15 Million Users Succeed with SumTotal’s Cloud Platform
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Transcript of 15 Million Users Succeed with SumTotal’s Cloud Platform
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7/31/2019 15 Million Users Succeed with SumTotals Cloud Platform
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Ventana Research finds that more than a quarter of companies surveyed are
adopting cloud computing in direct response to meeting the pressures of retaining
talent and increasing employee satisfaction. This number is part of a larger
trend of organizations adopting cloud human capital management. Businesses
of all industries, geographies and sizes are finding value in accessing company
resources through networks, rather than on local computers. These businesses
have given human capital management a prominent place in Cloud computing as
it remains at the vital core of any organizations operations.
Analysts predict Cloud spending will reach $13 billion by 20141, indicating that many
of SumTotals current and future customers will see Cloud as a good option for
their business. You will be in good company as you join SumTotals 15 million users
on the Cloud, where they reap the benefits of a robust Cloud infrastructure and
achieve great success with SumTotals market-leading Strategic Human Capital
Management (HCM) solution, highly responsive services and support teams. This
paper will cover the topics necessary for you to understand the value in adopting
Cloud technology and point out some key differentiators that SumTotal provides.
Why Choose the Cloud?At a business of any size, having the right human capital management solution
is crucial. But while much research and consideration is put into selecting the
appropriate software, the delivery method isnt always of concern. However, even
if you have found the solution that is just right for your company right now, a static
delivery can mean it will be insufficient or outdated by next year. A flexible, Cloud-
based delivery will allow your solution to grow with you.
Rather than asking why you should choose the Cloud, it might be more telling
to ask what you will miss out on if your business does not evolve into the Cloud.
Three major topics should come to mind:
Rapid Deployment and Innovation
Cost Effectiveness
Improved Accessibility and Elasticity
While each of these benefits of the Cloud will be explained in more detail in the
next section, ask yourself the following:
How long can my company wait for deployment and still expect to
maintain efficient business processes?
Whitepaper
15 Million Users
Succeed with SumTotalsCloud Platform
SumTotal Leads the Marketin Strategic Human Capital Management
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How much money or resources should my company invest in back-
end software that may take many months or even years before
being fully productive?
If I convince my company that the software is worth the cost and
the wait, how happy will they be when a better version is introduced
before we are fully deployed?
The answer to these and similar questions draws out the fact that Cloud computing
provides a compelling set of benefits at both an operational and business level.
Indeed, at a business level, Cloud computing is the most cost-effective ownership
model available for most organizations, saving them much of the expense related
to IT and infrastructure normally associated with enterprise software. At an
operational level, it provides a much more efficient ownership experience including
rapid implementation, quick upgrades and streamlined support.
Benefits of the Cloud
SumTotal Systems offers the most complete, most innovative and most flexible
human capital management solutions. The Cloud is a growing part of this offering
and can provide benefits to your company that will dramatically decrease your
employees time to proficiency and increase your bottom line.
Rapid Deployment and Innovation
When you have finally selected a solution that is right for you, there may
be nothing more frustrating than the lag time between licensing and actual
deployment. Think of how many months or even years it would take your
employees to become productive on a human capital management system if the
business used an on-premise solution requiring the steps shown below.
15 Million Users Succeed with SumTotals Cloud Platform
On-Premise Solution2 Cloud Solution
Evaluate existing hardware/infrastruc-
ture to determine the ability to add
new applications to the environment.
Ensure users have access to
Internet-enabled devices and secure
logon access to the application.
Plan and purchase new supporting
technology if needed.
Train HR users/end-users
on the applications.
Allocate IT time to test the product
in conjunction with existing
on-premise application.
Learning curve period as users
become accustomed to the solution
and can utilize it easily.
Ensure users have access to
Internet-enabled devices and secure
logon access to the application.Train IT and database
administrators on the application for
support purposes.
Train HR users/end-users
on the applications.
Learning curve period as users
become accustomed to the solution
and can utilize it easily.
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Based on the diagram above, you can save several resource- and time-intensive
steps on the deployment of a Cloud solution. Further, if as a larger company with
special needs, you decided to customize certain features of your on-premise
solution, add several more steps on to that process if you intend on upgrading.
Added features will require special attention and extra time, often creating enough
of a barrier to prevent timely upgrades that maintain an up-to-date system.
Streamlined Support for Greater Focus
Because Cloud solutions mean all the technology and data is securely stored
and managed in the Cloud, this often streamlines any support issues customers
have. This improves quality of service, speeds resolution times and enables
HR managers to spend less time on technical issues related to support. Indeed,
since the customers environment is in the cloud, the support team and HR can
look at the same information simultaneously. The Cloud eliminates the need
for HR to be involved with the efforts of backing up and sending a copy of their
environment to support to replicate support issues rather support can see anyissues and directly resolve it in the Cloud.
As a result, HR managers can focus on operational excellence around their
processes rather than managing support around hardware, database, network
and other infrastructure now provided them in the cloud.
Cost Effectiveness
As with all successful businesses, planning is key. Teams or individuals spend
many hours planning budgets to maintain profitability over the coming year, so
when unexpected expenses arise, they may require drastic rearrangement of
funds. This is particularly dreaded by small and medium businesses that do not
necessarily have the reserves or ability to transfer funds from one division to
another as enterprise businesses do.
With Cloud-based human capital management, there will never be unexpected costs
concerning labor or infrastructure. On-premise software can cost about 20 percent of
the initial software purchase price per year in maintenance.3 One of the reasons that
Cloud solutions are becoming so popular with businesses is that the costs are much
more predictable as the solution provider takes on the burden of upfront equipment
and support expenses, and they lay maintenance fees out ahead of time.
Enterprise-sized businesses will feel the biggest cost burden from on-premise
software. Consider the cost of server capacity large enough to manage
thousands of employees. Consider the technical support costs of setting up,
managing and maintaining such a system. Finally, consider your budget and how
much money you are spending on an infrastructure that does not directly lead togreater profitability for the company.
Human capital management is a necessary component for your company, but if
the money spent getting the system running is more than the savings benefits it
will bring to your company, then on-premise solutions lose their efficacy. A Cloud
human capital management solution lowers the upfront investment of solution
ownership, meaning this savings can be invested elsewhere to earn money for
your company right away.
15 Million Users Succeed with SumTotals Cloud Platform
With Cloud-based hum
capital management, t
will never be unexpect
costs concerning labor
infrastructure. On-premsoftware can cost abo
20 percent of the initia
software purchase pric
per year in maintenanc
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15 Million Users Succeed with SumTotals Cloud Platform
Human capital management delivered on the Cloud is a solid investment in the
future of the company, without risk of overwhelming and uncalculated costs.
The table below lists all of the costs associated with an on-premise human
capital management application that would not be added to the bottom line of
a Cloud-based application purchase. As you read through them, you will notice
the savings to a business that does not need a physical infrastructure, internal
IT support or specialized training to operate or update a system that uses the
Cloud platform.
Improved Accessibility and Elasticity
In todays world, companies are generally not located in one central office.
Spread across the country or globe, and with employees making contributions
from remote or mobile locations, businesses need solutions that are highly
accessible. Cloud human capital management offers access anywhere there is
Internet, which creates a level of convenience appreciated by every worker.
Whether your business is in a year when it is necessary to expand or smarter
to cutback, human capital management software on the Cloud can be adjusted
accordingly and quickly to meet your needs. SumTotal has built Cloud offerings
to leverage massive amounts of commodity hardware, where adding or removing
processing capacity merely requires the click of a button.
Uninterrupted access to the application will also be a huge benefit to companies
that count on their employees to take added responsibilities, either as a cost-
saving technique or because they have hired truly capable talent. It is important
for the employees to have continuous access to the system, whether they need
to add some inputs after working hours or are turning downtime waiting for a
plane into uptime on the application. Improved accessibility is a step toward
improved productivity.
When businesses
need to do more
with less, and do it
faster, the cloud is a
complementary opt
to help them carry
out daily activities l
talent management
Costs Incurred with On-Premise HR Applications4
Cost of a database, operating system(s), middleware and other infrastructure
software licenses.
Cost of servers, storage and networking equipment to support the application,
as well as additional power, cooling and space to house the equipment.
Recurring costs for infrastructure software upgrades and maintenance contracts.
Cost of IT staff or external IT contractors.
Cost of a database administrator.
Cost of reiterative integration of diverse, fragmented or homegrown applications.
Cost of multiple applications and multiple recurring software support contracts.Cost of reiterative customization.
IT costs and concerns associated with maintaining and upgrading separate
applications, including the test center, and time and expertise required to pilot
all new software releases before putting them into production.
Cost of training to keep administrators current with new infrastructure technologies
(e.g., data communications, operating systems, databases, web servers, et al).
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Power of the SumTotal Strategic HCM Cloud Solution
Several application providers in the market are realizing the benefits the Cloud
can offer their clients and have jumped on the idea. However, SumTotal has been
engaged in developing and perfecting such Cloud offerings for years and has
more than a few differentiating factors.
Massively Scalable
Infrastructure
Intranet
Cloud computing has pushed the evolution of data center and infrastructureservices for consumer and business applications. SumTotals Cloud solution
provides a highly scalable human capital management application, combining
an industry-leading data center with powerful virtualization technologies and a
flexible n-tier architecture. This enables customers to scale dynamically to meet
their needs while only paying for what they use. In addition, security, monitoring
and auditing at every level of the infrastructure and application ensures that your
human capital data is completely secure.
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Robust Data Center Service
SumTotal leverages only tier III and tier IV datacenters which are rated with
the industrys highest level of redundancy housing Emergency BroadcastSystem/911 and rated no power off. In addition, SumTotal datacenters use:
Private caged space for all hardware to which SumTotal
controls access
Redundant and fault-tolerant hardware across our
architecture
ITIL-based operational process across all customer
environments and data
Global operations team to address operational issues in
any geography with multi-tiered response times clearly
outlined in the SumTotal service level agreement
Virtualized, Secure Environment
To provide maximum scalability, flexibility
and security to our customers, SumTotals
Cloud solution uses its own virtualization
technology built into the software
architecture. This technology allows the
application processing to be shared
across virtualized environments, as well
as physical machines, simultaneously.
Adding processing capacity to the environment only requires turning on a new
machine and clicking a button. The SumTotal architecture can leverage massive
amounts of commodity hardware, which provides fault tolerance and scalability
in the same way services such as Google and Facebook do. The solution
also leverages virtual storage networks enabling SumTotal to do real-time scaling
across hardware. In addition, SumTotals Cloud solution ensures high availability
through redundancy at all layers, where servers in the Cloud provide scalability
and instant provisioning. Rather than rely on virtualization to take a single-tenant
application and host it for a customer, SumTotals solution was built from the
ground up as a multi-tenant application that runs in the Cloud. All customers instantly
take advantage of the built-in fault tolerance and load balancing of the Cloud.
Advanced Architecture
SumTotal employs a standards-based, n-tier architecture
designed to exceed the needs of the most demanding
customers. The SumTotal platform is continually tested
to meet customers current and future needs. SumTotals
Cloud solution is able to handle high transaction and
user volumes and processing loads through virtualization
that is able to distribute increased load across multiple
servers. Load balancing is transparent to the customer. As
a customers demand increases during heavy use periods,
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15 Million Users Succeed with SumTotals Cloud Platform
the Cloud capacity expands automatically. SumTotals technology platform
provides vertical and horizontal scalability. Horizontal scalability allows for adding
additional back-end servers while vertical scalability offers the option to migrate
to larger and faster servers.
Strong, Complete Security
Human Resources (HR) data needs to be one of the most secure forms of
information any organization maintains. At SumTotal, our Cloud solution has best-
in-class security integrated across physical, network, application and data layers.
Physical Security includes controlled access to data
center space and a secure data center infrastructure
with leading standards in data center infrastructure, using
biometric readers, card-scanners and person-traps as
standard methods to validate legitimate access to our
data center infrastructure. Network Security includes antivirus protection, network
monitoring, availability reporting and leading intrusion
detection technologies.
Application Security includes cutting-edge patented and
patent-pending security to ensure separate computing
environments for each client. From the application level
to the database, the architecture ensures customer data
stays separate at all times.
Data Security includes secured database servers and
separate physical databases for each client to ensure
customer data is not comingled.
The Most Flexible Purchase and Delivery in the Market
SumTotals Cloud lets you choose the right ownership and deployment option for
your organization:
Shared Cloud: Nearly any organization can utilize the
benefits of the Cloud in an extremely cost-effective
manner by using SumTotals Shared Cloud. With
SumTotals strict security precautions, each companys
information is compartmentalized and secured. All
businesses on the Shared Cloud receive up-to-the-
minute updates that keep them at the forefront of best
practices in management solutions. Private Cloud: Unlike vendors that offer only one-
dimensional SaaS, SumTotal offers customers a more
secure option with the SumTotal Private Cloud. In
addition to the economic benefits of a cloud solution,
the SumTotal Private Cloud provides more sophisticated
security, dedicated database and no forced upgrades. In
addition, customers who use SumTotals low-cost Shared
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Cloud offering can choose to upgrade to SumTotals
Private Cloud with a dedicated hosting environment
and physically separate and secured database instance.
SumTotals Private Cloud offering was explicitly designed
to help customers navigate global data security and legal
compliance requirements.
On Premise: For organizations that are still not ready for
the quick migration to the Cloud, SumTotal continues to
offer the same end-to-end Human Capital Management
solution as a localized deployment for customers.
SumTotal remains an innovator in the industry, a benefit
that companies can continue to take advantage of,
regardless of platform.
Complete, End-to-End Strategic Human Management Solution
Increasing labor costs and management complexity are driving organizations
to have improved visibility in managing their global workforces. In addition,
organizations have realized that in order to enable visibility and drive workforce
efficacy, their talent management processes need to be more efficiently
integrated to broader Human Capital Management (HCM) processes.
SumTotal offers greater business intelligence with an end-to-end Cloud HCM
solution that encompasses:
Talent Management: SumTotal Talent Management includes full employee
lifecycle management around all talent management processes, including
a core system of record, on a single cloud software platform for improved
business intelligence. SumTotal offers an end-to-end solution including learning,
performance, compensation, succession, career development, 360 degree
feedback, recruiting and hiring, social collaboration, and HR Management.
Workforce Management: SumTotal Workforce Management is a rules-based
platform delivering fully integrated solutions for all aspects of workforce
management. Going beyond traditional workforce management systems,
SumTotals Workforce Management solutions can significantly improve the
On-Premise
Localized
Deployment
Comprehensive
Security
Shared Cloud
Multi-tenant
Rapid upgrades
and advancements
Subscription pricing
Private Cloud
Dedicated,
virtualized,
customer-specific
deployment
Subscription
or perpetual
license pricing
Each of these platforms is also fully capable of Mobile delivery.
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efficiency of your business, enhancing performance and increasing profitability.
SumTotal offers an end-to-end solution including Scheduling & Optimization,
Contingent Labor, Time and Attendance, Absence Management and Mobile
Workforce Management.
Expense Management: SumTotal Expense Management provides the most
complete and configurable full-service solution for expense management and
automation. Going beyond just travel and entertainment, this solution can
process all employee business expenses.
Payroll & Benefits:As an integrated service into the SumTotals Strategic Human
Capital Management solution, SumTotal Payroll and Benefits Administration
solutions provide an efficient, flexible and easyto-use service well suited for
complex environments.
Strategic Workforce Analytics: Provides comprehensive insight across the full
spectrum of the strategic cloud human capital management platform enabling
executives, managers and employees to make better informed decisions.
Customers choose SumTotal for the advanced vision in strategic human resources
and deep understanding of complex business challenges. SumTotals Cloud technolo-
gies, end-to-end workforce processes and facilitation of business insight across an orga-
nization offers a superior user experience with best-in-class capabilities. With the
deepest multinational domain expertise, including highly successful deployments to
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over 50 percent of the Fortune 500, SumTotal has the strongest experience and
best practices for complex global human capital management deployments.
Customer Case StudiesRegardless of industry or size, organizations have been finding value in
SumTotals Cloud platform for years. The examples below are a small cross-
section of our satisfied customers.
SkyWest Airlines
From pilots and flight attendants to ground crew, customer service and the
many other groups inside the airline organization, training is an essential part of
operations. For SkyWest Airlines, effectively and efficiently training many different
groups across the airline is critical to the success of the businesses. SumTotals
Cloud-based Learning solution enables SkyWest to deliver thousands of hours of
training when and where it is needed in a cost-effective manner.
SkyWest Airlines employees 11,000 people and is one of the largest regionalairlines in the world. With hubs, crew domiciles, maintenance bases, line stations
and cities served across the U.S., the airline serves millions of passengers
annually. Using Cloud training, the employees can get the training they need
anywhere, anytime, to ensure training is current at all times.
Focusing on their Core Business Rather than IT
SumTotals Cloud HCM solution enabled SkyWest Airlines to focus its efforts on
effectively delivering critical training to employees, as opposed to spending extra
time managing complex IT environments. This means eliminating issues such as
managing or purchasing hardware, database setup and administration, as well
as product installation and upgrades.
The SumTotal Cloud solution provides complete, robust datacenter service,
secure hardware and software setup and support, without using valuable IT
resources from SkyWest. This provides SumTotal customers quantifiable time-
saving and cost-saving benefits to IT and allows them to focus on delivering
better HCM services to their organizations.
Cloud Provides Faster Access to Innovation
In addition to reducing the IT resources required to manage its HCM solution,
the SumTotal Cloud platform enables SkyWest more quickly access the
latest features and product innovations for its SumTotal HCM solution. With
the SumTotal Cloud solution, customers get the latest release immediately,
dramatically reducing down-time required for upgrades and giving their users a
better product for a reduced total cost of ownership.
For SkyWest, benefits of Cloud are apparent. Getting upgrades on the SumTotal
Cloud solution has been much faster, resulting in real, measurable time
savings for our team, said Spencer Hyde, Director of Multimedia and Business
Development at SkyWest Airlines.
Streamlined Support in the Cloud
With SumTotals Cloud platform, businesses can streamline their support process,
reducing the amount of time to get support issues resolved. With just a phone
call, SumTotals support staff can see our environment and work with us in real
time to resolve any issues, said Hyde.
We are seeing real benefits
in using SumTotals Cloud
solution, said Hyde. On
the Cloud, we can focus on
improving the training we
provide to our organization,
as opposed to focusing
on the IT issues related to
managing an enterprise
software product.
LearningManagement,Transportation
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Often overlooked as a benefit of the Cloud, SkyWest Airlines situation is
representative of the ease-of-use that comes with a service provider like
SumTotal hosting the system. The moment a customer reports any issues,
SumTotal will be able to see the full scope of the problem and offer direct and
immediate repairs.
Clearing Skies Ahead
We are seeing real benefits in using SumTotals Cloud solution, said Hyde. On
the Cloud, we can focus on improving the training we provide to our organization,
as opposed to focusing on the IT issues related to managing an enterprise
software product.
Orbitz Worldwide
Orbitz Worldwide (NYSE: OWW) is a leading global online travel company that
uses innovative technology to enable leisure and business travelers to research,
plan and book a broad range of travel products. Orbitz Worldwide owns a portfolio
of consumer travel brands, including Orbitz Worldwide, CheapTickets, ebookers,
HotelClub, RatesToGo, Away Network, Asia hotels and corpo Orbitz Worldwide
for Business. With revenues exceeding $870 million and 1,600 employees in
more than 20 countries, Orbitz is the epitome of a global, online, new economy
business. Orbitz Worldwide is a forerunner in using e-learning to impact two
audiences that can help grow its organization employees and channel partners.
Carolyne Matseshe-Crawford, senior director of global training and consistency
for Orbitz Worldwide, described a several reasons the organization was seeking
a best-in-class SaaS-delivered system to replace the previous behind-the-
firewall implementation. With a global footprint, the Orbitz team needed to be
able to create, warehouse, deliver, test, score and track content and learning
comprehension for both Orbitz Worldwide employees and Orbitz Worldwidechannel partners online and on-demand.
Started November 1, 2009, and fully implemented merely 30 days later, Orbitz
Worldwide uses their new SaaS LMS powered by SumTotal to track all global
OLT activities, ILT activities and the performance that these activities generate.
Boasting content development cycles of 24 hours to update a course and 48
hours to publish a new course from scratch, Orbitz Worldwide has the flexibility
and scalability to create and deploy learning quickly in order to respond to
changing products and market conditions.
Technology is central to our organization. We have the best technology and we
use the best technology. We innovate by leveraging systems to influence both
internal and external audiences. SumTotal has enabled us to seamlessly delivertraining to internal and external audiences using one online solution and it has
increased our organizational performance. said Matseshe-Crawford.
Multiple Audiences, One Solution
With three distinct groups accessing Orbitz Worldwides online and on-demand
solution powered by SumTotal, employees, channel partners and channel
partner operational staff all access the same SumTotal Learning platform. Orbitz
Worldwides training concentration on multiple learning audiences (internal and
external) reinforces its brand promise and customer-centric focus.
Collaboration is key to the
future of learning at Orbitz.Within our multiple audiences,
we have numerous feedback
loops for our program, said
Matseshe-Crawford. We
receive feedback about best
practices that we immediately
incorporate into our learning
programs. Using the
SumTotal learning on-demand
to launch and track our
success has enabled us to
have both the flexibility and
scalability we require today
and in the future.
LearningManagement,ConsumerServicesCaseStudy>>
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The Future of Learning at Orbitz
Collaboration is key to the future of learning at Orbitz. Within our multiple
audiences, we have numerous feedback loops for our program, said Matseshe-Crawford. We receive feedback about best practices that we immediately
incorporate into our learning programs. Using the SumTotal learning on-demand
to launch and track our success has enabled us to have both the flexibility and
scalability we require today and in the future.
Conclusion
As businesses transition pieces of their human capital management solution to
the Cloud, it is wise to consider service providers that will allow your business
to have a fully integrated Cloud. Finding a provider that can offer all of these
segments to create a complete human capital management solution will simplify
the deployment and upgrade process, further cut costs, allow even more
accessibility to users and make security and safety more manageable.
SumTotal is uniquely positioned to help organizations with a comprehensive
platform that leverages Cloud technologies, connects end-to-end workforce
processes, improves business insight across an entire organization and offers a
superior user experience with best-in-class capabilities.
Endnotes
1 US Business Spending by Size of Business and Vertical, 2009-2014: Cloud
Computing and Managed Hosting Services, In-Stat, 2010.
2 Software as a Service: Understanding What the Cloud Means for HR,
Bersin & Associates, 2011.
3 Up in the Cloud: Core HR Has Arrived, Bersin & Associates, 2011.
4 Software as a Service: Understanding What the Cloud Means for HR,Bersin & Associates, 2011.
5 Trends in Cloud Computing, Talent Management Magazine, 2011.
15 Million Users Succeed with SumTotals Cloud Platform
Thirty-seven percent o
businesses interviewe
in Privatizing the Clo
Study on Enterprise ClAdoption said that so
piece of their organiza
workload processing o
infrastructure is availa
on the Cloud.5
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For more information, send an email to [email protected]
About SumTotalSumTotal Systems, Inc. is the global leader of strategic Human Capital Management
(HCM) solutions that provide organizations with a new level of visibility to help
make more informed business decisions and accelerate growth. Recognized by
industry analysts as the most complete solution, SumTotal provides full employee
lifecycle management, including a core system of record, from a single provider
for improved business intelligence. The company offers customers of all sizes
and industries the most flexibility and choice with multiple purchase, configuration,
and deployment options. We have increased the performance of the worlds
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