1331733277communication Guidelines

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    Introduction to

    Communication andInterpersonal

    Communication

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    INTRODUCTION TO

    COMMUNICATION

    ommunication

    is sharing of

    information, attitudes, values and skillsthrough verbal and non-verbal means

    in the hoe of a!hieving !ommon

    understanding"

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    #o$ Can Communi!ation

    %e A!hieved&

    T$o basi! models e'lain ho$

    !ommuni!ation !an be a!hieved

    (remised on relationshi bet$een

    eole !ommuni!ating

    )hile models seem ver* different the*

    !omlement one another over time

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    T*es of Communi!ation

    #o$ does information get to eole&

    Mass Communi!ation

    +rou Communi!ation

    Interersonal Communi!ation

    Intrapersonal

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    inear Model

    Uneual o$er . kno$ledgeable /s ignorant

    +oes through $ell defined stages . senderoriginates, designs, imlements and evaluates

    The re!eiver is er!eived as assive and emt*as $ell as read*

    SENDER MESSSAGE CHANNEL RECEIVER FEEDBACK

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    CON/0R+0NC0 MOD0

    0ual artners in the transa!tion

    +ive and take transa!tion . sharing

    Aims at in!reasing artners kno$ledge

    A

    OMMON KNOWLEDGE

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    Interpersonal

    Communication

    Defined as communication between two

    people in one anothers physical and

    auditory presence

    It allows open sharin! of feelin!s and

    facts in an en"ironment of trust

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    #

    Interpersonal

    Communication $%ills

    &rac%in! content

    paraphrasin!

    summarisin!

    &rac%in! feelin!s

    reflectin! feelin!s

    encoura!in! to tal%

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    '

    Interpersonal

    Communication $%ills Cont

    (uestionin!

    closed ended )uestions

    open ended )uestions

    probin!

    *istenin! + we listen to learn hence we

    should learn to listen

    acti"e listenin!

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    1,

    Interpersonal

    Communication $%ills Cont

    -mpathy.bility to !i"e precise and factual

    information /espectin! the "alues of the other

    person 0bser"ation for non+"erbal cues

    often this !i"es more accurateinformation than words

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    %arriers to

    Communi!ation

    /arious $a*s of looking at them

    %arriers b* stages of !ommuni!ation

    1ender, message, !hannel, re!eiver andenvironment

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    1ender %arriers

    2no$ledge, attitudes, values, skills

    (er!etion or re!eiver (er!etion of messages

    1kills in en!oding and !hoosing

    aroriate !hannel 0'erien!e

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    Message %arriers

    Di!tion 3!hoi!e and arrangements of

    $ords4

    Comle'it*

    Consisten!e $ith $hat is kno$n .

    s!hemata

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    Channel %arriers

    Comle'it*

    Availabilit* and a!!essibilit*

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    0nvironment %arriers

    (la!e

    Time

    Noise both internal and e'ternal

    disturban!es

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    Re!eiver %arriers

    2no$ledge, attitudes, values, skills

    (er!etion or sender

    (er!etion of messages

    1kills in de!oding

    0'erien!e

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    Communi!ation /s

    %ehaviour Change

    2no$ledge alone !annot lead to behaviour!hange

    2no$ledge triggers off ersonal riskassessment

    Communi!ation hels !larif* issues, !on!erns

    and fears

    The better the !ommuni!ation, the better the!han!es of affe!ting behaviour !hange

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    1#

    +OOD

    COMMUNICATOR1 DO

    NOT IM(O10 T#0IR

    /AU01 ON OT#0R1

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    1'

    #o$ )ell Do )e

    Communi!ate&0nhan!ing !ommuni!ation entails5

    1ho$ing *ou !are

    +iving !orre!t information

    LISTENING

    Allo$ing !hoi!e

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    2,

    summary

    ood communication is planned for

    Communication is based on relationships

    Communicatin! is about sharin! meanin!


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