12 NORMS THE DIRTY DOZEN
1
NORMS THE DIRTY DOZEN 1. LACK OF COMMUNICATION 2. COMPLACENCY 3. LACK OF KNOWLEDGE 4. DISTRACTION 5. LACK OF TEAMWORK 6. FATIGUE 7. LACK OF RESOURCES 8. PRESSURE 9. LACK OF ASSERTIVENESS 10. STRESS 11. LACK OF AWARENESS 12. NORMS 80% of mistakes in aviation involve HUMAN FACTORS and if not detected could lead to accidents V V V V V The fact that a practice is commonly accepted does not make it right. Follow the SOP’s and have them improved if necessary. The normalisation of deviance can eventually defeat vital risk controls with deadly results. Norms (Rules of thumb) can easily be misapplied with disastrous results. Do not accept negative norms as acceptable practice. Work to eliminate them. NORMS COUNTERMEASURES 12 This refers to ALL AREAS of activity related to aviation Garðaflug But - all the regulation said was, “Install Where it is Easily Accessible.” Never mind the Maintenance Manual. We’ve always used the forklift
Transcript of 12 NORMS THE DIRTY DOZEN
NORMSTHE DIRTY DOZEN
1. LACK OF COMMUNICATION
2. COMPLACENCY
3. LACK OF KNOWLEDGE
4. DISTRACTION
5. LACK OF TEAMWORK
6. FATIGUE
7. LACK OF RESOURCES
8. PRESSURE
9. LACK OF ASSERTIVENESS
10. STRESS
11. LACK OF AWARENESS
12. NORMS
80%of mistakes in aviation involve
HUMAN FACTORS and if not detected
could lead to accidents
V
V
V
V
V
The fact that a practice is commonly accepted does not make it right. Follow the SOP’s and have them improved if necessary. The normalisation of deviance can eventually defeat vital risk controls with deadly results. Norms (Rules of thumb) can easily be misapplied with disastrous results. Do not accept negative norms as acceptable practice. Work to eliminate them.
N O R M S COUNTERMEASURES
12
This refers to ALL AREAS of activity related to aviation
Garðaf lug
But - all the regulation
said was, “Install Where
it is Easily Accessible.”
Never mind the
Maintenance Manual. We’ve
always used the forklift
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