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RAJESH .K MBA

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Soft Skills = Success Skills

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Defining Soft SkillsA cluster of skills that

influence how we interact withone another.

Ability to relate and connect

with people.

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Soft Skills

Effective Communication Skills

Right Attitude and Values

Innovation and Creativity

Analytical Thinking

FlexibilityChange Readiness

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Interpersonal SkillsNegotiation Skills

Persuasive skillsTime Management skillsProblem solving ability

AdaptabilityLeadership and Team building

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Type of Skills

Hard Skills

Learned from books

Learned from hands-on experienceAbilities to do things in your chosen career

Soft Skills

Not learned from books

Work ethicsHabits and traits

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Hard Skills

Reading

Writing

Math

Computer abilities

Logic

Skills for particular job requirements

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Soft Skills

Communication ability

People skills

Professionalism (demeanor)Positive attitude

Group/team abilities

Understanding of continuing learning

Critical, logical, enthusiasm thinking

Entitlement

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Why Soft Skills?

For a Smooth Professional Life

For More Integrated Operation

For More Effective Management

To Integrate Strategic Goals

For More Appealing Personality

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BASIC COMMUNICATION SKILLS

Communication is a Series ofExperiences

HearingTouch

SeeingSmell

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Communication -Meaning

through this process we convey a thought orfeeling to someone else.

how it is received depends on a set of events,stimuli, that person is exposed to.

Communication is a dynamic process

how you say what you say plays an importantrole in communication.

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TOTAL COMMUNICATION

PROCESS

Reading

16%

Writing

9% Speaking30%

Listening

45%

LEVELS OF

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LEVELS OFCOMMUNICATION

VERBALIntra verbal: intonation of

word and sound

Extra verbal verbal:

implication of words and

phrases, semantics

NON-VERBAL

GesturesPostures

Movements

SYMBOLIC

B i i

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Barriers inCommunicationUnwillingness to say things differentlyUnwillingness to relate to others differentlyUnwillingness to learn new approaches

Lack of Self-ConfidenceLack of EnthusiasmVoice qualityPrejudice Disagreement between verbal and non-verbal

messages

Negative Self ImageLack of FeedbackLack of Motivation and TrainingLanguage and Vocabulary LevelLack of Self Awareness

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5 Basic reasons we Do NotListen

Listening is Hard WorkCompetition

The Rush for ActionSpeed differences (120 wpm v/s

360 wpm)Lack of Training

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4 Levels of Listening

The Non-ListenerThe Marginal ListenerThe Evaluative ListenerThe Active Listener

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.

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TYPES OF BODY LANGUAGERemember that you are dealing with PEOPLE

(P)OSTURES & GESTURESHow do you use hand gestures? Stance?

(E)YE CONTACTHows your Lighthouse?

(O)RIENTATIONHow do you position yourself?

(P)RESENTATIONHow do you deliver your message?

(L)OOKSAre your looks, appearance, dress important?

(E)PRESSIONS OF EMOTIONAre you using facial expressions to express emotion?

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You have probably already heard you shouldnt cross your arms as it mightmake you seem defensive or guarded.

This goes for your legs too. Keep your arms and legs open.

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If there are several people you are talking to, give them allsome eye contact to create a better connection and see i

they are listening.Keeping too much eye-contact might creep people out.

Giving no eye-contact might make you seem insecure. If youare not used to keeping eye-contact it might feel a little hard

or scary in the beginning but keep working on it and youllget used to it.

HAVE EYE CONTACT,BUT DONTSTARE

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HAVE EYE CONTACT,BUT DONT

STARE

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SMILE AND LAUGH li gh ten up, don t t ake yo urse lf too ser io usl y.Rela x a bi t, sm ile an d la ugh when someo ne sa ysso met hi ng funny. Peo ple wil l be a lo t mo rein clined to list en to you if yo u see m to be apos it iv e p er son .But don t be the fi rst to lau gh at you r own jok es, it

mak es you seem ner vou s an d nee dy. Sm ile whenyou are in trodu ced to som eone bu t dont keep asmi le plast er ed o n you r f ac e, yo ul l seem in sin cer e.

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KEEP YOUR HEAD UP

Dont keep your eyes on the ground, it

might make you seem insecure and a bit

lost. Keep your head up straight and your

eyes towards the horizon

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USE YOUR HANDS MORECONFIDENTLY

Instea d of fidge ting wit h your handsand scr atc hi ng your face us e th em toco mmuni ca te wha t you are try in g tosay. Use your hands to descri besomet hi ng or to add weig ht to a po intyou are trying to ma ke . But dont us eth em to muc h or it mi ght bec om edi stra cti ng . And do n t let your ha nd s

fla il around , us e th em wit h som eco ntr ol.

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KEEP A GOOD ATTITUDE

last but n ot l east , keep a positive, op en and relax ed attitud e. How you feel wil l come thr ough in yo ur bod y lan gua ge andca n mak e a m ajo r dif feren ce.

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Soft Skills Vs HardSkills

Hard Skills

Measurable ortechnical skills

Things done inthe Workplace

PrimarilySolitary

Soft SkillsImmeasurable

Skills Dealingwith MentalMake-Up

Ability to dealwith other peopleat the WorkPlace

Predominantl

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Soft Skills + Hard Skills =

Core SkillsReady for

Co-Operation?

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