15 Questions every customer asks

acn.mynetfone.com.au

15 questions every customer asksacn.mynetfone.com.au

If something is ‘in the cloud’ that means that it runs over the internet. It does not need to be installed on a physical computer or office server.

These days, many popular business services are in the cloud. It is the new normal for small business.

You’ll be familiar with having your accounting software, documents and pictures in the cloud, so why not your phone system too?

A phone system connects multiple people, via their phone number, so that they can call each other and the rest of the world.

Phone systems give businesses extra control over how and where calls flow within a company.

Cloud Phone is a professional business phone system, made simple for small business. It is ideal for small teams that have outgrown basic phone lines and mobiles.

See also: How does Cloud Phone help my business?

Cloud Phone delivers your calls using VoIP (Voice over Internet Protocol). Calls go over the internet, instead of copper landlines.

VoIP is an NBN-ready technology that replaces old-fashioned phone lines and fixed phone systems.

VoIP can provide a higher call quality, lower call costs and the freedom to call from any device.

One limitation is that if you don’t have internet you won’t be able to make calls. It sounds scary, but in practice this is rarely an issue as NBN and 4G are widely available.

See also: What kind of internet do I need?

What is the‘cloud’?

What is a phone system?

What is VoIP calling?

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15 questions every customer asksacn.mynetfone.com.au

Cloud Phone is not just an NBN-ready technology, it’s a simpler, smarter way for business to communicate.

Cloud Phone can help you:

Cloud Phone relies on you having an active internet connection. It will work with:

If you need to make more than 4 calls at the same time we recommend either higher-end NBN or a Fibre/Ethernet connection.

Make and receive business calls on your mobile

Transfer calls between staff members, or different offices, at the touch of a button

Ensure you never miss an important call

Manage settings yourself (no need for IT)

Present like a big business, at a small business price

Traditional broadband

3G/4G mobile data

NBN (all speed tiers)

Fibre/Ethernet

Yes – Bring your existing numbers for FREE

When you switch to Cloud Phone, our expert team will coordinate a ‘port’ that transfers your local or 1300/1800 numbers onto the MNF network.

We work closely with you to avoid downtime, and make the ‘port’ seamless.

You will not lose your phone service while porting takes place. But turnaround time can vary from as little as a few days to 8 weeks. Our expert team will advise you of turnaround time, downtime and other considerations before you begin the porting process, so you can make an informed decision.

How does Cloud Phone help my business?

What kind of internet do I need?

Can I use my existing phone numbers?

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15 questions every customer asksacn.mynetfone.com.au

Recommended users per plan:

2 – 6 staff = 2 simultaneous calls

6 – 12 staff = 4 simultaneous calls

12 – 24 staff = 8 simultaneous calls

Receptionists

Executives & managers

Deskbound workers

Phone sales & support staff

Room phones

Cloud Phone gives you the freedom to handle calls at your desk and on the go.

You can choose to be mobile-only (via the app) or provide stylish desktop handsets.

Desk handsets are recommended for:

Can I use my existing desktop handset?

How many users can I have?

Do I need to use a desk phone?

Yes – Subject to limitations

When you switch to Cloud Phone, you have the option have your desk phones reconfigured.

BYO phone reconfiguration is only available for certain handset models.

Reconfiguration ensures your desk phone works on our network. This is carried out by our expert technicians for an additional, once-off fee.

We’ll advise you if this option is available when you place your order.

See also: Do I need to use a desk phone?

Cloud Phone is best for teams of 2 – 24 staff.

We do not limit the number of users you can have. Adding new staff is as easy as adding an extra desk phone (or app).

However, we do limit the number of calls you can make or receive at the same time. This call capacity is shared between all users.

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15 questions every customer asksacn.mynetfone.com.au

Unlimited plans do not include:

FREE setup with a 36 month contract

$99 setup with a 24 month contract

$199 setup with a 12 month contract

Outbound calls to international numbers

Outbound calls to 13/1300 or special numbers

Inbound calls to your 13/1300/1800 number if applicable

Keep your personal mobile private

Get a landline number, more professional

Buy now, ready for business growth

Too expensive vs current solution

No need for advanced call features

Sole Traders can certainly use this service, but it is often a hard sell. We recommend focusing on multi-user opportunities (2 – 24 staff).

Key selling points for sole traders:

Common objections:

Are my calls included in the price?

How long is the contract?

Can sole traders use this product?

Yes – Get peace of mind with an Unlimited plan

Nobody like bill shock. That’s why you have the option for an Unlimited plan with all your local, national and Australian mobile calls included.

Alternatively, you can opt for a limited inclusion which varies by plan (250 – 1000 calls).

Cloud Phone gives you the choice of a 12, 24 or 36 month contract. We do not have a ‘no contract’ option at this time. Choosing a longer contract term is a great way to save money.

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15 questions every customer asksacn.mynetfone.com.au

MyNetFone is one of Australia’s fastest-growing small business telecom providers. Part of the global MNF Group (ASX:MNF).

MNF Group is a global telecom network and software company. An Australian success story, leading the world in software-defined communications.

As a MyNetFone business customer, you’re backed by Australian-based support and future-proof technology. In partnership with ACN Pacific, we’re helping small business turn technology change into business success.

How is Cloud Phone different from other NBN-ready phone systems?

What is the call quality like?

Who is MyNetFone?

Simplicity

Cloud phone is easy to setup, easy to use and designed with small business in mind.

Mobility

Cloud Phone works on mobiles and desk phones, and lets calls follow you anywhere.

Avoid the ‘per user’ rip-off

Most telcos charge ‘per user’. If you have lots of users, even if they don’t use the phone much, you end up paying lots. With Cloud Phone, plans are based on the number of simultaneous calls. So your cost stays the same, no matter how many users you have.

Business-grade VoIP calling

If you have a reliable internet connection you will not notice any difference using VoIP vs traditional landline. In some cases you may even notice an improvement in call quality!

Modern network

The MNF network is built upon modern, carrier-grade infrastructure, and has been engineered for mission-critical reliability.

Tried and trusted

As a MyNetFone customer, you will use a network that is trusted by over 100,000 customers including government departments and emergency services.

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