10 tips to provide service excellence
15
10 Tips to Provide Service Excellence - By Santhanaram Jayaram MBA Visit : www.ramitup.com
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10 tips to provide service excellence using illustration. Hope you like this short presentation. Look Good Feel Great Notice the Customer Smile from the Heart Great, Smile, Thank Give your customer full attention Know your Product Provide Alternative Choice of words, change negative to positive Calm,Listen with empathy,Acknowledge and be a Problem Solver Thank the Customer
Transcript of 10 tips to provide service excellence
10 Tips to Provide Service Excellence - By Santhanaram Jayaram MBA
Visit : www.ramitup.com
SANTHANARAM JAYARAM
Santhanaram Jayaram, MBA inInternational Business
Business Communication/Laughter Coach
Author of Ram up your Laughter
Appeared on National TV,Radio,Print.
Specialty : Sales, Customer ServiceLaughter & Enneagram
Published Author
http://www1.channelnewsasia.com/amlive/2013/05/13/interviews-laughter-yoga/
Service Excellence Tip # 1
Noticeyour
Customer
Service Excellence Tip # 2
Smilefromthe
Heart
Service Excellence Tip # 3
G : Greet
S : Smile
T : ThankService Excellence Tip # 4
Knowyour
Product
Service Excellence Tip # 6
GiveCustomer
FullAttention
Service Excellence Tip # 5
ProvideAlternatives
Service Excellence Tip # 7
Change
Choiceof
Words
Service Excellence Tip # 8
C : Calm
L : Listen withEmpathy
A : AcknowledgeIssue
P : Problem Solver
Service Excellence Tip # 9
Thankthe
Customer
Service Excellence Tip # 10
Thank You!
Pls subscribe to this channel or visit my page:
www.ramitup.com
![How to provide customer service excellence [pdf, 758kb]](https://static.fdocuments.us/doc/165x107/5868e0e11a28ab847d8b9438/how-to-provide-customer-service-excellence-pdf-758kb.jpg)
