Things To Consider While Selecting the Best Audio and Video Conferencing Software
10 things to consider when selecting a Learning Management System
Transcript of 10 things to consider when selecting a Learning Management System
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Background
• CEO Brendan Noud has over 11 years’ LMS & eLearning experience
• Worked directly on 200+ LMS implementations• Launched LearnUpon in June 2012, today have over
500 customers worldwide
Over 600 LMSs globallyWhere to start when trying to select one?
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1. Overly complicated system2. Difficult to use3. More training required4. Increased impact if key administrator leaves5. Paying for features you don’t need
1. Unwanted Features
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• Responsive design
• Native Mobile Apps iOS Android Windows
• Real-time updates Is course progress bookmarked across devices?
• Browser support
2. Mobile Support
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• APIs and SSO options• Standard industry protocols • Extended often?• Backward compatible?• Cost involved?• Security• Webhooks
3. Integrations (APIs, SSO)
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• Support hours
• What about Public Holidays?
• Email or phone support?
• Average response time
• Other supportsKnowledge Base, Videos, Help Guide
• Are they friendly, helpful?
Do they care?
4. Customer Support
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• Majority of support queries are content related Bookmark data Completion statuses Browser issues
• Does your vendor have a deep understanding of content standards? SCORM, Tin Can, AICC, LTI, PENS
• Do they understand the main authoring
tools? Articulate Storyline, Adobe Captivate, Lectora,
Elucidat, iSpringPro, etc..
5. Content Support
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• Active Users or Registered Users• Hard cut-offs at different thresholds• Content & course upload limits• Number of administrators• Feature based• Long term contracts?
Monthly Annual Multi-year
• Cancellation policy• Hidden costs
6. Approach to Pricing
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• Future product roadmap
• Also ask for their past roadmapWhat did they release in the last 2 years?
• How often are new features released?
• How is roadmap decided?Can customers provide input, suggest enhancements?
• Are there upgrade costs involved?
• What kind of downtime is involved?
7. Product Roadmap
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• Scalability Total number of users / courses Concurrent users Request response times
• Reliability Uptime Monitoring in place Disaster Recovery Plan
• Security SSL Penetration testing Previous data breeches Security patches, updates, etc.
8. Scalability, Reliability and Security
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9. Implementation Timeframe
Anywhere from 1 hour to 2 years (or longer!)
1. Requirements workshops2. Solution design
3. Customisations4. Data migration
5. Administrator training6. UAT
7. Bug fixing8. More UAT
GO LIVE!
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• Implementation & setup fees• Requirements workshops• Solution design• Customisations:
Branding, workflow changes, custom reports, etc.
• Testing and bug fixing• Data migration• Administrator training• Project management• Customer support (PSA)• Hosting fees• Upgrade costs• And many more...
10. Hidden Costs
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11. Some Other Itms to Consider Other Items to Consider
• Data Location EU Data Protection Legislation EU-US Safe Harbor Agreement
• The Company Track record & customer list Reference calls Financial stability Vision Contribution to the community Partnership (e.g. content)
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© LearnUpon 2015
For more information on
LearnUponVisit: www.learnupon.com
Email: [email protected]: @learnupon