16B. Rd. Grievance Mgt - Copy

8/3/2019 16B. Rd. Grievance Mgt - Copy

1/101

.

Employee Grievances

Debi S. Saini

Mana ement Develo ment Institute

1

Gurgaon

This presentation deals with the following:

Nature and definition ofgrievances

Knowing grievances proactively

The six stages in the Model Grievance Procedure

2

Rootedness of Grievances/disputes to cos HR policy

Shift from the traditional to the open approach


2/102

Nature of

Grievances

3

Grievance Concept

Narrow View: [Pigors and Myers use three terms]:

anyt ng t at stur s, expresse not

Complaint: brought to superiors notice

4

Grievance: formal complaint to mgt./union


3/103

Grievance Concept contd

Broad View (Michael Jucious: Author of HRM book)

Any discontent or dissatisfaction

Whether expressed or not

Whether valid or not

5

Arising out of anything connected with the co

That employee believes/feels is unjust/inequitable

Broader view is more acceptable today: HRM thinking

Types of

Grievances

6


4/104

Types of Grievances

I. Grievances Resulting From Company Policy

II. Grievances due to Violations: Award, settlement. etc.

III. Grievances Relating to Working Conditions

7

IV. Grievances as to Personal Adjustment

I. Grievances Resulting From Co. Policy Promotions, Demotion, Discharge

Amenities

Leave

Overtime

Wage payment & job rates

Seniority

Hostility to union

Fines

8

e ca ene s Acting promotion

Transfer

Supersession

Increments


5/105

II. Grievances Resulting from Violation of

The collective bargaining agreement

Central or state laws

A customary practice

9

say, sons of soil

Company rules

III. Grievances Relating to Working Conds. & Mgrl Style

Improper matching of employee with the job

Chan es in schedules or rocedures

Non-availability ofproper tools, material

Tight production standards

Bad physical conditions of workplace

10

Excessive or little discipline

Poor relationship between WM and supervisor


6/106

IV. Grievances as to Personal Adjustment

1. WMs over-ambition

2. Excessive self-esteem of WM

3. WMs im ractical attitude to life

11

4. Favouratism and nepotism by supervisor

Grievance Procedure (GP)Usual Features of GP

Usually, a number ofhierarchical steps (2-8)

12

But union involvement in India is usual


7/107

I. Under Factories Act 1948

Handling Grievances

II. Under IDA 1947: Works Committees role

13

III. Under Code of Discipline

III. Under Code of Discipline

16th session ILC suggested a Model GP

Handling Grievances contd

Code ratified by Central WM/employers organizations

MGP to be adopted by those orgs. that have no GP

14

It envisaged machinery to administer GP

Envisaged six stages of grievance handling


8/108

MODEL GRIEVANCE PROCEDURE

Voluntary Arbitration

APPEAL for revision 7 Days

MANAGER 3 DAYS

GRIEVANCE COMMITTEE 7 DAYSH O D 3 DAYS

15

Officer of Deptt. 2 days

verbally to Worker Immediate

Changing Approaches

To

Grievance Redressal

16


9/109

Grievances, Disputes & HRM

G.P. and disputes procedures often intertwined

If grievance espoused by union; it becomes a dispute ID resolution in India: through concil/adj/arb (ID Act)

Griev. redressal in India: variesNone to long GP to open

Procedure be efficient & effective otherwise symbolic

Power shifts due to HRM:Individualization of IR: some rocedures still needed

17

Open procedures by enlightened employers (RIL)

Need to involve line at least in early stages

Using HRM: leadership, diversity mgt., Counselling

Open door Policy at Reliance Industries Ltd.

WM free to approach officers; even GMsPersonally or phone

Most grievances are thus settled

Departmental reps. play a very important role

Highly effective redressal system

No strike2 unions---No interest dispute referred to Indl. Court ever

Grievances minimized by proactive policies & HRD

Investment into culture buildingWelfareHigher pay

Medical scheme over & above ESI: Patient guides advise WM

18

Has constituted a works committee: effective

Has a JMC which oversees the following:

SafetyProduction targetsWork conditionsCanteen facilities


10/1010

What can one Learn from this Session?

Grievances could be defined narrowly or widely

Grievances could be rooted in olicies st les values

Knowing the grievances proactively in important

There are six stages in the Model Grievance Procedure

19

Grievances/disputes are related to cos HR policy

Enlightened orgs are using open approach

16B. Rd. Grievance Mgt - Copy

Documents

Transcript of 16B. Rd. Grievance Mgt - Copy