Annexure CD 01

FORMAT FOR COURSE CURRICULUMLTP/SSW/FWTOTAL CREDIT UNITS

32---03

Program: MBA (Insurance & Banking)Course Title: Branch Banking - Operations Course Code: MIN 207

Credit Units:03Course Objectives: The Course inputs will help the students to understand the various types of Customers, Mobilisation of Resources, Payment & Settlement system used by Indian Banks; IT enabled services and importance of Customer service with an overview of related legislations. Pre-requisites: Any graduate can do itStudent Learning Outcomes:Sl.01 Appreciate and Understand the relationships enjoyed by a customer with banks.Sl.02 Appreciate and Understand various types of customers who can open bank accounts.Sl.03 Appreciate the understand of Payment & Settlement system in Banks including IT enabled remittances services & products

Sl.04 Appreciate and Understand the various alternative delivery channels and e-services, role of IDRBT Bank net and RBI vision and guidelines on security and risk mitigation for electronic banking Sl.05 Appreciate and understand concept of CASA & mobilization of Resources and types of deposit products, money market instrument etc.

SI.06 Appreciate and understand role of Regulator and Voluntary Organizations in regulating the CRM in banks Sl.07 Appreciate and Understand various distribution channelsSl.08 It is a student centric module where offers good scope for updation and being current on the subjectCourse Contents/Syllabus:Weightage (%)

Module I: Banker Customer Relationships

10

Definition of a customer, Various Types of Relationships between Customers and Banks

Module II: Types of Customers

20

Individuals, Joint Accounts, Proprietorship and Partnership, Limited Companies - Pvt. and Public ltd., Limited Liability Partnership, Trusts and Societies

Module III: Payment and Settlement System in India

15

Importance of Payment and settlement in Banks, Payment and settlement Act, Collection and Clearing of negotiable instruments, Functions & Importance of Clearing House Cheque Truncations System, MICR centers, Remittances Cash Management Services , RTGS, NEFT,ECS and ASBA. Interbank Mobile Payment Systems (IBMPS)

Module IV: Technology enabled Products & e-Services

20

Electronic Banking Core Banking Electronic Products Distribution Channels, Teller at Bank Counters, Cash Dispensers, ATMs Home Banking (Personal and Corporate)

On line Banking Internet Banking, e business, E-Pay, Personal Identification Number and their use in conjunction with Net Banking, Credit and Debit Cards.

Role and uses of Technology up gradation, Global developments in Banking Technology, Impact of Technology on Quality anf Banking services, Protecting the confidentiality and secrecy of Data.

IDRBT, Banknet, RBI Net

RBI Vision and guidelines on Security and Risk Mitigation measures for Electronic Banking

Disaster Management

Module V: Raising Resources in Banks

10

Introduction to Products used for raising Resources, their need and importance, various types of Deposit A/cs - CASA, Savings Current, Fixed/Term deposits including Recurring Deposits, Money Market Instruments and External Bonds, etc.

Module VI: Customer Centric Policies & Customer Relationship Management

15

Obligations of Banks under Banking Codes and Standards Board of India An overview of Individual Banks Policies on Collection of cheques / Instruments, Compensation matters, Fair Practices Codes & Standards and Fair Lending Practices Code etc..

Module VII: Distribution channels for Banking Services 05

Brick and Mortar Branches of Banks,

Banking Correspondents, Direct Selling Agents.

Regional Rural Banks and Co-Operative Banks

Module VIII: Beyond Class Room05

: A student centric module wherein students will be required to READ, COMPREHEND, PRESENT LEARN &DISCUSS Articles/ Reports etc. as identified / selected by them OR Core faculty on matters relating to Banking,

Pedagogy for Course Delivery: Power point presentation

Class participation and discussions relating to the course content Assignments

Lectures Case Study methodology

Lab/ Practicals details, if applicable: NAList of Experiments: NAAssessment/ Examination Scheme:

NATheory L/T (%)Lab/Practical/Studio (%)End Term Examination

Theory Assessment (L&T):Continuous Assessment/Internal AssessmentEnd Term Examination

Components (Drop down)CT ICT IICPA70

Weightage (%)101055

Lab/ Practical/ Studio Assessment: NAContinuous Assessment/Internal AssessmentEnd Term Examination

Components (Drop down

Weightage (%)

Text & References: Banking Theory & Practice , K.C.Shekhar & Lekshmy Shekhar Vikas , RBI Website and reading of an Economic / Business daily and a Business Magazine regularly Any other Study Material: Daily News papers & Business MmagazinesUpdated 28th May, 2014