1.2 – Describe the Post-flight procedures and de-briefing at the end of a duty period

Key words in this element which you will need to understand and use – 

• Cabin Items Unserviceable – items which may be unserviceable (U/S) which can be ignored or those which need repair –

Minor repair or engineer repair –

• Oxygen Bottle below minimum• Lap Tray broken• overhead light faulty

 

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Key words in this element which you will need to understand and use – 

Overall Service – this includes the in-flight service – • Meals• Drinks • Duty/tax free/paid goods• Taking payments• Reconciling takings Resolving passenger complaints + includes – • Reassuring passenger concerns e.g. missed

drinks, wrong meals, flight information, turbulent conditions, minor ailments etc.

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Key words in this element which you will

need to understand and use – 

Overall Feedback to Crew – including

• Good practice

• Observations for the future i.e. pro-active

• work

• Teamwork

• Stamina during long flights etc.  

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Key words in this element which you will

need to understand and use – 

Checking Messages -

• Checking own pigeon hole

• Crewing information

• Roster changes

• E-mail/voice mail (if appropriate)  

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Key words in this element which you will need to understand and use – 

Check and Confirm that aircraft is -

• Secure• Sterile • Appropriate checks• Any left luggage • Any left packages  

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Key words in this element which you will need to understand and use – 

Stop-overs, consider -

• Hotel regulations• Check-out • Departure times• Smoking/drinking in uniform• Appropriate modes of behaviour • Airline specific instructions

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

When asked about how the flight went for you

in the post flight de-brief consider these

response methods –  

• Discuss any unserviceable items –  

• State how the service went in your area and the feedback from passengers inc:

  i. Drinks

  ii. Meals  

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

When asked about how the flight went for you in the post flight de-brief consider these response

methods – • Discuss any unserviceable items – • State how the service went in your area and the

feedback from passengers inc:  i. Drinks  ii. Meals

iii. Answering queries (e.g. making a duty/tax free/paid sale)

iv. Taking Sterling, Foreign currency, Travellers cheques, Euro cheques, Credit/Debit cards etc.

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

When asked about how the flight went for you in the post flight de-brief consider these response methods –

• Discuss dealing with – i. Concerns

ii. Complaints

• Discuss questions you could be asked by your SCCM –

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

When asked about how the flight went for you

in the post flight de-brief consider these

response methods –

• Discuss how could the overall feedback be given by your SCCM?

• Consider two messages you could receive from your airline –

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

Now consider an overall post flight de-brief –

• Cabin Items Unserviceable  • Overall Service • Cabin Defects Log• Flight/Incident Report(s) • Checking Bar takings • Overall Feedback to Crew  • Confidential Reports • Checking Messages

1.2 – Describe the Post-flight procedures & de-briefing at the end of a duty period

- there is an opportunity for group work here which may be developed later, in groups of 3+ you can allocate yourselves cabin crew roles and questions and see how a typical post-flight de-briefing could work in practice. • Try asking typical questions – for example – “Were there any incidents we need to discuss?” • Response – passenger in row 7d had a nose bleed.