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16NTC Presentation on IT Maturity
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Transcript of 16NTC Presentation on IT Maturity
Achieving IT MaturityFrom Survival to Success
March 23, 2016
#16NTCitmaturity
Housekeeping
• Collaboration noteshttp://po.st/itmaturity-16NTC
• CFRE CreditsNFR – 1.5
Agenda
• Defining IT Maturity• Improving IT Maturity• Planning IT Success
Information= Asset
http://commons.wikimedia.org/wiki/File:Modern_warehouse_with_pallet_rack_storage_system.jpg
Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
What is IT success?
Too often defined by failure…• Data loss
• Applications don’t work
• Systems unavailable
• Frustration
• Lost productivity
What is IT success?
How do you define it?
How have you seen it defined?
http://commons.wikimedia.org/wiki/File:Seattle_library_framework_inside.jpg
Power of Framework
Helpful Frameworks• ITIL (formerly the IT Infrastructure Library)
• Gartner Infrastructure & OperationsMaturity Model
ITIL - Services Oriented Approachdefinition
An IT service is one or more IT systems that enable a business process or function.
ITIL - Services Oriented Approachpurpose
The role of the IT department is to create value for the rest of the organization through the implementation and maintenance of IT services.
0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
GartnerInfrastructure & Operations MM
0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner IOMM
Management Capability
Busin
ess
Alig
nmen
t
Quadrant
Management Capability
Busin
ess
Al
ignm
ent Managed
Aligned
Disconnected
Unmanaged
Quadrant
Managed
Aligned
Create ValueSerendipity
Dysfunction Cost CenterDisconnected
Unmanaged
Infrastructure & Operations MM• Level 0 – Survival
Little to no focus on IT infrastructure and operations.
• Level 1 – AwarenessRealization. Begin to take action.
Infrastructure & Operations MM• Level 2 – Committed
Move to a managed environment. Basic, day to day process. Basic customer service.
• Level 3 – ProactiveGain efficiency through standardization, governance, and policy.Refine process.
Infrastructure & Operations MM• Level 4 – Service Aligned
Aligned with overall business objectives.Deliver consistent and competitive services.
• Level 5 – Business PartnershipFocused on innovation. Increasing value of entire organization (not just IT services).
0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner IOMM
Management Capability
Busin
ess
Alig
nmen
t
Define IT success as…• IT is a resource for the organization
• IT is an enabler not a hindrance
• Technology builds capacity
Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
1) Assign Governance2) Establish Management3) Build out IT Department4) Prioritize needs!
Basic Steps
https://commons.wikimedia.org/wiki/File:Spiral_stairs_Germany.jpg
Management
Governance
ITDepartment
Hold the IT Department accountable for creating business value for the rest of the organization through IT services.
Governance
Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services.
Management
Management
Governance
Key Relationship
• CFO/COO owns their role
• Board makes IT a priority
• Regular meetings & planning
• Reporting & key metrics
Good Governance
Good Governance
How do you define it?
Where have you seen it done well?
IT Governancecannot
be outsourced
• Understands business needs
• Understands value of IT and investments
• Can communicate/advocate value and ROI
• Basic management skills…not necessarily technical skills
Good Management
Changing Nature of IT
Good Management
How do you define it?
Where have you seen it done well?
4 Roles of IT Department
Resolve IncidentsFulfill Service RequestsProvide Access
Network HealthAutomationEngineering
Project MgmtChange MgmtUser Adoption
PlanningBusiness AlignmentInformation SystemsIT
Department
4 Roles of IT Department
Help DeskEngineering
PMOCIOIT
Department
Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
Org Strategy Org Goals for IT IT Goals
Enterprise Architecture
for ITIT
Scorecard
Planning Process
Business Continuity
Reporting
Compliance
Automation/efficiency
Culture
Ongoing Support
Usability
Mobile Access
Cost
Requirements / Business Needs
Planning Framework• Recognize that IT Is not Monolithic
• IT is not just the IT department
Planning FrameworkQ1 Q2 Q3 Q4 Total
Run - OperationsGrow - ProjectsTransform - New Initiatives
Planning FrameworkYear 1 Year 2 Year 3 Year 4 Year 5
Run - OperationsGrow - ProjectsTransform - New Initiatives
Planning
Successful• Matching IT spend with Org
initiatives
• Budgeting for replacements
• Including IT as part of strategic planning
Sacrificial• Program centric budgeting
• Deferring investment in the name of cost savings
• IT making due
Components of a successful plan• Rolling IT initiatives that are aligned with
the organization’s goals
• Budget to support those goals
• Method to incorporate feedback and course correct
Q&A
Please complete surveyCan be found in both the mobile app and on
the website listinghttp://po.st/7SKMDU