlines ...............................................40%

n OTAs ..................................................10%

n Other ....................................................5%

n United Kingdom ................................30%

n Germany ............................................15%

n Spain ..................................................13%

n France ................................................12%

n Nordics ..............................................10%

n BeNeLux ..............................................5%

n Switzerland ..........................................5%

n Ireland ..................................................5%

n Italy ......................................................3%

n Turkey ...................................................2%

The largest and most senior gathering of digital professionals in the travel industry

Who Attends

INDuSTRY

n CCO/CMO/CDO ..................................5%

n VP/Head Digital .................................30%

n VP/Head eCommerce .......................30%

n VP/Head Digital Marketing ................15%

n VP/Head Customer Experience .........10%

n VP/Head Mobile ...................................5%

n Social Media / Metasearch Manager .. 5%

jOB TITlE

REgION

TEAMBRINg A

With so much content and parallel tracks, make sure you bring the right people in

your teams to reap the full benefits of the agenda.

For information on bespoke packages for your team, including team discounts,

please contact:

Rowan Morris, Delegate Director, Digital Travel

Summit EuropePhone: +44 207 368 [email protected]

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Conference day 1 - Wednesday 17 June 2015

Morning Sessions

At-A-Glance

09:00 Registration and welcome coffee

Driving online revenue growth08:45 Chairman’s opening address and business card exchange

09:00 Opening keynote: Digital is different - How your traditional travel industry tech is holding you back - and what can you do to overcome this? Jonathan Greensted, IT Director, Flybe

09:30 Candid conversation How can you effectively use data mining and predictive analytics to bring together structured and unstructured data to generate meaningful customer insight? Osama Hirzalla, VP Brand Marketing & eCommerce Europe, Marriott International

10:10 Disruptive innovation: Understand and profit on how customers are engaging with new technology in online travel

10:30 Morning networking break -

11:10 Our story: A vision for putting the customer journey before channel and device type to deliver a great customer experience Ted Jansen, CEO, Easytobook.com (a makemytrip.com company)

11:30 360° Perspectives Monetising mobile: How can you make customers more confident and comfortable when booking via mobile to increase mobile bookings? Martin Young, Digital Planning & Mobile Manager, Avios (British Airways IAG) Rory Kenny, Director, Mobile Partnerships EMEA, Trip Advisor

12:10 How to optimize your path to purchase: Understanding the opportunity of ancillary products in digital channels Mark Brown, VP, EMEA, Fusion

12:30 How to more effectively engage and influence your customers through social media platforms: New ways to keep the conversation going and capitalise on word of mouth Paul Buckley, Head of Social Media, Aer Lingus

12:50 Networking lunch

For full speaker and agenda details see www.digitaltraveleu.com/agenda

Drop-in-clinic Talent management: Nurturing your rising stars – What to look for, and how to motivate and lead digital talent in the travel industry Matt Lindop, Head of Customer Experience, Whitbread Hotels

Jonathan Stephen, Head of Mobile & Emerging Technologies,

JetBlue Airways Digital Travel Summit US

“This event brings together some of the smartest digital minds in the travel industry. The content is timely and informative, and the sessions

are engaging. I look forward to participating and contributing to future events.”

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Leveraging data analytics Capitalising on mobile and multi device

Private workshop for airlines and hotels

14:00 Opening remarks from the chair 14:00 Opening remarks from the chair 14:00 Opening remarks from the chair

14:10 Multi-channel personalisation: How to identify, understand and integrate your customers’ multi-channel journey for stronger engagement

Nicola Arnese, Head of e-Commerce/ Digital, Alitalia

14:10 Candid conversation Trip Advisor’s mobile story: How to implement a mobile first digital strategy

Rory Kenny, Director, Mobile Partnerships EMEA, Trip Advisor

14:10 How to use meta-search to limit your reliance on OTAs and win back control of your customers

Olivier Jolidon, Director Digital Marketing, Europe, FRHI - Fairmont Hotels and Resorts

14:30 Drill-down round-tables Leveraging tools and technology to analyse your customers’ behaviour, experience, and holistic digital journey in a cost effective way

James Maley, Senior International Marketing Manager, Hilton Worldwide

Ultan O’Brien, VP Sales, Boxever

14:30 360° Perspectives How can you create a clean multi-device experience to seamlessly continue the customer journey regardless of the device?

Jane Roslyak, Mobile Product, Expedia (Hotels.com)

Chris Dalrymple, Head of eCommerce, On the Beach

15:50 How to unl ock your data to create a truly unique competitive differentiator

15:50 Multi-device website design methodology: Breaking down optimal page layouts and site designs to move customers through the conversion funnel and maximise conversion

Cengiz Değirmenci, Online Sales and Marketing Manager, Turkish Airlines

15:50 Hotels and airlines - exploiting your two greatest advantages: Brand loyalty and your customer experience

Tomi Maaniemi, Ecommerce Manager, Finnair

Conference day 1 - Wednesday 17 June 2015

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15:20 Afternoon networking break

Afternoon Sessions

Optimising customer engagement16:10 Opening remarks from the chair

Matt Lindop, Head of Customer Experience, Whitbread Hotels

16:20 360° Perspectives Channel and device attribution modelling: How can you measure your marketing spend beyond ‘last click’ to accurately assess your ROI in a multi-device world? Stephan Keschelis, Vice President E-Commerce & Digital Transformation, NH Hotel Group Elliott Pritchard, Chief Marketing Officer, Travel Republic

17:00 Case study interactive How can you gain control of the multi-channel customer journey to deliver a fantastic customer experience? Daniel Morley, Head of Digital, Best Western Hotels GB

17:40 Closing remarks from the chair

17:50 Networking drinks reception

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Conference day 2 - Thursday 18 June 2015

Morning Sessions

At-A-Glance

08:30 Morning coffee

Transforming your digital strategy08:45 Chairman’s opening address

09:00 Keynote: Be disrupted or be the disruptor: Our 175 year journey – how we turned around our business to reach the cutting edge of digital customer engagement Marco Ryan, Chief Digital Officer, Thomas Cook

09:30 Candid conversation Debating new ways hotels and OTAs can improve their present and future business relationship

Rufino Pérez Fernández, Chief Commercial Officer, NH Hotels

Osama Hirzalla, VP Brand Marketing & eCommerce Europe, Marriott International

Ted Jansen, CEO, Easytobook.com (a makemytrip.com company)

Stephanie Uhlig, Managing Director – UK, eDreams ODIGEO

10:10 Quick-fire multi-channel solutions A real-life look at multi-channel innovative solutions which reflect the changing customer journey and the increasingly sophisticated needs of a tech-savvy customer Payments - eCommerce platforms - CRM/CEM

10:40 Morning networking break

11:20 360° perspectives Accessing the travel industry’s untapped revenue sources: How can you create and strong roadmap to put the right products in front of the right customer at the right time?

Nicola Arnese, Head of e-Commerce/Digital, Alitalia

Andy Washington, Managing Director Northern Europe, Expedia


Drop-in-clinic An open discussion on how brands can integrate their online customer experiences to complete the end to end customer journey across brands Simon Chatfield, Head of eBusiness & CRM, Heathrow

Michael Weiss, Director, Online Retail, Global Operations,

Marriott International – Digital Travel Summit US

“The show was an intimate setting with meaningful discussions,

leading-edge solutions and thought leaders in the travel industry- a

refreshing change from the mega show concept..”

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New frontiers in eCommerce and customer experience Igniting digital marketing

12:00 Opening remarks from the chair 12:00 Opening remarks from the chair

12:10 Case study interactive How do you shift from transaction to experience based digital interactions to convert your customers to buyers?

Emma Davis, Head of Product Management – Checkout & Payments, Thomas Cook

12:10 360° perspectives Identifying how customers are using and interacting with content: Create added value, boost conversion and optimise engagement while increasing natural rankings


Marc Lantrok, Senior Manager CRM Client Services, Hilton Worldwide

Fergus Boyd, Group Director of Digital & IT, Yotel

12:50 Reducing transaction abandonment and delivering better mobile experiences

David Pope, Marketing Director EMEA, Jumio

12:50 How to effectively implement content strategy and content marketing with measurable results

Catherine Toole, Chairman, Sticky Content

14:10 360° Perspectives How can you build flexible, responsive and global eCommerce platforms to effectively link your channels and create a one-on-one relationship with your customer?

Niklas Schlappkohl, Director eCommerce, The Rezidor Hotel Group

Riko van Santen, Vice President Digital Strategy & Distribution, Kempinski Hotels S.A.

14:10 Candid conversation Understanding how to use programmatic advertising and buying to optimise performance cost

Mark Reakes, Director, Digital Europe, IHG - InterContinental Hotels Group

14:50 CRM to CEM: How can you shift from transaction to experience based digital interactions to create a more dynamic, advanced user experience?


14:50 Customer acquisition and retention strategies: Identifying strategies beyond discounting to keep existing customers engaged and to increase their spending

Mickael Darthiail, Digital and Distribution Manager, Louvre Hotels Group

15:10 Afternoon networking break

Conference day 2 - Thursday 18 June 2015

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13:10 Networking lunch

Afternoon Sessions

Reimagining customer personalisation15:30 Opening remarks from the chair

15:35 Case study interactive Exploring innovations in product presentation and visual merchandising to optimise the customer experience and maximise revenue

Jurik Auer, Project Manager eCommerce, Lufthansa

16:10 How should you best combine segmentation with content to create a personalised experience?

Ivan Druzeta, Sales and Marketing Director, Croatia Airlines

16:30 Unconference Live Our expert panel will reflect on some of the key takeaways from 2015 – addressing the future topics that we should discuss next year.

16:50 End of conference

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The entire conference at your fingertips

The Digital Travel Mobile App!

4 Don’t miss your must-attend sessions

Full access to event agenda, functionality to schedule your day,

and real time updates ensure you maximise your time out of

the office

4 Filter the crowd

Private messaging and personalised profiles make the app the

most efficient way to arrange meetings with new contacts

4 Your ultimate networking tool

In-app social wall and group discussions allow you to share

ideas, opinions and lessons learnt with more of your peers

4 Benchmark against your peers

Make the most of the interactive sessions with real time polling.

Submit questions, enter competitions, and be the first to

receive the exclusive results

4 Unlimited opportunity

Bursting with features, extra information about our speakers,

sponsor, and on-site activities, the app is your key to

capitalising on your event experience

Search for ‘Digital Travel’ after 26 May 2015 on


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A VIBRANT CITYLondon is the ideal location for a European digital travel event and has been chosen specifically for the convenience of the most senior players in the industry. Situated in the heart of the city, you may wish to coordinate with existing engagements, and take advantage of the opportunity to network in this vibrant centre. And why not take time outside of the conference schedule to explore the nearby ancient London City Wall and historic Tower of London!

VENuE INFORMATIONHilton London Tower Bridge5 More London Place, Tooley Street, London, SE1 2BY, United Kingdom

The perfect location to relax and mix with your senior level peers

Venue

AN uNMISSABlE DRINKS RECEPTION As part of the formal conference you’re invited to join us for our evening drinks reception. Taking place Tuesday 17 June, this fantastic networking event is free to attend and open to all - situated in the exhibition hall, don’t miss this ideal opportunity to relax and mix with your industry-leading peers – your chance make new contacts catch up with old friends!

Set against the backdrop of one of London’s most renown historical landmarks, Hilton London Tower Bridge is ideally located on the doorstep of the city’s financial and shopping districts. This contemporary hotel is a fantastic sightseeing location from which to explore London’s many tourist attractions. With stylish, elegantly furnished guest rooms and a 24-hour access, fully equipped fitness suite, this hotel in London is the perfect base for corporate as well as leisure Guests. Experience fashionable destination bar TwoRuba, a perfect place to unwind with a vibrant atmosphere and polished service.

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FlOORPlAN


Generate new sales leads - Highly focused, VP and Director level digital professionals from the top airlines, hotels, OTAs and meta-search agencies

Launch new products or services – Draw attention to your products and brand by using the conference as a launch pad for new developments, products or services

Build customer loyalty – Take part in SIX conference formats – showing continued support of a market helps develop client loyalty as well as cementing your position as a continued presence

Position company brand – Showcase your company at a high level creating a valuable impression as an industry leader

Broker new business partnerships – Other sponsors and delegates are always looking for exciting new partnering opportunities in order to deliver more compelling solutions to their clients – WBR conferences offer you an ideal opportunity for just this

AS A TRuSTED PARTNER…

DIGITAL TRAVEL 2015 Exhibition Floor Plan

Catering Point

8

TT3

1

6

4

7

Conference Room

Catering Point

TT1

SOLD

SOLD

SOLD SOLD

4 Bespoke Booth Space and Networking Areas to Suit Your Needs

4 Private Meeting Rooms Nearby to Host Key Clients

4 No Hidden Charges

Event sponsors confirmed so far: Contact [email protected] or +44 (0) 207 368 9578 Today to Discuss Options

for Your Business

Industry-wide exposure to clients and key prospects

Why Sponsor

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Book before 27 March

PREMIUM PACKAGE STANDARD PACKAGE

£1,599 £999Save £600!

£799 £499Save £300!

4Main conference 17-18 June 4Main conference 17-18 June

4All conference sessions 4All conference sessions

4Meals and refreshments 4Meals and refreshments

4Use of the event app 4Use of the event app

4Audio and PDF presentations 6

4Free Digital Travel Report 6

43 Free Video Presentations 6


PREMIUM PACKAGE STANDARD PACKAGE

£3,599 £3,099Save £500!

£2,299 £1,999Save £300!

4Main conference 17-18 June 4Main conference 17-18 June

4All conference sessions 4All conference sessions

4Meals and refreshments 4Meals and refreshments

4Use of the event app 4Use of the event app

4Audio and PDF presentations 6

4Free Digital Travel Report 6

43 Free Video Presentations 6


Groups of 5+ travel company* employees will have an additional 40% off the already discounted rate above

17th – 18th June 2015 - Hilton Tower Bridge London, UK

www.digitaltraveleu.com

Travel Companies*

Solution Providers

Group Discounts for Travel Companies*

Book now at: www.digitaltraveleu.com

Book now at: www.digitaltraveleu.com

Email us at [email protected] to apply

3 simple ways to book your place today:1. Register online at www.digitaltraveleu.com

2. Call us directly on +44 (0)20 7368 9854

3. Alternatively, email us at [email protected]

MOST POPULAR

MOST POPULAR

* Applicable to employees of hotels, airlines and Online Travel Agencies (OTAs) only

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Boxever’s predictive marketing platform helps airlines and online travel agents (OTAs) deliver personalized, 1:1 marketing experiences to their customers across all channels and at all stages of the customer lifecycle. The company, founded in 2011 in Dublin, provides a cloud-based customer intelligence and personalized marketing platform specifically tailored for the needs of the travel industry. It combines big data and predictive analytics into a tightly integrated marketing solution that provides a 360-degree view of the customer. With it travel companies can develop insights into each customer, customer segments, products, and channels, and then take action on those insights in the form of personalized communications, including email, mobile, web, display, and more.

The solution enables travel retailers to deliver better customer experiences in real time, improve conversions, and drive revenue. The Boxever platform is a multi-tenant platform built in the cloud. Given the SaaS architecture, it takes only weeks – not months or years as with legacy “big data” solutions – for a customer to be up and running and experiencing benefits.

Companies like Ryanair, Air New Zealand, TigerAir, Wideroe, and more achieve higher conversion rates, increased revenue, and improved loyalty using Boxever’s platform.

Learn more at boxever.com or follow us on Twitter @Boxever.

EPAM is recognized as a leader in Software Product Development and Commerce Services. EPAM serves clients worldwide utilizing its award-winning global delivery platform and locations in 19 countries across North America, Europe, Asia and Australia. EPAM’s deep experience in Travel and Hospitality together with our focus on digital engagement, intelligent enterprise, and advanced platforms allows us to create tomorrow’s technologies today in order to drive business value for our clients. As more and more companies rely on software to enrich their brand, EPAM is a partner of choice for industry leaders.

Visit epam.com to download the latest research from Forrester including the Forrester Wave™: Software Product Development Services, Q1 2014 and The Forrester Wave™: B2B Global Commerce Service Providers, Q1 2015 to learn more about the leading solutions EPAM offers the Travel and Hospitality industry.

www.epam.com

Fusion leverages both its optimization platform and consulting expertise to help companies create personalized online experiences for customers, deliver targeted offerings at the point of purchase, and turn sales into repeat business with relevant post-purchase offers. Fusion’s team of marketing, merchandising and analytics experts provide online businesses with deep insight into consumer behaviors to further strengthen customer relationships and expand product offerings. Operating in 46 countries, 31 currencies and 19 languages, Fusion has an extensive track record of successful campaigns with some of the world’s largest travel and entertainment companies.

Learn more about the power of optimization at:

www.fusion.com

Jumio’s unique computer vision solutions help the travel industry to deliver great mobile customer experiences and improve purchase conversion while increasing security in their mobile channel.

At Jumio we’re working with some of the leading brands in the travel industry to create fast and intuitive mobile experiences that bring together security and convenience in a way that puts a smile on your customer’s face. No longer do your customers need to stand in long lines to get an airline international boarding pass. Nor will they abandon their mobile purchase of a hotel room because of checkout friction caused by laborious key entry on a small mobile device.

www.jumio.com

Who is Sticky Content?Sticky Content, a Press Association company, is a digital copywriting agency that’s been around almost as long as the internet. We specialise in planning and writing high-quality, user-friendly digital content for some of the world’s best-loved brands. Our chairman, Catherine Toole, is a popular speaker on content strategy topics. She runs seminars for Econsultancy in the UK and for Jakob Nielsen’s Usability Week around the world. Who are Sticky Content’s clients?We enjoy long-standing relationships with brands like Autoglass, John Lewis, Lloyds Bank, Post Office, Sony Europe and Virgin Media. We’re proud to say that in 2012/13, two-thirds of our new business came through recommendations from existing or former clients. Get in touchWe get about a lot, so you might have visited our stand or seen us at an event. Sign up for our email newsletter, Content confidential, to find out where you can meet us next

www.stickycontent.co.uk

Sponsors


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17th – 18th June 2015 Hilton Tower Bridge London, UK Driving … · Ignite your digital marketing...

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