1.02 PP3 Team Communication

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1.02 PP3 1.02 PP3 Team Team Communication Communication

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1.02 PP3 Team Communication. Teamwork. each member works together to get the job done Is successful when team members: understand the philosophy, goals and purpose of the team Understand their responsibilities Involved in the team process. THE FOUNDATION OF TEAMWORK. THE FIVE Cs - PowerPoint PPT Presentation

Transcript of 1.02 PP3 Team Communication

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1.02 PP31.02 PP3Team Team

CommunicationCommunication

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TeamworkTeamwork each member works together to get the each member works together to get the

job donejob done Is successful when team members:Is successful when team members:

understand the philosophy, goals and understand the philosophy, goals and purpose of the teampurpose of the team

Understand their responsibilitiesUnderstand their responsibilities Involved in the team processInvolved in the team process

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THE FOUNDATION OF THE FOUNDATION OF TEAMWORKTEAMWORK

THE FIVE CsTHE FIVE Cs1.1.ColCollaborlaboration ation

2.2.CooperationCooperation

3.3.ContributionContribution

4.4.CommunicationCommunication

5.5.CommitmentCommitment

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Team membersTeam members

collaborate on the strategies and rolecollaborate on the strategies and role

responsibilities needed to achieve theirresponsibilities needed to achieve their

goals.goals.cooperate with one another by cooperate with one another by

contributing their best efforts to contributing their best efforts to accomplish the team’s goals. accomplish the team’s goals.

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Team membersTeam members

Finally, they make a commitmentFinally, they make a commitment

to help one another meet the goals. to help one another meet the goals. It is respect that builds a team among It is respect that builds a team among

people that work togetherpeople that work together

Let’s all be part of the HC team!Let’s all be part of the HC team!

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Team Communication: Team Communication: Oral ReportingOral Reporting

Report abnormal observations and results

to supervisor immediately Report observations, test results, and pt observations, test results, and pt

requestsrequests to supervisor and care provider prior to leaving area

Team reports occur at team meetings and the end of shifts

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Team Communication: Team Communication: Written ReportingWritten Reporting

The chart is a legal The chart is a legal documentdocument

Information must be Information must be accurateaccurate

Test results or Test results or observations are observations are documented on the pt’s documented on the pt’s medical recordmedical record

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Team Communication: Team Communication: Written ReportingWritten Reporting

Use correct grammar Use correct grammar and sentence structureand sentence structure

Amending the patient’s Amending the patient’s recordrecord Make a straight line Make a straight line

through the statementthrough the statement Record date and initialRecord date and initial Do not erase or use Do not erase or use

whiteoutwhiteout1.02 Understand effective communication1.02 Understand effective communication 88

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Team Communication: Team Communication: Electronic ReportingElectronic Reporting

Electronic patient recordsElectronic patient records Computer networks provide fast and easy Computer networks provide fast and easy

access to patient data access to patient data historyhistory diagnosticsdiagnostics researchresearch

Used to request pt diagnostic or tx info.Used to request pt diagnostic or tx info. Input via tablet, voice, or keyed Input via tablet, voice, or keyed

entryentry

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Team Communication: Team Communication: Electronic ReportingElectronic Reporting

Safety measures must be implementedSafety measures must be implemented Confidentiality and Confidentiality and HIPAAHIPAA training training Password protectionPassword protection Limited personnel accessLimited personnel access

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Communication TechnologyCommunication TechnologyFaxFax

Follow agency policies regarding Follow agency policies regarding transfer of patient recordstransfer of patient records

Protect patient confidentialityProtect patient confidentiality Use cover page Use cover page Confirm delivery to intended Confirm delivery to intended

recipientrecipient

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Communication Technology Communication Technology InternetInternet

Healthcare providers utilize the Healthcare providers utilize the web to provide:web to provide: informationinformation educationeducation

Protect username and passwordProtect username and password Verify credibility of websites Verify credibility of websites

used for researchused for research

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Communication TechnologyCommunication TechnologyEmailEmail

Be professional in content and Be professional in content and grammargrammar

Make your message clear and Make your message clear and concise.concise.

Respond in a timely mannerRespond in a timely manner

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Communication TechnologyCommunication TechnologyEmailEmail

Check for spelling and grammar Check for spelling and grammar errors.errors.

Let your reader know if no Let your reader know if no response is required.response is required.

If you reference another individual If you reference another individual in your e-mail, you should CC that in your e-mail, you should CC that person.person.

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Communication TechnologyCommunication TechnologyEmailEmail

Include contact informationInclude contact information

E-mail can lead to miscommunication because E-mail can lead to miscommunication because tone of voice cannot be heardtone of voice cannot be heard

REMEMBER - Rules of confidentiality and REMEMBER - Rules of confidentiality and privileged communication apply to e-mail. privileged communication apply to e-mail.

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Journal #2 – Influences on Patient Communication

Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.

Continued on next slide

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Journal #2 – Influences on Patient Communication

Clearly identify some influences on Mrs. Summers’ behavior.

Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.

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Journal #3 – Patient Engagement Following the medical plan, you are

helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile?

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The End!The End!