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Publisher: Zagreb School of Business Ulica grada Vukovara 68 10000 Zagreb For the publisher: Lukša Lulić Chief editor: Tanja Grmuša

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Editorial board: Tanja Grmuša Sanja Rocco Neven Šipić Filip Bunjevac Marija Baričević Andreja Šušković Medved Proofreading and corrections: Tanja Grmuša Cover design: Sanja Rocco Photography: Damir Žižić © Copyright PVZG 2018 Version 1.0 TABLE OF CONTENTS

1. STUDY PROGRAMMES AND STUDY REQUIREMENTS AT ZAGREB SCHOOL OF BUSINESS 3

2. TEACHING 7

3. EXAMINATIONS 9

4. STUDOMATIC 11

5. CENTRE FOR COUNSELLING, CAREER DEVELOPMENT AND PROFESSIONAL INTERNSHIP 23

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6. STUDENT MOBILITY – ERASMUS+ PROGRAMME 27

7. QUALITY ASSURANCE 30

8. FINAL PAPER 32

9. FREQUENTLY ASKED QUESTIONS AND KEY PERSONS TO ANSWER THEM 34

SOURCES AND BIBLIOGRAPHY 40

TABLES AND FIGURES 41

1. STUDY PROGRAMMES AND STUDY REQUIREMENTS AT ZAGREB SCHOOL OF BUSINESS

Zagreb School of Business (hereinafter School) carries out three undergraduate professional study programmes (Marketing and Communication, Cultural Management and Production, Supply Chain Management) and a specialist graduate professional study programme (Marketing and Communication).

STUDENT STATUS

Student status is acquired by enrolling on one of the study programmes after the arranged tuition fees have been paid and the studying agreement has been signed.

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Students can study at Zagreb School of Business in a full-time or part-time capacity. Studying full-time means having to attend the complete teaching timetable, whereas part-time studying includes employment or an additional activity (professional sportspersons) which is then harmonised with the teaching timetable. Table 1 Student status

STATUS TYPE RIGHTS AND RESPONSIBILITIES

FULL-TIME (FT) Compulsory class attendance – min. 60% of lectures and 60% of practical exercises

PART-TIME (PT) Compulsory class attendance – min. 40% of lectures and 40% of practical exercises

Source: Author

OTHER TYPES OF STUDENT STATUS

Scheme 1 Other types of student status The status of students who are classified sportspersons is regulated in accordance with the provisions of the Rector’s Collegium, which suggest the application of special conditions (special class attendance policies, special requirements completion, a personal tutor, special exam dates, etc.). Students that wish to obtain this status must submit the documentation provided by their national sports associations and clubs. The status is further regulated by special acts of the School.

Scheme 2 The process of submitting a request to the Student Administration Office

Top hl Students with

di bili i

Submitted

request and

Student Administration

Offi

Vice Dean for Students and

St d t Aff i

General Secretary of th S h l

5

Source: Author

Students with disabilities and students with special needs (hearing impairment, visual impairment, motoric disorders, mental disorders, chronic illnesses, learning difficulties and attention disorders, and others) can during their studies rely on the help of their personal tutors, who are appointed by the Vice Dean for Students and Student Affairs. A tutor helps students with disabilities/special needs and reports back to the Vice Dean for Students and Student Affairs on the success of the students. Students with disabilities and students with special needs must before the start of a semester submit a request to the Student Administration Office along with the corresponding documentation.

Scheme 3 The process of obtaining the right to have a personal tutor

Source: Author

CHANGE IN STUDENT STATUS

Students can change their status from full-time to part-time by submitting a request in which they provide an elaborate explanation for such action. The request is submitted to the Student Administration Office before being forwarded to Vice Dean for Students and Student Affairs who makes the final decision. Based on the decision made by the Vice Dean, the General Secretary of the School adopts and issues a decision on the change in student status.

Scheme 4 The process of changing student status

Source: Author

FAILURE TO COMPLETE COURSE ATTENDANCE REQUIREMENTS AND THE RIGHT TO COMPLETE STUDENT REQUIREMENTS

“Full-time students are required to attend 60% of lectures and 60% of practical exercises and their attendance is recorded electronically by the course instructor. If a full-time student has attended fewer than 60% of the course lessons, the course instructor may fail the student or require him/her to write a seminar paper or complete additional assignments. If a student has attended fewer than 30% of the lessons, the decision on the completion of his/her requirements is made by the Vice Dean for Students and Student Affairs, upon the submitted request and the corresponding documentation provided by the student” (Ordinance on Studying, Zagreb School of Business, 2016: 6, Article 22).

Request and

documentation

Student Administration

Office

Vice Dean for Students and

Student Affairs Instructors Tutor

Request Student

Administration Offi

Vice Dean for Students and

St d t Aff i

General Secretary of th S h l

6

REQUIREMENTS FOR ENROLLING ONTO THE NEXT YEAR OF STUDY

The main requirements for enrolling onto the next year of study. “A student obtains the right to enrol onto the next year of the study programme if he/she:

- has met all his/her financial responsibilities towards the School by the deadline, - has completed course requirements in courses that are needed for enrolment onto the next

year of studies, - has had his/her grades entered into the EduNet online system, - has paid in full the first instalment of the tuition fees for the next year of studies, if payment

in instalments had previously been arranged” (Ordinance on Studying, Zagreb School of Business, 2016: 20, Article 67).

Table 2 Special requirements for enrolment onto the next year of the study programme

UNDERGRADUATE PROFESSIONAL STUDY PROGRAMME

SPECIALIST GRADUATE PROFESSIONAL STUDY PROGRAMME

Second year ✓Obtained at least 42 ECTS credits ✓Completed the requirements of courses needed to enrol onto the second year (42 ECTS credits)

✓Obtained at least 42 ECTS credits on the first year of studies ✓Completed the requirements of courses needed to enrol onto the second year of the specialist graduate professional study programme

Third year ✓Passed all courses from the first year of studies ✓Obtained at least 42 ECTS credits on the second year ✓Completed the requirements of courses needed to enrol onto the third year (in the value of 42 ECTS credits)

Source: Author.

GRADUATION SABBATICAL LEAVE

The graduation sabbatical leave is an option available to all students who are in the current academic year enrolled in the third year of the undergraduate professional study or the second year of the specialist graduate professional study programme. This option enables students to retain studying rights for a certain period of time, without having to enrol on or attend courses. Full-time students are entitled to a one-year leave, whereas part-time students are entitled to a two-year absence. The graduation sabbatical leave can be extended by submitting a request to the Student Administration Office, the decision on which is made by the Vice Dean for Students and Student Affairs. An extended sabbatical leave incurs a fee determined by the Managing Council of Zagreb School of Business.

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Scheme 5 The process of extending a graduation sabbatical leave Source: Author.

Scheme 6 The duration of a graduation sabbatical leave

Source: Author. 2. TEACHING

ACADEMIC CALENDAR

Teaching at Zagreb School of Business is carried out in accordance with the academic calendar, adopted by the Expert Council before the start of each academic year. The academic calendar defines the start of the teaching period, non-working days and holidays, the end of the teaching period, the dates of carrying out the teacher evaluation for each semester, and the exam period. More detailed information on the exams of all courses (date and hour) is published 10 days before the start of the exam period at the latest. Every academic year starts on 1 October and ends on 30 September of the next year. Academic calendars are published on the websites of Zagreb School of Business under the link “I am studying at ZSB”.

Request Student

Administration Offi

Vice Dean for Students and

St d t Aff i

General Secretary of th S h l

Part-time students – two years

Full-time students – one year

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TEACHING LOCATIONS

Classes are held at the facilities of Zagreb School of Business, in lecture halls on the first and second floor. The classes of the study programmes carried out in Sesvete are held in the building of Sesvete High School.

TEACHING TIMETABLE

Classes are held according to the previously established timetable published on the websites of Zagreb School of Business under the link “I am studying at ZSB”, on the EduNet portal, and the bulletin board of the School, located in front of the Student Administration Office.

ATTENDING AND COMPLETING COURSES

The content of each course is defined in its syllabus, which includes the basic information on the course, the course instructor, learning outcomes, content divided into weekly sessions, student requirements, examination requirements, and a list of core and additional texts. A course syllabus is presented to students at the introductory lesson of every course and is made available via EduNet under “Course Materials” for all students.

LEARNING OUTCOMES

Learning outcomes are one of the most important tools of teaching assessment in study programmes of the Bologna process but also when drawing up and offering new studies. The outcomes are in fact statements that aim to establish what students should know upon completion of the course. Learning outcomes differ between study levels – undergraduate and graduate. Clearly defined learning outcomes ensure manifold benefits for all the participants of the education system: students, teachers, but also employers (Vlahović-Štetić, Kamenov, 2016: 12, 13).

ECTS CREDITS

ECTS credits are used to measure the student workload at a course, including the compulsory examination sitting. A single ECTS credit corresponds to 25–30 hours of student workload. A 30-hour course (15 lectures + 15 practical exercises) comprises the following:

✓ 1 ECTS for class participation ✓ 1 ECTS for writing a seminar paper consisting of 10 standard pages ✓ 1 ECTS for studying the literature as preparation for the examination (150 pages in Croatian,

100 pages in a foreign language).

CLASS ATTENDANCE

Table 3 Completing attendance requirements and consequences of the failure thereof

FULL-TIME STUDENTS PART-TIME STUDENTS

Attendance ✓ Min. 60% of lectures and 60% ✓Min. 40% of lectures and 40% of

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requirements completed of practical exercises practical exercises

Attendance requirements not completed – the completion of additional assignments required

✓35–60% of lectures, decided by the course instructor

✓26–40% of lectures, decided by the course instructor

Failed to complete attendance requirements – a written request submitted to the Vice Dean for Students and Student Affairs (along with the corresponding documentation related to attendance)

✓Fewer than 30% of lessons ✓Fewer than 25% of lessons

Source: Author.

3. EXAMINATIONS

Students apply for examinations solely through Studomatic, an online student portal, at least three (3) days before the exam, not counting the day of the exam. Exam applications which are not withdrawn within one (1) day of the examination (not counting the day of the exam) shall indicate that a student has sat the examination and failed, receiving the negative mark – insufficient (1) – in the e-indeks. After three such occasions, students will have to cover the financial cost of sitting the examination for the fourth time, which takes place before a committee. If a student fails the examination on his/her fourth attempt, he/she is required to re-enrol on the course.

15.XX.20XX. 16.XX.20XX. 17.XX.20XX. 18.XX.20XX. 19.XX.20XX.

Application open Application Application Application The day of the

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until 11.59 pm closed. Application withdrawal open

closed. Application withdrawal open

closed. Application withdrawal closed

examination (regardless of when exactly it takes place)

Scheme 7 An instance of exam application and application withdrawal

Source: https://pvzg.hr/ispitni-rokovi/ accessed on 26 September 2018. Examinations can be written and oral or there is a combination of the two, which is prescribed in the syllabus. Each instructor has the right to exercise autonomy on how to test students in his/her course. An option is to carry out midterm examinations, the number of which is determined in the course syllabus.

WITHDRAWING EXAM APPLICATIONS

A withdrawal of an examination application must be done one day before the examination date at the latest. “A student that fails to withdraw his/her examination application and fails to sit the examination receives a negative mark – insufficient (1) with the designation NP” (Ordinance on Studying, Zagreb School of Business, 2016: 17, Article 56).

EXAMINATION BEFORE A COMMITTEE

Students may sit the course examination on four occasions at most. The fourth sitting takes place before an examination committee, the cost of which is covered by the student, as adopted by the Managing Council of Zagreb School of Business for that academic year. A payment receipt shall be delivered to the Student Administration Office at least two days before the examination date. The committee examination is taken before a three-member committee. The course instructor is one of the members and he/she cannot act as the president of the committee.

Scheme 8 The members of an examination committee Source: Author.

Students sit committee examination in two parts – written and oral – separately. The final mark of the examination is confirmed by all committee members with their respective signatures. The oral and the written part of the examination do not have to take place on the same day. However, the minutes of the examination is delivered to the Student Administration Office three days after the examination date at the latest.

The president

of the i

Member 1 Member 2

(course

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MARKS AND THE ECTS SYSTEM

Students’ course assessment is expressed on a numerical scale ranging from 5 to 1: excellent (5), very good (4), good (3), sufficient (2), and insufficient (1), all of which are entered into the examination list and the EduNet system. The insufficient (1) mark means the student has failed the course and the mark is also entered into the examination list and EduNet. The insufficient (1) mark is also given if a student: ”

- Leaves the room in which the examination is taking place or chooses to abandon the oral examination in progress,

- After the written examination fails to sit the oral examination, - Exhibits dishonest behaviour, disturbs other students during the examination, or uses

unallowed materials and is hence removed from the examination” (Ordinance on Studying, 2016: 18, Article 61).

Course instructors enter marks into e-indeks after the examination date for all students at the latest 7 working days after the exam. Without the entered marks, students are unable to defend their final paper thesis on the undergraduate professional and specialist graduate professional study.

4. STUDOMATIC

Studomatic is an online platform for students which contains all information relevant for their studies – timetable, course materials, course syllabi – but it is also used as an internal communication channel between students and instructors, students and other students, and for news and information published by the Student Administration Office such as class attendance information, exam application and application withdrawal. When communicating through Studomatic, it is important to differentiate between sending academic messages and non-academic messages. The former are used by students to communicate with instructors and employees of the Student Administration Office. Studomatic is accessed via the website of Zagreb School of Business www.pvzg.hr by clicking on EduNet Portals.

USERNAME AND PASSWORD

Every student has a personal username and password obtained at enrolment and uses them to access the Studomatic profile page. The password can be changed independently by students at any time.

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ELECTRONIC IDENTITY (AAI IDENTITY)

“AAI@EduHr is the Authentication and Authorisation Infrastructure of science and higher education in Croatia. AAI@EduHr is an infrastructural and mediating system whose fundamental task is to ensure a safe, reliable, and efficient management of electronic identities and their use to access the network and network-related resources” (https://www.aaiedu.hr/o-sustavu/sto-je-aaieduhr/opcenito-o-sustavu-aaieduhr, accessed on 26 September 2018). Electronic identity (AAI identity) is also referred to as a CARNet user account which a student can use to access the individual user network (wireless), basic network services, such as email, but also various network applications, such as e-Citizens, e-learning, etc.

THE FUNCTIONS OF STUDOMATIC

- Electronic index - Communicating with instructors - Communicating with students - Communicating with the Student Administration Office - Downloading course materials - Weekly timetable of courses - Participation in course and teacher evaluation polls and polls on the quality of studying at

Zagreb School of Business - Class attendance - Exam application and application withdrawal - Financial requirements (instalments and payments due)

QUESTIONS ABOUT STUDOMATIC

Students should address all issues with Studomatic to the officers at the Student Administration Office during the working hours or by email pvzg@pvzg.hr. In addition, the office is available by phone 01/6310888 or 01/6310889.

HOW STUDOMATIC WORKS

How to login?

At enrolment, students receive a valid username (korisničko ime) and password (lozinka) and the login form is available here: https://eduneta.hr/vps-student/Login.aspx

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Figure 1 Studomatic login interface

Source: Author.

After entering the username and password, click on the button Prijava (Login). Tips:

● The fields are case-sensitive, ● In case you have forgotten your password, click the Zaboravili ste lozinku? link, ● In case of login issues, click the button Pomoć (Help), which lists in detail how to troubleshoot

issues. If it does not help, contact the Student Administration Office by email or phone.

Front page

What follows is the screenshot of the front page.

Figure 2 Studomatic front page

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Source: Author.

Glavni izbornik (Main menu)

The main menu contains the following subcategories: Izvještaji (Reports) - Courses in the exam period/pre-period - Class attendance (recorded attendance), - Financial requirements (the current balance of financial requirements) - Timetable (individual lessons timetable divided in weeks) - My Index (list of courses and assessment, ECTS credits, number of exam applications, an overview of exam applications, number of application withdrawals, course instructors) - My applications to various activities

Figure 3 Main menu Source: Author Obrasci (Forms)

- Signed agreements (download agreements) Poruke (Messages)

- New Academic Message, New Non-Academic Message - Received messages (the archive of received messages) - Sent messages (the archive of sent messages)

Obavijesti (News) - Received news (the archive of received news)

Ispitni rok (Examination period) - Exam application, Exam application withdrawal

Ankete (Polls) - The results of various polls

Ostalo (Miscellaneous) - Password change (a form used to change the login password)

Dokumenti (Documents) - List of documents available for download

Pomoć (Help) - Downloading instructions manual (PDF), Technical support contact

Kraj rada (Log-out) - Logging out of Studomatic

Izvještaji – kolegij na roku/predroku (Reports – Courses on the exam period/pre-period) - The report lists the courses that a student has applied for and withdrew from at the exam

period, and their final assessment. The initial list is the list of the still active exam period but insight into the archive is ensured through the dropdown menu.

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Figure 4 The list of examinations applied the student has applied for

Source: Author.

Regular class attendance

Students can monitor their attendance using Studomatic. By selecting Predmet (Course) for a course, the system automatically lists the entire recorded attendance. Furthermore, the system also provides attendance recorded in previous semesters.

Figure 5 An example of recorded attendance of a course

Source: Author.

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Raspored (Timetable)

The timetable link offers an insight into the possible changes made to the weekly timetable.

Figure 6 Weekly timetable of course changes

Source: Author.

Financije (Financial requirements)

The submenu enables insight into the current and previous financial requirements (tuition fees) and other student payments (e.g., X-card).

Figure 7 The financial state of a student

Source: Author.

Indeks

By clicking on Indeks, students gain insight into the digital form of their Indeks (official studying booklets containing courses, assessment, etc.). The link opens the current year of study and lists all the assessment entered for the student, and additional filters may be used to check the previous academic years. In addition, students can stay up to date with their attendance and whether they meet other course requirements and if they can apply for the exam.

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Figure 8 The current situation of a course

Source: Author

Composing academic and non-academic messages

Figure 9 Options to compose messages

Source: Author.

By selecting Poruke / Nova Poruka / Akademska poruka (Messages, New Message, Academic message), students can communicate with lecturers and/or colleagues. What follows is the process of writing academic messages, explained in several steps. Step 1 – entering the recipient

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Figure 10 Writing academic messages to teachers

Source: Author

a) A message to a lecturer – Click Grupa (Group), then Predavač (Lecturer) to get a list of all the lecturers. In order to speed up your search, use the search bar to enter the last name, and click on Prebaci odabranu osobu u primatelja (Select the Recipient). In case a wrong recipient was selected, he/she can be removed from the recipient list by clicking on Izbaci (Remove recipient), in the right column. To send a message, simply click on Nastavak (Continue).

b) A message to a student – students can also use Studomatic messaging systems to contact other students. By clicking on Grupa (Group) / Studenti (Students), a list of academic years opens. By selecting an academic year, you can choose the degree. In order to speed up your search, click on the search bar an search by the last name. Click Prebaci (Add) to add one or more recipients. In case a wrong recipient was selected, he/she can be removed from the recipient list by clicking on Izbaci (Remove recipient), in the right column. To send a message, simply click on Nastavak (Continue).

Step 2: Entering the text.

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Figure 11 Composing an academic message

Source: Author

After entering the Subject and the entire text of the message, click on Nastavak (Continue). In case you want to change the recipient(s) of the message, click on Uredi (Edit). Step 3 – Preview before sending.

Figure 12 Previewing the text message before sending

Source: Author.

Before sending you can preview the entire message and its recipients. Should you wish to make changes to the recipients or the text of the message, simply click on Uredi (Edit). If you are ready to send the message, click Pošalji (Send).

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New incoming messages

All new incoming messages are displayed on the front page. A message can be marked as read by clicking on Zatvori i označi kao pročitano (Close and mark as read) and it will no longer appear on the front page of Studomatic, as it will be moved to the Archive (see below). You can keep all the messages on the front page by clicking on Zatvori (Close) at the bottom of the message.

Figure 13 Overview of the contents of the front page

Source: Author.

The archive of received and sent messages

Figure 14 Overview of received messages

Source: Author.

The Archive is available on the main menu / Primljene poruke (Messages received) or Poslane poruke (Messages sent).

Obavijesti (News)

The front page of Studomatic also includes unread news (Figure on the left). For archived news, click on Obavijesti (News) / Primljene obavijesti (Received news) on the main menu.

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Figure 15 Overview of news Source: Author

Figure 16 Overview of previously read news Source: Author

Ostalo (Miscellaneous)

Here you can change your password, personal information (telephone number, residential address, etc.) and email address.

Figure 17 Ostalo (Miscellaneous)

Source: Author

If you wish to receive non-academic messages (neakademske poruke), click on Ostali / Moje postavke (Miscellaneous / My settings) and tick Želim primati i neakademske poruke (I wish to receive non-academic messages).

Figure 18 Opting to receive non-academic messages

Source: Author

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Dokumenti (Documents)

Use Dokumenti to download course materials (Figure left). When lecturers upload their materials on Studomatic, you can navigate towards your documents by selecting the corresponding study programme and course (PowerPoint slides, exercises, midterm results, etc.).

Figure 19 Main menu Source: Author

Figure 20 The Documents category Source: Author

Prečaci (Shortcuts)

Prečaci (Shortcuts) are available from the front page and ensure quick access to the most frequently used categories. The following categories are available: - Financijske obaveze (Financial requirements), - Raspored (Timetable), - Indeks, - Primljene poruke (Received messages), - Primljene obavijesti (Received news), - Prijava na 1. jesenski ispitni rok (Application for the 1st and 2nd exam period), - Prijava na 2. jesenski ispitni rok (Application for the 1st and 2nd exam period), - Odjava na 1. jesenski ispitni rok (Withdrawals of the applications for

the 1st exam period) - Odjava na 2. jesenski ispitni rok (Withdrawals of the applications for the 2nd exam period), - Ankete (Polls after semester end).

Figure 21 A list of shortcuts Source: Author

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5. CENTRE FOR COUNSELLING, CAREER DEVELOPMENT AND PROFESSIONAL INTERNSHIP

Enrolling on a study programme is a difficult life decision, regardless of whether you are preparing to enter the labour market or you are already in it and wish to improve the skills and knowledge required to advance in the current business environment. Every new beginning brings with itself challenges often accompanied by fears – mostly of failure. Centre for Counselling, Career Development and

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Professional Internship is, therefore, here to help students in their academic careers, provide them with psychological and logistics support throughout their study, and ensure a quality professional internship.

PROFESSIONAL INTERNSHIP

A professional internship is a compulsory part of the education process on undergraduate professional and specialist graduate professional studies, carrying a number of ECTS credits. Students can carry out their internships at any legal entity that carries out professional businesses or has structural units which conduct business which is in accordance with the study programmes students are enrolled on. “Students can carry out their professional internship at one or several legal entities” (Ordinance on Professional Internship, 2011: 1, Article 1). Full-time students must attend 80 hours of professional internship during or after the second year of their studies. “Part-time students who are employed are not required to carry out professional internship but have to submit to the Student Administration Office a certificate of employment” (Ordinance on Professional Internship, 2011: 1, Article 1). Table 4 Timetable and certification of professional internship

PROFESSIONAL INTERNSHIP

Full-time students Employed part-time students

Part-time students without employment

Timetable and certification of conducted professional internship

80 hours Certificate of conducted professional internship

Certificate of employment

80 hours Certificate of conducted professional internship and a diary of the internship

Source: Author.

PROFESSIONAL INTERNSHIP LOCATIONS

Students can carry out their internship at one or several partner institutions of Zagreb School of Business. The list thereof is provided by the Head of the Centre for Counselling, Career Development and Professional Internship. Students can independently suggest a legal entity at which they wish to carry out their internships. The proposal is then evaluated by the Vice Dean for Students and Student Affairs and the Head of the Centre for Counselling, Career Development and Professional Internship who approve the proposal if it is in accordance with the existing profiles of study programmes carried out at Zagreb School of Business.

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PROFESSIONAL INTERNSHIP CONTENT

The content of the internship must be in accordance with the profile of the study programme in which the internship takes place, that is, the content of certain professional courses. The content is defined by means of individual tasks assigned by the Head of the Centre for Counselling, Career Development and Professional Internship together with instructors of certain professional courses.

EXEMPTION FROM CARRYING OUT PROFESSIONAL INTERNSHIP

A partial or full exemption from carrying out professional internship is possible if a student has worked or is working at positions which correspond to the content of the professional internship. The exemption can be requested by submitting a written request at least 2 months before its start. The request must include the required argumentation and certification. The exemption is also possible in cases when internship has been carried out at institutions abroad or in cooperation with international student organisations (cf. Ordinance on Professional Internship, 2011, 2, Article 7). “The decision on the exemption of carrying out professional internship is adopted by the Vice Dean for Student Affairs pursuant to the opinion provided by the head of professional internship” (Ordinance on Professional Internship, 2011:2, Article 7). Model A

Model B

Scheme 9 Models A and B of carrying out a professional internship Source: Author.

Student’s cooperation

with international associations /

int. institutions

Written report +

corresponding documentation

(diary of internship)

Head of the Centre for

Counselling, Career

Development and Prof.

Internship

Student Administration

Office

A student has been employed

or is still employed in

similar positions

Written report +

corresponding documentation

(diary of internship)

Head of the Centre for

Counselling, Career

Development and Prof.

Student Administration

Office

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PROFESSIONAL INTERNSHIP REPORT

When carrying out their professional internship, students must keep a record of the tasks they have completed and draw up a report thereof. Professional Internship Report is a form drawn up and prescribed by Zagreb School of Business which is submitted along with the signature of the competent person of the institution to the Head of the Centre for Counselling, Career Development and Professional Internship. Based on the report, the Head of the Centre assesses the report and makes the decision on its acceptance and recognition before it is entered into e-indeks. Should the report be denied, the student must carry out an additional internship or redo the same one in the next academic year (cf. Ordinance on Professional Internship, 2011, 2, 3, Articles 8–11). If the Head of the Centre has recognised the professional internship, “the student submits the certification of professional internship to the Student Administration Office at enrolment onto the next academic year, whereby the Office prints a seal with the words izvršena (completed)” (Ordinance on Professional Internship, 2011: 3, Article 11).

Scheme 10 The process of carrying out professional internship Source: Author

Professional internship

Student Professional Internship

Head of the Centre for Counselling,

Career Development and Professional

Internship

Report denied

Report accepted

Student Administrati

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6. STUDENT MOBILITY – ERASMUS+ PROGRAMME

ERASMUS+ PROGRAMME

“Erasmus+ is the largest EU programme for education, training, youth, and sports for the period 2014–2020. It encompasses all European and international programmes and EU initiatives in the domain of education (general education, higher education, adult education), training (professional education and training), youth, and sports. Erasmus+ is focused on strengthening the knowledge and skills and the employability of European residents, as well as advancing education, training and employment of youth and in sports. It places particular emphasis on joining education, training, and the youth sector with the business sector, and is open to mutual projects. Erasmus+ offers possibilities of international mobility for individuals, and international cooperation for organisations, which include:

- spending a part of the study abroad, - carry out a professional internship, - professional development and training, - volunteering, - youth exchange, - working on international projects focused on the modernisation and internationalisation of

the sector of education, training, youth, and sports” (Agency for Mobility and EU Programmes (2015). Erasmus+. General information.

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Available at http://www.mobilnost.hr/hr/sadrzaj/erasmus-opce-informacije/, accessed on 10 September 2018).

Models of achieving mobility

Through Erasmus+ programme, students of Zagreb School of Business can take part in an international professional internship and a study at a partner institution.

Scheme 11 Models of achieving mobility

Source: Author.

It is important to mention that Erasmus+ provides funding for student mobility but it does not necessarily cover the entire cost of the mobility.

Funding for a professional internship (2–12 months)

The monthly amount of financial support for students in the 2017-18 academic year depends on the host country.

1. Programme countries with lower living expenses: Bulgaria, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Macedonia – 460 EUR

2. Programme countries with medium-high living expenses: Belgium, the Czech Republic, Cyprus, Germany, Greece, Iceland, Luxembourg, the Netherlands, Portugal, Slovenia, Spain, Turkey – 510 EUR

3. Programme countries with high living expenses: Austria, Danemark, Finland, France, Italy, Lichtenstein, Norway, Sweden, the UK – 560 EUR.

Funding for a professional internship (3–12 months)

The financial support students can receive from the Erasmus+ funding is an addition to the studying expenses that students would have at their home institution and therefore only partially covers the living expenses. The monthly funding for the 2017-18 academic year also depends on the host country:

- Programme countries with lower living expenses: Bulgaria, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Macedonia – 360 EUR

Studying

Professional internship

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- Programme countries with medium-high living expenses: Belgium, the Czech Republic, Cyprus, Germany, Greece, Iceland, Luxembourg, the Netherlands, Portugal, Slovenia, Spain, Turkey – 410 EUR

- Programme countries with high living expenses: Austria, Danemark, Finland, France, Italy, Lichtenstein, Norway, Sweden, the UK – 460 EUR.

Application process

Students apply for Erasmus+ through the call for applications. The application information is available on the website of the institution and on Erasmus+ info meetings. The terms and conditions of the call for application are also published, and students are required to submit a complete and timely application. After the application period has ended, a Mobility Committee will meet and consider the applications. After a decision has been made, a ranking list of candidates selected for Erasmus+ mobility is published.

Scheme 12 The process of applying for Erasmus Source: Author.

Duration of stay

During a single study cycle (undergraduate professional study; specialist graduate professional study), students can spend 3–12 months studying, and 2–12 months carrying out a professional internship abroad. Therefore, the minimum duration of studying is 3 months, and the maximum available time for mobility during the study cycle is 12 months (mobilities added up). Similarly, carrying out professional internship ranges from the minimum 2 months to maximum 12 months during a single study cycle.

Erasmus partners of Zagreb School of Business

Table 5 Erasmus partners of Zagreb School of Business

Partner institution Country City Official website

DOBA Business School Slovenia Maribor https://www.fakulteta.doba.si/

University of Granada Spain Ceuta http://feetce.ugr.es/?lang=en

Varna University of Management

Bulgaria Varna https://vum.bg/

Call for

applications Application Mobility

Committee Results

(ranking list)

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University of Applied Sciences Ludwigshafen on the Rhine

Germany Ludwigshafen https://www.hs-lu.de/index.php?id=1&L=1

Istanbul Aydin University

Turkey Istanbul https://www.aydin.edu.tr/en-us/Pages/default.aspx

FON University

Macedonia Skoplje http://www.fon.edu.mk/?ln=en

University of Basilicata

Italy Potenza http://portale.unibas.it/site/home.html

Source: Author

7. QUALITY ASSURANCE

Quality assurance is an integral part of all the activities of Zagreb School of Business and its normative acts. The users of the quality assurance system can be divided into internal (students, teachers, administrative staff) and external (the economy, local community, state administration). The area of quality assurance assessment encompasses numerous aspects: ensuring and promoting the quality of the School on the internal and external level, the studying and teaching process, assessing student work, the equipment of the institution, and the publicity of its action (see Ordinance on Quality Assurance System, 2010, 2). Quality assurance is one of the most important tasks of Zagreb School of Business because paying attention to student feedback is a guarantee of the quality of study programmes. Vice Deans and heads of the departments analyse the results of the polls and student comments using them to provide guidelines for improvement which are then forwarded to the Dean and the Management.

QUALITY ASSURANCE COMMITTEE

The quality assurance committee of Zagreb School of Business “acts in an integrated manner and is responsible for assuring and advancing quality in all the areas of its activity” (Amendments to the Ordinance on Quality Assurance, 2013, Article 1). The quality assurance committee of the School has five members: the assistant to the Dean for promoting the quality of the School, heads of the study programmes, a representative of students, and a representative of external associates.

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Scheme 13 Members of the quality assurance committee

Source: Author

WHITE SUGGESTION BOX

In order to assure quality, it is vital to encourage students to voice their opinion, both positive or negative, which is why an anonymous suggestion box has been put up (while suggestion box) in the hallway next to the entrance to the Dean’s Office. It aims to encourage students to express their attitude. The box is locked and accessible only to the General Secretary of the School and the president of the Quality Assurance Committee. Messages can be anonymous or signed. If a message is anonymous, the contents thereof are put on the bulletin board in the Dean’s Office, and if signed, the message answered if the author has left his/her contact information.

TEACHER EVALUATION

Evaluating teachers is one of the most important parameters for improving quality and study programmes. Assessing the work of teachers is carried out through Edunet for each course in a given semester. Polls are conducted in the last week of the current semester and are completely anonymous and secure, and students are encouraged to actively engage in it. Poll results are made available for teachers in the EduNet profiles after the end of the exam period. The results are also delivered to the

Quality assurance committee

Assistant to the dean

Head of the Marketing and Comm.

Head of the Cultural

Managemen Head of

Supply Chain Management

Student representative

External associates represent

ative

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vice deans and heads of departments. In order for a student to take part in teacher evaluation, he/she must have attended at least 50% of classes.

8. FINAL PAPER

Undergraduate professional study and specialist graduate professional study end once students have passed all examinations and met their financial and other requirements. Upon completing the studies, students have demonstrated that they are “capable of applying the knowledge acquired during their studies and show that they can successfully carry out professional tasks on the level of their acquired qualification” (Ordinance on Final Papers at Undergraduate Professional and Specialist Graduate Professional Study Programmes, 2016: 1, Article 2).

FINAL PAPER SUPERVISORS

The thesis of a final paper is chosen together with the supervisor. All permanently employed teachers and external associates elected into research-teaching professionals can act as supervisors. Co-supervision of the final paper is also an option, particularly in interdisciplinary topics. The procedure of writing the final paper has been laid down in detail in the Ordinance on Final Papers at Undergraduate Professional and Specialist Professional Study Programmes, while the methodological problems of writing final papers have been discussed in the Methodology of Writing Seminar and Final Papers.

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BASIC INFORMATION ON FINAL PAPERS

Final papers of the undergraduate professional study must comprise at least 25 pages, while the papers of the specialist graduate professional study should consist of at least 40 pages. The deadline for applying for a final paper thesis on both undergraduate and graduate levels is 30 days before the thesis defence at the latest, by submitting a completed form to the Student Administration Office. The final paper topic on the undergraduate level is accepted by heads of departments (Marketing and Communication, Cultural Management and Production, and Supply Chain Management), while the theses on the graduate study level are accepted by the head of the study programme. After a thesis has been accepted, the student works together with his/her supervisor, who advises him/her on writing by providing expertise. The deadline in which the supervisor must consider and approve the concept of the paper after being submitted by a student is 30 days. The final paper can be written in Croatian or English or any other world language, the decision on which is made by the student. The paper must be composed in accordance with methodological standards – the concept must be developed and structured in chapters. If the paper contains a research section, it is desirable to describe the research process in a clear and transparent manner, which includes setting research aims, hypotheses, methods of research, research sample, as well as the period in which the research took place. Students must also consider a very clear difference between laying down their own thoughts and attitudes compared to the thoughts and attitudes of other authors. When writing papers, students can opt for one of the two referencing systems: American (Harvard) and European (Oxford), and it is essential that they be consistent throughout the paper. After the concept of the final paper has been approved by the supervisor, the student submits it to the Student Administration Office and awaits the date of the thesis defence. The final paper thesis defence on undergraduate studies can take up to 30 minutes and on specialist graduate professional studies 45 minutes at most. Table 6 The basic differences between final papers at the undergraduate professional and the specialist graduate professional study programme

GENERAL INFORMATION Undergraduate professional study Specialist graduate professional study

Supervisor Permanently employed teachers or external associates elected into research-teaching professions

Permanently employed teachers or external associates elected into research-teaching professions

Length Min. 25 pages Min. 40 pages

Thesis application deadline

At least 30 days before the defence At least 30 days before the defence

Thesis approved by Head of the corresponding department (Marketing and Communication, Cultural Management and Production, Supply Chain Management)

Head of the study programme

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Deadline by which the supervisor must read the paper

Max. 30 days Max. 30 days

Paper language Croatian, English, any other world language

Croatian, English, any other world language

Referencing system European or Harvard European or Harvard

Thesis defence duration Max. 30 minutes Max. 45 minutes

Source: Author.

9. FREQUENTLY ASKED QUESTIONS AND KEY PERSONS TO ANSWER THEM

Table 7 The most frequently asked questions and key persons to answer them

Area Question/issue Key person to answer the question/address the issue

STUDENTS ✓ What do I need to write in the request form? ✓ How can I get the certificate for ZET (public transport) and HZZO (healthcare)

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

STUDENTS AND TEACHING

✓What are the requirements for the graduation sabbatical leave? ✓Until when will I have my student rights?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

TIMETABLE AND LESSONS

✓The timetable available on EduNet is not the same as the one posted on the bulletin board. Why? ✓A lesson from the Basics of Literacy course has been cancelled. Do you know when the cancelled

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

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lesson will be held? ✓ Until when can I choose my electives? Can I make changes after that period?

EXAMINATION PROCEDURE

✓ I have passed the course in the pre-examination period organised by the course instructors. However, the mark has still not been entered into my e-indeks. Why? ✓I have applied for an exam in the autumn examination period, but I am not on the instructor’s examination list. Why? Can I sit the exam?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

EXAMINATION PROCEDURE

✓ I have paid my tuition fees, but the EduNet system does not provide me with the option of applying for an exam. Why?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

LESSONS ✓Can I change my student status? ✓I have enrolled on a study and I have to sit additional examinations. What are the course requirements of the courses I must complete?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

PROFESSIONAL INTERNSHIP

✓ Who can I talk to about professional internships? ✓ How can I apply for a professional internship? What are the deadlines? ✓ What are the elements of the professional internship report? ✓ By what date must I submit my professional internship report? ✓Can I reapply for a professional internship, even though I have already carried out one?

Dorotea Milas dorotea.milas@pvzg.hr

ERASMUS PROGRAMME

✓What does the Erasmus application process look like? ✓How do I prove my foreign language proficiency in my Erasmus application? ✓Can I re-apply for Erasmus if I have already taken part in it? ✓Can I go on Erasmus internship if I have defended

Neven Šipić neven.sipic@pvzg.hr

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my final paper thesis? ✓Will the ECTS credits I have obtained during Erasmus be recognised?

STUDENTS AND TEACHING

✓A professor is not replying to my emails or EduNet messages. How can I reach him/her? ✓ Where can I find the Ordinance on Final Paper? ✓What is the deadline for a supervisor to comment on the final paper? ✓How long does the thesis defence last?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr Tanja Grmuša (SMIK) tanja.grmusa@pvzg.hr Sanja Rocco (SMIPUK) sanja.rocco@pvzg.hr Predrag Čudina (UOL) predrag.cudina@pvzg.hr

TEACHING ✓ How many ECTS credits can I transfer into the next year of studies? ✓I have not completed the course attendance requirements – what must I do to complete them and to be able to sit the examination?

Goran Luburić goran.luburic@pvzg.hr Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

STUDENTS ✓I have withdrawn my exam application yet I am still on the examination list and I have been negatively marked. Why? ✓ How much does the examination before a committee cost?

Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

TEACHING AND STUDENTS

✓I do not have insight into my attendance. Why? Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

TEACHING ✓Where can I find the white suggestion box? ✓ I cannot access the teacher evaluation poll via EduNet. Why? ✓ Is teacher evaluation really anonymous?

Željka Zavišić zeljka.zavisic@pvzg.hr

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STUDENTS ✓Where can I find the office hours timetable? Goran Luburić goran.luburic@pvzg.hr Andreja Šušković Medved andreja.suskovic@pvzg.hr Mia Flego mia.flego@pvzg.hr

10. ORGANISATIONAL STRUCTURE OF ZAGREB SCHOOL OF BUSINESS AND CONTACT INFORMATION

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Scheme 14 The organisational structure of Zagreb School of Business and contact information Source: Author

Table 8 Contacts of the employees of Zagreb School of Business

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FULL NAME POSITION AT ZAGREB SCHOOL OF BUSINESS EMAIL ADDRESS

Assistant Professor Lukša Lulič, PhD

Dean dekanat@pvzg.hr

Marija Baričević, LLM General Secretary marija.baricevic@pvzg.hr

Goran Luburić, MSc Vice Dean for Students and Student Affairs goran.luburic@pvzg.hr

Željka Zavišić, PhD Vice Dean for Mobility, International Cooperation, Scientific and Professional

Activity

zeljka.zavisic@pvzg.hr

Tanja Grmuša, PhD Head of the Department of Marketing and Communication Studies

tanja.grmusa@pvzg.hr

Sanja Rocco, MA Head of the Department of Cultural Management of Production Studies

sanja.rocco@pvzg.hr

Predrag Čudina, MA Head of the Department of Supply Chain Management Studies

predrag.cudina@pvzg.hr

Dorotea Milas, MPhil Head of the Centre for Careers dorotea.milas@pvzg.hr

Neven Šipić, MSc Erasmus coordinator neven.sipic@pvzg.hr

Andreja Šušković Medved, BSc

Head of the Student Administration Office andreja.suskovic@pvzg.hr

Mia Flego, MSc Officer at the Student Administration Office mia.flego@pvzg.hr

Ružica Ištuk, MSc Head of Accounting ruzica.istuk@pvzg.hr

Danijela Prusec Accounting officer racunovodstvo@pvzg.hr

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SOURCES AND BIBLIOGRAPHY

● Ordinance on Studying (2016)

https://pvzg.hr/wp-content/uploads/2019/04/Pravilnik_o_studiranju_PVZG-a.pdf ● Ordinance on Mobility (2015)

https://pvzg.hr/wp-content/uploads/2019/04/Pravilnik_o_mobilnosti_PVZG-a.pdf ● Ordinance on the Quality Assurance System (2010)

https://pvzg.hr/wp-content/uploads/2019/04/Pravilnik_o_sustavu_za_osiguranje_kvalitete.pdf

● Amendments to the Ordinance on Quality Assurance (2013) https://pvzg.hr/wp-content/uploads/2018/08/Izmjene_i_dopune_Pravilnika_o_osiguravanju_kvalitete_9a0alwK.pdf

● Ordinance on Professional Internship (2011) ● Ordinance on Final Papers on Undergraduate Professional and Specialist Graduate Professional

Studies (2016) https://pvzg.hr/wp-content/uploads/2019/03/Pravilnik_o_Zavrsnom_radu-2.pdf

● The Statute of Zagreb School of Business (2018) https://pvzg.hr/wp-content/uploads/2018/08/Statut_PVZG.pdf

● Vlahović-Štetić, V., Kamenov, Ž. (2016). How to Achieve Desired Outcomes in Study Programmes? (Croat. “Kako ostvariti željene ishode u studijskim programima?”). A Handbook of University Teachers, Zagreb: FF press.

● http://esfhko.ffzg.unizg.hr/wp-content/uploads/2016/08/Prirucnik-EU-FF_web_final.pdf ● http://www.pvzg.hr/hr/article/ispitni-rokovi-jesenski-ispitni-rok-36/ ● https://www.aaiedu.hr/o-sustavu/sto-je-aaieduhr/opcenito-o-sustavu-aaieduhr ● http://www.mobilnost.hr/hr/sadrzaj/erasmus-opce-informacije/

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TABLES AND FIGURES

TABLES Table 1 Student status

Table 2 Special requirements for enrolment onto the next year of study programme

Table 3 Completing attendance requirements and consequences of the failure thereof

Table 4 Timetable and certification of professional internship

Table 5 Erasmus partners of Zagreb School of Business

Table 6 The basic differences between final papers at the undergraduate professional and the

specialist graduate professional study programme

Table 7 The most frequently asked questions and key persons to answer them

Table 8 Contacts of the employees of Zagreb School of Business

SCHEMES

Scheme 1 Other types of student status

Scheme 2 The process of submitting a request to the Student Administration Office

Scheme 3 The process of obtaining the right to have a personal tutor

Scheme 4 The process of changing student status

Scheme 5 The process of extending the graduation sabbatical leave.

Scheme 6 The duration of the graduation sabbatical leave

Scheme 7 An instance of exam application and application withdrawal

Scheme 8 The members of an examination committee

Scheme 9 Models A and B of carrying out a professional internship

Scheme 10 The process of carrying out professional internship

Scheme 11 Models of achieving mobility

Scheme 12 The process of applying for Erasmus

Scheme 13 Members of the quality assurance committee

Scheme 14 The organisational structure of Zagreb School of Business and contact information

FIGURES Figure 1 Studomatic login interface

Figure 2 Studomatic front page

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Figure 3 Main menu

Figure 4 The list of examinations the student has applied for

Figure 5 An example of recorded attendance of a course

Figure 6 Weekly timetable of course changes

Figure 7 The financial state of a student

Figure 8 The current situation of a course

Figure 9 Options to compose messages

Figure 10 Writing academic messages to teachers

Figure 11 Composing an academic message

Figure 12 Previewing the text message before sending

Figure 13 Overview of the contents of the front page

Figure 14 Overview of received messages

Figure 15 Overview of news

Figure 16 Overview of previously read news

Figure 17 Ostalo (Miscellaneous)

Figure 18 Opting to receive non-academic messages

Figure 19 Main menu

Figure 20 The Documents category

Figure 21 A list of shortcuts

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