o

Department of Public Works Ref DPWOOOOO09

Associate Director-General briefing note

Queensland Health Payroll Replacement Project Resourcing Impacts

Purpose To provide the Office of the Associate Director-General with information on the impact to CorpTech of resourcing the Queensland Health Payroll Replacement Project

Urgency Project resourcing requirements are impacting both core service delivery capability and CorpTechs capacity to resource additional project activities

Background

IBM is engaged as Prime Contractor to implement a replacement rostering and payroll solution for Queensland Health under the Queensland Health Implementation of Continuity (QHIC) Project The solution will replace the current rostering solution ESP and payroll application LATTICE with Workbrain and SAP respectively

Corp Tech is required to provide customer supplied resources under the terms of the contract and has a number of key staff working on the project Although these staff were originally provided as business analysts they have over time become key implementation resources Customer supplied resources are funded by the Corporate Solutions Program (CSP) and are subsequently backfilled where necessary within the Service Delivery and Project Delivery teams At least five of these resources will return to CorpTech as support resources after the project has gone live

In addition to the customer supplied resources CorpTech Service Delivery and Project Delivery are injecting significant resources into the consultation and review processes for Project Work Products and Deliverables along with User Acceptance Testing activity to supplement the QHEST and IBM project teams and facilitate the achievement of key project milestones These resources are draining existing support resource capacity and adversely impacting normal service delivery activity

CorpTech is also providing resources for release acceptance and transition activities as would be expected in such a project This support is considered core service delivery activity

The QHIC Project has missed several key milestone dates and is currently targeted to go live in November 2009 with the first pay run scheduled for Monday 30 November for an employee pay day of Wednesday 2 December

rORTI 10003R - finalAOG meetinas2009-08-26 ADG BN QHIC Project Resource ImoactsDOC RTI Document No68

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Issues

bull CorpTech is currently providing a much higher level of support to the QHIC project than was originally envisaged under the contract In September CorpTech will provide an additional 15 staff equating to 131 Full Time Equivalents over and above the customer supplied resource requirements This excludes staff engaged on release acceptance and transition support The number of non-CSP funded resources working on QHIC is having an adverse affect on service delivery to other clients as there is currently no funding provided for backfilling these staff There is placing significant pressure on a set of key resources that can not continue to be sustained

bull These resources are not funded by the QHIC project and are being provided and funded from core service delivery capability

bull The anticipated July to November (inclusive) cost of the additional resources is estimated at $586000

bull CorpTech service delivery is currently being impaired in both the Project Delivery and Service Delivery branches Service Level Agreement key performance targets are not being met in some cases and maintenance and request for change activities are being delayed and agreed timelines missed

bull The Corporate Solutions Program forward program of works and Machinery-ofshyGovernment change projects will draw on the same Service Delivery resources and may be impacted due to resource constraints unless backfilling strategies can be funded

Current position

bull To enhance the likelihood of a 2009 go live for the QHIC project Queensland Health has agreed to exclude the development of a full payroll costing solution (Defect 1100) in the current release

bull CorpTech and Queensland Health will be required to develop both an interim workaround to Defect 1100 and post go live a full on-system costing solution This will require Significant resource input during the final stages of the project and immediately after go live

bull It is antiCipated that the QHIC solution as implemented will require significant effort to maintain over the first months post go live

bull CorpTech has modelled the resource and associated cost of providing support to the QHIC Project and is seeking endorsement to have these costs met from within the Corporate Solutions Program Detailed costings are available to substantiate current resourcing effort

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery CorpTech CorpTech 31791011 37219838 0417143590 0417705240

Date 25 August 2009

Endorsed by double click check box select checked under Default Value then OK o Legal Services 0 Human Resources o Finance 0 ISD D ERU D Other Please Specify

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

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Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

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~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

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---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

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RTI RELEASE

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

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__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

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-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

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Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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Issues

bull CorpTech is currently providing a much higher level of support to the QHIC project than was originally envisaged under the contract In September CorpTech will provide an additional 15 staff equating to 131 Full Time Equivalents over and above the customer supplied resource requirements This excludes staff engaged on release acceptance and transition support The number of non-CSP funded resources working on QHIC is having an adverse affect on service delivery to other clients as there is currently no funding provided for backfilling these staff There is placing significant pressure on a set of key resources that can not continue to be sustained

bull These resources are not funded by the QHIC project and are being provided and funded from core service delivery capability

bull The anticipated July to November (inclusive) cost of the additional resources is estimated at $586000

bull CorpTech service delivery is currently being impaired in both the Project Delivery and Service Delivery branches Service Level Agreement key performance targets are not being met in some cases and maintenance and request for change activities are being delayed and agreed timelines missed

bull The Corporate Solutions Program forward program of works and Machinery-ofshyGovernment change projects will draw on the same Service Delivery resources and may be impacted due to resource constraints unless backfilling strategies can be funded

Current position

bull To enhance the likelihood of a 2009 go live for the QHIC project Queensland Health has agreed to exclude the development of a full payroll costing solution (Defect 1100) in the current release

bull CorpTech and Queensland Health will be required to develop both an interim workaround to Defect 1100 and post go live a full on-system costing solution This will require Significant resource input during the final stages of the project and immediately after go live

bull It is antiCipated that the QHIC solution as implemented will require significant effort to maintain over the first months post go live

bull CorpTech has modelled the resource and associated cost of providing support to the QHIC Project and is seeking endorsement to have these costs met from within the Corporate Solutions Program Detailed costings are available to substantiate current resourcing effort

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery CorpTech CorpTech 31791011 37219838 0417143590 0417705240

Date 25 August 2009

Endorsed by double click check box select checked under Default Value then OK o Legal Services 0 Human Resources o Finance 0 ISD D ERU D Other Please Specify

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

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Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

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204 192 180 168

1il 156 ~ 144 0 132 ili 120

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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I 0 Copy to ERU

RTI Document No70

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Pages 4 through 7 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

RTI R

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e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

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e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

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gt rJ)

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lt

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CI N N N N

_ IBM in today _ IBM out today -0-Total of Sev1 amp Se12 Defects Open with IBM

CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

RTI R

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e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

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RTI RELEASE

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

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~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

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e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

1

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

05 108 ~

gt rJ)

96 84

lt

72 Co 0 60 0

a 36 - 48

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17

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

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Criticel Palh 119Technology SV Regrllsslon

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288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

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8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

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e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

1

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

05 108 ~

gt rJ)

96 84

lt

72 Co 0 60 0

a 36 - 48

~

E 24 Z 12

0 -12 -24

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17

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919 33 28 28d26 24 2 5

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CI N N N N

_ IBM in today _ IBM out today -0-Total of Sev1 amp Se12 Defects Open with IBM

CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

bullbullbull

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

bull IBM will need to replan the project schedule to determine the balance of project activity necessary to achieve a go live no later than March 2010

bull CorpTech IBM and Queensland Health will undertake the following o Confirm business and technical requirements for defect 1100 o Fully analyse the IBM options to mitigate defect 1100 o Undertake an impact assessment to the current schedule and consider the

business dependencies to facilitate the earliest possible go live o Review current resource allocation and prepare a new resource plan to align

with the schedule review o Prepare a revised test plan for User Acceptance testing Stress and Volume

testing and Payroll Performance testing bull CorpTech will engage SAP and other parties as required to undertake an assessment

of the total architectural solution of Workbrain and SAP

Contact Officer Endorsement Philip Hood Margaret Berenyi Executive Director General Manager Service Delivery Corp Tech Corp Tech 31791011 37219838 0417143590 0417705240

Date 14 August 2009

Endorsed by double click check box select checked under Default Value then OK

o Legal Services 0 Human Resources

o Finance 0 ISD

o ERU 0 Other Please Specify

RTI Document No75

RTI R

ELEA

SE

e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

1

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

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CI N N N N

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CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

e Queensland Government

Public Works

Queensland Health LATIICE Replacement Project Project Assurance Report

09 July 2009

RTI Document No76

RTI RELEASE

1

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

05 108 ~

gt rJ)

96 84

lt

72 Co 0 60 0

a 36 - 48

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0 -12 -24

4a Trend of Sev1 amp Sev2 defects passed to IBM

17

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919 33 28 28d26 24 2 5

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CI N N N N

_ IBM in today _ IBM out today -0-Total of Sev1 amp Se12 Defects Open with IBM

CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

1

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RTI Document No77

RTI RELEASE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

05 108 ~

gt rJ)

96 84

lt

72 Co 0 60 0

a 36 - 48

~

E 24 Z 12

0 -12 -24

4a Trend of Sev1 amp Sev2 defects passed to IBM

17

-

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919 33 28 28d26 24 2 5

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CI N N N N

_ IBM in today _ IBM out today -0-Total of Sev1 amp Se12 Defects Open with IBM

CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

bullbullbull

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Severity 1 and Severity 2 Defect Trend

204 192 180 168

1il 156 ~ 144 0 132 ili 120

rJ)

05 108 ~

gt rJ)

96 84

lt

72 Co 0 60 0

a 36 - 48

~

E 24 Z 12

0 -12 -24

4a Trend of Sev1 amp Sev2 defects passed to IBM

17

-

~20

919 33 28 28d26 24 2 5

31 0 1IP 18 11 8 1921 ~aIs 18 1~ 138 i AOftlt ~ $ 7731 ~1 1 18 9 3 7mmiddotwJ~middotmiddotamp ~rtabflllmi~6

~ ~ ~ ~ ~ ~ I ~ bull ~ e ~ e e c ~ ~ - -~ shy~ I I I I Im ~ ~ ~-~ e ~ ~A~ e ~ e ~ ~ 2 2 2 ~ ~ ~ ~ ~ ~ ~ ~ ~~~ ~ bull ~ _1

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CI N N N N

_ IBM in today _ IBM out today -0-Total of Sev1 amp Se12 Defects Open with IBM

CorpTech I ~ Queensl nd Governmenll~ _ImIIMlaI k PurHrJ ibt CIlIIJOW 116 JOhIrlolU -

RTI Document No78

RTI RELEASE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Proposed Revised Schedule - 08 July 2009

JUL AUG SEP OCT NOV DEC

I 6_ I 1 UAT R middotTNt 31fT I

2417

C 31n UAT Erjtry CheckpointEnvironment Pre

UAT ~8 I UAT E2E 4 x Payruns 219 t T E2EI

I I148

I PPV RDgrefl~IOnI I

Criticel Palh 119Technology SV Regrllsslon

I I I I 29f IImplementation C utover Sim 2 ~eehn lclll CutoverI 1610

Prep Cutovamp( Sim 2 usln_S5 CLltovr II

288 3010 ~lIstJur Class Reffftlher D I I SSP Tl1Ilnlng

I 3010 9110 I Payroll Burau TrainingI

Technk Cutover Part 1 Final 1610Preparation

Pflnfltratlon Testing p1aratlon 2310

Po nlrtntlon Tes~ng Exeoutlon 2710 Final activities ftI Technical Cutover ~ 2710 Cutover Gol Nq-Go I ~ll I

Execute Bu~lness Cutover- Org Oall ~Business Cutover I g i ll

Exell ute Buslnltsli Cutover- Time Rltlated Ollal 611 Go LiveI I 1611 First Payrun

bull i 18 12Support

I Extended Support

~CorpTech fA Queensland Govnment AlrtlrtllttllrJNtNfhll111HJ~ l) 0_-( of JIIlWk WINb-

RTI Document No79

RTI RELEASE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

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RTI Document No80

RTI RELEASE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

---

Summary

bull User Acceptance Testing completed as planned on 3 July with Queensland Health attempting all test scripts

bull Improvements in the time taken to run a standard payroll have been made with more areas of opportunity still to be explored Processing time for a standard pay run now within Queensland Healths processing window requirement

bull A retrospective pay was tested for the first time taking 66 hours to execute for 80000 employees IBM are exploring performance improvements to reduce the execution time for this type of pay run (executed once every 2-3 years)

bull Queensland Health have expressed concern regarding the performance of the system when a large number of users access the system IBM are investigating

bull Review of severity 2 defects has been jointly undertaken by Queensland Health and CorpTech with approximately 40 being downgraded to severity 3 Largest area of severity 2 defects is in timesheets (76) followed by leave (42)

bull IBM and Queensland Health will need to clear and retest 20 defects per day if the 24 July milestone of no severity 2 errors - current IBM rate 15 pd (avg) QH 8 pd (avg)

bull Probable outcome is that User Acceptance Testing will commence with some severity two defects not being resolved but delivered during the User Acceptance Test period

bull To maintain November 2009 implementation date consideration needs to be given to additional IBM resources and reducing the time allocated for User Acceptance Testing from 6 weeks to 4 weeks (providing the risks are manageable)

bull Project team is focussed on delivery but as expected tensions remain high and will need to be closely managed Michael Kalimnios will attend Board meetings until end July 2009

CorpTech ~_~Queesland Governmenl IIII rflMDi III ClIjIIONhr buJlnrSJ sarOrdlNUI ~~ ~lIlIWIntDl b4kWDcb---_ _ ~iiiiiI ~

RTI Document No81

RTI RELEASE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Pages 15 through 17 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Page to be removed

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

Associate Director-General Briefing

Queensland Health Lattice Payroll Implementation

bull The Board met on 16 July 2009 and approved the extension of time by two weeks to allow sufficient time for all errors to be retested thereby allowing a clean entry (no severity 1 and severity 2 defect) into user acceptance testing

bull IBM has confirmed that based upon current progress of defect resolution that it would be able to rectify all currently identified defects by 29 July 2009 The current trends on defect resolution are encouraging The focus is now on Queensland Healths ability to undertake the required re-testing of rectified defects within the revised timeline

bull Queensland Health has raised an issue regarding the performance of Workbrain (rostering I timesheet) The requirements are for the system to be capable of supporting 3000 concurrent users At this time the system is not capable of performing to the required level

bull IBM has stated that the speCification that was agreed with Queensland Health is for 600 concurrent users and the system is capable of scaling to 1300 concurrent users IBM has agreed to investigate further how to improve the performance of the system to enable it to scale to 3000 concurrent users before the go-live date IBM will fly in specialist resources for this activity

bull The Queensland Health business model has changed since the commencement of the project The original intent was for all processing to be done centrally within the Shared Service Provider entity within Queensland Health Under the original business model 600 concurrent users was sufficient The revised business model now distributes the rostering workload out the regions thereby increasing the concurrent user requirement to 3000

bull The concurrent users discussion is another example of requirements not being adequately defined or sufficiently communicated by Queensland Health so that all parties have a common understanding of the systems scope This lack of clarity in scope makes it extremely difficult to pursue IBM over delays or performance issues relating to the project

bull The Board has agreed that James Brown Director Program Delivery Directorate CorpTech will act as an independent chair for the Queensland Health Project Directorate meeting

21 July 2009

RTI Document No85

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

8 Queensland Government

PubUcWorks

Queensland Health LATTICE Replacement Project Project Assurance Report

18th June 2009

RTI Document No86

RTI RELEASE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

RTI R

ELEA

SE

PUHN(D ACTUAL

Observation

Total number of Test Cases 2211 Total completed Test Cases 1415

Remaining Test Days 15 Current completion rate per day 45 Required daily completion rate 95

Working days since start of UAT 32

Slippage from planned execution 12 (38)

Comment

Queensland Health committed that all the tests will have been completed by 3 July 2009and will consider strategies such as additional weekend work and extended daily hours in order to achieve this target

The total number of test cases has been revised from 3307 down to 2211 as Queensland Health have elected not to count repeat test executions

~CorpTech P guaensand Govoment~)~Otoa~latMlk__

AIIrfilirtitll~buifrvnwrJltm bull~~------~--- ~ RTI Document No87

RTI RELEASE

4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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4 Status of All Sev1 ampSev2 System Defects shy 60

20

~

1Il 100 3 ~

IiIi 80 z

60

u 2J 25 27

20 10 20 21 There are 201 open severity 1 and severity 2 errors ~ ~ 1

~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ 5 sec c C C C C C C C C C C c 5 ~ ~ ~ ~ ~ ~ ~ ~ 2 ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ M 0 S S ~ ~ 8 S 8 8 ~ ~ ~ ~ ~ ~ ~ ~ Green line indicates that the defects have been retested

__~(~ Open (QI-EST) - Open (corptecn) - teaay rOf relet I -uosea Isrxel ln Y I [

IBMs performance in clearing outstanding defects has improved significantly

Improvement in retesting is now evident This trend needs to continue in order to meet 3 July 2009

27 31 J2 ~J 2110

CorpTech A ~Queenslnd Govem~~~t 1I1JIImlfII buJilndJ jDwrJmd ~ 011101 kWW------~ RTI Document No88

RTI RELEASE

--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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--

Current Rescheduling

starts 15m

12M

SmItty check Open defects + discovery rate -resolution rate -gt0 by 24AJ7

-- 2_ _ _7 171 I 247 31ft7 01 _ 2V11

Sev1 and SeY2 defects

executed and

All Se and SeY2 defects closed and all test cases executed and passed

Max 2x Sev1 defects Max 20x Sev2 defects

UAT completion on 11m - Sim2

CorpTech fVrllltrl ~ Irwn~rraquotrt -_ e

RTI Document No89

RTI RELEASE

Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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Queensland Health Meeting Outcomes - 17 June 2009

Queensland Health have committed to meet 3 July for completion of UAT Will work weekends Will work extended daily hours Team is focussed on project delivery and a go-live date by end November 2009

IBM withdrawing from the project is not an option

Resolution (including testing) of Sev1 and Sev2s before 31709 will be challenging for IBM consideration may need to be given to prioritisation of the resolution effort and this will be managed through the Governance Board In any event any sev1 and sev2 defect that are agreed to be deferred post go live must be resolved before the system is accepted Qhealth remains concerned about the effortcomplexity resulting from the accumulated number of work arounds

Funding for the delay needs to be resolved Qhealth has not agreed to meet the additional $2m and remains committed to the previously agreed Qhealth contnbution of $7m

CorpTech I~ Qubullbullnsllnd GoVllmmenl AlIfIIM ZIt IOtPOfII1t htJlnnJ IJQIIlk)II) ~ OtrlqlPlllllkWaIkl ~~----~~-

~ --~ RTI Document No90

RTI RELEASE

- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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- EXECUTIVE DIRECTOR CTC-13933

SUBJECT

Implementation of Infrastructure for the WorkBrain Proof of Concept (POC)

BACKGROUND

The IBM prime contractor has proposed to implement WorkBrain to process the awards for whole of Government (w-o-G) HR payroll The WorkBrain POC environment is urgently required in order to validate this functionality to be delivered through this solution as an alternative to SAP It is also required to confirm the capability of the proposed solution to scale up to satisfy expected end-state demand and requirements when aU agencies are on the new Shared Service Solutions The criticality of this application demands comprehensive and progressive evaluation and early identification of issues and prOVisioning capacity and environments for this Worbrain POC will facilitate this evaluation process

CURRENT STATUS

In order to provision the hosting of the WorkSrain POC by the 7 January 2008 urgent approval of this brief is required It should be noted that in order to guarantee provisioning of capacity by the required deadline the formal procurement request will need to be provided to the Centre for Information and Communication CITEC by the12 December 2007 The results of the testing of WorkBrain will provide validation and confirmation of the proposed solution underpinning the IBM prime contractor submission

There are three phases to the IBM POC bull phase one is non rostering volume tests on the awards calculation bull phase two includes fostering and awards calculation for rostering agencies and bull phase three is futl end state rostering and awards calculation excluding reporting

This briefing note is seeking approval for the implementation charges to be incurred by CorpTech for the establishment of the environment to facilitate phase one proof of concept The remaining phases will be address in subsequent briefing notes once the scope and costs have been finalised

Phase One Costs - Implementation The once off implementation charges for establishing the POC environment for phase one is $1804660 as detailed in the attached CITEC proposal (attachment one)

Phase One Costs - OngOing The ongoing capacity costs are being incurred three months earlier than required by CorpTech SSS and as such CorpTech will incur an additional cost per month of $4838140 These costs will be captured under cost centre EG1000 established for the Lattice Replacement and the WorkBrain POCo

for the

provision of on-going support services fromCITEC for 2007-08 The ongoing costs for phase one WorkBrain POC will be covered under the existing CorpTech contract with CITEC However it will require the approval of the variation letter as per attachment two This will formalise the new pricings agreed and approved in a previous brief TRX 00572 (attachment three)

s48 - Exempt information

RTI Document No91

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RECOMMENDATION

That you

1 sign the attached CITEC proposal (attachment one)

2 sign the attached requisition for $1804660 (attachment four) and

3 sign the attached letter of variation

Prepared bY~ Endorsed by

~Gary Palmer Jane Stewart Director Technology Solutions Acting Deputy Executive Director Shared Service Solutions CorpTech Tel 3227 7712 Tel 3247 5225

Recommendation Approved ~

Date famp93

Cont~ Gllry Palmer Branch SSS Tlaquolmotogy CotpToob Telephone (01) 32217712 OoeJl) 0105 - SSsTO 1ocmolDIJOO 1l1m1o~nrampmiddotNolescIfC aerallliM200112xx BN OrR EO (7 bull PmoofConl oflofrasilUClllf1 lbr WorIcllmiD POedoc

RTI Document No92

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DEPUTY EXECUTIVE DIRECTOR CTC-14373

SUBIECT

Establishment of an Enterprise Resource Planning (ERP) Central Component (ECC) preshyproduction and production environment for the Queensland Health Implementation of Continuity (QHIC) project

BACKGROUND

With vendor support discontinuing for the current Queensland Health Human Resource solution priority attention has been given to its replacement by CorpTech As a result Program 42 has accelerated and condensed the project to facilitate the migration from Lattice onto an interim SAP ECC and Whole of Government Work brain solution

CURRENT STATUS

There Is an urgent requirement to establish an environment to host the pre-production and production ECC systems to enable the QHIC project team to meet the projects go-live date

i This briefing note Is seeking approval for the once off Implementation charges to be incurred Ito enable the establishment of this environment for QHIC

j Costs - Implementation The once off implementation charge for establishing the capacity to support the I

establishment of this environment is $1134320 (Inc GSn as detailed in the attached CITEC fproposal (attachment one)

Costs - Ongoing fThe ongoing capacity costs requires a commitment of 36 months please see the table below

I

VPar charge to host the Production and Pre Production ECC Systems for QHIC

Four Central Processing Units (CPU) allocation to the VPar

$513700 $18493200

$1261480 $454 13280

Budget The budget for the CorpTech Share

[

or the provision of on-going support I osts for the QHIC environments are

Included in the 2008-2009 budget estimates

i I

I I I I j-

I 1

RTI Document No100

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RECOMMENDATION

That you sign the attached CITEC proposal (attachment one)

Prepared by ~

GarypalmJ Director Technology Solutions CorpTech Tel 3227 7712

7r100KDate

Philip Ho Deputy Executive Director CorpTech Tel 3247 5225

Endorsed by

I Date J1middotr ( 0 I

1

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~ I I RTI Document No101

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

RTI R

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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-4shy

Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

RTI R

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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-4shy

Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

RTI R

ELEA

SE

Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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-4shy

Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

Pages 57 through 60 redacted for the following reasons- - - - - - - - - - - - - - - - - - - - - - - - - - - -s37 access deferred

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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-4shy

Attachment A -Governance

QHIC Project Governance

Key Business User

Adrian Shea

Project Accountabilities

AgencyDepartment Line Management reporting

Project Executive

Michael Kalimnics

Portfolio Executive

Margaret Berenyi

leT Provider

Bill Dcak

Portfolio Assurancemiddot James Brown

Program Assurance Tony Price

Participates in Program Board meetings

RTI Document No123

RTI RELEASE

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

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ELEA

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

RTI R

ELEA

SE

Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC-154G8

Submission to the Executive Director

Subject Queensland Health Implementation of Continuity SAP Implementation Review

Purpose To request that the Executive Director approve the engagement of SAP to undertake an independent quality assurance review of the Queensland Health Implementation of Continuity SAP implementation

Background

A standard activity deployed in the SAP implementations in CorpTech has been the engagement of SAP to undertake the Going Live Check an evaluation of the solution just prior to go live Given Queensland Health Implementation of Continuity project is a large and complex payroll implementation and recent issues with Human Resources Finance integration design and performance it is proposed an independent quality assurance review is completed now during the realisation phase A primary reason for undertaking the review now is to allow for any rectifications prior to go live

Conduct of this review is also supported by the recommendation from Internal Audit relating to the Human Resources Finance desigl1 that a detailed design review be conducted by an independent SAP consultant prior to approval of the design

Scope

The review will be conducted by a team of experienced consultants from SAP Australia who are independent of the Queensland Health Implementation of Continuity project Use of SAP

to conduct the review is appropriate to ensure that the solution design meets SAP standards The review will focus on functional and technical quality assurance and project management

The functional and technical review will include bull completeness of configuration bull quality of configuration bull f lexibility of the config uration bull completeness and quality of interfaces and data exchange in and out of SAP specifically

Workbrain (note review will not cover Workbrain design but will cover interaction with Workbrain)

bull completeness and quality of the Human Resources Finance integration configuration including postings to the finance solution

bull use of best practice models and processes compared with bespoke processes

RTI Document No128

RTI R

ELEA

SE

- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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- 2 shy

bull use of current SAP functionality ensuring it is used for the purpose for which it has been designed

bull ensuring the customer is positioned to take advantage of future SAP functionality bull ensuring SAP Gaps have been covered in the most appropriate manner and ensuring

the quality of the developments is of a suitable standard

The project management review Is designed to establish confidence in the ability of the project to deliver on time and on budget The project management review will include bull project risk review to identify risks with the implementation process and determine the

necessary mitigation actions bull project management of key areas including system configuration know-how transfer

change management and communication bull quality of project documentation and the use of Solution Manager

The approach in assessing the project management and risks includes scheduling a series of on-site interviews with key project team members and reviewing a sample of project documentation

The deliverables from the SAP review will incorporate a detailed review report and a presentation on findings

The estimated cost for the review is on a fixed service fee of $25000 excluding GST This will be met from Program funds

Exact timing for the review will be confirmed following formal approval to conduct the work

Recommendation

It is recommended that the Executive Director give approval for bull the engagement of SAP Australia to undertake an independent quality assurance

review of the Queensland Health Implementation of Continuity project SAP Human Resources I Payroll implementation

bull expenditure of $25000 for the cost of the review

Responsible officer

Recommendation approved Margaret ereny Executive Director

own Program Delivery Director CorpTech

RTI Document No129

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Ref CTC~15560

Submission to the Executive Director

Subject Variation to Statement of Work 8 - Queensland Health LATTICE Payroll Replacement

Purpose Executive Director Approval of Change Request CR000194

Background

Twelve defects have been identified by IBM which have been assessed as out of scope for the Queensland Health LATTICE Payroll replacement Project

Discussions between Queensland Health and CorpTech have confirmed that the 12 defects are new requirements and were not included in Queensland Health requirements documentation

IBM has assessed that rectification of the defects would require additional resources at a cost of $100000 in order to maintain the agreed implementation date of 23 August 2009

On 16 April 2009 the QHIC Project Board supported the development of a Change Request for $100000 for IBM to incorporate the 12 additional requirements

The Executive Director CorpTech has the delegation to execute a Change Request to the contract with IBM

Issues

Execution of a Change Request by the Executive Director CorpTech is required to formalise a revision to the Queensland Health Statement of Work to incorporate the new requirements

Recommendation

It is recommended that the Executive Director CorpTech approve the attached Change Request

(~ ~009

Responsible officer rogram Director ry Directorate

Recommendation approved

RTI Document No130

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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Is ~

e Queensland Government

Public Works

Contract Change Document (CCD) Form Submission Please send this completed form to CorpTech Strategic Program Office (SPa) corptechspotreasurvqldgovau

Section 1 - Details of Initiating Officer

~==~~~c===~~ f would like the in this document to be Investigated and the Customer Contract changed accordingly

Note The Initiating officer must sign before nrnt1 ~ln to the SPO

middotmiddotmiddotmiddotmiddotmiddot-middot1

151 No r8l No 121 No 121 No t8I No ONo t8l No

t8I No

r8l No

Customer (CorpTech) o Contractor (IBM) o Other Provide Details (eg Agency SSP etc)

DYes DYes o Yes DYes DYes IZJ Yes DYes

DYes

Provide Delails

Section 3 - Contract Change Request Category hangs request an EXtenSIon-QfTimiddot-m~e--=-EO-=T=--C-~----=------7-----r-P=-ro-V1--middot(j-e-=De-t-almiddotls-----------

Ischeinge retiltetO anRFC RFC Number

Section 4 - Documents Affected DNo r8l Yes j SoW 8 Version 12 Iampl No Dyes gt sow Versiofl

DNo I8l Yes )ill No o Yes Ii- Provide Details

CR000194 - QHIC SOW 8 Severity 2 Defecls_090S06 Page 1 of 4

RTI Document No131

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IBM Chango Request (CR) Form Use this form to raise a OR for the IBM Project Environment only

Section 5 - Change Request Description

rlf1ljti(jl~l~1

IBM has agreed to the classification of the QO items as listed in section 7 as Defects to expedite their closure due to the impact on UAT

To enable the entry criteria for UAT to be achieved on the Slh May 2009 and to allow the UAT testing to progress in accordance with the current Schedule

For the sake of clarity only the following defects not in order of priority require rectification to achieve entry into UAT on the 5th of May

QC Serial No 2690

QC Serial No 2766

QC Serial No 2887

To commence UAT

Section 6 - Consultation Details

Bill Doak IBM As above

CR000194middot QHIC sow 6 Severity 2 Dafecs_090506 Page 2 of 4

RTI Document No132

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IBM Change Request (CR) Form Use this form to raise a CR for the IBM Project Environment only

Section 7 -- Contract Variation Identify what Is proposed 10 be removod and added to tile Contract Please be word speoiHc and use the exact text detailed in tile Controcl Please provide specific wording includillg appropriate secton referollCGs clause numbers etc You may delete oradd Gxtra sections where lIecessary

To undertake the correction to the QHIC SOW 8 Severity 2 Defects as identified in the table below

sectt91ttpn)1 9

QC Description PPRT Negative Balances bafng imported from Lattice causing errors in CWPP Workbrain Instance

2486

2688 Workbrain UAT Defect 82 - Meal Allowance pay rule 107045 missing from many calculation groups

2690 WB UAT Defect 187 - Workbrain - Timacode MENT not displayed in timecode look up table in timesheet through new edit

2751 Workbrain UAT Defect 110 - OTM record on timesheet when WRK_BRK is entered

WB - PPRT - Public Holiday that falls within Y2 pay leave period is paid at full rate in Workbraln (4)

2854

2766

WB - PPRT - Calc Group for AIN Students is specified for 8middot15 Night Penalty whereas 175 is paid ill Lattice

2887 WB PPRT - Fatigue Leave and Shift Penalties Paid on PHNR leave 2908 WB - PPRT - Clarification of when a meal allowance is paid for a Nurse

WB - PPRT - Clarification of when a meal allowance is paid for a I-mEA employee

2910

2919 SAP - PPRT - DB Employer Superannuation including Non-Super Adjustments in calculation

2961 WB - PPRT - OTEQU1V and MEAL 1 generated when employee has STDOWN leave applied

2966 WB - PPRT - OT and 000 shift end time not paying OT2 QH_SMOshyRMOJT_SMO

Payment for these Services is $100000 ex GST Invoicing to be raised only on completion of correction of Defects listed in the above Table

Section 8 - Reviews

upmiddot

SPO Vendor Management

SPO Schedule amp Planning

SPO Resourcing

IBM Finance

CR000194 - QHIC SOW 8 severity 2 Defects_090506 Page 3 of 4

RTI Document No133

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IBM Change Request (CR) Form Use this form to raise a CR for the IBM Project Environment only

Section 9 - Change Request Authorisation Details All Change Control Documents must be signed end dated by 8 person with authority to approve the change as per Schedule 12 of the Customer Contract

We hereby endorse the proposed change outlined In this document

Approval Signatures

We acknowledge and agree that this change request constitutes a Contract Variation and shall be binding on parties

Customers Authorisin

Margaret Beranyi

Position

IExecutive Director - CorpTech

Witness (Name)

Contractors Authorisin

William Doak

Position (Signature) (Date)

IProgram Dite~tor I [ I I Witness (Name) (Signature) (Date)

I II I I I

CR000194middot QHIC SOW 8 Severity 2 Defects_090506doc Page 4 of4

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RTI Document No134

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Department of Public Works Ref DPWOOOOO09

Associated Director-General briefing note

Queensland Health LATTICE Payroll Replacement Project

Purpose To provide the Associate Director-General with information regarding IBMs obligations to rectify system defects during User Acceptance Testing

Urgency Information has been requested for a meeting with IBM which will occur within the next two weeks

Background

The Associate Director-General has requested information on IBMs obligations to rectify system defects during User Acceptance Testing in advance of a meeting scheduled to occur within the next two weeks

Current Position

IBMs defect resolution obligations are predominately contained within the contract for the Queensland health LATTICE Replacement Project

These obligations rely on a number of ancillary documents such as a Business Requirements Specification document to be produced as deliverables during the course of the project

As previously advised the Queensland Health business requirements have been defined at a high level and are not in sufficient detail to provide absolute certainty

Notwithstanding the above the proposed commercial offer to IBM of an additional $7 million (excluding GST) is predicated upon IBM delivering an acceptable payroll system for Queensland Health that includes all go-live requirements including the correction of all outstanding issues that prevents employees being paid correctly

RTI Document No135

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-2shy

Relevant clauses from the Governments contract with IBM (GITC Version 5 Agreement Number 0-11) pertaining to the rectification of defects are attached (Attachment A)

Queensland Health Project Board Minutes with the relevant sections highlighted are also attached (Attachment B)

Contact Officer Endorsement James Brown Margaret Bereny Executive Director General Manager Strategy and Planning CorpTech 07) 3721 9233 07) 37219838 0428771439 0417705240

Date

Endorsed by double click check box select checked under Default Value) then OK

o Legal Services 0 Human Resources

o Finance 0 ISO

o ERU 0 Other Please Specify

o Copy to ERU

RTI Document No136

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

RTI Document No137

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IBM Change Request (CR) Form Use this form to raise a CR for the IBM Project Environment only

Section 7 -- Contract Variation Identify what Is proposed 10 be removod and added to tile Contract Please be word speoiHc and use the exact text detailed in tile Controcl Please provide specific wording includillg appropriate secton referollCGs clause numbers etc You may delete oradd Gxtra sections where lIecessary

To undertake the correction to the QHIC SOW 8 Severity 2 Defects as identified in the table below

sectt91ttpn)1 9

QC Description PPRT Negative Balances bafng imported from Lattice causing errors in CWPP Workbrain Instance

2486

2688 Workbrain UAT Defect 82 - Meal Allowance pay rule 107045 missing from many calculation groups

2690 WB UAT Defect 187 - Workbrain - Timacode MENT not displayed in timecode look up table in timesheet through new edit

2751 Workbrain UAT Defect 110 - OTM record on timesheet when WRK_BRK is entered

WB - PPRT - Public Holiday that falls within Y2 pay leave period is paid at full rate in Workbraln (4)

2854

2766

WB - PPRT - Calc Group for AIN Students is specified for 8middot15 Night Penalty whereas 175 is paid ill Lattice

2887 WB PPRT - Fatigue Leave and Shift Penalties Paid on PHNR leave 2908 WB - PPRT - Clarification of when a meal allowance is paid for a Nurse

WB - PPRT - Clarification of when a meal allowance is paid for a I-mEA employee

2910

2919 SAP - PPRT - DB Employer Superannuation including Non-Super Adjustments in calculation

2961 WB - PPRT - OTEQU1V and MEAL 1 generated when employee has STDOWN leave applied

2966 WB - PPRT - OT and 000 shift end time not paying OT2 QH_SMOshyRMOJT_SMO

Payment for these Services is $100000 ex GST Invoicing to be raised only on completion of correction of Defects listed in the above Table

Section 8 - Reviews

upmiddot

SPO Vendor Management

SPO Schedule amp Planning

SPO Resourcing

IBM Finance

CR000194 - QHIC SOW 8 severity 2 Defects_090506 Page 3 of 4

RTI Document No133

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IBM Change Request (CR) Form Use this form to raise a CR for the IBM Project Environment only

Section 9 - Change Request Authorisation Details All Change Control Documents must be signed end dated by 8 person with authority to approve the change as per Schedule 12 of the Customer Contract

We hereby endorse the proposed change outlined In this document

Approval Signatures

We acknowledge and agree that this change request constitutes a Contract Variation and shall be binding on parties

Customers Authorisin

Margaret Beranyi

Position

IExecutive Director - CorpTech

Witness (Name)

Contractors Authorisin

William Doak

Position (Signature) (Date)

IProgram Dite~tor I [ I I Witness (Name) (Signature) (Date)

I II I I I

CR000194middot QHIC SOW 8 Severity 2 Defects_090506doc Page 4 of4

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RTI Document No134

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Department of Public Works Ref DPWOOOOO09

Associated Director-General briefing note

Queensland Health LATTICE Payroll Replacement Project

Purpose To provide the Associate Director-General with information regarding IBMs obligations to rectify system defects during User Acceptance Testing

Urgency Information has been requested for a meeting with IBM which will occur within the next two weeks

Background

The Associate Director-General has requested information on IBMs obligations to rectify system defects during User Acceptance Testing in advance of a meeting scheduled to occur within the next two weeks

Current Position

IBMs defect resolution obligations are predominately contained within the contract for the Queensland health LATTICE Replacement Project

These obligations rely on a number of ancillary documents such as a Business Requirements Specification document to be produced as deliverables during the course of the project

As previously advised the Queensland Health business requirements have been defined at a high level and are not in sufficient detail to provide absolute certainty

Notwithstanding the above the proposed commercial offer to IBM of an additional $7 million (excluding GST) is predicated upon IBM delivering an acceptable payroll system for Queensland Health that includes all go-live requirements including the correction of all outstanding issues that prevents employees being paid correctly

RTI Document No135

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-2shy

Relevant clauses from the Governments contract with IBM (GITC Version 5 Agreement Number 0-11) pertaining to the rectification of defects are attached (Attachment A)

Queensland Health Project Board Minutes with the relevant sections highlighted are also attached (Attachment B)

Contact Officer Endorsement James Brown Margaret Bereny Executive Director General Manager Strategy and Planning CorpTech 07) 3721 9233 07) 37219838 0428771439 0417705240

Date

Endorsed by double click check box select checked under Default Value) then OK

o Legal Services 0 Human Resources

o Finance 0 ISO

o ERU 0 Other Please Specify

o Copy to ERU

RTI Document No136

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

RTI Document No137

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IBM Change Request (CR) Form Use this form to raise a CR for the IBM Project Environment only

Section 9 - Change Request Authorisation Details All Change Control Documents must be signed end dated by 8 person with authority to approve the change as per Schedule 12 of the Customer Contract

We hereby endorse the proposed change outlined In this document

Approval Signatures

We acknowledge and agree that this change request constitutes a Contract Variation and shall be binding on parties

Customers Authorisin

Margaret Beranyi

Position

IExecutive Director - CorpTech

Witness (Name)

Contractors Authorisin

William Doak

Position (Signature) (Date)

IProgram Dite~tor I [ I I Witness (Name) (Signature) (Date)

I II I I I

CR000194middot QHIC SOW 8 Severity 2 Defects_090506doc Page 4 of4

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RTI Document No134

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Department of Public Works Ref DPWOOOOO09

Associated Director-General briefing note

Queensland Health LATTICE Payroll Replacement Project

Purpose To provide the Associate Director-General with information regarding IBMs obligations to rectify system defects during User Acceptance Testing

Urgency Information has been requested for a meeting with IBM which will occur within the next two weeks

Background

The Associate Director-General has requested information on IBMs obligations to rectify system defects during User Acceptance Testing in advance of a meeting scheduled to occur within the next two weeks

Current Position

IBMs defect resolution obligations are predominately contained within the contract for the Queensland health LATTICE Replacement Project

These obligations rely on a number of ancillary documents such as a Business Requirements Specification document to be produced as deliverables during the course of the project

As previously advised the Queensland Health business requirements have been defined at a high level and are not in sufficient detail to provide absolute certainty

Notwithstanding the above the proposed commercial offer to IBM of an additional $7 million (excluding GST) is predicated upon IBM delivering an acceptable payroll system for Queensland Health that includes all go-live requirements including the correction of all outstanding issues that prevents employees being paid correctly

RTI Document No135

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-2shy

Relevant clauses from the Governments contract with IBM (GITC Version 5 Agreement Number 0-11) pertaining to the rectification of defects are attached (Attachment A)

Queensland Health Project Board Minutes with the relevant sections highlighted are also attached (Attachment B)

Contact Officer Endorsement James Brown Margaret Bereny Executive Director General Manager Strategy and Planning CorpTech 07) 3721 9233 07) 37219838 0428771439 0417705240

Date

Endorsed by double click check box select checked under Default Value) then OK

o Legal Services 0 Human Resources

o Finance 0 ISO

o ERU 0 Other Please Specify

o Copy to ERU

RTI Document No136

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

RTI Document No137

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Department of Public Works Ref DPWOOOOO09

Associated Director-General briefing note

Queensland Health LATTICE Payroll Replacement Project

Purpose To provide the Associate Director-General with information regarding IBMs obligations to rectify system defects during User Acceptance Testing

Urgency Information has been requested for a meeting with IBM which will occur within the next two weeks

Background

The Associate Director-General has requested information on IBMs obligations to rectify system defects during User Acceptance Testing in advance of a meeting scheduled to occur within the next two weeks

Current Position

IBMs defect resolution obligations are predominately contained within the contract for the Queensland health LATTICE Replacement Project

These obligations rely on a number of ancillary documents such as a Business Requirements Specification document to be produced as deliverables during the course of the project

As previously advised the Queensland Health business requirements have been defined at a high level and are not in sufficient detail to provide absolute certainty

Notwithstanding the above the proposed commercial offer to IBM of an additional $7 million (excluding GST) is predicated upon IBM delivering an acceptable payroll system for Queensland Health that includes all go-live requirements including the correction of all outstanding issues that prevents employees being paid correctly

RTI Document No135

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-2shy

Relevant clauses from the Governments contract with IBM (GITC Version 5 Agreement Number 0-11) pertaining to the rectification of defects are attached (Attachment A)

Queensland Health Project Board Minutes with the relevant sections highlighted are also attached (Attachment B)

Contact Officer Endorsement James Brown Margaret Bereny Executive Director General Manager Strategy and Planning CorpTech 07) 3721 9233 07) 37219838 0428771439 0417705240

Date

Endorsed by double click check box select checked under Default Value) then OK

o Legal Services 0 Human Resources

o Finance 0 ISO

o ERU 0 Other Please Specify

o Copy to ERU

RTI Document No136

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

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-2shy

Relevant clauses from the Governments contract with IBM (GITC Version 5 Agreement Number 0-11) pertaining to the rectification of defects are attached (Attachment A)

Queensland Health Project Board Minutes with the relevant sections highlighted are also attached (Attachment B)

Contact Officer Endorsement James Brown Margaret Bereny Executive Director General Manager Strategy and Planning CorpTech 07) 3721 9233 07) 37219838 0428771439 0417705240

Date

Endorsed by double click check box select checked under Default Value) then OK

o Legal Services 0 Human Resources

o Finance 0 ISO

o ERU 0 Other Please Specify

o Copy to ERU

RTI Document No136

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

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Attachment A

GITC v5 Agreement Number Q-11 Defect Clause Excerpts

Part 2 of GITC sub-clause 11 defines a Defect as a defect error or malfunction which caused the Deliverable to not comply perform or operate in accordance with the Contract Specifications when operated in accordance with the Contract Specifications

Part 2 of GITC sub-clause 11 further states that Contract Specifications means the totality of any technical or descriptive specifications of functional operational performance or other characteristics relating to a Deliverable to be provided under the Customer Contract and may include

(a) any specifications agreed to by the Customer and the Contractor in the performance of their obligations under and in accordance with the terms of the Customer Contract

Given the above definitions Part 2 of GITC sub-clause 952 provides that where the Contractor becomes aware of a Defect or Virus (including where the Customer notifies the Contractor in writing during the Contract Period) without limiting any other rights of the Customer

(a) the Customer shall provide to the Contractor necessary access to the System and

(b) the Contractor shall promptly undertake any rectification work necessary to rectify that Defect or remove that Virus at no charge to the Customer

Relating to the QHIC Implementation to date the Project has never received and agreed the complete and final Contract Specifications The design and build documentation required by the Customer Contract to be delivered in accordance with Ascendant Methodology is incomplete and therefore IBM may rely on this ambiguity and discrepancy to dispute what is or is not defined as a Defect

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Business Case Submission amp Sole Offer Approval

Contractor Engagement

Purpose and objectives

To fulfil CorpTechs obligations under the Customer Contract for the implementation of the Lattice Replacement for Queensland Health

Nominated Project Officer

Malcolm Campbell

Project Title Integration Tool (XI) Specialist

DivisionBranch Queensland Health Lattice Payron Replacement Project

Tasks to be performed

Lead senior developers and developers in designing developing implementing and maintaining system enhancements and modifications in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work

Analyse business requirements and system specifications and provide strategic expertise to staff and management to ensure speCifications are aligned to business requirements

Analyse and solve complex system problems to provide innovative solutions to business requirements in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work in required timeframes

Complete system design speCification development unit testing and maintenance and associated documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech development standards

Maintain and enforce a quality based procedural framework for the development and maintenance of the systems managed by CorpTech

Provide highwlevel advice on the development of information management best practice and application to CorpTech

Liaise consult and negotiate effectively withteam members other project teams stakeholders and client groups to develop and maintain effective working relationships and the integrity of the overall integrated solution and

Contribute to effective client focussed teamwork by developing an understanding of the roles and duties of team members within the team and across CorpTech and working collaboratively to achieve outcomes with a commitment to quality and customer service

RTI Document No164

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Resource requirements

Minimum of 7 yrs experience in

SAP XI technical configuration Interface design SAP CPS design and build

Functional Design configuration and build defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 -

Whole Contract Value =$191533 Total Engagem ent Value (including all previous spend on this contractor) $1107301

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specmc skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Ian Cook supplied by SAP through the existing ESP agreement which terminates on 30062009

Given the difficulty in sourcing someone with the equivalent skill-set and lans experience and knowledge of the project there is no value in a competitive market process hence a Sale Offer will be issued to SAP for Ian continuing services

In the absence of an ESP head agreement SAP will be contracted through a standard GITC arrangement

Due to the Total Engagement Value of this contractor approval will be required from DG DPW

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SLT (CTC-15676 refers - See Attachment A)

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Business Case Submission amp Sole Offer Approval

Contractor Engagement

Purpose and objectives

To fulfil CorpTechs obligations under the Customer Contract for the implementation of the Lattice Replacement for Queensland Health

Nominated Project Officer

Malcolm Campbell

Project Title Integration Tool (XI) Specialist

DivisionBranch Queensland Health Lattice Payron Replacement Project

Tasks to be performed

Lead senior developers and developers in designing developing implementing and maintaining system enhancements and modifications in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work

Analyse business requirements and system specifications and provide strategic expertise to staff and management to ensure speCifications are aligned to business requirements

Analyse and solve complex system problems to provide innovative solutions to business requirements in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work in required timeframes

Complete system design speCification development unit testing and maintenance and associated documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech development standards

Maintain and enforce a quality based procedural framework for the development and maintenance of the systems managed by CorpTech

Provide highwlevel advice on the development of information management best practice and application to CorpTech

Liaise consult and negotiate effectively withteam members other project teams stakeholders and client groups to develop and maintain effective working relationships and the integrity of the overall integrated solution and

Contribute to effective client focussed teamwork by developing an understanding of the roles and duties of team members within the team and across CorpTech and working collaboratively to achieve outcomes with a commitment to quality and customer service

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Resource requirements

Minimum of 7 yrs experience in

SAP XI technical configuration Interface design SAP CPS design and build

Functional Design configuration and build defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 -

Whole Contract Value =$191533 Total Engagem ent Value (including all previous spend on this contractor) $1107301

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specmc skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Ian Cook supplied by SAP through the existing ESP agreement which terminates on 30062009

Given the difficulty in sourcing someone with the equivalent skill-set and lans experience and knowledge of the project there is no value in a competitive market process hence a Sale Offer will be issued to SAP for Ian continuing services

In the absence of an ESP head agreement SAP will be contracted through a standard GITC arrangement

Due to the Total Engagement Value of this contractor approval will be required from DG DPW

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SLT (CTC-15676 refers - See Attachment A)

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Business Case Submission amp Sole Offer Approval

Contractor Engagement

Purpose and objectives

To fulfil CorpTechs obligations under the Customer Contract for the implementation of the Lattice Replacement for Queensland Health

Nominated Project Officer

Malcolm Campbell

Project Title Integration Tool (XI) Specialist

DivisionBranch Queensland Health Lattice Payron Replacement Project

Tasks to be performed

Lead senior developers and developers in designing developing implementing and maintaining system enhancements and modifications in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work

Analyse business requirements and system specifications and provide strategic expertise to staff and management to ensure speCifications are aligned to business requirements

Analyse and solve complex system problems to provide innovative solutions to business requirements in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work in required timeframes

Complete system design speCification development unit testing and maintenance and associated documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech development standards

Maintain and enforce a quality based procedural framework for the development and maintenance of the systems managed by CorpTech

Provide highwlevel advice on the development of information management best practice and application to CorpTech

Liaise consult and negotiate effectively withteam members other project teams stakeholders and client groups to develop and maintain effective working relationships and the integrity of the overall integrated solution and

Contribute to effective client focussed teamwork by developing an understanding of the roles and duties of team members within the team and across CorpTech and working collaboratively to achieve outcomes with a commitment to quality and customer service

RTI Document No164

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Resource requirements

Minimum of 7 yrs experience in

SAP XI technical configuration Interface design SAP CPS design and build

Functional Design configuration and build defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 -

Whole Contract Value =$191533 Total Engagem ent Value (including all previous spend on this contractor) $1107301

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specmc skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Ian Cook supplied by SAP through the existing ESP agreement which terminates on 30062009

Given the difficulty in sourcing someone with the equivalent skill-set and lans experience and knowledge of the project there is no value in a competitive market process hence a Sale Offer will be issued to SAP for Ian continuing services

In the absence of an ESP head agreement SAP will be contracted through a standard GITC arrangement

Due to the Total Engagement Value of this contractor approval will be required from DG DPW

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SLT (CTC-15676 refers - See Attachment A)

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Resource requirements

Minimum of 7 yrs experience in

SAP XI technical configuration Interface design SAP CPS design and build

Functional Design configuration and build defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 -

Whole Contract Value =$191533 Total Engagem ent Value (including all previous spend on this contractor) $1107301

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specmc skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Ian Cook supplied by SAP through the existing ESP agreement which terminates on 30062009

Given the difficulty in sourcing someone with the equivalent skill-set and lans experience and knowledge of the project there is no value in a competitive market process hence a Sale Offer will be issued to SAP for Ian continuing services

In the absence of an ESP head agreement SAP will be contracted through a standard GITC arrangement

Due to the Total Engagement Value of this contractor approval will be required from DG DPW

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SLT (CTC-15676 refers - See Attachment A)

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Timeframe

2 dayslweek

Initial Engagement - 060709 - 300909 Extension 1 - 011009 - 3112109

Extension 2 - 0101110 --310310

Managing the engagement

The nominated project officer is aware of hisher responsibilities in managing the project

The contractors performance will be monitored by the nominated project officer in conSUltation with the Business Unit Director and the Resource Management Unit (A Performance Report will be completed by the Business Area and kept with the evaluation documentation in the Resource Management Unit)

End of contract management

Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented under the guidance of the Project Officer

The contractor will be advised by the Project Officer of the need to document any new systems or processes developed during the project

There will be a process for giving and receiving feedback for the contractor in writing or verbally through the nominated Project Officer or another Public Sector officer in accordance with the resulting contract

APPROVED BY

Name Malcolm Campbell Position Director

Signed ~~-- ~ Date f Y poundOCf-

APPROVEDBr

Name TJamEts B~n Position Program Director

Sjgned~~~ Date l~ -- ~- -

Name

Signed

APPROVED BY

Position

Date

Refer Instrument ofDelegation 24(authorise Business Case Submission) amp 25 (authorise Sole Supply)

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Business Case Submission ampSole Offer Approval

Contractor Engagement

Purpose and objectives

To fulfil CorpTechs obligations under the Customer Contract for the implementation of the Lattice Replacement for Queensland Health

Nominated Project Officer

Malcolm Campbell

Project Title Integration Testing (Workbrain)

Queensland Health Lattice Payroll Replacement Project DivisionBranch

Tasks to be performed

Lead senior developers and developers in designing developing implementing and maintaining system enhancements and modifications in the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work

Analyse business requirements and system specmcations and provide strategic expertise to staff and management to ensure specifications are aligned to business requirements

Analyse and sove complex system problems to provide innovative solutions to business requirements In the delivery of support to Shared Service Providers (SSPs) Agencies and CorpTech and completion of project work in required timeframes

Complete system design specification development unit testing and maintenance and associated documentation of the applications and systems managed by CorpTech in strict compliance with CorpTech development standards

Maintain and enforce a quality based procedural framework for the development and maintenance of the systems managed by CorpTech

Provide high-level advice on the development of information management best practice and appllcation to CorpTech

Liaise consult and negotiate effectively with team members other project teams stakeholders and client groups to develop and maintain effective working relationships and the integrity of the overall integrated solution and

Contribute to effective client focussed teamwork by developing an understanding of the roles and duties of team members within the team and across CorpTech and working collaboratively to achieve outcomes with a commitment to quality and customer service

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I Resource requirements

I Minimum of 7 yrs experience in

HR Payroll Finance Integration Defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 - Whole Contract Value = $272976

These costs are based on the incumbents current rate It is anticipated that CorpTech will be able to negotiate a reduction in this rate so figures above represent a worst~case scenario

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met

There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specific skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Zab Jamshidi supplied by Logica CMG through the existing ESP agreement which terminates on 300612009

Given the difficulty in sourcing someone with the equivalent skill-set and Zabjs experience and knowledge of the project there is no value in a competitive market process hence a So[e Offer will be issued to Logica CMG for Zabis continuing services

In the absence of an ESP head agreement Logics will be contracted through a standard GITC arrangement

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SL T (CTC-15676 refers - See Attachment A)

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Timeframe

5 daysweek Initial Engagement - 010709 - 300909

Extension 1 - 011009 - 3112109

Extension 2 - 010110 - 310310

APPROVED BY

Name Malcolm Campbell

APPROVEDBr

Name James Brown

Signed

1 APPROVED BY

Name Margaret B~ ~ Position Executiv Di~ector

Signed 1 )rV-1 Date (4 Ibrno it

Managing the engagement

The nominated project officer is aware of hisher responsibilities in managing the project

The contractors performance will be monitored by the nominated project officer in consultation with the Business Unit Director and the Resource Management Unit (A Performance Report will be completed by the Business Area and kept with the evaluation documentation in the Resource Management Unit)

End of contract management

Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented under the guidance of the Project Officer

The contractor will be advised by the Project Officer of the need to document any new systems or processes developed during the project

There will be a process for giving and receiving feedback for the contractor in writing or verbally through the nominated Project Officer or another Public Sector officer in accordance with the resulting contract

Refer Instrument ofDelegation 24(authorise Business Case Submission amp 25 (authorise Sole Supply)

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I Resource requirements

I Minimum of 7 yrs experience in

HR Payroll Finance Integration Defect resolution

Estimated cost and source of funding

Initial Engagement - Extension 1 - Extension 2 - Whole Contract Value = $272976

These costs are based on the incumbents current rate It is anticipated that CorpTech will be able to negotiate a reduction in this rate so figures above represent a worst~case scenario

The contract is approved to be funded from cost centre EA0007

Risks

CorpTech are at risk of breach of contract if a resource is not supplied

There is a risk to project of not finding a suitable resource as the timeframes for deliverables would not be able to be met

There would be a risk to the project if there were performance issues with an alternative resource because they wouldnt have the specific skills or history of the project to maintain continuity the same as the existing resources does

Procurement strategy

The current incumbent is Zab Jamshidi supplied by Logica CMG through the existing ESP agreement which terminates on 300612009

Given the difficulty in sourcing someone with the equivalent skill-set and Zabjs experience and knowledge of the project there is no value in a competitive market process hence a So[e Offer will be issued to Logica CMG for Zabis continuing services

In the absence of an ESP head agreement Logics will be contracted through a standard GITC arrangement

This role falls within QHIC and is therefore exempt from the EVM process and will therefore not need approval from SL T (CTC-15676 refers - See Attachment A)

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Timeframe

5 daysweek Initial Engagement - 010709 - 300909

Extension 1 - 011009 - 3112109

Extension 2 - 010110 - 310310

APPROVED BY

Name Malcolm Campbell

APPROVEDBr

Name James Brown

Signed

1 APPROVED BY

Name Margaret B~ ~ Position Executiv Di~ector

Signed 1 )rV-1 Date (4 Ibrno it

Managing the engagement

The nominated project officer is aware of hisher responsibilities in managing the project

The contractors performance will be monitored by the nominated project officer in consultation with the Business Unit Director and the Resource Management Unit (A Performance Report will be completed by the Business Area and kept with the evaluation documentation in the Resource Management Unit)

End of contract management

Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented under the guidance of the Project Officer

The contractor will be advised by the Project Officer of the need to document any new systems or processes developed during the project

There will be a process for giving and receiving feedback for the contractor in writing or verbally through the nominated Project Officer or another Public Sector officer in accordance with the resulting contract

Refer Instrument ofDelegation 24(authorise Business Case Submission amp 25 (authorise Sole Supply)

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Timeframe

5 daysweek Initial Engagement - 010709 - 300909

Extension 1 - 011009 - 3112109

Extension 2 - 010110 - 310310

APPROVED BY

Name Malcolm Campbell

APPROVEDBr

Name James Brown

Signed

1 APPROVED BY

Name Margaret B~ ~ Position Executiv Di~ector

Signed 1 )rV-1 Date (4 Ibrno it

Managing the engagement

The nominated project officer is aware of hisher responsibilities in managing the project

The contractors performance will be monitored by the nominated project officer in consultation with the Business Unit Director and the Resource Management Unit (A Performance Report will be completed by the Business Area and kept with the evaluation documentation in the Resource Management Unit)

End of contract management

Guidelines and templates available on the CTlntranet for skills and knowledge transfer are to be implemented under the guidance of the Project Officer

The contractor will be advised by the Project Officer of the need to document any new systems or processes developed during the project

There will be a process for giving and receiving feedback for the contractor in writing or verbally through the nominated Project Officer or another Public Sector officer in accordance with the resulting contract

Refer Instrument ofDelegation 24(authorise Business Case Submission amp 25 (authorise Sole Supply)

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Attachment A

Department of Public Works Ref DPWOOOOO09

Associate Director-General briefing note

IBM and QHIC Payroll Replacement Project

Purpose

To provide a briefing for the Associate Director-General on the performance of IBM acting as a Prime Contractor for the implementation of the Business Solutions Program

Urgency

This briefing note is required for a meeting with the Associate Director~General on 15 May 2009

Background

In May 2007 an independent review of the CorpTech implementations of human resource and finance systems to~date was undertaken which identified issues regarding overall timeliness and cost of the Business Solutions Program

The reviews recommendation to continue with the program but seek the expertise of an experienced externallCT organisation to lead any subsequent implementations as the Prime Contractor was approved by the Treasurer This externallCT provider would replace CorpTechs implementation role

In November 2007 the Treasurer following a competitive tender process approved entering into a contract with IBM to undertake the remaining development and implementation of the new SAP finance and human resource systems as part of the Governments Shared Service Initiative

IBM was engaged under a modified GITC contract IBM proposed that it would develop and implement human resource and finance systems using a number of Statements of Work Each statement of work once finalised and agreed would be accepted into the Contract

The first set of Statements of Work was implemented to transition from the existing Shared Service Solutions enVironment where CorpTech had implementation responsibility to the Prime Contractor model

This was to ensure that IBM understood the complexity of the proposed program of work and for it to establish a Program Office In which each Statement of Work would be coordinated to maximise expertise across each implementation and reduce the cost for each agency implementation

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

t~-~--~middot1~~~~Yi~~~ -~~~t

Participates in Program Board meetings

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

t~-~--~middot1~~~~Yi~~~ -~~~t

Participates in Program Board meetings

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

t~-~--~middot1~~~~Yi~~~ -~~~t

Participates in Program Board meetings

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

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Participates in Program Board meetings

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

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Participates in Program Board meetings

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Attachment B

QH I C Project Governance

Key Business User

Adrian Shea

Projeet Accountabilities

AgencylDepartment line Management reporting

Project Executive

Michael Kalimnios

Portfolio Exeeutive

Margaret Berenyi

leT Provider

BiD Doak (IBM)

Portfolio Assurance James Brown (CorpTech)

Project Assurancemiddot Terry Burns (Health)

i-middot~Y~li~jampe~td~j~~j~lii(oYiIf~~~r~-----~-~-~ 0 ----~

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Participates in Program Board meetings

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