13th SISO Annual WHSO Conferencesiso.org.sg/images/magazines/SISO Mag_Issue4_2015_Low_Res.pdf ·...

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MAKING the DIFFERENCE in SAFETY 04 ISSUE 2015 IN THIS ISSUE 02 13th SISO Annual WHSO Conference 05 Professional Ethics – An Imperative to Move Forward 11 Three Paradigm Shifts to Achieve Safety Excellence 13th SISO Annual WHSO Conference R151033465 pg.03

Transcript of 13th SISO Annual WHSO Conferencesiso.org.sg/images/magazines/SISO Mag_Issue4_2015_Low_Res.pdf ·...

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MAKING the DIFFERENCE in SAFETY

04ISSuE2015

IN THIS ISSUE

02 13th SISO Annual WHSO Conference

05 Professional Ethics – An Imperative to Move Forward

11 Three Paradigm Shifts to Achieve Safety Excellence

13th SISO Annual WHSO

Conference

R151033465

pg.03

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SISO Mailing Address:Blk 167 Jalan Bukit Merah #02-13, Connection One, Tower 5, Singapore 150167

Office Tel: 6777 5185 Fax: 6777 6896Email: [email protected]: www.siso.org.sgOpening Hours: 9am – 6pm (Monday – Friday)Lunchtime: 1pm – 2pm

Editorial and Design Direction: Oculus Design Pte Ltd

OFFICE BEARERS 2014 – 2016PresidentSeet Choh San [email protected]

Vice PresidentBernard Soh [email protected]

Hon. SecretaryAndrew H S Tan [email protected]

Hon. Asst. Secretary Seah Liang Bing [email protected]

Hon. TreasurerRoger B C Lim [email protected]

Committee Members:Competency Standards & Practices Eric Law [email protected] Communications & OutreachOng Pak Shoon [email protected]

Government & International AffairsNiranjan Arun Masurekar [email protected]

Membership & Activities S Damodaran [email protected]

Professional Development Tan Yen Ping [email protected]

Executive Manager:Quek Chin Tuan [email protected]

Ex-Officio:Winston YewDeputy Director, Industry Capability Building Department, Workplace Safety and Health Council, Ministry of Manpower

Hon. Legal Advisor:Lee Kwok Weng

Editorial Committee:Ong Pak Shoon [email protected] Chin Tuan [email protected] Sarkar Kent ChaiDennis TayJason Tee

The information set forth in this Issue of SAFETY MATTERS has been obtained or derived from sources believed by the respective author to be reliable. However, the author of each individual article does not make any representation or warranty, expressed or implied, as to the information’s accuracy or completeness. The views and comments expressed here are those of the individual author and do not necessarily reflect those of the Institution.

contents04ISSuE2015

top news

Commissioner Ho Siong Hin’sForeword MessagePublished in 13th SISOAnnual WSHO Conference Programme

advertisers04 Uvex-Safety06 Honeywell Safety Products10 Leeden Safety12 QSS Safety Products (S) Pte Ltd 14 ST Healthcare19 Dräger Safety Asia Pte Ltd 21 CEJN Safety 22 Nitti Asia Pte Ltd23 3M Technologies (S) Pte Ltd25 Bollé Safety Asia 26 PDS International 27 PDS International29 Kimberly-Clark Singapore Pte Ltd30 Messe Düsseldorf Asia Pte Ltd31 SIM University

top news03 13th SISO Annual WHSO

Conference – A Resounding Success

feature articles05

11

20

Professional Ethics – An Imperative to Move Forward

Three Paradigm Shifts to Achieve Safety Excellence

WICA Clinic

courses16 Schedule of SISO Courses24 Snapshots @ SISO Courses

membership32 Welcome New Members

Safety and health at work makes business sense. But more importantly, it is our responsibility to ensure that our workers go home safe and sound at the end of the day. We hold the key to achieve Vision Zero – where every accident is preventable. And this can only be achieved if everyone, from employers, employees, unions to government are committed.

As WSH professionals, we play a crucial role to achieve Vision Zero. Raising workplace safety and health (WSH) standards is a key component to do so. It is important that we continue to upgrade the competency and the quality of WSH Professionals to ensure that we stay relevant to improve the WSH standards of our organisations.

Singapore Institution of Safety Officers (SISO) is a significant partner in raising the quality of WSH Professionals. Over the years, it has helped to develop high standards of professional ethics and practice among members and provide career development opportunities to raise the competency level of its members, such as master classes. SISO also promotes upgrading of WSH capabilities through conferences, seminars, networking events and newsletters. In addition, it identifies opportunities to further contribute to the WSH landscape in Singapore. For instance, SISO members have volunteered their services at the 28th Southeast Asian Games recently to ensure the safety and health of employees, athletes and the public.

The 13th SISO Annual WSHO Conference on 5 November 2015 is an excellent platform for WSH Professionals to learn about the latest developments in WSH issues and to upgrade their knowledge. This year, the theme of the Conference is “Moving Forward, Powering Up”. It will see the launch of SISO’s WSH Career Progression Framework and the Code of Conduct for SISO members to conduct themselves with professionalism and integrity. At the same time, the Conference will launch Ministry of Manpower’s new Competent Person’s Card and witness the signing of the MOU between SISO and Employment and Employability Institute (e2i) for the launch of a course entitled “WSH Leadership Programme”. This programme will move WSH Professionals at Level Four of the WSH Career Progression Pathway to the highest level - Level Five. These initiatives are important milestones for the WSH community. We are confident that they will help to improve WSH standards and further career opportunities for WSH Professionals to help them better prepare for the future.

Please accept our heartfelt congratulations on the organisation of the 13th SISO Annual WSHO Conference. We look forward to continue our collaboration with SISO to ensure safer and healthier workplaces. Together, we can prevent all injuries and be healthy at work!

Er. Ho Siong HinCommissioner for Workplace Safety and HealthMinistry of Manpower

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The 13th SISO Annual WSHO Conference was held on 5th November 2015 at the Marina Bay Sands Convention Centre. With a theme of “Moving Forward. Powering Up.”, it attracted more than 900 delegates who comprised predominantly WSH professionals as well as others whose job responsibilities were related to workplace safety and health.

This year’s Conference had strong support from the Ministry of Manpower, the Workplace Safety and Health Council, the Workplace Safety and Health Institute, the Workforce Development Agency, the National Trades Union Council, and the Employment and Employability Institute (e2i).

Er. Ho Siong Hin, Commissioner for Workplace Safety and Health, in his Foreword message published in the Conference Programme, congratulated SISO on the organisation of the Conference, and he added that he looked forward “to continue the collaboration with SISO to ensure safer and healthier workplaces”.

Commissioner Ho also emphasised in his message, “Safety and health at work makes business sense. But more importantly, it is our responsibility to ensure that our workers go home safe

13th SISO Annual WHSO Conference A Resounding Success

and sound at the end of the day. We hold the key to achieve Vision Zero – where every accident is preventable. And this can only be achieved if everyone, from employers, employees, unions to government are committed.

As WSH professionals, we play a crucial role to achieve Vision Zero. Raising workplace safety and health (WSH) standards is a key component to do so. It is important that we continue to upgrade the competency and the quality of WSH Professionals to ensure that we stay relevant to improve the WSH standards of our organisations.”

(continued on page 08)

Regarding the Conference, Commissioner said, “The 13th SISO Annual WSHO Conference on 5 November 2015 is an excellent platform for WSH Professionals to learn about the latest developments in WSH issues and to upgrade their knowledge. This year, the theme of the Conference is “Moving Forward, Powering Up”. It will see the launch of SISO’s WSH Career Progression Pathway and the Code of Conduct for SISO members to conduct themselves with professionalism and integrity. At the same time, the Conference will launch Ministry of Manpower’s new Competent Person’s Card and witness the launch

Lookout !

Inaugural SISO Workplace Fire Safety Conference4th May 2016 . Furama Riverfront Hotel

Details to follow soon. Please mark your calendar!

SAFETY MATTERS / Issue 04/2015

03

TOP NEWS

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2016

uvex i-gonomics_8Dec2015_3.indd 1 12/10/2015 10:16:29 AM

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Before I attempt to answer what “ethics” is, let me just clarify what ethics is not.

Ethics is not law, not feelings, not religion, not cultural norms and not science.

Religion, a good legal system, a good culture, etcetera all incorporate many ethical standards, but they are all capable of deviating from what is ethical. A good example is slavery, which was recognised by law in the USA in the 1800s. Evaluation from an ethical perspective will also remind us not to do something simply because it is possible to do it scientifically.

Professional Ethics – An Imperative to Move Forward

Again, before I share my view of what ethics is, let us consider if there is a difference between “ethics” and “morals”?

If you embark on researching this question now, you will find analyses along these lines by experts in this field: Morals define personal character while ethics point to standards or codes of behaviour expected by the group to which the individual belongs. This could be national ethics, social ethics, company ethics, professional ethics or even family ethics. So while a person’s moral code is usually unchanging, the ethics he or she practises can be other-dependent.

Please forgive my audacity to question this distinction which in my opinion just muddies the waters.

I think we should beware that this relatively modern distinction can lead us down a slippery slope. Equating morality with the individual and ethics with groups within society or even society as a whole could lead to the flourishing of unacceptable conduct in communities. For example, at some point in history, communities in

many parts of the world supported and justified slavery. By this definition, they should be described as ethical. Using this distinction, the mass killing of Jews during World War II and more recently even terrorism can be justified. If I described those group practices as ethical — would it resonate with you?

I prefer to keep it simple — ethics and morals both refer to standards of behaviour. No matter how difficult it may be to determine what is ethical or moral, the channels for this philosophical debate must remain open for all eternity. That is why we are human beings, superior to animals. The need for food, shelter, mates and the experience of fear are all traits we have in common with animals. We are superior only by reason of one additional trait — the power of discrimination.

Yes, there are different minimum standards of behaviour expected of different professions as reflected usually in the Code of Conduct or Code of Practice or Code of

By Sheela Awat AT Law Practice [email protected]

“Equating morality with the individual and ethics with groups within society or even society as a whole could lead to the flourishing of unacceptable conduct in communities.”

(continued on page 07)

SAFETY MATTERS / Issue 04/2015

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2016

uvex i-gonomics_8Dec2015_3.indd 1 12/10/2015 10:16:29 AM

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KR700_Safety Ad_P.indd 1 23/9/15 1:57 PM

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(continued from page 05)

Professional Ethics– An Imperative to Move Forward

“...as a professional, one is expected to and will be taken to task if one fails to execute his duty at least in accordance with the minimum standards imposed by his professional body.”

Ethics (whatever the relevant profession wishes to call it) issued by the relevant profession’s self-regulating body. These codes are the minimum ethical standards expected of professionals in that group — and rightly so. There must be a level below which the behaviour is deemed unacceptable by that professional group.

One can have personal ethics that are of a lower standard than that of one’s Professional Code of Ethics or one can have much higher standards. The point is that as a professional, one is expected to and will be taken to task if one fails to execute his duty at least in accordance with the minimum standards imposed by his professional body.

There are many differing views on how businesses can facilitate ethical and socially responsible behaviours, ranging from strict legislation on one end to complete freedom on the other.

About five years ago, the International Organization for Standardization (ISO) released ISO 26000 or simply ISO SR containing guidelines on socially responsible behaviour. ISO 26000 appears to be advocating a middle way that promotes respect and responsibility without stifling creativity and development. I agree, as I believe both extremes are not ideal for progress. ISO SR contains seven key principles for socially responsible behaviour, one of which includes “ethical behaviour”.

But the problem is this — what exactly amounts to ethical behaviour? The reason we cannot come up with one viable framework across all organisations is because firstly we approach the question of what is ethical from different angles. Secondly, even if we can agree to some ethical standards, different people will apply those standards differently in exactly the same situation. But as a starting point, ethicists emphasise that we at least need to develop some rational standards of ethics — not personal standards, not legal standards and not group standards.

When you are faced with an ethical dilemma (i.e. faced with making a decision

or faced with a situation that is or could be damaging to someone or to some group), consider your options by applying these ethical standards.

Although these different standards may not all answer the question “What is ethical?” in the same way, each of these standards provides us with guidelines (rather than not knowing where to start) to determine what is ethical. Surprisingly, often the different standards lead to similar answers!

Evaluate your options by asking the following questions:

• Which option treats people equally or at least fairly? (The Fair Standard)

• Which option will produce the best results and cause the least harm? (The Utilitarian Standard)

• Which option best respects the rights of all who have a stake? (The Rights Standard)

• Which option best serves the entire community, not just some members? (The Common Good Standard)

• Which option leads me to act as the person I want to be? (The Virtue Standard)

So to cut this long story short, am I able to propose a simple solution to address ethical dilemmas for Workplace Safety and Health Officers?

If I were discussing ethics with a group of scientists and we were considering issues like euthanasia, cloning, biological weapons, etc., I would have some difficulty coming up with a description of what would be right or wrong. However, with workplace safety and health officers, I do

not think the dilemma is problematic. One is entrusted with the health and safety of colleagues — if the decision one is taking results in risking life and/or limbs of others, it cannot be ethical or moral.

Regardless of which noble school of thought you subscribe to, right conduct must be an integral part of that belief system.

Winston Churchill once said, “Courage is the first of all human qualities because it is the quality which guarantees all others.”

Dare I add that courage here does not refer to daring to try for example bungee jumping or racing fast cars or participating in Fear Factor.

I am certain he meant courage to do the right thing is the first of all human qualities. Aristotle, a Greek philosopher, aptly summed it up when he said, “We do not act rightly because we have virtue or excellence but rather we have those because we have acted rightly.”

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(continued from page 03)

13th SISO Annual WSHO Conference – A Resounding Success

of a course entitled “WSH Leadership Programme”. This programme will move WSH Professionals at Level Four of the WSH Career Progression Pathway to the highest level – Level Five. These initiatives are important milestones for the WSH community. We are confident that they will help to improve WSH standards and further career opportunities for WSH Professionals to help them better prepare for the future.”

In his welcome address at the Conference, Mr Seet Choh San, President of SISO, said, “As we mark SG50/SISO40, this year’s Conference theme “Moving Forward. Powering Up.” and the programme is particularly special. Several new initiatives will be launched to position Workplace Safety and Health professionals for the challenges ahead as globalisation and technology changes the landscape.” Guest-of-Honour Mr Chan Chun Sing, Secretary General, National Trades Union Council (NTUC), graced the event. Mr Chan spent nearly an hour in a dialogue session with the Conference delegates. The dialogue with our Guest-of-Honour was a hit with the audience who were enthralled when Mr Chan shared his personal experiences and related these experiences to Workplace Safety and Health.

Another highlight of the Conference was the launch of the Ministry of Manpower’s Competent Person’s Card. With effect from 5 November 2015, the Ministry of Manpower will issue a new registration card for Competent Persons (CP) to replace the existing paper certificate. The new CP card was developed to raise the professionalism of MOM registered

Competent Persons and to enhance card security. The new CP card would be issued in phases for the different types of Competent Person. Er. Ismadi Mohd, Deputy Commissioner for Workplace Safety and Health, presented the new cards to SISO Executive Committee members as a symbolic gesture of the card launch.

Besides the launch of the Competent Person’s Card, the Conference was also the platform for SISO to share much-awaited details of its WSH Career Progression Pathway. The Pathway will enable SISO’s Professional and Associate members to plan and chart their careers in this competitive global economy. This Pathway will also serve as a benchmark for employers and Human Resource professionals when acquiring WSH talents. Eventually, employers and HR professionals can use the Pathway as a useful reference for talent acquisition.

The Conference was also the platform for the unveiling of the WSH Leadership Programme, which was developed by SISO, NTUC and e2i. The WSH Leadership

“These initiatives are important milestones for the WSH community. We are confident that they will help to improve WSH standards and further career opportunities for WSH Professionals to help them better prepare for the future.”Er. Ho Siong HinCommissioner for Workplace Safety and HealthMinistry of Manpower

(continued on page 09)

Mr Seet Choh San, SISO Speaker for “WSH Career Progression – Powering for the Big Jobs”

Guest-of-Honour, Mr Chan Chun Sing, engaging the audience during the dialogue session

Mr Abdul Rahman bin Md Yatim, Ministry of Manpower, Speaker for “Design for Safety”

Mr Vivek Kumar, NTUC, co -Speaker for “Marketing to get Hearts & Minds for Workplace Safety & Health”

Mr Chan Chun Sing, Secretary-General, NTUC, chatting with Conference delegates during networking break

SAFETY MATTERS / Singapore Institution of Safety Officers

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(continued from page 08)

13th SISO Annual WSHO Conference – A Resounding Success

Programme is the first of its kind that equips WSH officers currently at Level 4 of SISO’s WSH Career Progression Pathway with the leadership and soft skills necessary to progress to the highest tier – Level 5. The unveiling was symbolised by the signing of a partnership agreement among SISO, NTUC and e2i.

The new Professional Code of Conduct for SISO members was also introduced at this conference. As SISO members move forward to meet future challenges, the Code of Conduct will serve as a foundation for them to proudly conduct themselves with exemplary professionalism and integrity.

This year’s event covered a wide range of topics which were presented by a distinguished panel of seven speakers. The presentations covered topics including Globally Harmonized Systems, Ethics, Marketing of WSH, and Design for Safety. The feedback from a vast majority of the conference delegates was that they invariably found the content of the various presentations to be insightful, relevant, useful, and informative.

Once again, the Conference was accompanied by a total of 25 exhibitors who proudly showcased their organisations profiles, products and services.

At the end of the Conference, a survey form was distributed to the Conference delegates and 90 percent of survey respondents indicated that they were planning to attend the next edition of the Conference. This strongly reflected the success of the 2015 Conference and confirmed the fact that this Conference has become a “must-attend”, iconic conference event for the WSH community.

Mr Ong Wee Liang, SISO Speaker for “Introducing SISO’s Code of Conduct”

Mr Amjad Shahabuddin, Shell Eastern Petroleum Pte Ltd Singapore, co-Speaker for “Marketing to get Hearts & Minds for Workplace Safety & Health”

Mr Tan Kia Tang, Ministry of Manpower Speaker for “Development of GHS – An Integral Part of Chemical Management”

“The (WSH Career Progression) Pathway will enable SISO’s Professional and Associate members to plan and chart their careers in this competitive global economy.”

Presentation of Competent Person’s Cards (Left to Right): Mr Roger Lim, Mr Tan Yen Ping, Mr Eric Law, Mr Seet Choh San, Er. Ismadi Mohd, Mr Bernard Soh, Mr Andrew H.S. Tan, Mr Seah Liang Bing

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Three Paradigm Shifts to Achieve Safety Excellence

(continued on page 13 )

Safety excellence does not simply mean having zero accidents. Zero accidents can be achieved through excellent performance or through under-reporting of accidents or even through mere luck.

In a company that has achieved safety excellence, its people always do the right thing — even when nobody is watching. Whether the work is urgent or not urgent, whether it’s two in the morning or two in the afternoon, they work with safety in mind. Safety has been internalized, which reduces safety risks to consistently low levels. This in turn translates into fewer/no accidents. Also, management understands what it takes to duplicate these behaviours year after year. The management team demonstrates certain leadership behaviours themselves that consequently shaped the culture and aligned the safety system.

Before embarking on the safety excellence journey, the management team needs to understand their safety paradigms. Paradigms are mindsets that we use to see the world around us. A simple way to understand paradigm is to see them as maps. Maps help you to navigate from one location to another. When you use the wrong map, you never reach your destination, no matter how hard you try. Relate this to safety. Assume your goal is safety excellence. However, the strategies used were based on the map (paradigm) of “Imposing penalties and inducing fear

is the most effective.” Can you imagine the frustration and ineffectiveness of trying to reach your desired destination?

To achieve safety excellence, three paradigm shifts are required:

Paradigm shift 1: From “focusing on injury” to “focusing on risk exposure”Injuries occur, because people are exposed to risk. For example, when a drilling machine is unguarded, the machinist operating it is exposed to the risk of a rotating drill bit, which could cause hand injuries. As you know, reducing risk exposure reduces the likelihood and severity of any injury. Even though companies most likely already conduct risk assessment exercises, it does not necessarily mean that a paradigm shift towards reducing risk exposure has happened.

A paradigm shift is a mindset change that would exhibit itself as a wide range of safety activities being carried out. Whether in safety committee meetings, inspections or employee feedback sessions, people would speak the language of “How can we further reduce risk?”, and not, “Has this previously caused an injury?” The two paradigms seem similar, but their impacts vary widely. One results in a proactive and relentless drive to reduce risk exposure, whereas the other results in passive reactions to accidents.

One HR manager asked the question of how she can reduce risk in the office.

Noticing her staff regularly lift 20 litre-water bottles onto the water cooler, she changed to another type of water cooler where the bottle is located at the bottom. This removes manual lifting and reduces the exposure to risk, even though no injuries had occurred.

When the HR manager’s paradigm changes, how she “sees” her workplace also changes. Not in terms of visual sight, but in terms of perception and interpretation. When this happens, she naturally adopts behaviours that boost workplace safety. Risks are inherent in every workplace. In an environment in which safety is excellent, people at all levels constantly look out for risks. They look at issues from the perspective of “how can I further reduce risks” and put in efforts to reduce exposure.

Paradigm shift 2: From “focusing on results” to “focusing on behaviours”More and more companies are shifting away from relying solely on accident rates as indicators of their performance to focusing more on a holistic measurement set. Measuring accident rates is important, because of legal requirements and benchmarking. However, these rates cannot be THE indicator. An over-emphasis on accident rates creates several problems:

• Accidents are subject to luck (statistical randomness)

Risk exposure precedes accidents –

By Soon Boon Chew Principal [email protected]

SAFETY MATTERS / Issue 04/2015

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(continued from page 11)

Three Paradigm Shifts to Achieve Safety Excellence

(continued on page 15)

high risks translate into a higher likelihood of accidents. However, because of statistical randomness, accidents do not occur over a constant interval. It is like rolling two dice 10 times to try to get a 12. Two sixes are needed to get a 12. Statistically, every 10 times you roll the pair of dice, the chances of getting a 12 are identical. However, if you roll the dice 10 times now, you would see fluctuations – you may not get any 12s or you may end up with two 12s.

Because of statistical randomness, a company that puts the same efforts into safety year after year may experience some years which are accident free and some which have a higher number of accidents. If safety performance is based solely on accident rates, in a good year, management may announce that that their safety performance has improved, and thus, organize a celebration. In the following year, when numerous serious accidents occur, management may then announce that safety performance has deteriorated and ask for a greater commitment to safety, even though the efforts across the two years are constant! By over-emphasizing accident rates, you may see good safety programmes scrapped, because accident rates shot up after the programs were introduced. These programs could have been seen as ineffective, and been replaced with “newer” programs. The results are resource waste and a sense of frustration.

• Accident rate is subject to under-reporting

Mercer ORC, a prominent consulting firm, formed a task team of more than 50 clients to assess the effectiveness of safety measurement in today’s practice. The firm concluded that incident rates are not an accurate measure of safety and health. The more pressure we put on these figures, the less accurate they become. This is especially so when stakes are high, such as when accident rates are tied to:

– A significantly large incentive. For example, employees and/or contractors are eligible for attractive incentives for working one year or X number of man-hours without an accident;

– A performance appraisal. For example, the chances of a

promotion or the size of a bonus substantially depend on lowering accident rates;

– Major business contracts. For example, exemplary accident records are required to secure major contracts.

In the above circumstances, when accidents occurred and there is intense pressure to keep a clean record, the worker may simply choose not to report an accident. Alternatively, the supervisor or manager may use creative tactics to avoid reporting, such as asking the injured employee to return to the workplace despite his condition. The purpose is not to resume work, but for the worker to be “present” so that the incident is considered a light duty case, instead of a reportable accident. Zero accidents, therefore, may not reflect on the ground realities.

To manage accidents rates, you have to manage the behaviours of people, because behaviour precedes results. Behaviours can be grouped into two categories: “sharp” and “blunt” end. Conceptualized by James Reason, the “blunt” end are activities typically carried out by management, such as providing resources, deciding on strategies and providing feedback. These activities affect how front line supervisors and workers, or the “sharp” end carry out work.Employees at both the “sharp” and “blunt” end need to be held accountable for their behaviours.

Being accountable and being responsible are different. If you are responsible, you do the task. If you are accountable, you answer for it. All too often, employees are given responsibility for safety, but not the accountability should they fail or excel at the task. Consider the examples below:

• Safety committee members repeatedly miss committee meeting for no reason;

• A production supervisor asks his staff to “do whatever it takes to complete work on time, just don’t get hurt.”

• A production manager routinely ignores action items arising from incident investigations which require follow-up.

The above cases have not resulted in any accidents. But, when such behaviours are tolerated, or even accepted, they foster a climate of indifference, passivity or risk-taking.

Managing behaviour requires behavioural expectations to be first defined for frontline, supervisory and management staff. In other words, what behaviours should these roles exhibit when safety excellence is achieved? Start looking at behaviours from the lenses of “Are behaviours meeting expectations?” and not “Would these behaviours result in accidents?”

These behavioural expectations should quickly work their way into an accountability plan, which tied the safety performances to salary increases, bonuses, and promotions. Not unlike other business processes. The plan should also include immediate consequences for the observed behaviors – above-expectation behaviours should be praised, while below-expectation behaviours should be coached.

Punishments for unacceptable behaviour should be restricted only to critical safety items. Overreliance on punishment suppresses involvement and problem solving. It also damages relationships. People dislike those who routinely punish them, and tend to become defensive.

Paradigm shift 3: From “policing employees” to “engaging them”Policing employees only gets you so far in the safety excellence journey. When policed, people will only adhere to safety rules when told, or put in efforts to avoid getting caught in non-compliance. On the expressway, do red-light cameras make drivers obey the speed limit at all times, or only when approaching the camera?

For employees to do the right thing when nobody is looking, they need to be engaged. This means that they must be emotionally committed to safety and their organization. Engaged employees don’t work just for a

Positiveconseq

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Negativeconseq

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Behaviours Accident

Expectations

Above: Accountability plan for safety

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Three Paradigm Shifts to Achieve Safety Excellence

paycheck. They work for the organization’s safety goals. They are creative problem solvers and motivated stakeholders.

All too often, we have assumed that frontline employees are the impediment to achieving safety excellence. You may have heard managers or supervisors exclaim:

• “If they just followed the rules, none of this would have happened.”

• “Why don’t they listen, I have told them so many times?”

• “Their mindset is to do the minimum possible!”

This paradigm has underestimated the impact of the workplace culture and system on safety performance. Employees do not work in a vacuum. How safely they carry out work depends on the robustness of the system (the level of the training received, the availability of tools, and the feasibility of the procedures) and the strength of the culture (what do their leaders do and say about safety; what is commonly accepted in the workplace). Put any “unsafe” frontline employee in another company/project which has the right system and culture, and a few months down the road, you may be surprised to see how safe he/she has become.

To excel, employees must be seen as the solution. They know the nuts and bolts of the operation better than their manager ever could. When employees are engaged as part of the solution, not only are end results more feasible, the buy-in will be more extensive since solutions have their fingerprints on them. People will own what they help create.

Below are two things to take note of regarding shifting the “engaging employees” paradigm:

1. Be a credible messengerTo build engagement, the initiative or program is only the secondary part of the process. The primary part is the manager himself/herself. Frontline employees must believe that the manager can be trusted, and that he/she is personally committed to safety. If they don’t believe in the messenger, they won’t believe the message. It is crucial that the manager has enough credibility to get buy-in from frontline employees. The larger the required effort, the greater the credibility required from the manager.

In one study done by Professor James Kouzes and Barry Posner, it was found that

when people perceive their immediate manager to have greater credibility, they are significantly more likely to:

• Feel a strong sense of team spirit;• Feel attached and committed to the

organization;• Be proud to tell others they are part of

the organization.

Managers must never take their credibility for granted, regardless of the length of their tenure or their position. Engagement and commitment depend on it. 2. Focus on the “why” before the “how” and the “what”Articulate the why behind your efforts and initiatives – Don’t tell employees that you are building a wall (the “what”), tell them about the orphanage that you have in mind (the “why”). People commit to causes, not to plans. How else would you explain why people spend their time and money to voluntarily build schools in Cambodia? People want to know that what they are doing on a daily basis has some meaning behind it. That meaning can be delivered via a compelling vision, or simply by the purpose of a new program. For every important program that you have, are you able to clarify the “whys” behind it and articulate this to the employees?

Understand the “why” behind undesirable behaviour — When you observe any undesirable behaviour, don’t just tell employees what not to do. Understand the reason(s) behind these behaviours. No one wants to get hurt performing a task. With that said, there are factors that may induce them to do things in a certain way. The best way to understand these factors is to ask employees and listen intently.

Last year, when I was giving training at a construction site, the project director commented about his workers, “The workers I have had really poor mindsets on safety. They have been cutting off sections of the rebar to be used as chisels. I have told them to use proper tools several times, but my advice has fallen on deaf ears.” When I asked some workers about this, they said, “We have been asking for the chisels for a few months, but have not gotten them. If we don’t think outside of the box, we would be criticized for delaying work.” You can imagine the level of mistrust between management and the workers, and the frustration on both sides.

The inducing factors for undesirable behaviours typically fall under three categories:

• System-related - “If I do work this way, I would not be able to meet the production schedule.” “I cannot do the job this way because I do not have the right tool.”, “I do not know about this.”

• Culture-related – “We have always done it this way.”, “I do not think about this.”, “My colleagues and supervisors will mock at me if I do it this way.”

• Perception –related –“I don’t see an issue.”, “From my experience, such an accident will not happen.”, “I don’t foresee any problem because I am wearing my PPE.”

Listening to these reasons provides you a window into employees’ safety world. This offers insights on inducing factors that exist, and the actions that should be taken to permanently change behaviours. Furthermore, when employees feel understood, their trust and engagement level increases.

There are numerous ways to achieve safety excellence, just like there are different routes to get to a destination. While you can change routes, you can’t change the map, without ending up in the wrong place. Similarly while the types of implemented safety programs can vary, the paradigms (the map) that form the basis of the program cannot change. The three paradigms required to achieve safety excellence focus on reducing risk exposure, focusing on employee behaviours across all levels and building engagement.

References: • Blanchard Kenneth & Johnson

Spencer, The One Minute Manager, William Morrow, 2003

• Covey Stephen, 7 Habits of Highly Effective People, DC Books, 2005

• Hansen Larry, Mind-shifting into safety excellence, EHS Today, January 2009

• Kouzes James & Posner Barry, The Leadership Challenge 5th Edition, Jossey-Bass, 2012

• Reason ames Human Error 1st Edition, Cambridge University Press, 1990

• The Committee on Education And Labor U.S. House Of Representatives Hidden tragedy: Underreporting of Workplace Injuries and Illnesses, 2008.

Website: http://www.bls.gov/iif/laborcommreport061908.pdf

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Certificate in Workplace Safety and HealthParticipants of this course will gain the necessary WSH knowledge and skills to assist in implementing WSH risk control measures and management systems at the workplace.

Intake 10Start Date Tuesday, 12 January 2016Time Tuesdays & Thursdays (6.30pm - 10.30pm)

and Occasionally Saturdays (9.00am to 6.00pm)Duration 3 months Venue Singapore Institution of Safety OfficersFee S$ 322.10* (with WDA grant)

S$ 3220.70* (without grant)*Fee includes GST

Advanced Certificate in Workplace Safety and HealthParticipants of this course will gain the necessary knowledge and skills for fulfilling the role of a coordinator and supervisor in accordance with the WDA- WSH level B competency-based training programme.

Intake 26Start Date Tuesday, 12 January 2016Time Tuesdays & Thursdays (6.30pm - 10.30pm)

and Occasionally Saturdays (9.00am to 6.00pm)Duration 6 months Venue Singapore Institution of Safety OfficersFee S$ 391.00* (with WDA grant)

S$ 3909.80* (without grant) *Fee includes GST

Specialist Diploma in Workplace Safety and HealthThis WDA competency-based diploma programme aims to train course participants who have relevant experience or qualifications with in-depth knowledge in WSH. Upon completion of this programme, you may seek employment in a WSH career, e.g. as a WSH professional or specialist.

Intake 33Start Date Monday, 25 January 2016

Time Mondays and Wednesdays (6.30pm - 10.30pm)and Occasionally Saturdays (10.00am to 3.00pm)

Duration 10 Months

Venue Singapore Institution of Safety OfficersFee S$ 2,207.20* (with WDA grant)

S$ 7,357.30* (without grant)*Fee includes GST

Physics Bridging CourseThis WDA competency-based physics bridging course aims to strengthen the physics foundation of individuals. Upon completion of this programme, it will increase individual accessibility to undertake modular or full qualification programmes in the Specialist Diploma in Workplace Safety and Health (SDWSH) under Workplace Safety and Health Professionals (WSHP) Workforce Skills Qualifications (WSQ) or Specialist Diploma in Occupational Hygiene (SDOH) under the Occupational Hygiene Professionals (OHP) WSQ framework.

Intake 7 Start Date Thursday, 14 January 2016Time Tuesdays & Thursdays (6.30pm - 10.30pm)

Duration 1 month

Venue Singapore Institution of Safety OfficersFee S$ 276.10* (with WDA grant)

S$ 920.20* (without grant)*Fee includes GST

Maths Bridging CourseThis WDA competency-based maths bridging course aims strengthen the mathematics foundation of individuals. Upon completion of this programme, it will increase individual accessibility to undertake modular or full qualification programmes in the Specialist Diploma in Workplace Safety and Health (SDWSH) under Workplace Safety and Health Professionals (WSHP) Workforce Skills Qualifications (WSQ) or Specialist Diploma in Occupational Hygiene (SDOH) under the Occupational Hygiene Professionals (OHP) WSQ framework.

Intake 1Start Date Tuesday, 23 February 2016Time Tuesdays & Thursdays (6.30pm – 10.30pm)Duration 1 monthVenue Singapore Institution of Safety Officers

Fee S$ 276.10* (with WDA grant)S$ 920.20* (without grant)*Fee includes GST

Develop a Risk Management Implementation Plan – BizSafe level 2 To provide learners with the skills and knowledge required to perform as a Risk Management Champion for their organization. Learners will learn to develop and manage the risk management process and to reduce risks at source through implementation of control measures.

Date 1. Tuesday, 26 January 2016 to Wednesday, 27 January 20162. Monday, 29 February 2016 to Tuesday, 1 March 20163. Wednesday, 30 March 2016 to Thursday, 31 March 2016

Time 9am to 5pm (Registration starts at 8.45am)

Duration 2 daysVenue Singapore Institution of Safety OfficersFee Full course fees for SISO Member: S$450.00*

**Nett price after SDF Funding: S$210.00**Nett price after WTS Funding: S$ 9.00

Full course fees for non-SISO Member: S$490.00*

**Nett price after SDF Funding: S$250.00**Nett price after WTS Funding: S$ 49.00

* Fees include GST, refreshments and training materials and is pre-SDF / WTS funding**SDF/ WTS Funding (For Corporate Registrations):

Participants must attend at least 75% of the course and complete the assessment Corporate customers need to log in SkillsConnect website before registration for those who are applying for the funding for participant(s)

WTS funding only applies to company-sponsored trainee who is 35 years old and above with a monthly income of $1,900 and below

Supervise WSH in Construction IndustryThis program provides learners with the skills, knowledge and attitudes required of Building Construction Supervisor to oversee or supervise any work or process carried out in a worksite safety and without any risk to health.

Date 1. Monday, 18 January, 2016 to Thursday, 21 January, 20162. Monday, 22 February, 2016 to Thursday, 25 February, 2016

Time 9am to 5pm (Registration starts at 8.45am)Duration 4 daysVenue Singapore Institution of Safety OfficersFees S$391.70* (Full course fees)

S$39.20* (Nett course fees after WDA funding)*Fee includes GST, refreshments and training materials

Schedule of SISO Courses(January 2016 to March 2016)All courses are conducted at Singapore Institution of Safety Officers, 167, Jalan Bukit Merah, #02-13 Connection One, Tower 5, Singapore 150167, unless otherwise indicated. Please contact: [email protected] for more information.

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WSQ – Plan, Prepare and Deliver Presentation The fear of speaking in front of an audience in the meeting room is often cited as one of the worst phobias for all. This highly interactive training programme focuses on building professional skills and knowledge required to plan, prepare and deliver presentations in front of the top management. Learners will learn different techniques to build up their confident level which includes preparation, design of presentation structure, delivery, building of professional image, use of visual aids and handling questions and answers. Learners will also learn strategies to engage audience during the presentation which allows them to motivate teams and win support from their management. All learners will be awarded with Statement of Attainment (SOA) upon meeting 75% of the required course attendance and assessed to be competent.

Date Tuesday, 23 February 2016 to Wednesday, 24 February 2016Time 9am to 5pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety OfficersCPD points 14 SDUs Fees $492.20* (Full course fees)

$147.70* (Nett course fees after WDA funding for S’porean & PR)*Fee includes GST, refreshments and training materials

Develop a Business Case for WSHThe course will assist WSH professionals to develop a business case for WSH and find ways to convince top management to set priorities and budgets to fund WSH programmes and requirements, which can impact the organisation’s bottom-line and growth.

Date Tuesday, 1 March, 2016 to Wednesday, 2 March, 2016Time 9am to 6pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety OfficersCPD points 14 SDUs Fees S$492.20* (Full course fees)

S$147.70* ( Nett course fees after WDA funding)* Fee includes GST, refreshments and training materials

Implement Incident Management ProcessTo provide learners with the skills and knowledge required by the person in charge of a facility to implement the incident management process during an emergency incident in a process facility. This unit covers the approach, structure, tools, processes, communication methods that can be utilised during an emergency incident.

Date 1. Friday, 15 January, 20162. Tuesday, 23 February, 20163. Thursday, 17 March, 2016

Time 9am to 6pm (Registration starts at 8.45am)Duration 1 dayVenue Singapore Institution of Safety OfficersCPD points 8 SDUs (For WSHO)

10 CPUs (For FSFees S$417.30* (SISO Member)

S$470.80* (Others)*Fee includes GST, refreshments and training materials

Develop a Workplace Safety and Health Management System (WSHMS) Implementation Plan (BizSAFE Level 4) To provide learners with the skills and knowledge to be a WSHMS Program Lead for the organisation in preparing a WSHMS implementation plan to meet the requirements of SS 506 and risk management code of practice and for recognition of bizSAFE Level 4 by Workplace Safety and Health Council. It entails reviewing the current WSH policy, risk management plan, and WSH programmes. It also includes establishing frameworks for WSH management programmes and emergency preparedness and response plan in accordance with organisational safety and health needs and WSH legal and other requirements.

Date 1. Tuesday, 26 January, 2016 to Friday, 29 January, 2016Time 9am to 5pm (Registration starts at 8.45am)Duration 4 daysVenue Singapore Institution of Safety OfficersCPD points 28 SDUs Fees S642.00* (SISO Member)

S$706.20* (Others)*Fee includes GST, refreshments and training materials

Workplace Safety & Health (Safety) Committee Training CourseTo provide learners with the skills and knowledge required to perform and discharge their responsibilities as safety committee members, as required by the Workplace Safety and Health Act. Upon completion of this course, learners will contribute effectively to the improvement of safety and health at the workplace.

Date 1. Wednesday, 20 January, 2016 to Friday, 22 January, 20162. Wednesday, 24 February, 2016 to Friday, 26 February, 20163. Wednesday, 16 March, 2016 to Friday, 18 March, 2016

Time 9am to 5pm (Registration starts at 8.45am)Duration 3 daysVenue Singapore Institution of Safety OfficersFee S$449.40*

*Fee includes GST, refreshments, training materials and is pre-SDF funding

Risk Assessment for a Safe Workplace (Code of Practice on WSH Risk Management)To provide learners with the skills and knowledge required to implement effective risk assessment (RA) in their workplaces. Learners will learn to adopt a systematic methodology in developing appropriate control initiatives with reference to the Code of Practice on Workplace Safety and Health Risk Management. Upon completion of this course, learners will understand the legal requirements, be able to identify hazards, evaluate risks and implement appropriate risk control measures.

Date 1. Thursday, 14 January, 2016 to Friday, 15 January, 20162. Monday, 22 February, 2016 to Tuesday, 23 February, 20163. Monday, 21 March, 2016 to Tuesday, 22 March, 2016

Time 9am to 5pm (Registration starts at 8.45am)

Duration 2 daysVenue Singapore Institution of Safety OfficersFee S$450.00* (SISO Member)

S$490.00* (Others)*Fee includes GST, refreshments, training materials and is pre-SDF funding

ISO 9001:2015 Internal Quality Auditor TrainingThis program provides participants with the practical know-how of conducting internal audits effectively. Key audit processes from planning up to reporting and follow-up are clearly explained using simple to understand slides. The technique of conducting internal audits is taught with many practical exercises and quizzes to engage trainees and give them a sound understanding of the complete internal audit cycle.

Date Wednesday, 20 January, 2016 to Thursday, 21 January, 2016Time 9am to 5pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety OfficersCPD Points 14 SDUs Fees S$450.00* (SISO Member)

S$490.00* (Others)*Fees include GST, refreshments and training materials

Mobile Elevating Work Platform (MEWP) for ManagersThis course will provide learners with the skills and knowledge required to instruct a supervisor/manager on what is required to comply with the audit checks. Learners will learn to prepare and co-ordinate various types of Mobile Elevating Work Platforms (MEWPs) within their control according to legal requirements. All learners who successfully pass the written assessment at the end of the course will be awarded Certificate of Completion (COS) by IPAF and SISO.

Date Friday, 18 March, 2016Time 9am to 6pmDuration 1 dayVenue BS Technology Pte Ltd

6 Tuas Avenue 5, Singapore 639332

CPD Points 7 SDUs Fees S$450.00* (SISO Member)

S$490.00* (Others) *Fees include GST, refreshments and training materials

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WSH Professional’s Toolkit on Applying Emotional Intelligence in the WorkplaceTo provide learners with the skills and knowledge as they learn various techniques of developing their capacities to stay optimistic, resilient and motivated in the face of adversity. It will allow them to assess an individual’s level of Emotional Intelligence in one’s dealings and relationships and adapt to changes, thus building a better career and live a more fulfilling life.

Date Friday, 4 March, 2016Time 9am to 5pm (Registration starts at 8.45am)Duration 1 dayCPD points 7 SDUs Venue Singapore Institution of Safety OfficersFee S$195.00* (SISO Member)

S$235.00* (Others) *Fee includes GST, refreshments and training materials

Design and Implement Behavioural Safety Programme WorkshopTo provide learners with the skills and knowledge required to develop, implement and maintain a behaviour safety programme in accordance with the organization’s requirements. Learners will learn to focus on applying behavioural principles and approaches to reduce WSH incidents. They will also learn different techniques to reinforce group conformance and commitment to safety, while promoting more safe behaviours positively in the organisation.

Date 1. Tuesday, 26 January, 2016 to Wednesday, 27 January, 20162. Thursday, 28 April, 2016 to Friday, 29 April, 2016

Time 9am to 6pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety OfficersCPD points 16 SDUs Fees S$374.50* (SISO Member)

S$417.30* (Others)*Fee includes GST, refreshments and training materials

Develop a WSH Culture Workshop To provide learners with the skills and knowledge required of a WSH Officer to establish a common set of attitudes, behaviours and competencies (ABC) according to the WSH CultureSAFE Model, within the organisation as a basis of achieving WSH excellence.

Date 1. Tuesday, 19 January, 2016 to Wednesday, 20 January, 20162. Wednesday, 30 March, 2016 to Thursday, 31 March, 2016

Time 9am to 6pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety OfficersCPD points 16 SDUs Fees S$374.50* (SISO Member)

S$417.30* (Others)*Fee includes GST, refreshments and training materials

Fostering Innovation at the Workplace for WSH Professionals This program will allow learners to understand what is required to be in an innovative organisation. They will learn to contribute to the development of a learning organisation effectively by applying the appropriate techniques. Learners will also learn useful tactics on analyzing workplace performance and processes to identify opportunities for innovation.

Date Friday, 26 February, 2016Time 9am to 6pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety Officers

CPD Points 7 SDUs Fees S$195.00* (SISO Member)

S$235.00* (Others)*Fees include GST, refreshments and training materials

Safe Lifting Operations in the WorkplaceThis course has been developed to enable the relevant personnel to acquire a vast amount of knowledge quickly and to be able to play an active role in safeguarding lives and property during lifting operations.

Date Wednesday, 23 March, 2016Time 9am to 5pm (Registration starts at 8.45am)Duration 1 dayVenue Singapore Institution of Safety OfficersCPD points 7 SDUs Fees S$292.00* (SISO Member)

S$328.00* (Others)*Fee includes GST, refreshments and training materials

Enhanced Risk Management Code of Practice (RMCP)This programme provides participants with a better understanding of culture and personal risk factors that could compromise worker’s ability and safety (e.g., decreased mental alertness, fatigue, inherent personal health risks uncovered from medical examinations, individual susceptibility to particular health risks). Participants will also know the main changes to the 2015 revision of the Code of Practice on Workplace Safety and Health (WSH) Risk Management, (“RMCP”).

Date 1. Tuesday, 12 January, 2016 to Wednesday, 13 January, 20162. Wednesday, 24 February, 2016 to Thursday, 25 February, 20163. Tuesday, 22 March, 2016 to Wednesday, 23 March, 2016

Time 9am to 5pm (Registration starts at 8.45am)Duration 2 daysVenue Singapore Institution of Safety Officers CPD Points 14 SDUs Fees S$450.00* (SISO Member)

S$490.00* (Others)*Fees include GST, refreshments and training materials

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WICA ClinicWICA Clinic

Source: Ministry of Manpower Workwise Website.

I n this final instalment of our four-part Q&A series to address commonly encountered queries on work injury

compensation issues, find out what an employer should do after his employee is injured at work. An employer should not influence doctors on the number of days of medical leave to be prescribed. To better understand the work injury compensation process, there are also various educational resources available on the website at www.mom.gov.sg.

1. What should an employer do to assist an injured employee under Work Injury Compensation Act (WICA)?i) Put in place reporting procedures so that

your employee can inform you quickly of the work-related accident.

ii) Ensure that your injured employee seeks medical treatment promptly.

iii) Assure your employee of his rights under WICA and inform your employee to submit all medical leave certificates (MCs) and medical bills to you.

iv) Submit an incident report to MOM’s website within 10 days of the accident.

v) Inform your insurer of the accident.vi) Pay medical leave wages and incurred

medical expenses directly to your injured employee by pay day.

vii) Provide food and ensure acceptable accommodation for your injured foreign employee during the claim.

The Work Injury Compensation department assesses claims for compensation to employees who have suffered work-related injuries, deaths or occupational diseases under the Work Injury Compensation Act. Among other things, it also administers the incident reporting system, dispute resolution for injured employees and employers and carries out outreach activities to create awareness of work injury compensation rights and responsibilities.

IMPORTANT: Do not repatriate the foreign employee if he has pending salary arrears or work injury compensation claims under the Employment Act or WICA. This is an offence under the Employment of Foreign Manpower Act which is punishable by a fine not exceeding $10,000 or imprisonment for a term not exceeding 12 months or both.

2. My employee is injured and it does not seem serious. Can I ask doctors to prescribe light duty instead of MCs?As a responsible employer, you should not ask medical practitioners to issue light duties or prescribe medical sick leave that is shorter than the requisite length. It is important that your employees are given adequate medical sick leave

for their injuries. Adequate medical sick leave will ensure that your employee is medically fit to perform his tasks at work, without putting the health and safety of his or his colleagues at risk.

Medical practitioners have been reminded to report any employer or safety professional who attempts to circumvent the WSH reporting requirements by influencing a medical practitioner’s professional decision on treatment of and the issuance of medical certificates to injured workers. The Ministry will take stern actions against errant employers and will refer potentially errant medical practitioners to the Singapore Medical Council for investigation.

3. What are the various avenues to check the work injury claim status?Parties to a work injury claim (i.e. the employer, injured employee / his dependant, insurer and legal representative) will be able to check via SMS, an online service or by phone to find out the status of a specific claim. The SMS service is also available in Bengali, Mandarin and Tamil.

(i) For one-time check, text CS<space> claim reference number to 96175993. E.g. CS W-201410001

The Work Injury Compensation department assesses claims for compensation to employees who have suffered work-related injuries, deaths or occupational diseases under the Work Injury Compensation Act. Among other things, it also administers the incident reporting system, dispute resolution for injured employees and employers and carries out outreach activities to create awareness of work injury compensation rights and responsibilities.

(ii) To monitor the work injury claim and receive new status updates, text SUBCS <space> claim reference number to 96175993.

E.g. SUBCS W-201410001

For more information, please visit www.mom.gov.sg/check-wic-claim

4. What are the various tools available to allow me to calculate the compensation payable under WICA? There are various online calculators you can use on our website to calculate the indicative compensation amount payable under WICA. • Average Monthly Earnings • Medical Leave Wages • Permanent Incapacity Compensation • Compensation for Death

5. Are there outreach collaterals that I can use to educate my employees on work injury compensation matters? Yes, we have various educational publications on work injury compensation.

For detailed information on WICA and claims process, check out The Work Injury Compensation Employer Guide (available in English, Chinese, Malay and Tamil). A version for the employee is also available in eight languages (English, Chinese, Malay, Tamil, Bengali, Hindi, Burmese and Thai).

You may also use our comic strips for employees to learn about the Work Injury Compensation in a light-hearted and entertaining way.

6. Where can I access the tools and outreach materials? Our online tools and publications are available at www.mom.gov.sg/wic-resources.

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23281Working in demanding environments is tough on workers and tough on personal protection equipment. At Nitti we embrace the challenge of providing work boots that keep workers safe, comfortable and productive in the most demanding environments.

For more information on Nitti Safety Shoes and Boots contact us at [email protected] or go to www.nittifootwear.com

NITTI (ASIA) PTE LTD209 Henderson Road #03-07 Henderson Industrial Park Singapore 159551Tel: +65 6278 3288 | Fax: +65 6275 1557

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The trainer provided good insights on assessing risk and managing them. It will be very useful not only for workplace but also for home. The trainer is also very friendly, engaging and resourceful. The class was conducted in a clear and interesting manner. – Zubaidah Waffa (LAB Officer), Health Sciences Authority

Snapshots@ SISO Courses

Very good trainer, able to relate. Recommend others to attend.– Neo Harry (Safety Manager), Praxair Surface Technologies

Risk Assessment for A Safe Workplace (Code

of Practice on WSH Risk Management)

14 – 15 September 2015

Is good to be back on course at SISO after my Level C. Very useful course for me. – Muhammad Ariff Bin Samad (WSH Coordinator), Hyundai Conservation Centre Co. Ltd.

This is a great place to learn safety related courses. The centre is well-equipped, the trainers are competent, experienced and professional.– Rachel Tan Viet Peng (Senior Project Manager), Nam Hong Builders Pte. Ltd.

ISO 9001: 2018 - Internal Quality Auditor Training Course

21 – 22 September 2015

OHSAS 18001 & SS 506 part 1 - Internal Auditor Course13 – 14 October 2015

Develop a Workplace Safety and

Health Management System (WSHMS)

Implementation Plan (BizSAFE Level 4)

13 – 16 October 2015

Awesome Experience. Brought back many valuable knowledge after attending the course. Will put the knowledge into good use at my workplace. – Eugene Oh (Senior Executive), Temasek Laboratory at NTU

A wonderful experience at SISO. The trainer has rich experience about safety issues and the course material is comprehensive and easy-to-understand. Thanks SISO! – Zeng Zhuang (Research Assistant), Nanyang Technological University

Workplace Safety and Health (Safety) Committee Training Course 21 – 23 October 2015

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safety

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PDS International 1

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PDS International 2

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Better understanding on Workplace Safety and Health, to be applied at our own workplace. Gain more knowledge on this area, and those legislation act in Singapore context. – Claudia Chong (Project Admin), Jord International Pte Ltd

The length of course is enough. Good trainer and notes are informative and useful. – Chia Cheng Huei (Process Technician), Shell Chemicals Seraya Pte Ltd

Snapshots@ SISO Courses

The risk management course offered by SISO was useful and it enhanced my understanding of risk management.– Norhana Che’lon (QA Specialist), Chevron Singapore Pte Ltd

The trainer was knowledgeable and I am satisfied with what I have learnt and the program was well organised. – Tan Yong Chiong (Deputy Manager), ST Aerospace Supplies Pte Ltd

My experience at SISO has been a pleasant one. The staffs are friendly and the trainer is very knowledgeable.– Robin Chandra (System Analyst), Hitachi Asia LtdWorkplace Safety and Health (Safety)

Committee Training Course

6 – 18 September 2015

The content informative, useful. Definitely will help the members to execute their duties as a WSH committee members.– Daniel Lee (Senior WSH), DORMA Far East Pte Ltd

Trainer conducted the lesson well with good time management.– Peter Kho (Warehouse Manager), DORMA Far East Pte Ltd

Risk Assessment for A Safe Workplace

(Code of Practice on WSH Risk Management)15 – 16 October 2015

(continued from page 24)

Trainer has a good background knowledge. Always giving examples to situations. Food is good, overall, I learnt a lot from this programme. – Nur Faezza Binte Mohamed Ishak (Senior QC Technician), Asahi Kasei Synthetic Rubber Singapore Pte Ltd

Fun! Able to learn something about safety and how it can be implemented at work. Such as Risk Assessment in implementation. – Bagoyado Ronnell (Technologist), Halliburton

Develop A Risk Management

Implementation Plan (BizSAFE Level 2)

27 – 28 October 2015

Conducive environment for learning. Staff was helpful with my queries. – Ng Cheng Boon (WSHO), Saleworks Management Services

Experienced trainer. Interactive and enriching lessons. Highly recommend! – Tay Boon Hian (EHS Manager), CBRE

Plan, Prepare and Deliver Presentations

28 – 29 October 2015

Workplace Safety and Health (Safety)

Committee Training Course 20 November 2015

SAFETY MATTERS / Singapore Institution of Safety Officers

28

courses

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Risk Assessment for A Safe Workplace

(Code of Practice on WSH Risk Management)15 – 16 October 2015

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membership

Chandrasekaran Venkatesan

Kay Lim Construction and Trading Pte Ltd

Chong Fatt Chow Issey Engineering Industrail Pte Ltd

D. Selva KumarST Kinetics Ltd

Gabriel Chen Chih HuiNational University of

Singapore

Gabriel GohIllumina Singapore

Pte Ltd

Lee Foong YanJSN Connection

Lidiyea Uma DennisOIL States Industries

(Asia) Pte. Ltd

Ngian Jin ShunNAT Engineering

Enterprise Pte Ltd

Tan LewisSengkang Health

Alex Mathew Daikai Engineering

Pte Ltd

Lee Teck Wah SAF

Loh Ee Leen Yvonne MINDEF

IDD Solutionnet Pte Ltd

Welcome New Members

corporateassociateprofessional

SAFETY MATTERS / Singapore Institution of Safety Officers

32