1 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

EATLapps.com 101 Usability issues – Masrur Hannan, March 17, 2013

Home Page

Top panel

1. Top navigation panel text links does not explain context of linked page

2. About us – should be About EATL Apps

3. J2ME to be removed – as entire section has no contents

4. Contest Result – should be “EATL Mobile App Development Contest”, or just “EATL App Dev

Contest”

5. News Archive – can be EATLapps in the News/ In the Media/ Media Mentions …. can be under

About EATL Apps section as well

6. Gallery – Should be “EATL Photo Gallery”

7. Forum to be (re)moved for now – perhaps under Contest! As there is not much content there

8. No registration button next to Login button on the top

Main Banner

9. No way to click on any of the Apps being promoted in the banner, no interaction for user – can

cause frustration in finding say the “Bangla Recipe” app

10. No sense of How many Apps being promoted

11. The arrows to navigate seem dull

12. No direction on how to pause the animation – it happens automatically, upon a click and while

mouse on the browser screen

13. The animation graphics coming from the right may seems a bit weird to some

14. Social media icons seem quite bland, on hover they brighten up however

15. On-click, social media icons – social media page opens on the same page – it should be a new

tab/ window

2 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

Main Body

Top left

16. “Mobile Apps Development Contest Result” should be rather a graphic about the App Dev

Contest, not the results

17. Platform to be removed/ renamed to “App Categories” – as there are NO J2ME apps right now,

no point discussing multiple platforms

18. Latest News – text of news item snippets Not readable

19. On-click of the “more…” link of any news item – a bland page opens

Main body – middle

20. NO Mention of How Many Apps Available and how are those Sorted

21. No sign of how the apps are categorized and what those categories are until clicking Android

22. Only promoting “New Apps”, Top Rated, Most Downloaded could be very useful

23. No option to Filter the apps – i.e. by category, by Free/ Paid, by Rating etc

24. Option to Detailed view as it is in the inner section pages – could be useful

3 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

Every App’s box:

25. The graphics should be half the dimension = lesser the size

26. The “Free” as an action button is unnecessary

27. No mention of number of downloads – VITAL

28. No explanation on How many Votes behind the # of stars

29. No mention of how many reviews (some apps do contain various reviews)

30. No mention of Publisher/ App Developer – even if it is EATL, it can be mentioned

“Free Apps” panel on the bottom

31. Is the panel necessary?!

32. Aren’t all Apps free at this time, anyway? Then why mention $$ now?

About us/ About EATL Apps page

33. The left panel to have more enticing shortcuts to the Mobile App Categories, The Contest, The

News, Photo Gallery etc

34. The bland text to be removed – people rarely read paragraphs on the web…

35. Clear communication about EATL being the First Mobile App Store in Bangladesh

36. Exciting presentation of EATL: Started from 1999 – with Mobile App Store since 2012, partners/

clients logos, EATL services/ software (ERP, Community clinic) etc.

37. Gloating stuff about EATL App Dev Contest

38. Easy access to EATL corporate website

39. Should have photos of exciting EATL moments of achievements

Quick observations on Navigation, some textual errors

40. URLs to be improved – more search engine optimized

41. The Breadcrumb navigation texts require improvement

42. The site’s Navigation structure is quite weak, to be improved with principles of Information

Architecture

43. Naming of apps may require corrections: i.e. the Diabetes app is named: Diabetics.apk, the

Bangla Recipe is printed at “Recipe” – can be confusing

4 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

Platform-wise view Apps’ section/ category pages – skipped (20+ issues anticipated), being developed

with Improved Information Architecture

To name a few:

44. From the top menu, on-hover Android – the categories does not look like links:

Why not utilize the Mega Menu with better textual and link appearance?

Part of the main body of the page

On left panel –

45. Remove J2ME – as there is NO apps under this section

46. “Top Rates” – I guess it will be Top Rated; Android Category – I guess should be categories

47. App Categories: No indication on how many apps under each category

48. News category doesn’t have the app “Health and Fitness News” – it seems to be under health,

same app can have multiple categories

5 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

App’s Detailed page: i.e. Stock Exchange http://www.eatlapps.com/appsearch/details/28

49. Breadcrumb not functional “Home/ > Details” … of what? What was the path to this page?

50. Description texts not quite readable – text color mixes with page background color

51. Quality of the Description Texts are quite poor – requires a lot of polishing

Example: Decorate Your Love app’s description:

“Decorate your beloved with lots of fun. This is a nice application to decorate your love with a lot

of fun. Simply you can load an image of yours beloved from the SD card or you can capture

his/her image using camera of your mobile. After successful selection, you have to press tools

button to get objects (such as flowers, kiss, leaves, guitars, love balloons etc.) to decorate yours

beloved. You can throw those objects on the picture wherever you want. Moreover, you will have

opportunity to save picture, send through email and share on social medias (such as: Facebook,

twitter and so on) with your beloved or friends.”

52. In the “Average Rating” … Next to 5 Star and the Bar – it could say 9 users ….

53. This page doesn’t share some VITAL information –

number of downloads

Publisher/ App Developer

Date of app coming to the market

There can be various other information the page could share!

54. Visitor can write a review – but no option to make suggestions/ bug reports… contacting the

developers

55. More apps from the same developers

56. User can wish to comment by logging in with his/her social media accounts (Facebook/ twitter/

linked in/ Google) – a common practice these days

57. No mention of Similar Apps/ viewers of this app also viewed

6 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

Login/ Registration/ Forgot Password etc

Now, let’s say I want to download the app … a world of trouble begins!

58. Upon clicking “Download” – an Error like message!

59. On-click “OK” the login page loads

60. Interface asks my email and password – what if I do not have an Account

61. There is NO button suggesting Sign Up! There is a “Join us” link with No low indication of being a

link appears next to “Not a member yet?”

62. The registration form loads very quickly with JS/ AJAX – great, asking for username –

look at the screen for login asks for email and password, then why bother the user to put in a

username?! Just use the email as login and mention that email will be used as login

7 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

63. Signup confirmation email goes to Spam folder for a lot of new signups:

64. The new sign up/ post registration email should offer better User Experience, welcoming the

member, giving some quick context info, references/ direction to recover access etc

65. Let’s not forget the “Forgot password” interaction – upon submitting the form with email

address, no confirmation. When reviewing email – it says my password was already changed!

Bad UX – should follow international practices…

Now, let’s log in!

66. A lot of times, I myself get a blank screen after trying to login –

67. after refreshing the page my browser (FF) I get option to Resend the request:

8 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

68. After “Resend” – have to Allow redirecting, a lot of people gets redirection notifications from

browser …

69. I am finally logged in: why all the loops and steps? Why not as smooth as it should have been?!

70. My welcome message and access to My Account – appears almost invisibly like the Login button

71. But wait a tic, That’s the HOME PAGE!!! – I was about to download an App! Now, go back to

finding the App I had gotten interested about and even registered to download…

So I go back to the Stock Exchange App page (but let’s imagine it was the Bangla Recipe) one as it

was promoted in the Home Page Banner:

Back on the Stock Exchange App page, I click download: Very poor presentation of a download

page

9 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

72. No mention of what I am downloading (the stock exchange app)

73. No additional information regarding the download: device/ os requirement, source of app: the

developers, how many people had downloaded the same app in the past, what are people

saying about the app etc

74. User gets the option to download a .apk file – when visiting the site (PC/ laptop) with No

direction on what to do with it or how to use the app in an android device

75. After download – no confirmation (feedback) on what user has just done … just a msg saying:

“Transaction Sucessful. Your Download link is below-“ … what transaction?!

76. The download URLs (http://www.eatlapps.com/apiinfo/bkash_check/35 these type of pages)

when tried from a different browser with No-Login – anyone can download!! Security!

77. Try ALL of the Above Steps using a Mobile Phone! … Mukti Juddher chetona’r opposite :D

78. I have tried to download through my android device (Samsung Nexus S) and with GP Internet –

even after 3 attempts I failed: all 3 times the Download was unsuccessful

79. A mobile site m.eatlapps.com is Quite Necessary

Contest Result Page: should have been Contest, skipped (15 – 20 issues anticipated), being developed

with Improved Information Architecture for an entire Section about the App Dev Contest …

To name a few:

80. The spirit of the contest and the Energy around the contest is Not at all demonstrated

10 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

81. The left panel contents should have been on easy to read pages

82. The “Key Dates” – after such a date has passed, update and progress info

83. The Registration should BE a quick form to fill up and submit online

New Archive: should have been EATLApps in the News/ Media Mentions…. (10+ issues), being

developed with Improved Information Architecture for an entire Section EATLApps in the News …

To name a few:

84. No sense of When the news items were published

85. No text of the news item

86. The reading experience of news items to be improved – the photo gallery style: NO good

87. No quick link to the news clip page

88. The left panel should needed to offer more access to other shortcuts – even EATL company

information related

Gallery: should have been Photo Gallery

89. No sense of time and dates of albums

90. Recent photos – with recent happenings around EATLApps

91. No indication of number of pictures within an album

92. The Title of Album 3 gets mixed with Description of Album 1 …. The album name could be a bit

descriptive!

93. When viewing Photo Gallery – there is no need for the App Categories to be the Only left panel

shortcut

94. Need to have links to “About EATLApps” related contents on the left panel

95. When trying to view any photo – it is a Painful Task, loads a lot of photos

11 | 101 Usability Issues of EATLapps.com at of March 15, 2013 – by Masrur Hannan, March 17, 2013

96. Photos do not contain captions, no idea of who are people in the photos, where the photo was

taken and On What Date - time etc info

97. A gallery of EATLApps’ screen shots – why not?!

My Account page

98. How do I edit my email address?

99. Most people are Not developers – why the banner for every one? Rather this banner should

have been on the hope page

100. “Become a developer” is inappropriate – should have been “I am a developer” then

collect info; be it for contest or future reference

101. No indication of the following, unless I fill up the “Become a developer” form

Masrur Hannan,

m_hannan@hotmail.com

+8801713027007