Jacqueline Lara1096 Gemwood Way 

El Dorado Hills, California, 95762916-221-2380

jackie.h.lara@gmail.com  Q U A L I F I C A T I O N S

Experienced in working with cross functional groups to streamline and develop software using Agile practices to solve demanding and ever changing business requirements.Partnered with software developers to outline business needs and requirements. I represented the Product Quality Engineers and Failure Analysis Administrators and helped define what software requirements were needed. I also worked with setting timelines and scope of project. Also worked on training documents after development. Tested software to ensure it met expectations. Performed Lean evaluations on business processes to streamline and decrease throughput times.Experienced in mass data entry projects.

 W O R K E X P E R I E N C EINTEL CORPORATION, Folsom, CAProgram Manager, Jul 2010 – May 2016

Liaison between cross-functional teams and software developers to streamline processes and develop tools to support the organization and its diverse working conditions. Managed systems across geos to drive down Defects Per Million on new Intel products. This included data entry reported to Intel from the Customer to ensuring data integrity across all programs. I managed all data lines from up to 6 customers and multiple Intel Products and manufacturing lines. This allowed product quality engineers to work with Intel’s factories to improve quality on products and helped identify issues that customers’ have on their lines.Created systems that allowed engineers to drive action through the factories to reduce failures at customer sites.Worked with customer liaisons, customer quality engineers, and product engineers to drive necessary actions through reporting and database management.Trained individuals on business processes and date entry.Coordinated data entry activities throughout geos and standardized data entry requirements.Worked with upper management to control and improve customer responses to failure returns. Identified areas of improvement to drive containment actions across worldwide organization.Responsible for coordinating high volume inventory control business processes and performed audits on local labs.

 Program Coordinator, Jun 2008 – Jul 2010

Developed business process for Customer Line Fallout Program. This allowed Intel to work with the customer to reduce line fallout and identify early failures. Intel was able to drive down Defects Per Million on new products to create more robust products.

1096 Gemwood Way     El Dorado Hills, California, 95762    916-221-2380    jackie.h.lara@gmail.com

 

Developed new reporting tools utilizing Excel PowerPivot and Microsoft SharePoint. This allowed us to show real time data to all of our sites worldwide. This helped managers drive down Throughput Times on customer returns. Drove the Throughput times from 7 day initial testing and 30 day full failure analysis to 48 hour initial response and 14 calendar day full failure analysis.Trained cross functional employees on new Customer Line Fallout program.Analyzed data on customer returns and worked with managers weekly to improve data analysis.Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials on new software and business process requirements.Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.Screened, hired, and assigned workers to positions based on qualifications.

 Customer Call Agent/Lead Failure Analysis Administrator, Mar 2007 – Jun 2008

Took calls from major Tech companies on failures related to Intel. Coordinated efforts between customer and testing/factory sites to resolve customer complaints.Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.Referred unresolved customer grievances to designated departments for further investigation.Checked to ensure that appropriate changes were made to resolve customers' problems.In charge of transferring our old model, 1 person call center model, to a North American Call Center model. This allowed the customer one place to call for all Intel Product related concerns.Continued to support the Failure Analysis Administrator community in training, data entry services, and continued efforts to streamline business practices.

 Failure Analysis Administrator/Technician, Jun 2005 – Mar 2007

Tested electronics units, using standard test equipment, and analyzed results to evaluate performance. Assembled, tested, or maintained circuitry or electronic components, according to engineering instructions, using hand or power tools.Wrote reports or recorded data on testing outcomes to assist engineers.Maintained working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops, or other training.Continued to lead Failure Analysis Administrator community on data entry requirements and training. Worked on streamlining events to reduce work load.

 Administrate Assistant/Lead Failure Analysis Administrator, Jan 2003 – Jun 2005

In charge of standardizing data entry throughout the organization. This lead to improvements in data mining. Coordinated the Failure Analysis Administrator community in mass data entry activities. These activities allowed engineers to pull accurate data across geos to better understand the health of the products.Documented and trained staff on new business processes for the organization. Also trained staff on new software for data capture and data mining.Maintained administrative duties such as calendaring of events, maintained office supplies, and dispensed knowledge of failure analysis information as needed by Product Quality Engineers.

 

1096 Gemwood Way     El Dorado Hills, California, 95762    916-221-2380    jackie.h.lara@gmail.com

 

Administrative Assistant, Nov 2000 – Jan 2003 Maintained scheduling and event calendars. Coordinated conferences and meetings.Provided services to Product Quality Engineers, such as failure analysis sites, lab level testing, and product life cycle information.Ordered and dispensed supplies.Managed projects or contribute to committee or team work.Learned to operate new office technologies as they are developed and implemented. Operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

 E D U C A T I O NUniversity of Phoenix, Rancho Cordova, CABusiness Management

 Sierra College, Rocklin, CALiberal Arts

   

1096 Gemwood Way     El Dorado Hills, California, 95762    916-221-2380    jackie.h.lara@gmail.com