Spring 2014Volume 5, Issue 1

In this issue:1 Greetings from Wendell Oman

1 Grace Notes

2 New Outpatient Pavilion – New building, new technology, new culture

2 Floor Plan

3 Hospice Corner

3 In coming issues

4 Advocate Children’s Hospital

4 Stay Connected to Advocate Kids!

4 A Prayer for Our Patients

4 Dear giver of care

5 Social media make Advocate Children’s Hospital more familiar

Office for Mission &Spiritual Care

The Office for Mission & Spiritual Care provides spiritual care for patients, their families and associates 24 hours a day every day of the year. The office is open Monday through Friday from 8:30 a.m. to 5 p.m. To contact us, call 708.684.5175. Evenings and weekends, ask for the paging operator and request #2296 for the house chaplain or #2299 for the emergency department chaplain.

Some things grow without a plan – just because there is a pressing need.Over the years, our outpatient services grew and grew here at Advocate Christ Medical Center. As more people needed more services and as procedures were developed, they were added, well, wherever there was room.

While the outpatient services themselves were excellent, the placements of those services were sometimes awkward. Patients having multiple tests were often inconvenienced and had to go from one floor to another or one end of campus to the other.

Guest Services was prepared to take a patient from place to place, but few of the 300,000 outpatients visiting every year even knew such help was available for them.

Such inconvenience is a thing of the past. Now the services in our Outpatient Pavilion are clustered within their institutes, and entire floors are dedicated to one institute. Tests that are commonly ordered as a group are in close proximity of one another. The new building is easy to understand and easy to navigate. (See the floor plan on the next page.) Now, in addition to the excellent care Christ Medical Center has always provided, the entire outpatient experience is simply more comfortable.

Please read about the Outpatient Pavilion in this issue. Then tell your congregants that something amazing has just moved into the neighborhood.

Blessings to you and all you tend,

Rev. Wendell OmanVice President, Office for Mission & Spiritual Care

Bridges to Our Faith CommunitiesConnections

You will lose someone you can't live without, and your heart will be badly broken, and the bad news is

that you never completely get over the loss of your beloved.

But this is also the good news. They live forever in your broken heart that doesn't seal back up. And you come through.

It's like having a broken leg that never heals perfectly – that still hurts when the weather gets cold, but you learn to dance with the limp.

Anne LamottGrace Notes are readings, poems or quotes from a variety of faith traditions and writers. Each

reflection tries to touch on the heart of being human in this world. To receive Grace Notes five or seven days a week, please click here or contact AHC-gracenotes@advocatehealth.com .

Grace Notes

Also in this issue:News from

AdvocateChildren’s Hospital

Connections - Advocate Christ Medical Center Office for Mission and Spiritual Care Spring 2014 - Page 2

New Outpatient PavilionNew building, new technology, new culture

The long-awaited new Outpatient Pavilion at Advocate Christ Medical Center is ready!

The nine-story facility, located on the northeast corner of West 95th Street and Kilbourn Avenue, houses three specialty institutes – cancer, neuroscience and heart & vascular – plus 12 state-of-the art operating rooms

and seven GI/endoscopy procedure areas equipped with the latest technology.

While state-of-the-art technology plays a big part in this new building, a host of patient amenities makes the Outpatient Pavilion more emotionally comfortable for patients and their families, too:

✦ A tracking board keeps families informed about loved ones undergoing surgery.

✦ An innovative MRI Caring Suite creates an environment that lowers patient anxiety.

✦ A free parking garage connected to the Outpatient Pavilion reduces frustrations.

Sarah Dowd, Supervisor of Activation Planning for Advocate Health Care, recognizes that the new building also will change the culture of the hospital. “The building will be great for our patients because it is taking most of the outpatient services and making this facility a ‘one-stop shop’ of sorts.”

Similar services of the hospital have been clustered together in a more organized way, making getting around easier and less stressful. “Before the new building, patients had to park in any of the garages, make their way to the main hospital and then find their services – which could be scattered throughout our campus! Different floors, various corridors (many never intended to be patient traffic corridors), even different locations,” said Dowd. “Now we have everything in one building – with an attached garage!

“There are many new conveniences for our patients here. For one, Walgreens will be doing inpatient and outpatient bedside delivery of medications. That means that patients who head home after a procedure can leave with their discharge meds in hand. No more need to stop down the street to wait in line at a drive-through for medications. Just go home and rest!”

Dowd adds that hospital associates, too, will experience cultural changes with the new facility. Because similar services are now grouped together, associates working in related departments have the opportunity to work together on the same floor and

Floor PlanGround FloorMain Lobby • Community Center • Courtyard Café • Gilda’s Club • Guest Services Desk • Pharmacy • Sterile Processing • Valet Services

1st FloorOutpatient Diagnostic Center • Imaging Services • Outpatient Lab • Pulmonary Function • Administration • Physicians’ Lounge • Atrium

2nd FloorOutpatient Surgery & Endoscopy• GI/Endoscopy Procedure Rooms • Prep and Recovery Rooms • Registration/Check In • Guest Services

3rd FloorOutpatient Surgery Suites (No public access)

4th FloorMechanical Space (No public access)

5th FloorAdvanced Imaging Center • CT Scan • MRI • Nuclear Medicine

6th FloorHeart & Vascular Institute & Anticoagulation Clinic • Cardiac & Pulmonary Rehabilitation • Cardiodiagnostics • Center for Heart Transplant & Assist Devices • Heart Failure Clinic • Multidisciplinary Clinics

7th FloorNeurosciences Institute • Adult Therapy • Audiology • Multidisciplinary Clinics • Neurodiagnositcs • Pain Management Center • Physician Clinics • Pediatric Therapy • Wound Center

8th FloorCancer Institute • American Cancer Society • Cancer Registry • Genetics 5 Hematology-Oncology Lab • Infusion Center • Multidisciplinary Clinics • Physician Clinics • Satellite Pharmacy • Survivorship Clinic

Sarah Dowd, Supervisor of Activation Planning for Advocate Health Care

Most services will be scheduled through central

scheduling at 708-684-1000.

Please see Pavilion on next page.

Connections - Advocate Christ Medical Center Office for Mission and Spiritual Care Spring 2014 - Page 3

Service of RemembranceSiemers Chapel

Advocate Christ Medical Center

Special Memorial Servicefor Recently Bereaved

Sun., May 18, 4 p.m.A special memorial service will be held for the hospice and patient families of Christ Medical Center who have recently lost a loved one. Christ Mission & Spiritual Care and Advocate Hospice join together in leading this service of prayers and readings as a comfort for the families they serve. For more information, contact Penelope Gabriele at 630.829.1753.

Next service: Sun., Aug. 10, 4 p.m.

Advocate Christ Medical Center4440 West 95th Street, Oak Lawn, IL 60453 708.684.8000

Our new chapel – its story and its beauty In upcoming issues

Hospice Corner

Staff Chaplains:Refat Abukhdeir, Moslem MinistriesCathy Arsenault, MennoniteFr. Bill Browne, Roman CatholicMary Anne Cannon, Roman CatholicP.V. Chandy, QuakerDenise Duncan, United Church of ChristFr. Casimir Eke, Roman CatholicChristy Howard-Steele, Christian Richard James, Southern BaptistMarjorie Kooy, Christian ReformedDavid Safeblade, United Church of ChristTyron Smith, Baptist

Clinical Pastoral Education SupervisorsAngie Keith, Pentecostal ACPE Supervisory CandidateJanet MacLean, United Church of Christ

ACPE Associate SupervisorPhyllis Toback, Jewish ACPE Supervisor

Clinical Pastoral Education Chaplain ResidentsStaycie Flint, EpiscopalThandiwe Gobledale, Disciples of ChristTerry Jensen, BaptistBlessed Madugba, Evangelical Free Church of America

Secretarial StaffKaren Darr, 708.684.4189

CPE, Ethics Committee, Office of Vice PresidentFran Genender, 708.684.5175

Eucharistic ministers, the Department, Office of Manager of Spiritual Services

Jacquelyn Perkins, Coordinator, Faith Health PartnershipAdministrative Staff

Corky DeBoer, Christian ReformedManager of Spiritual Services, ACPE Supervisor

Wendell Oman, Evangelical Free Church of AmericaVice-President, Mission & Spiritual Care

To subscribe to Connections, call 708.684.5175 or email Christ-Mission-SpiritualCare@advocatehealth.com with your name and email address. You’ll receive an electronic edition of Connections every three months.

To continue receiving Connections, your email address must be current. Please inform us of any changes of email address or other contact information. Email Christ-Mission-SpiritualCare@advocatehealth.com or call 708.684.5175.

have clinical discussions together. Previously, such associates were often in two different hospitals on campus.

The garage with over 600 parking spaces connects directly with the pavilion via a covered bridge on the 2nd floor level.

Pavilion continued

The $202 million, state-of-the-art Outpatient Pavilion, with its alluring high-tech, glass design, welcomed area residents at a Community Open House on Sat., Mar 1.

Connections - Advocate Christ Medical Center Office for Mission and Spiritual Care Spring 2014 - Page 4

In this issue, you’ll learn how these three social media sites can serve you and your congregants.

Go to Advocate Children’s Hospital on Facebook for updates on what’s happening around the medical center and for pediatric health news.

Connect with us visually via Instragram!

Stay connected to Advocate Children’s Hospital by following @AdvocateKids on Twitter.

Dear giver of care,As the snow begins to melt and we naturally look towards the new possibilities that come with spring, I invite you to explore new approaches to pastoral care with children and families – through technology.

In this issue, Advocate Children’s Hospital explores ways to use its apps and online resources to connect more easily with children and families. For some of us, new forms of technology and social media resources seem like dandelions popping up everywhere in our lawn! But now I ask you to think about how these resources might progress from pesky weeds . . . to fruitful trees.

As we chaplains at the Children’s Hospital journey with families, we often hear from parents and families at a child’s bedside that they miss being able to regularly worship with their faith communities. Many families have said that when a leader from their faith community cannot visit them in the hospital, a text message or prayer with words of encouragement is helpful.

One family recently shared other insights with me. Some days during their child’s extended hospitalization, talking on the phone was helpful. Other days, it was

difficult to find the energy to make a phone call – let alone relate news about the

child’s progress to friend, family or pastor.

One way this family remained connected to loved ones was to create a website at Caring Bridge. Each day they could write updates and journal entries, and loved ones also could leave messages for them.

At the bottom of their individual webpage was a tally of the number of people who had read that post. This family said that they felt like they received a hug and prayer each time someone read a post. And with thousands having read all the posts? They felt as if they had received thousands of hugs and prayers!

Just as scripture helps us enter into the story of God’s love for us, Caring Bridge helped that family remain connected to its faith community.

Whether it is in joining hands with a family in prayer or typing messages of hope and encouragement, may your prayers continue to accompany children and families as they face medical treatments and care.

Blessings,Stacey Jutila

They felt as if they had received thousands of

hugs and prayers!

A Prayer for Our Patients

O God of life, we thank you that you are with us,within us and beyond us.

Empower us with your strength and courage when we facelife challenges and health decisions.

Open us to new possibilities when we encounter our limitations and our fears.

Sustain us with peace and hope when we wait with unanswered questions.

Hear us when we cry in lamentand when we celebrate with joy.

Surround uswith skilled and compassionate caregivers who remind us that we are not alone.

And embrace us with the breadth and depth of your healing love.

Amen

Stay Connected toAdvocate Kids!

Connections - Advocate Christ Medical Center Office for Mission and Spiritual Care Spring 2014 - Page 5

Advocate Children’s Hospital – Oak Lawn4440 West 95th St., Oak Lawn, IL 60453

Advocate Children’s Hospital – Park Ridge1675 Dempster St., Park Ridge, IL 60068

1.855.312.KIDSStaff Chaplains:

Carol Stephens BCC, United Church of ChristEliza Stoddard Leatherberry BCC, United Church of ChristTracy Nolan, United Church of Christ

Administrative StaffStacey Jutila, BCC Evangelical Lutheran Church of

AmericaMartha Huayamave, Executive Assistant

Connect with us on Facebook!

By having its own Facebook page, Advocate Children’s Hospital gives instant access to the child or family that faces a hospital stay. It offers more than news and information. For the

young person who often engages in social media, the hospital immediately and unceremoniously enters that child’s familiar world.

Social media make Advocate Children’s Hospital more familiar

facebook.com/AdvocateChildrensHospital

twitter.com/AdvocateKids

Visit these sites via the URL, or download the apps for a mobile device.

Connect with us on Instagram!

Most people are visual learners. That is one of the reasons for the success of Instagram, an album of photos submitted by the followers

of Instagram. People like to look at photos. It’s a fast and fun way to share life with friends and family, and it offers an amazing opportunity for clergy. Advocate Children’s Hospital’s Instagram posts show what happens here at the hospital. Simply seeing others in similar circumstances eases fears.

Stories, videos, photos and artwork can be submitted. Just take a picture or video and post. It’s that easy.

instagram.com/AdvocateKids

Connect with us on Twitter!

Twitter calls itself, “Your official site for news, updates and tips.” Through it, teenagers involved with Advocate Children’s Hospital can make a hospital experience more comfortable and routine as they share

experiences, insights and tips and read those of others.

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rdio

vasc

ular

ris

k in

Afr

ican

-Am

eric

ans,

who

se r

isk

leve

ls a

re

high

er th

an w

hite

s. A

lso

for

the

first

tim

e, s

trok

e ri

sk h

as b

een

adde

d to

the

equa

tion,

giv

ing

patie

nts

a tw

o-in

-one

ass

essm

ent

of th

eir

futu

re c

ardi

ovas

cula

r he

alth

.

Febr

uary

Is

Hea

rt M

onth

2-14

Res

ourc

es: A

dvoc

ateh

ealth

.com

• H

eart

.org

• C

omm

only

ask

ed q

uest

ions

–

blog

.hea

rt.o

rg/a

nsw

ers-

to-q

uest

ions

-abo

ut-t

he-n

ew-g

uide

lines

• 9

11 W

arni

ng s

igns

of

hea

rt a

ttack

, str

oke

or c

ardi

ac a

rres

t – h

eart

.org

/HEA

RTO

RG

/Con

ditio

ns/9

11-

War

ning

s-Si

gns-

of-a

-Hea

rt-A

ttack

_UC

M_3

0534

6_Su

bHom

ePag

e.js

p

Pray

er:

Each

yea

r w

e le

arn

mor

e ab

out t

he h

uman

bod

y. H

elp

me

put t

hat n

ew k

now

ledg

e to

wor

k in

my

life.

Am

en.

FAQ

s ab

out

heal

thca

re.g

ovI

mis

sed

the

Dec

embe

r 23

sig

n-up

dea

dlin

e fo

r in

sura

nce

cove

rage

. Hav

e I

mis

sed

my

chan

ce t

o en

roll?

No,

the

Dec

embe

r 23

dea

dlin

e w

as s

peci

fical

ly fo

r in

sura

nce

cove

rage

pur

chas

ed th

roug

h th

e M

arke

tpla

ce (h

ealth

care

.gov

) an

d on

ly fo

r co

vera

ge to

beg

in o

n Ja

nuar

y 1,

201

4. E

nrol

lmen

t in

hea

lthca

re.g

ov c

ontin

ues

thro

ugh

Mar

ch 3

1, 2

014,

with

co

vera

ge b

egin

ning

on

the

first

of t

he fo

llow

ing

mon

th (a

fter

a m

inim

um tw

o-w

eek

proc

essi

ng p

erio

d). M

edic

aid

enro

llmen

t ha

s no

dea

dlin

e, a

nd y

ou c

an e

nrol

l at a

ny ti

me.

I ha

ve a

Hea

lthc

are

Savi

ngs

Acc

ount

(H

SA).

Can

I c

onti

nue

this

und

er t

he A

CA

?Ye

s, H

SAs

are

one

of th

e pl

an d

esig

ns (i

n ad

ditio

n to

PPO

s,

HM

Os

and

othe

rs) t

hat a

re a

vaila

ble

in th

e M

arke

tpla

ce a

nd w

ill

be n

oted

in th

e de

tail

com

pari

sons

of e

ach

plan

. In

Coo

k C

ount

y, fo

r ex

ampl

e, 1

3 pl

ans

show

up

as H

SA e

ligib

le.

Do

pers

onal

ass

ets

mat

ter

in t

he a

pplic

atio

n fo

r M

edic

aid?

Und

er th

e A

CA

, per

sona

l ass

ets

do n

ot fa

ctor

into

inco

me

for

adul

ts. H

ere

are

som

e sp

ecifi

cs: A

n as

set (

such

as

an

inhe

rita

nce)

will

cou

nt a

s in

com

e fo

r th

e m

onth

in w

hich

it is

re

ceiv

ed b

ut a

fter

that

will

not

cou

nt a

s in

com

e. H

ome

owne

rshi

p an

d ot

her

asse

ts a

re n

ot fa

ctor

ed in

to e

ligib

ility

for

med

ical

cov

erag

e at

all.

How

ever

, sin

ce th

e A

BE.

illin

ois.

gov

web

site

sim

ulta

neou

sly

scre

ens

appl

ican

ts fo

r se

vera

l sta

te-

base

d pr

ogra

ms

that

do

cons

ider

ass

ets,

app

lican

ts m

ay b

e as

ked

deta

iled

asse

t que

stio

ns in

the

appl

icat

ion

proc

ess.

I’ve

hear

d di

ffer

ent

answ

ers

abou

t w

heth

er im

mig

rant

s ar

e el

igib

le fo

r O

bam

aCar

e. A

re t

hey

or a

ren’

t th

ey?

Imm

igra

nts

who

are

not

law

fully

pre

sent

are

not

elig

ible

eith

er

for

Med

icai

d or

to p

urch

ase

a he

alth

pla

n th

roug

h he

alth

care

.gov

. All

imm

igra

nts

law

fully

pre

sent

are

abl

e to

pu

rcha

se a

nd r

ecei

ve ta

x su

bsid

ies

in th

e M

arke

tpla

ce. M

ore

deta

iled

info

rmat

ion

on A

CA

imm

igra

nt e

ligib

ility

can

be

foun

d at

http

://w

ww

.nilc

.org

/imm

igra

ntsh

cr.h

tml.

Whe

n ga

mbl

ing

beco

mes

a p

robl

emW

hile

it is

true

that

mos

t adu

lts w

ho c

hoos

e to

gam

ble

do s

o re

spon

sibl

y, s

ix to

eig

ht m

illio

n A

mer

ican

s do

not

. For

them

, ga

mbl

ing

impa

cts

thei

r st

abili

ty, t

heir

fam

ilies

, the

ir w

ork

and

even

thei

r ve

ry li

ves.

(Tw

o m

illio

n A

mer

ican

s ar

e co

nsid

ered

pat

holo

gica

l gam

bler

s;

four

to s

ix m

illio

n ar

e co

nsid

ered

pr

oble

m g

ambl

ers.

)

In e

xtre

me

case

s, p

robl

em g

ambl

ing

ca

n re

sult

in fi

nanc

ial r

uin,

lega

l pr

oble

ms,

loss

of c

aree

r an

d fa

mily

and

ev

en s

uici

de.

Just

as

an a

lcoh

olic

can

get

dru

nk o

n an

y ty

pe o

f liq

uor,

any

type

of g

ambl

ing

can

beco

me

a pr

oble

m. T

oday

acc

ess

to

gam

blin

g is

ext

ensi

ve a

nd p

erva

sive

. The

re is

gam

blin

g on

a

vari

ety

of s

port

s an

d on

the

Inte

rnet

twen

ty-f

our

hour

s a

day.

You

don’

t hav

e to

gam

ble

ever

y da

y to

be

a pr

oble

m g

ambl

er,

but h

ere

are

som

e ha

bits

that

indi

cate

you

do

have

a p

robl

em:

✦Yo

u ar

e se

cret

ive

abou

t you

r ga

mbl

ing.

✦Yo

u ga

mbl

e ev

en w

hen

you

don’

t hav

e th

e m

oney

.✦

You

are

desp

erat

e to

rec

oup

your

loss

es.

✦Yo

u ca

n’t c

ontr

ol y

our

gam

blin

g.✦

Fam

ily a

nd fr

iend

s ar

e w

orri

ed a

bout

you

r ga

mbl

ing.

If yo

u fe

el y

ou h

ave

a ga

mbl

ing

prob

lem

, con

tact

the

Nat

iona

l C

ounc

il on

Gam

blin

g H

elpl

ine

for

a co

nfide

ntia

l con

vers

atio

n:

800.

522.

4700

. It c

ould

be

the

star

t of n

ew le

ase

on li

fe.

Mar

ch I

s Pr

oble

m

Gam

blin

g A

war

enes

s M

onth

3-14

Res

ourc

es: A

dvoc

ateh

ealth

.com

• g

ambl

ersa

nony

mou

s.or

g •

Nat

iona

l Cou

ncil

on

Prob

lem

Gam

blin

g –

npga

w.o

rg •

Illin

ois

Cou

ncil

on P

robl

em G

ambl

ing

– w

ww

.icpg

.info

Pray

er:

God

who k

now

s m

e co

mp

lete

ly, hel

p m

e fa

ce m

y fr

ailtie

s an

d p

rob

lem

s. G

uid

e m

e to

solu

tions.

Am

en.

FAQ

s ab

out

heal

thca

re.g

ovI

don’

t kn

ow if

I’m

elig

ible

for

cove

rage

. Whe

re d

o I

star

t?FI

rst d

eter

min

e if

you

are

elig

ible

for

Med

icai

d or

Mar

ketp

lace

. V

isit

Get

Cov

ered

Illin

ois.

gov,

clic

k th

e SE

E O

PTIO

NS

tab

and

answ

er th

e qu

estio

ns to

get

to th

e ri

ght p

rogr

am.

If yo

u’ve

alr

eady

app

lied

thro

ugh

Mar

ketp

lace

(hea

lthca

re.g

ov)

and

been

foun

d el

igib

le fo

r M

edic

aid,

you

r da

ta w

ill b

e se

nt to

D

HS

(Dep

artm

ent o

f Hum

an S

ervi

ces)

for

Med

icai

d el

igib

ility

. Yo

u w

ill g

et s

omet

hing

in th

e m

ail;

how

ever

, it m

ay ta

ke u

p to

70

day

s.

On

the

othe

r ha

nd, i

f you

’ve

alre

ady

appl

ied

thro

ugh

AB

E.ill

inoi

s.go

v (th

e D

HS

web

site

for

Med

icai

d) a

nd b

een

deni

ed, y

our

data

will

be

sent

to M

arke

tpla

ce (h

ealth

care

.gov

), an

d yo

u’ll

be a

ble

to c

ontin

ue y

our

appl

icat

ion

– ev

en if

it is

af

ter

the

Mar

ch 3

1, 2

014,

dea

dlin

e.

Hea

lthc

are.

gov

sent

me

to M

edic

aid,

but

the

y de

nied

me.

How

is

tha

t po

ssib

le?

It’s

all a

bout

the

timin

g of

you

r in

com

e. E

ligib

ility

in

Mar

ketp

lace

(Hea

lthca

re.g

ov) i

s de

term

ined

by

proj

ecte

d 20

14

inco

me,

but

elig

ibili

ty fo

r M

edic

aid

is d

eter

min

ed b

y th

e la

st 3

0 da

ys o

f inc

ome.

So,

for

exam

ple,

if y

ou e

nter

ed in

com

e in

M

arke

tpla

ce b

ased

on

the

prev

ious

yea

r’s in

com

e bu

t hav

e be

en

earn

ing

mor

e in

201

4, y

ou m

ay g

et tw

o di

ffere

nt a

nsw

ers.

If yo

u ar

e co

ncer

ned

that

you

mig

ht b

e de

nied

Med

icai

d be

caus

e yo

ur in

com

e is

nea

r th

e th

resh

old,

you

hav

e a

coup

le

of o

ptio

ns: 1

) cal

l the

HFS

(Hea

lthca

re a

nd F

amily

Ser

vice

s)

hotli

ne (8

00.2

26.0

768)

to g

et a

n un

offic

ial s

tatu

s ch

eck

on y

our

appl

icat

ion,

or

2) b

egin

an

appl

icat

ion

thro

ugh

Hea

lthca

re.g

ov

on y

our

own

befo

re y

ou g

et y

our

Med

icai

d de

nial

in th

e m

ail.

As

with

all

of A

CA

, Nav

igat

ors

are

avai

labl

e to

ass

ist y

ou. T

hese

sp

ecia

lly tr

aine

d co

unse

lors

will

talk

with

you

in p

erso

n or

ove

r th

e ph

one

abou

t you

r op

tions

. The

re is

no

char

ge fo

r th

is h

elp.

G

o to

Get

Cov

ered

Illin

ois.

gov/

get-

help

to g

et s

tart

ed.