Complainant's Memorandum in Support of Action to Compel Compliance
1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective...
-
Upload
emily-gaines -
Category
Documents
-
view
215 -
download
2
Transcript of 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective...
![Page 1: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/1.jpg)
1/20
ADA Title II Action Guide Revisited
• 5 Administrative Action Steps
• 4 Principles of Effective Compliance
• 3 Phases to Compliance Process
![Page 2: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/2.jpg)
2/20
5 Administrative Action Steps
#1. Designate a responsible employee
#2. Provide public notice
#3. Adopt a grievance procedure
#4. Carry out a Self-Evaluation
#5. Develop a Transition Plan
![Page 3: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/3.jpg)
3/20
Small Entities
If fewer than fifty employees--not required to:
Designate a responsible employee Adopt a grievance procedure Maintain Self-Evaluation for 3 years Develop a Transition Plan
![Page 4: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/4.jpg)
4/20
4 Part Self-Evaluation
Employment
Non-Discriminatory Operations
Effective Communications
Program Accessibility
![Page 5: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/5.jpg)
5/20
Barrier Removal Methods
Non-Structural: Relocate program to accessible location Use accessible space when needed Provide staff assistance
Structural: Alterations Additions New Constructions
![Page 6: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/6.jpg)
6/20
5: Develop a Transition Plan
Required if structural changes needed to achieve program accessibility
• Identify barriers
• Describe methods of barrier removal
• Provide schedule
• Identify responsible official
![Page 7: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/7.jpg)
7/20
4 Principles of Effective Compliance
Commitment from senior leadership Coordinate compliance activities Creatively involve people with
disabilities
Institutionalize compliance
![Page 8: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/8.jpg)
8/20
3 Phases of Compliance Process
1. Planning & Decision Making
2. Implementation
3. Follow-up & Monitoring
![Page 9: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/9.jpg)
9/20
ADA Compliance in Connecticut Municipalities
2002 Study in 2 Parts
1. Self-report survey of Title II compliance
2. Site visits to 27 city and town halls
Study conducted on behalf of the Connecticut Office of Protection and Advocacy
![Page 10: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/10.jpg)
10/20
Affirmative Survey ResponsesCommunities Responding N = 137
ADA Coordinator Appointed 116 (84%)
Public Notice posted 97 (71%) Grievance procedure adopted 91 (66%) Self-evaluation completed 90 (66%) Transition plan completed 74 (54%) Accessible Public meetings 126 (92%) City and town halls accessible 124 (90%)
CT Municipal ADA Survey
![Page 11: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/11.jpg)
11/20
General Findings:Broad general understanding of the intent of the ADA, but
inadequate understanding of the details of regulatory requirements;
Self-Evaluations heavily weighted towards facility access; effective communications, non-discriminatory program operation and equal employment opportunity policies and procedures often inadequate;
Self-Evaluations and Transition Plans often incomplete or no action taken.
Transition planning and barrier removal undercut by lack of understanding of access codes and standards and insufficient skill in applying the principles of barrier-free design.
![Page 12: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/12.jpg)
12/20
General Findings (Cont.)
Some informants acknowledge not knowing ADA process and outcomes in their communities.
Burden falls on individuals with disabilities to initiate requests, rather than cities and towns fulfilling the intent of the public notice requirement by actively reaching out and communicating rights and protections under the ADA requirements and how each entity meets its obligations.
Little participation by individuals with disabilities in self-evaluation process, even though many communities have some type of commission representing the interests of residents with disabilities.
![Page 13: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/13.jpg)
13/20
15 Fully Accessible pedestrian routes from parking areas and adjacent walkways to nominally accessible entrances
18 Routes with major deficiencies--tripping hazards, deteriorated ramp surfaces, slopes exceeding 1:12, only one or no handrails, insufficient maneuver space and latch-side clearance, wide drain gratings in walkways, etc.
4 Routes with relatively minor barriers such as difficult to use door hardware, unbeveled thresholds, minor deterioration of walkway surfaces, etc.
Exterior Access Routes: N=37
![Page 14: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/14.jpg)
14/20
8 of 27 buildings have at least one fully accessible unisex rest room or one pair of men’s and women’s
accessible rest rooms
7 buildings have major barriers in rest rooms such as narrow entrance doors, inadequate turning and
maneuver space, small toilet stalls, low toilets and inadequate grab bars
12 buildings have rest rooms or pairs of rest rooms rated partially accessible with deficiencies such as
inadequate sink hardware, inoperable stall latches, high towel dispensers, mirrors, clothes hooks, etc.
Restrooms
![Page 15: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/15.jpg)
15/20
Parking27 buildings with one or more reserved accessible parking
spaces 7 with at least one van-accessible space
Assistive Listening Systems 3 with hardwired listening systems in primary public meeting spaces or wiring for portable systems
Tactile and Braille Signs 4 with extensive tactile and contrasting signs throughout 19 with limited or no compliant signs 4 with compliant signs in some areas
![Page 16: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/16.jpg)
16/20
What ADA Coordinators Want:
1. Training on basic to advanced ADA skills with emphasis on facility accessibility and employment;
2. Opportunities to discuss common concerns with coordinators from
other communities and to exchange ideas and information;
3. Examples and models of proven procedures and policies that can be easily put into practice; 4. Information in areas like effective communication - what to get, where to get it, how much it costs, how much time it takes, etc.;
5. Coordination with state authorities to give priority to capital expenditures that support ADA compliance and expand services to all citizens (e.g., bonding council).
![Page 17: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/17.jpg)
17/20
Recommendations
1) Create a statewide association of municipal ADA Coordinators to facilitate communication and peer support, and to disseminate resources and information on effective Title II planning and implementation practices.
2) Provide a program of training and technical assistance in response to needs identified by the state network of municipal ADA
Coordinators.
3) Develop regulatory mechanism to ensure consistent enforcement of state architectural accessibility standards.
4) Encourage state funding entities to prioritize municipal capital requests supporting ADA implementation.
![Page 18: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/18.jpg)
18/20
Recommendations5) Develop and disseminate a comprehensive guide to effective
communication resources and services in the state.
6) Assemble and make available a library of ADA resources and materials, including model policies and procedures, Self-Evaluations, Transition Plans, access assessment checklists, design manuals, training videos and other compliance materials.
7) Strengthen involvement of individuals and organizations representing disability constituencies in municipal ADA compliance planning and progress reviews.
8) Encourage city and town governments to conduct quality reviews of the process and outcomes of previous ADA compliance efforts; establish additional goals and timelines to achieve full compliance and to enhance the quality of services provided to persons with disabilities.
![Page 19: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/19.jpg)
19/20
Keys to Effective Title II Compliance
• Identifying & supporting champions
• Ensuring continuity of effort
• Strengthening advocates skills
• Promoting collaboration between internal and external advocates
![Page 20: 1/20 ADA Title II Action Guide Revisited 5 Administrative Action Steps 4 Principles of Effective Compliance 3 Phases to Compliance Process.](https://reader036.fdocuments.us/reader036/viewer/2022072013/56649e625503460f94b5e982/html5/thumbnails/20.jpg)
20/20
Keys to Title II Compliance (cont.)
• Cultivating the press and public awareness
• Bringing strategic complaints and law suits
• Strengthening state and local compliance resources
• Including agencies providing services under contracts