1430-1515 Aligning Mtce and Operational Goals QANTAS

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© Qantas Technical Services Aligning Maintenance & Operational Goals IATA Maintenance Cost Conference Dublin Ireland 10 th to 13 th September 2013 David Edwards General Manager Qantas Technical Services Maintenance Operations

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Transcript of 1430-1515 Aligning Mtce and Operational Goals QANTAS

  • Qantas Technical Services

    Aligning Maintenance & Operational Goals

    IATA Maintenance Cost Conference Dublin Ireland

    10th to 13th September 2013

    David Edwards General Manager

    Qantas Technical Services

    Maintenance

    Operations

  • - 1 - Qantas Technical Services

    What we do

  • Qantas Technical Services

    Qantas Technical Services (QTS) - Overview Who we are:

    QTS provides professional

    and technical services into high reliability and safety critical organisations.

    Drawing on broad capabilities of our Group as necessary, we apply world leading aviation principles into our client businesses.

    Our approvals (with QE & QDS) CASA CAR30 Approval CASR 42 (CAMO) pending

    CASR 21 (ADO) CASR 145 (AMO) pending DGTA AEO & AMO

    Our target sectors Civil & Defence Aviation Maritime Rail Mining Energy Generation

    What we do:

    With an extensive background in a

    variety of industry sectors, QTS is

    able to assist with the review and

    implementation of:

    CAMO Services

    Complex Project Management

    Engineering and Maintenance

    Programs

    Maintenance Planning

    Methodologies

    Quality Management Systems

    Regulatory Expositions

    Safety Management Systems

    Closed Loop Reliability

    Programs

    Functional Mapping of critical

    value streams

    Maintenance Economics

    Programs

    Organisational Design

    Our team:

    Our team draws on the strength

    of the global aviation industry,

    and can apply aviation principles

    into other high reliability and

    safety critical organisations.

    With a variety of backgrounds in

    management, technical,

    engineering, quality, and project

    management roles, our team

    members have led large

    complex organisations, provided

    specialist engineering expertise

    and have driven proactive asset

    and reliability systems which

    contribute to asset availability.

    Representation on industry peak

    bodies allows the team to draw

    on global best practice and to

    guide the implementation of

    metrics that measure the cost

    and effectiveness of change.

  • - 3 - Qantas Technical Services

    Introduction

  • - 4 - Qantas Technical Services

    Constant Challenge

    To

    Align Goals

    E&M

    MANAGEMENT

    Complex

    Corporate

    Structures

    Performance

    Accountability

    Seamless

    Collaboration?

    The Alignment Problem

    Maintenance Operations

    Production

    Accounting

    Manage

  • - 5 - Qantas Technical Services

    360o

    Communications

    Constant Challenge

    To

    Align Goals

    E&M

    MANAGEMENT

    Complex

    Corporate

    Structures

    Performance

    Accountability Seamless

    Collaboration?

    Bringing it all together

  • - 6 - Qantas Technical Services

    So how does an airline manage its Assets?

    An airlines Assets are

    its aircraft (highly

    transportable)

    An airlines Operation is

    its published flying

    schedule

  • - 7 - Qantas Technical Services

    So how does an airline manage its Assets?

    Engineering and Maintenance Must be aligned with the goals of the

    operation in order to support on-time performance

    Engineering and Maintenance Must support the goals of the

    organisation in order to maximise return on investment

    Engineering and Maintenance Must continually look for better ways of

    doing its job

  • - 8 - Qantas Technical Services

    Why?

    Because the global airline industry operates in an

    extremely competitive environment

  • - 9 - Qantas Technical Services

    What is the goal of an Airline E&M division?

    Engineering & Maintenance need to;

    provide safe, reliable, compliant aircraft

    maintained to the right standards

    in a timely manner to the operation

    In order to meet the requirements of the published schedule

    Very similar goals to other Safety Critical and

    High Reliability Organisations;

    Rail Sector

    Resource Sectors

    Manufacturing

    Energy Generation

    Defence Sector (Airforce, Navy, Army)

    v

  • - 10 - Qantas Technical Services

    Assuming goals are aligned across the organisation

    How then can E&M provide a greater contribution?

    Maintenance

    Operations

    So its all about

    Maximising

    asset availability

    to the operation

  • - 11 - Qantas Technical Services

    $ Q T

    C Cost Look for ways of reducing

    Quality

    Look for ways of improving

    Turn-time

    Look for ways of reducing

    Cost, Quality and Turn-Time

    So what are some ways of doing this?

  • - 12 - Qantas Technical Services

    Some examples

    Benchmarking

    Optimising Maintenance Programs

    Closed Loop Reliability Program Detailed Mapping

    Organisational Functions Detailed Mapping

  • - 13 - Qantas Technical Services

    Benchmarking

  • - 14 - Qantas Technical Services

    Benefits of Benchmarking

    Source: Snowy Hydro Continuous Improvement Handbook

    Based on history or Gut feeling Perception Low Fit

    Defining customer

    requirements

    Market reality Objective Evaluation High Conformance

    Lacking external focus Reactive Lagging Industry

    Establishing

    effective goals &

    objectives

    Credible, Unarguable Proactive Industry leading

    Pursuing pet objectives Strengths & weaknesses not understood Path of least resistance

    Developing true

    measures of

    productivity

    Solving real problems Understanding outputs Based on industry best practice

    Internally focussed Evolutionary change Low Commitment

    Becoming

    Competitive

    Concrete understanding of competition New ideas of proven practices &

    technology

    Based on industry best practice

    Not invented here Few solutions Average of industry progress Frantic catch-up activity

    Industry Best

    Practice

    Pro-active search for change Many options Business practice breakthrough Superior performance

    Without Benchmarking With Benchmarking

  • - 15 - Qantas Technical Services

    Benchmarking parameters...

    Product

    - fleet age

    - operational severity

    - modification status

    - maintenance philosophy

    - customers

    Process

    - TAT calculation

    - process flow

    - lean approach

    - planning process

    - inventory/float calculation

    - manhour standards

    - overtime levels

    Facility

    - greenfield vs brownfield

    - test facilities

    - major component storage

    Partnerships

    - outsourced vs insourced

    -strategic drivers

    -3rd party relationships

    (MBTH etc)

    People

    - workplace culture

    - shift structure

    - unions/labour contracts

    - headcount

    - change management

    - communication

    Quality

    - test reject

    - production quality

    - approval process

    - OEM approved or inhouse

    approved repairs

    Finance

    - allocation of overheads

    - costing mechanisms

    - mod capitalisation

    - spare engine cost

    - cost of capital

    - engine ownership

    - transfer pricing

    System

    - maint information systems

    - reason for system selection

  • - 16 - Qantas Technical Services

    See how others do it - Benchmarking

    - 27 -ConfidentialEBP Engine Maintenance Benchmarking Pre sentat ion Oct 2004

    Metrics in red are benchmarked externally

    Cost/ Block Hour

    Tech D ispatch

    Re liability 15 m in

    Cabin De fec ts

    Air craft d ow ntime

    due to mainte nan ce

    (D ays/Air craft pa)

    AI

    R

    L

    I

    N

    E

    Engineering & Maintenance Internal Performance Trends

    Cost/ Block Hour

    GSV/Air craft

    De live ry in full on t ime

    Cannibalisation r ates

    Mater ial Logistics

    Engine Main tenance

    Cost/ Block Hour

    Spare en gine r atio

    Time on wing

    Test r ejec t rate

    Turnaround tim e for

    nor mal major chec k

    Shop visits pe r 1,000 EFH

    Cost/ Block Hour

    Num ber of MPA Rs

    Maintenance hrs MPD vs

    maint system vs actual

    Ser vic e liter ature backlogs EA re sp onse t imes

    Air craft/engineerin g FTE

    Engineer ing

    Line Mainten anc e

    Cost/ Block Hour

    0 Dispatch Re liability

    Same day MEL

    cle arance rate

    Ove rtime and shift

    pre mium

    FTE/A ircraft

    Cost/ Block Hour

    Test r ejec t rate

    WIP leve ls

    Time str ike rate

    Component man hour rate s

    Component Maintenance

    Heavy Maintenance

    Cost/Block Hour

    Dir ect + ind irect

    labou r rate

    Burn rate. (manhours /day)

    Che ck utilisation (Yield)

    On-time rele ase

    X Customer Output E&M Benchmark Targets Drivers of Business Change

    LEAN Maintenance

    Process

    Aim to drive

    improved cost,

    quality, and

    reliability $

    Q T

    C

  • - 17 - Qantas Technical Services

    Optimising Maintenance Programs

  • - 18 - Qantas Technical Services

    Look at ways to optimise your maintenance programs so that the right

    maintenance is being done at the right place, and at the right time.

    Optimise your maintenance programs

    What is an Optimised Maintenance Program (OMP)?

    It aims to optimise maintenance program tasks and intervals in accordance with an airlines unique operating environment, technical skill sets, and airline/MRO manpower efficiencies

    It incorporates Industry Best Practice on Aging Fleet issues

    It enhances safety through Reliability Program Development and continuous reliability monitoring

    It improves aircraft availability and operational cost with

    Increased availability for revenue service

    Reduction in number of Maintenance Program tasks and man hours

    Reduction of check turn time

    Source: The Boeing Company

  • - 19 - Qantas Technical Services

    Typical Escalation Patterns Enabled by an OMP

    Years 2 4 6 8 10 12

    iv 120 mths

    144 mths

    i 38 mths 50 mths**

    ii 72 mths 96 mths

    Heavy Maintenance Calendar Intervals (Flt hr and cycle limits not shown)

    Days 28 36

    Operational Maintenance Calendar Intervals (Flt hr and cycle limits not shown)

    iii 110 mths (incorporated in iv)

    Notes

    Many tasks within the maintenance packaging

    de-escalated

    If hard time cant make escalated interval

    If reliability data indicates an issue

  • - 20 - Qantas Technical Services

    How is an OMP Justified?

    A comprehensive justification which demonstrates the development process to support the OMP approval is necessary. Typically this could include;

    An Executive Summary outlining process and outcomes

    Compliance to Regulatory requirements

    Maintenance Program benchmarking of organisation against industry

    Maintenance Program development approach

    Reliability Program approach

    Process Flowchart for OMP development

    Data Analysis Flowchart for reliability development

    Conclusions & Recommendations

    Graphical representation of changes to tasks for OMP

    Supporting Tables

    Baseline maintenance program differences

    Maintenance & Operational Reporting analysis

    Schedule Interruption Analysis

    Service Difficulty Report Analysis

    Maintenance Check Non-Routine Analysis

  • - 21 - Qantas Technical Services

    Closed Loop Reliability Program Detailed Mapping

  • - 22 - Qantas Technical Services

    Reliability Programs enhanced, proactive, predictive

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

    This diagram used as the Focus for detailed mapping of a CLRP

    Simple stuff but do you get it?

    Because if you dont

  • - 23 - Qantas Technical Services

    Further Decomposition

    as necessary

    Reliability

    Programs

    1

    A11SupportActivities

    Regulations

    KPI/Contract/SLACorporate Requirements

    (Budget,Policies)

    Processes across the Organisation

    Contribute to

    Operational Availability

    Reliability

    Programs

    1

    A11SupportActivities

    Regulations

    KPI/Contract/SLACorporate Requirements

    (Budget,Policies)

    Processes across the Organisation

    Contribute to

    Operational Availability

    Understanding your Reliability Program a methodology

    Purpose:

    Viewpoint:

    To provide increased asset

    availability for operations

    Head of Engineering

    Asset

    Availability0

    A0

    Support

    Activities

    KPI/Contract/SLA

    Corporate Requirements

    (Budget,Policies)

    Regulations

    Processes across the Organisation

    Contribute to

    Operational

    Availablity

    Collect Data

    1

    A111

    Analyse /

    Identify Issue

    2

    A112Resolve /

    Fix Issue

    3

    A113Measure

    Effectiveness

    4

    A114

    Component &

    System Data

    Output

    KPI/Contract/SLA

    Corporate Req

    (Budget,etc)

    Regulations

    Policy Procedure Manual,

    Maint Baseline and Cert Basis

    - Output

    -Output

    Feedback

    IT Systems

    KPI MetricsForms/

    Reports

    Skill/Resources

    Analysis

    Methods Workscope

    Capabilities

    Maint

    Data

    Operational Data

    - Feedback

    Vendor/Material

    Information

    Feedback

    KPI/Contract/SLA

    KPI/Contract/SLA

    Corporate Req

    (Budget, etc)

    Regulations

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Corporate Req

    (Budget, CMS)

    PPM Maint Baseline

    Cert Basis

    incl changes

    Regulations

    KPI/Contract/SLA

    Corporate Req

    (Budget etc)

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Regulations

    Contribute to

    Operational Availability

    Feedback

    Resources

    Resources

    IMS(Integrated

    Master Schedule)

    KPI Metrics Resources

    Optimised

    Maint B/L

    for Ops

    Contribute

    to optimised

    Logistics

    Feedback

    Filtered

    DataGovernance

    IT SystMetrics

    Collect Data

    1

    A111

    Analyse /

    Identify Issue

    2

    A112Resolve /

    Fix Issue

    3

    A113Measure

    Effectiveness

    4

    A114

    Component &

    System Data

    Output

    KPI/Contract/SLA

    Corporate Req

    (Budget,etc)

    Regulations

    Policy Procedure Manual,

    Maint Baseline and Cert Basis

    - Output

    -Output

    Feedback

    IT Systems

    KPI MetricsForms/

    Reports

    Skill/Resources

    Analysis

    Methods Workscope

    Capabilities

    Maint

    Data

    Operational Data

    - Feedback

    Vendor/Material

    Information

    Feedback

    KPI/Contract/SLA

    KPI/Contract/SLA

    Corporate Req

    (Budget, etc)

    Regulations

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Corporate Req

    (Budget, CMS)

    PPM Maint Baseline

    Cert Basis

    incl changes

    Regulations

    KPI/Contract/SLA

    Corporate Req

    (Budget etc)

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Regulations

    Contribute to

    Operational Availability

    Feedback

    Resources

    Resources

    IMS(Integrated

    Master Schedule)

    KPI Metrics Resources

    Optimised

    Maint B/L

    for Ops

    Contribute

    to optimised

    Logistics

    Feedback

    Filtered

    DataGovernance

    IT SystMetrics

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

    Maintenance

    Operations

  • - 24 - Qantas Technical Services

    Collect Data

    1

    A111

    Analyse /

    Identify Issue

    2

    A112Resolve /

    Fix Issue

    3

    A113Measure

    Effectiveness

    4

    A114

    Component &

    System Data

    Output

    KPI/Contract/SLA

    Corporate Req

    (Budget,etc)

    Regulations

    Policy Procedure Manual,

    Maint Baseline and Cert Basis

    - Output

    -Output

    Feedback

    IT Systems

    KPI MetricsForms/

    Reports

    Skill/Resources

    Analysis

    Methods Workscope

    Capabilities

    Maint

    Data

    Operational Data

    - Feedback

    Vendor/Material

    Information

    Feedback

    KPI/Contract/SLA

    KPI/Contract/SLA

    Corporate Req

    (Budget, etc)

    Regulations

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Corporate Req

    (Budget, CMS)

    PPM Maint Baseline

    Cert Basis

    incl changes

    Regulations

    KPI/Contract/SLA

    Corporate Req

    (Budget etc)

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Regulations

    Contribute to

    Operational Availability

    Feedback

    Resources

    Resources

    IMS(Integrated

    Master Schedule)

    KPI Metrics Resources

    Optimised

    Maint B/L

    for Ops

    Contribute

    to optimised

    Logistics

    Feedback

    Filtered

    DataGovernance

    IT SystMetrics

    Collect Data

    1

    A111

    Analyse /

    Identify Issue

    2

    A112Resolve /

    Fix Issue

    3

    A113Measure

    Effectiveness

    4

    A114

    Component &

    System Data

    Output

    KPI/Contract/SLA

    Corporate Req

    (Budget,etc)

    Regulations

    Policy Procedure Manual,

    Maint Baseline and Cert Basis

    - Output

    -Output

    Feedback

    IT Systems

    KPI MetricsForms/

    Reports

    Skill/Resources

    Analysis

    Methods Workscope

    Capabilities

    Maint

    Data

    Operational Data

    - Feedback

    Vendor/Material

    Information

    Feedback

    KPI/Contract/SLA

    KPI/Contract/SLA

    Corporate Req

    (Budget, etc)

    Regulations

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Corporate Req

    (Budget, CMS)

    PPM Maint Baseline

    Cert Basis

    incl changes

    Regulations

    KPI/Contract/SLA

    Corporate Req

    (Budget etc)

    PPM

    Maint Baseline

    Cert Basis

    incl changes

    Regulations

    Contribute to

    Operational Availability

    Feedback

    Resources

    Resources

    IMS(Integrated

    Master Schedule)

    KPI Metrics Resources

    Optimised

    Maint B/L

    for Ops

    Contribute

    to optimised

    Logistics

    Feedback

    Filtered

    DataGovernance

    IT SystMetrics

    Detailed Mapping of a Closed Loop Reliability Program

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

    1. Data

    Measure

    Performance

    2. Analyse, Identify

    Recognise need for

    Corrective Action

    Establish needed

    Corrective Action

    Determine Effectiveness

    of Action

    3. Prioritise & Fix4. Measure (using tools at item 2

    Closed Loop

    Reliability Program

    Speed = Effectiveness

    of Program

  • - 25 - Qantas Technical Services

    Application?

  • - 26 - Qantas Technical Services

    Organisational Functions Detailed Mapping

  • - 27 - Qantas Technical Services

    Recall the Alignment Problem

    Constant Challenge

    To

    Align Goals

    PLANT

    MANAGEMENT

    Complex

    Corporate

    Structures

    Performance

    AccountabilitySeamless

    Collaboration?

    Custome

    rs

    Ownership

    Market

    Maintenance Operations

    Production

    Accounting

    Manage

    Team

    Constant Challenge

    To

    Align Goals

    PLANT

    MANAGEMENT

    Complex

    Corporate

    Structures

    Performance

    AccountabilitySeamless

    Collaboration?

    Custome

    rs

    Ownership

    Market

    Maintenance Operations

    Production

    Accounting

    Manage

    Team

    Custome

    rs

    Ownership

    Market

    Maintenance Operations

    Production

    Accounting

    Manage

    Team

    Custome

    rs

    Ownership

    Market

    Maintenance Operations

    Production

    Accounting

    Manage

    Team

    Many organisations evolve through

    time

    Bandaid solutions are put into place

    Silos or stovepipes are built

    Organisational Goals are not aligned

    The necessary Functions required to

    meet organisational output are not

    known or understood

    Reviewing your business and its necessary functions to inform a more

    output focussed organisational framework

    This type of review can be facilitated by detailed functional mapping

  • - 28 - Qantas Technical Services

    Tier 1 Commercial Aviation Structure

    illustrative

    Head of Maintenance

    Services

    Heavy

    Maintenance

    (I & D Levels)

    Line

    Maintenance

    (O & I Level)

    3rd Party Providers

    (TSN)

    Line

    Heavy

    Components

    CASR 42 CASR 21 CASR 145

    CASR 145

    Required

    Quality & Safety

    Head of Engineering Services

    Design &

    Projects

    Operational

    Support

    Team

    (OST)

    Fleet

    Projects

    Engines

    & APUs B737

    B767

    B747 A330 A380

    Fleet Support Team

    (FST)

    Fleet Management

    Regulatory

    Affairs &

    Chief

    Engineers

    Office

    Continuing Airworthiness

    Management Organisation Approved Design

    Organisation

    Quality & Safety

    Head of Engineering Services

    Design &

    Projects

    Operational

    Support

    Team

    Other

    Projects

    Common Fleet A

    Fleet Support

    Fleet Management

    Regulatory

    Affairs &

    Chief

    Engineers

    Office

    Continuing Airworthiness

    Management Organisation Approved Design

    Organisation

    Fleet B Fleet C Fleet D

    Providing Assets to meet Operational Needs

  • - 29 - Qantas Technical Services

    Mapping for Engineering and Maintenance.

    Purpose:

    Viewpoint:

    Provide Asset Availability

    to Operations

    Head of Engineering &

    Maintenance

    Provide Asset

    Availability

    A0

    Policies

    Resource Status Report

    Current Capability Demand

    Future Demand

    Materiel

    Legislation

    Resource Budgets

    External Reports

    Assets for Operations

    Exception Reports

    Requirements

    Skills & Resources

    Codes of Practice (CoP)

    Corporate Services

    Disposakl Programs

    Approved Reference Set

    Status Reporting

    Further Decomposition

    as necessary

    Maintain

    A1

    Modify

    A2

    Renew/Retire

    Dispose

    A3Continuing

    Management

    of

    Engineering &

    Maintenance

    Programs

    A4

    Skills & Resources

    Policies

    Resource Budgets

    Resource

    Status Report

    Assets for Operations

    Materiel

    Functional

    Performance Req

    Management Systems

    Plans (various)

    Acquistion Plans

    Policy

    Delegations

    Approved ReferencesResource Budgets

    Resource

    Budgets Resource

    Budgets

    Performance Report

    Output reports

    Reference inputs

    - output

    Output

    Assurance/Audit Rqmts

    Performance

    Report

    Advice/External

    Report

    Support Data

    CoP

    Corporate

    Services

    CoP

    CoP

    CoP

    Feedback

    Approved Reference Sets

    output

    Applicable Policy/Directives

    Applicable Legislations

    Resource Allocation

    Legislation

    Approved

    Change

    Proposal

    Approved Baselines

    Requirements

    Disposed

    Materiel/Return to

    Store

    KPI Data

    Resources

    Status Reporting

    Plans (Various)

    Amended Products

    Plans

    Approved Data

    Approved Tasking

    Tasking for Approval

    Approved Tasking

    Further Decomposition

    as necessary

    Further Decomposition

    as necessary

  • - 30 - Qantas Technical Services

    Level 1 Detail.

    Maintain

    A1

    Modify

    A2

    Renew/Retire

    Dispose

    A3Continuing

    Management

    of

    Engineering &

    Maintenance

    Programs

    A4

    Skills & Resources

    Policies

    Resource Budgets

    Resource

    Status Report

    Assets for Operations

    Materiel

    Functional

    Performance Req

    Management Systems

    Plans (various)

    Acquistion Plans

    Policy

    Delegations

    Approved ReferencesResource Budgets

    Resource

    Budgets Resource

    Budgets

    Performance Report

    Output reports

    Reference inputs

    - output

    Output

    Assurance/Audit Rqmts

    Performance

    Report

    Advice/External

    Report

    Support Data

    CoP

    Corporate

    Services

    CoP

    CoP

    CoP

    Feedback

    Approved Reference Sets

    output

    Applicable Policy/Directives

    Applicable Legislations

    Resource Allocation

    Legislation

    Approved

    Change

    Proposal

    Approved Baselines

    Requirements

    Disposed

    Materiel/Return to

    Store

    KPI Data

    Resources

    Status Reporting

    Plans (Various)

    Amended Products

    Plans

    Approved Data

    Approved Tasking

    Tasking for Approval

    Approved Tasking

  • - 31 - Qantas Technical Services

    Functional Mapping Informing Organisational Framework

    Maintenance

    Operations

    Maintenance

    Operations

    Maintain

    A1

    Modify

    A2

    Renew/Retire

    Dispose

    A3Continuing

    Management

    of

    Engineering &

    Maintenance

    Programs

    A4

    Skills & Resources

    Policies

    Resource Budgets

    Resource

    Status Report

    Assets for Operations

    Materiel

    Functional

    Performance Req

    Management Systems

    Plans (various)

    Acquistion Plans

    Policy

    Delegations

    Approved ReferencesResource Budgets

    Resource

    Budgets Resource

    Budgets

    Performance Report

    Output reports

    Reference inputs

    - output

    Output

    Assurance/Audit Rqmts

    Performance

    Report

    Advice/External

    Report

    Support Data

    CoP

    Corporate

    Services

    CoP

    CoP

    CoP

    Feedback

    Approved Reference Sets

    output

    Applicable Policy/Directives

    Applicable Legislations

    Resource Allocation

    Legislation

    Approved

    Change

    Proposal

    Approved Baselines

    Requirements

    Disposed

    Materiel/Return to

    Store

    KPI Data

    Resources

    Status Reporting

    Plans (Various)

    Amended Products

    Plans

    Approved Data

    Approved Tasking

    Tasking for Approval

    Approved Tasking

    Analyse

    Re-Shape

    Align

  • - 32 - Qantas Technical Services

    So whether its Benchmarking

    Aligning Maintenance & Operational Goals

    or Optimising Maintenance Programs

    or Improving Reliability Programs

    or Improving Organisational Structure

  • - 33 - Qantas Technical Services

    Its all about

    Maximising

    asset availability

    to the operation

    Maintenance

    Operations

    Aligning Maintenance & Operational Goals

  • - 34 - Qantas Technical Services

    David Edwards

    General Manager QTS

    [email protected]

    + 61 2 9691 9050 (office)

    + 61 (0) 413 386 073 (mobile)

    We can assist

    call me