11 SUPPORTING INTERNET EXPLORER IN WINDOWS XP Chapter 11.

11

SUPPORTING INTERNET EXPLORER IN WINDOWS XP

Chapter 11

Chapter 11: Supporting Internet Explorer in Windows XP 2

SUPPORTING INTERNET EXPLORER IN WINDOWS XP

Configure Microsoft Internet Explorer general settings

Configure Internet Explorer security settings

Configure Internet Explorer privacy settings

Identify and resolve common user requests involving Internet Explorer

Resolve problems viewing Web pages


INSTALLING AND ACCESSING INTERNET EXPLORER

Internet Explorer can be launched from several locations, including: Start menu

Quick Launch bar

Desktop


CONFIGURING INTERNET OPTIONS

Internet Options, or Internet Properties, can be accessed in several ways: Right-click Internet Explorer in the Start

menu, and select Internet Properties

Launch Internet Explorer, and select Internet Options from the Tools menu

From Control Panel, launch the Internet Options icon


GENERAL PROPERTIES


CONFIGURING THE HOME PAGE

There are three options to select from when setting the home page: Use Current – Uses the current web page

that you are on.

Use Default – set’s the home page to www.msn.com or maybe the computer manufacturers website.

Use Blank – Does not display a home page.

http://www.msn.com/


TEMPORARY INTERNET FILES

There are four basic options for configuring when Internet Explorer checks for newer versions of temporary Internet files: Every Visit To The Page – checks the webpage every

time you visit it in that session.

Every Time You Start Internet Explorer – only checks the web page the first time you go to it in a session.

Automatically – similar to every time you start IE option, except that IE monitors how often the page changes. If it does not change much, IE checks less.

Never


CONFIGURING TEMPORARY FILES


MANAGING HISTORY

Internet Explorer maintains a list of links to pages that have been recently visited, called History


CONTROLLING INTERNET EXPLORER APPEARANCE

The appearance of Internet Explorer can be altered through the General tab. Options include: Colors

Fonts

Languages

Accessibility


CONTENT PROPERTIES


CONTENT ADVISOR

The Content Advisor can be enabled to control the display of sites based on rating levels

Controls based on ratings defined by the Recreational Software Advisory Council on the Internet

Most common use is for parents to monitor a childs access to the web.


MANAGING CERTIFICATES

Certificates contain the information required to establish a secure connection, such as identification information and encryption keys

Use Secure Sockets Layer SSL


CONNECTIONS PROPERTIES

You can select the appropriate connection and control methods when the connection is established in the Dial-Up And Virtual Private Network Settings box: Never Dial a Connection

Dial Whenever a Network Connection Is Not Present

Always Dial My Default Connection


CONTROLLING THE INTERNET EXPLORER CONNECTION


CONFIGURING PROXY SERVER SETTINGS


PROGRAMS PROPERTIES


ADVANCED OPTIONS

There are several Accessibility, Browsing, Security, and Multimedia options available in Internet Explorer.


CONFIGURING INTERNET SECURITY OPTIONS

Internet Explorer security settings are managed through Internet Options tabs: Security tab

Privacy tab

Advanced tab


SECURITY PROPERTIES


SECURITY LEVELS

High – safest way to browse, but some functionality is lost.

Medium –appropriate for most internet sites. Unsigned ActiveX controls are not downloaded. Prompts users before downloading potentially unsafe content.

Medium-low – Most content is run without prompts. Unsigned ActiveX controls are not downloaded

Low – Minimal security. All ActiveX can run.


CUSTOM SECURITY LEVEL


PRIVACY PROPERTIES

A cookie is a small text file stored on your computer by a Web site that might contain personal information used to identify you to the Web site


MISSING TOOLBAR, LINKS BAR, OR STATUS BAR


RESOLVING COMMON COMPLAINTS

Unlocking toolbar

Personalizing the Favorites menu

Importing and exporting Internet Favorites

Using AutoComplete

Using Inline AutoComplete


SEARCH RESULTS

Display results, and go to the most likely site

Do not search from the Address bar

Just display the results in the main window

Just go to the most likely site


TROUBLESHOOTING INTERNET EXPLORER PROBLEMS

Is the site a secure site requiring HTTPS instead of HTTP?

Is the site on the company intranet or on the Internet?

Is Java required to access the site and use all its features?

Is the Web page being displayed from cache?


TROUBLESHOOTING INTERNET EXPLORER PROBLEMS (CONTINUED)

Is the Content Advisor enabled and the rating level set so that the site is blocked?

Does the site require a certificate to gain access to its contents?

Does the Web site require a language pack?


CHAPTER SUMMARY

General Internet Explorer settings include changing the home page, general appearance, and changing temporary file configuration.

The Content Advisor can be enabled to control the display of sites based on rating levels.

You can configure how Internet Explorer connects to the Internet and which available connection it uses by default.


CHAPTER SUMMARY (CONTINUED)

You can configure security zones that control how Internet Explorer allows content to be displayed in your browser window. You can also configure privacy settings that control the types of cookies allowed on a computer.

Common complaints and requests from Internet Explorer users include missing and locked toolbars, needing to personalize the Favorites menu, importing and exporting Favorites, and configuring AutoComplete.


CHAPTER SUMMARY (CONTINUED)

Configuring security settings

Resolving common user complaints

Troubleshooting Internet Explorer

11 SUPPORTING INTERNET EXPLORER IN WINDOWS XP Chapter 11.

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