16.0 Release Spotlight

Amadeus e-Travel Management 16.0

Last update: 16/12/2012

of 10

16.0 Release Spotlight December 2012

Our top new features:

Easier offline flow management: Be sure to optimise the flow of bookings

directed offline thanks to improvements ranging from the initial flow activation to the new default queue for offline booking.

User interface enhancements: More than just a change in look and feel, e-Travel

Management streamlines the booking process further with a new Single View display, improvements to the Hotel interface and a marketing message that can be used to target both the traveller and travel arranger.

Plus:

Travel smarter. On the move - with booking capabilities now also available on Mobile: with the new Amadeus e-Travel Management Mobile it is

possible to book with Single View for Air and Rail and choose among policy compliant options. This app will be available on Android and iPhone following its initial pilot phase.



of 10

Amadeus’ online multi-GDS self-booking tool gives corporate travellers unparalleled

choice and control over their trips while complying with their company’s travel

policies.

With the new features of version 16.0, Amadeus e-Travel Management gives you more

in the areas of:

Value Features

Control of your corporate travel programme/policy implementation with continued offline flow enhancements.

Care of your travellers and environment with the numerous enhancements in Single View, Hotel and marketing messages. Furthermore with Amadeus e-Travel Management Mobile, the possibility to book directly from a mobile device ensures full continuity of the online self-booking tool service and better efficiency.

Easier offline flow management Controlling the flow of bookings directed offline is key for corporations to ensure planned savings - and this is now even easier to manage: 1/ with an activation based on rules, now fully separated from the “request proposal from travel agent” activation,

Figure 1: Community Structure Wizard

(Screenshot for illustration purposes only)



of 10

2/ by setting a default language for the email sent out to the travel agency,

Figure 2: Email language setting by the travel administrator


3/ by displaying an explanatory message for each applied rule, both: o To the traveller, on the trip request form o To the travel agent, in the email sent

Figure 3: Message linked to offline rule




of 10

4/ by displaying the custom fields to be filled by the traveller at travel request stage and sending them by email to the travel agent with the trip request

Figure 4: Offline custom fields


5/ by introducing a new default queue for offline bookings, i.e. created offline and/or modified offline and then reimported online. This default queue will be used by offline bookings upon confirmation by the traveller or approval within Amadeus e-Travel Management.

Figure 5: Queues wizard, offline queues (Screenshot for illustration purposes only)



of 10

6/ by providing new command builder flows for offline bookings with the relevant additional custom fields when needed. This enables to distinguish between offline and online originated bookings for commands sent at the creation of the PNR or at confirmation time.

Figure 6: Command builder wizard


7/ by displaying a new trip request form: o either after a booking search has triggered the offline booking process, o or after the traveller has clicked on “Request proposal from a travel agent” (if activated).

This form simplifies the trip request as additional trip components can easily be added (“add air”, “add rail”, “add hotel” or “add car”) within the regular online search panels.

Figure 7: Offline trip request form




of 10

Benefits: > Corporations benefit from heightened control on the offline/online convergence flows as rules and processes are further enhanced. Furthermore, combined with Amadeus Offers (*), these improvements bring in additional benefits to both corporations and travellers, allowing for multi-proposals to be easily created offline by the agent and pushed to the travellers for selection directly within Amadeus e-Travel Management (the integration of Amadeus Offers within Amadeus e-Travel Management new offline convergence flows will be highlighted in a separate spotlight by Q1-2013). > Travel Management Companies can respond more efficiently to their clients’ expectations. They save time while answering more adequately the traveller’s request thanks to a more explicit request form. Moreover with the possibility to distinguish offline from online bookings in terms of queuing, it becomes easier to apply processes specifically to offline as well, helping the travel agents be more efficient. Added to the benefits of Amadeus Offers (*), they help better answer their customers’ requests. > Travellers are guided through a user-friendly request form and get a clear understanding of the reason for resorting to offline. All necessary additional information or custom fields are now also managed through Amadeus e-Travel Management, removing the need to send an email or to call the travel agent.

(*) Amadeus Offers is a unique, industry-leading solution revolutionising demand management for travel

agents that delivers more efficient and transparent management of pre-booking activities together with smarter business intelligence.



of 10

User interface enhancements The latest enhancements in the Single View display, Hotel interface and Marketing message are part of a complete review of the user interface, making it easier and faster to search, book, review and approve.

> New optimised Single View display These include:

Additional ‘Back (to search)’ button at the top of the page- which facilitates the backward flow and the possibility to retrieve previous search criteria

Replication of the layout enhancements recently available in the Search by Schedule page – which maintains a consistent display across the different booking flows

Smart page-dynamics which trigger automatic steps based on defined actions/cues - improving navigation within the availability page

More visible link to ‘view/collapse all results’ - to improve understanding

Comfort-minder alerts highlighting any of the typical discomfortable items that may impact an itinerary, such as itineraries lasting several days, later or earlier departure arrival, airport/station change, asymmetrical routes etc… – facilitates the selection both for novice and expert users.

Figure 8: Single View availability matrix




of 10

> Improvements to the Hotel interface These include: > In the Search:

Possibility to select the relevant search location within a single input field and drop-down list

Replication of the display available in all the search panels (Air, Rail, Car) maintaining a consistent display across the different booking flows

Addition of ‘Internet’ among the hotel amenities proposed for a hotel search and entailing the display of hotels providing Internet/Wi-Fi facilities.

> In the Availability:

Enlargement of the central panel width to display with higher visibility the results of the List and Map views

Additional ‘Back (to search)’ button at the top of the page- which facilitates the backward flow and the possibility to retrieve previous search criteria

Enhanced visibility for the ‘Select Hotel’ button placed on the map and list views.

Figure 9: Hotel results page (Screenshot for illustration purposes only)

Renaming of the comparison panel as ‘My Shortlist’, collapsed by default

Replication of the layout enhancements available in the Air and Rail flows with graphical update of the header and ‘lowest’ price

Integration of a new colour palette with redesigned icons so as to reinforce their meaning and visual appeal -all together aligned with Amadeus’s new visual identity.

> Immediately accessible ‘modify search’ panel

The ‘Modify Search’ panel is enhanced with the possibility to make changes to all original search criteria. This makes changes quicker without having to go back to the search page.



of 10

> Message of the day

The message of the day can now be viewed whatever the profile, helping the community administrators target more efficiently both travellers and travel arrangers.

Figure 10: Message of the day


Benefits: > For corporations, the usability, functional and skin adaptation enhancements ensure quicker adoption and user satisfaction while reducing the need for heavy management and mandating processes. They also confirm Amadeus e-Travel Management’s position as a highly customisable, easy to deploy and to use self-booking tool, reinforcing corporations ‘care for their employees. > Travel Management Companies ensure increased user-satisfaction and adoption rates thanks to the numerous usability and functional enhancements introduced. Moreover the intuitive and error preventive design reduces the time spent supporting customers. > Thought through with the end user in mind, these enhancements enable travellers and travel arrangers to make their way through the booking process more intuitively, ensuring higher efficiency and satisfaction.



of 10

Plus: Travel smarter. On the move -with booking capabilities now also available on Mobile With this app it is now possible to book with Single View for Air, Rail and webfares according to policies and rules from Amadeus e-Travel Management settings. Retrieving trips booked either on the web or on the mobile device, will be instantly possible as well. This app will be available on Android and iPhone following its initial pilot phase. Amadeus e-Travel Management Mobile will be further enhanced in 2013 to progressively replace the existing Amadeus Mobile Partner and Amadeus Mobile Extension applications.

Search Availability

Figures 11 & 12: Amadeus e-Travel Management Mobile


Benefits: > Corporations and Travel Management Companies can now provide their travellers with an additional interface to search and book their trips aligned to existing processes. Based on the original set-up of the corporations’ Amadeus e-Travel Management site, this new channel ensures policy compliancy together with reduced implementation and maintenance time. > Travellers can switch easily from their desktop to their mobile device to book Air, Rail and webfares, while staying aligned with their company’s policies, profiles, fares, methods of payment and methods of delivery. Furthermore, they can also retrieve their trips (booked either on web and/or mobile) on their mobile device, with all the relevant itinerary details.

16.0 Release Spotlight

Documents

Transcript of 16.0 Release Spotlight