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STANDARDS AND PROCEDURES

DEPARTMENT:STEWARDING JOB CATEGORY:STEWARD

HEAD: CHIEF STEWARD G. M. APPROVAL: DATE:

TASK: OUTLET BUSSING PROCEDURES

STANDARD: All stewards to ensure correct outlet uss!n" #rocedures are $a!nta!ned da!l% !n

d!s& was& area to allow 'ree and t!d% $o(e$ent and a(o!d con"est!on o' wor)

s#ace*

PROCEDURE:

+* E,#la!n and s&ow deco% s%ste$ % #lates*

-* Ensure t&ere are enou"& "lass rac)s !n are 'or c&an"!n" w&en 'ull*

.* Ensure correct t%#es o' "lass rac)s are a(a!lale !n o(er&ead rac)s*

/* 0ee# uss!n" area clear and eas!l% access!le 'or wa!ters1wa!tresses to e ale to #ut down

t&e!r tra%s*

2* Ite$s not $eant 'or clean!n" are to e re$o(ed as soon as #oss!le*

3* 4a!nta!n "ood &ouse)ee#!n" !n area to a(o!d tr!##!n" and sl!#s*

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HEAD: CHIEF STEWARD G . M . APPROVAL: DATE:

TASK: IDENTIFICATION AND T6PES OF CHINAWARE USED B6 OUTLETS AND

DESTAINING CHINA

STANDARD: All stewards s&ould e ale to !dent!'% all t%#es o' c&!naware used !n outlets and

ensure all c&!na e!n" !ssued to outlets are sta!n 'ree o' tea or co''ee etc*

PROCEDURE:

+* S&ow and e,#la!n t&e two t%#es o' c&!naware7

A* D!ne d!n!n" used !n Hor!8ons*

B* House c&!na used !n Co''ee S&o#9 Funct!on roo$s*

-* Ident!'!cat!on o' c&!naware accord!n" to !ts use %7

A* S&a#e*

B* S!8e*C* Use*

And can e done % #lac!n" a sa$#le o' eac& !te$ on a tale9 &a(!n" t&e lar"e !te$s '!rst and

$o(!n" on to s$aller !te$s*

.* 4a!nta!n c&!na correctl% and )now w&at c&e$!cals to use 'or desta!n!n" #rocedure*

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TASK: IDENTIFICATION AND T6PES OF GLASSWARE USED B6 OUTLETS

STANDARD: All stewards w!t&!n t&e '!rst wee) o' start date s&ould e ale to !dent!'% all

"lassware used % outlets*

PROCEDURE:

+* S&ow and e,#la!n t&e t&ree t%#es o' "lassware used7

A* Hor!8ons*

B* All ot&er outlets*

C* Pool area*

-* Ident!'!cat!on o' "lassware %7

A* Na$e*

B* S&a#e*C* S!8e*

D* He!"&t*

E* Use*

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TASK: IDENTIFICATION AND T6PES OF CUTLER6 USED B6 OUTLETS

STANDARD: All stewards s&ould e ale to !dent!'% all cutler% used !n outlets w!t&!n outlets

w!t&!n '!rst wee) o' start date*

PROCEDURE:

+* S&ow and e,#la!n t&e two t%#es o' cutler% used !n to outlets*

A* S!l(er #lated*

B* Sta!nless steel*

-* Ident!'% cutler% accord!n" to !ts use %7

A* S&a#e*

B* S!8e*

C* Use*D* Na$e1t%#e*

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TASK: A

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TASK: SWEEPING AND 4ORRING FLOORS

STANDARD: Floors $ust e swe#t and $o##ed constantl% and $a!nta!ned t&rou"&out s&!'t !n a

clean and sa'e en(!ron$ent*

PROCEDURE:

+* Get roo$9 dust #an9 and $o# 'ro$ stora"e area*

-* Swee# 'loor clear o' all d!rt ta)!n" care to swee# under enc&es and s&el(es*

.* Use dust #an to collect and e$#t% !nto ru!s& !n*

/* Return roo$ and dust #an to stora"e area*

2* F!ll $o# uc)et w!t& solut!on o' &ot water and deter"ent*

3* Place =caut!on> s!"ns clearl% (!s!le e'ore #roceed!n" to $o# 'loors*

?* 4o# uc)et and $o# to e t&orou"&l% was&ed and r!nsed e'ore return!n" to stora"e area on

co$#let!on o' $o##!n"*

5* Re$o(e =caut!on> s!"ns w&en 'loor !s dr%*

:* S#!lla"es !n ser(!ce area $ust e !$$ed!atel% $o##ed u#*

+;* Full understand!n" o' o#erat!on o' clean!n" $ac&!ne w&!c& !s used n!"&tl% on t&e "ra(e %ard

s&!'t*

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TASK: CLEANING WALLS

STANDARD: Walls $ust e cleaned da!l% o' 'ood s#!lla"es and s#las&es and t&orou"&l% cleaned

at least once a wee)*

PROCEDURE:

+* DAIL6

A* W!#e o'' s#!lla"e and s#las&es o' 'ood w!t& a da$# clot& and solut!on o' &ot water and

Du'o$e*

B* Walls alon" ran"e o' sto(es and o(ens to e cleaned da!l% to a(o!d u!ld u# o' "rease1o!l*

C* Walls !n loan!n" a% to e swe#t clean o' s#!der wes and cleaned as necessar%*

-* WEE0L6

A* Clean t&orou"&l% all walls concentrat!n" on ed"es o' t!les w!t& solut!on o' &ot waterand snow #al$*

B* W!#e dr% w!t& a clean dr% ra"*

CAUTION7

A

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TASK: 4AINTAINING WOR0 AREAS

STANDARD: Wor) areas $ust e $a!nta!ned t&rou"&out s&!'t !n a "ood &ouse)ee#!n" $anner*

PROCEDURE:

+* All e,cess e@u!#$ent e*"* Rac)s9 uc)ets to e stored neatl% !n t&e!r correct #laces*

-* Floor to e )e#t clear and dr% as $uc& as #oss!le*

.* Greas% 1 wet 'loors to e $o##ed !$$ed!atel% w!t& =caut!on> s!"ns #laced w&ere !t can e

clearl% seen*

/* Rac)s stored !n o(er&ead ra!ls to e c&ec)ed to ensure sta!l!t% and t&at !t w!ll not 'all o''*

2* Real!se !$#ortance o' )ee#!n" and $a!nta!n!n" wor) areas to #re(ent acc!dents &a##en!n"*

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TASK: CLEANING WAL0IN FRIDGES 1 FREEERS

STANDARD: All wal)!n 'r!d"es $ust e cleaned tw!ce da!l% and t&orou"&l% cleaned once a

wee)* Free8ers cleaned once a wee)*

PROCEDURE:

DAIL6

+* Clear !te$s o'' 'loor*

-* Swee# clean 'loor o' 'r!d"es ta)!n" care w!t& corners and under s&el(!n"*

.* 4o# 'loor w!t& solut!on o' &ot water and Sta 0leen*

/* W!#e door and door 'ra$es*

2* Re#lace !te$s w&en 'loor !s dr%*

WEE0L6

+* Re$o(e all !te$s wal)!n 'r!d"e*-* Clean all s&el(es and walls w!t& solut!on o' &ot water and C&lorasan*

.* W!#e dr% s&el(es and walls*

/* Swee# 'loor clean*

2* 4o# 'loor w!t& &ot water and C&lorasan*

3* Re#lace !te$s w&en 'loor !s dr%*

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TASK: CLEANING ALL FRIDGE CABINETS

STANDARD: All reac&!n 'r!d"es $ust e cleaned t&orou"&l% once a da% 'ollow!n" #rocedures

l!sted*

PROCEDURE:

+* Clear all !te$s !n 'r!d"e onto enc&*

-* Brus& and scra#e o'' all loose 'ood so!l*

.* Scru t&orou"&l% !nter!or o' 'r!d"e w!t& solut!on o' &ot water and Du'o$e !nclud!n" all

s&el(!n" and ruer seals o' door*

/* R!nse w!t& clean da$# clot&*

2* W!#e dr%*

3* Re#lace all !te$s !n 'r!d"e neatl%*

?* Clean e,ter!or o' 'r!d"e and w!#e dr%*

5* A##l% sta!nless steel #ol!s& at least tw!ce a wee)*

:* Clean '!s& 'r!d"e e(er% da%*

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TASK: GARBAGE RE4O

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TASK: CLEANING AND STORAGE OF EUIP4ENT

STANDARD: All e@u!#$ent $ust e cleaned and dra!ned o' all e,cess water e'ore return!n" to

stora"e areas*

PROCEDURE:

+* All roo$s9 dust #ans to e was&ed and r!nsed e'ore return!n" to stora"e area and allowed to

a!r dr%*

-* 4o# uc)ets to e stored u#s!de down w!t& $o#s dra#ed o(er t&e to# to a!r dr%* E,cess water

to e s@uee8ed out '!rst e'ore stor!n"*

.* All ot&er e@u!#$ent e*"* S#ra% ottles9 "r!ll stones9 etc* to e r!nsed clean e'ore return!n" to

'oa$ conta!ner !n stora"e area*

/* Sa'et% $as)s to e r!nsed and w!#ed dr% e'ore re#lac!n" on &oo)s !n stora"e area*

2* All !te$s to e stored !n a neat and t!d% 'as&!on 'or eas% access and acc!dent #re(ent!on*


-:

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TASK: CLEANING ROLLING STOC0

STANDARD: All roll!n" stoc) $ust e t&orou"&l% cleaned da!l% a'ter use and san!t!8ed once a

wee)*

PROCEDURE:

+* DAIL6

A* Brus&1 w!#e o'' all loose 'ood so!l*

B* Clean w!t& solut!on o' &ot water and Du'o$e*

C* Pa% s#ec!al attent!on to ed"es o' roll!n" stoc)*

D* W!#e dr% w!t& a clean dr% clot& and w&eel to #ro#er stora"e area*

-* WEE0L6

A* W&eel roll!n" stoc) to load!n" a%*

B* Brus& o'' all loose 'ood so!l*

C* Use #orta Was&er w!t& san!t!8er to s#ra% all areas !nclud!n" w&eels and otto$ o's&el(es*

D* R!nse t&orou"&l% w!t& water*

E* W!#e dr% and w&eel to stora"e area*


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TASK: CLEANING GRILLS

STANDARD: Gr!lls $ust e t&orou"&l% cleaned da!l%*

PROCEDURE:

CAUTION:

RE4E4BER TO USE SAFET6 EUIP4WNT WHEN USING O

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TASK:CON

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TASK: CLEANING DEEP FR6ERS

STANDARD: Dee# 'r%ers $ust e cleaned da!l% % stra!n!n" o!l and clean!n" !nter!or 'ree o'

'ood scra#s* Dee# clean!n" $ust e done at least once a wee) w&en c&an"!n"

o!l*

PROCEDURE:

CAUTION7

USE OF SAFET6 EUIP4ENT IS 4ANDATIR6 WHEN USING

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TASK: CLEANING HOODS AND FILTERS

STANDARD: 4ust c&ec) da!l% !' auto$at!c clean!n" s%ste$ !s wor)!n" and clean o'' all e,cess

"rease1o!l 'ro$ &ood and '!lters* Dee# clean!n" to e done once a wee)*

PROCEDURE:

+* C&ec) da!l% at ++*.; #$ t&at t&e auto clean!n" s%ste$ !s wor)!n"* T&ere s&ould e 'our

co$#lete c%cles o' was& and r!nse*

-* Clean and w!#e o'' all e,cess o!l % us!n" solut!on o' &ot water and New Ease*

.* W!#e dr% w!t& clean ra"*

/* Re#ort an% $al'unct!on !$$ed!atel%*

WEE0L6

+* C&ec) deter"ent ottles !n )!tc&en &ood

-* Re#lace and to# u# !' necessar%*

.* All sur'aces o' &ood to e cleaned w!t& solut!on o' &ot water and New Ease !nclud!n" dra!n

on !ns!de ed"e o' &ood*/* W!#e dr% w!t& a clean ra"*

2* A##l% sta!nless steel #ol!s& to all sta!nless steel sur'aces*


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TASK: CLEANING OF CEILINGS AND

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TASK: CLEANING 4ICROWACE O

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TASK: CLEANING COFFEE URNS

STANDARD: Co''ee urns $ust e cleaned da!l% and descaled at least once a 'ortn!"&t*

PROCEDURE:

DAIL6

+* Dra!n o'' unused co''ee at t&e end o' t&e n!"&t*

-* Clean !nter!or w!t& solut!on o' &ot water*

.* R!nse t&orou"&l% w!t& clean water at least tw!ce*

/* W!#e and clean e,ter!or w!t& a clean wet ra" 9 w!#e dr% and a##l% sta!nless steel #ol!s& onl%

to outs!de o' co''ee urns*

FORTNICHTL6

+* F!ll co''ee urn w!t& solut!on o' water and two cu#s o' san!clor*

-* Lea(e to soa) 'or +2 $!ns9 e'ore dra!n!n" o'' solut!on*

.* W!#e and clean*/* R!nse t&orou"&l% at least t&ree t!$es*

.?

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DEPARTMENTSTEWARDING JOB CATEGORY STEWARD

HEADCHIEF STEWARD GMAPPROVAL DATE

TASKE4ERGENC6 PROCEDURES FOR BREA0DOWN OF 4ACHINER6

STANDARD All rea)down o' $ac&!ner% $ust e re#orted !$$ed!atel% as 'ollow!n"#rocedures l!sted elow*

PROCEDURE

+* All stewards on &a(!n" a $ac&!ner% rea) down to re#ort !$$ed!atel% to t&e su#er(!sor*

-* W&ere no su#er(!sor !s a(a!lale on $!dn!"&t s&!'t9 t&!s !s to e re#orted to t&e Dut% $ana"er*

.* Su#er(!sor w!ll t&en contact En"!neer!n" w!t& a $a!ntenance re@uest 'or re#a!rs*

/* I' re#a!rs cannot e attended to !$$ed!atel% Su#er(!sor w!ll dele"ate ot&er dut!es t!ll re#a!r

&as een carr!ed out*

2* Su#er(!sor and steward to ensure all re#a!rs &a(e een carr!ed out e'ore atte$#t!n" to

resu$e use o' $ac&!ner%*

3* DO NOT use an% $ac&!ner% t&at &as een ta""ed w!t& a =dan"er> s!"n*

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DEPARTMENTSTEWARDING JOB CATEGORY STEWARD


TASKStewards to ensure da!l% all d!rt% ra"s and tea towels are #laced !n correct !ns #ro(!ded*

STANDARD Stewards to ensure da!l% all d!rt% ra"s and tea towels are #laced !n correct !ns#ro(!ded*

PROCEDURE

+* One conta!ner clearl% $ar)ed =d!rt% ra"s onl%> to e #laced !n stora"e area*

-* One conta!ner clearl% $ar)ed =d!rt% tea towels onl%> to e #laced !n stora"e area*

.* Su#er(!sors to c&an"e d!rt% 'or clean at laundr% once a da%*

/* Su#er(!sors to s#ot c&ec) da!l% t&at all stewards and )!tc&en sta'' are 'ollow!n" correct

#rocedures*

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DEPARTMENTSTEWARDING JOB CATEGORYSTEWARD


TASK0NOWLEDGE OF SIL

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TASK0NOWLEDGE OF CLEANING AGENTS USED FOR SIL

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TASK0AND POLISHING OF SIL

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DEPART4ENTSTEWARDING OB CATEGOR6STEWARD

HEADCHIEF STEWARD G4APPRO

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TASKSTORAGE OF EUIP4ENT

STANDARD All )!tc&en and clean!n" e@u!#$ent a'ter use s&ould e cleaned and stored !nt&e!r correct areas to ensure eas% access w&en re@u!red*

PROCEDURE

+* 0now areas w&ere s#ec!'!c !te$s are to e stored*

-* All !te$s stored s&ould e 'ree o' e,cess water and ale to a!r dr%*

.* A(o!d lea(!n" e@u!#$ent an%w&ere w&!c& $a% e con(en!ent to %ou ut t&e ne,t #erson $a%

&a(e waste too $uc& t!$e loo)!n" 'or !t*

/* All !te$s to e stored neatl% and secured to #re(ent acc!dents 'ro$ #oor &ouse)ee#!n" andda$a"e to e@u!#$ent*

2* Good &ouse)ee#!n" #ract!ces !s essent!al*

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HEADCHIEF STEWARD G4APPRO

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HEADCHIEF STEWARD G4APPROGlow*

.* Run $ac&!ne 'or +; $!ns*

/* Re#eat #rocedure o' dra!n!n" and re'!ll!n" tan)*

2* Detarn!s& all s!l(er ware e'ore load!n" !nto $ac&!ne*

3* Do not e,ceed reco$$ended a$ounts o' s!l(er ware !n tan) to a(o!d da$a"e to s!l(er*

?* Run $ac&!ne 'or -; $!ns* Be'ore re$o(!n" !te$s 'or was&!n" and r!ns!n"*

5* C&an"e urn!s&!n" solut!on e(er% s!, c%cles*

:* Burn!s&!n" $ac&!ne s&ould e stored w!t& clean solut!on a'ter co$#let!on o' urn!s&!n"

CAUTION7

USE RUBBER GLO

15.KITCHEN(STEWARD-2)274-302

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