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Journey ManagementJourney Management(A Guide on Overall Journey Management Procedures & Related Init(A Guide on Overall Journey Management Procedures & Related Initiatives)iatives)

Presentation by : SureshPresentation by : Suresh NairNair (Transport Engineer)(Transport Engineer)ShellShell

KMI Banten Workshop, 28 April 2007KMI Banten Workshop, 28 April 2007

PRIVATE SECTOR CONTRIBUTION TO MAKE ROAD SAFERPRIVATE SECTOR CONTRIBUTION TO MAKE ROAD SAFER

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Presentation Contents

JOURNEY MANAGEMENT

UNDERSTANDING THE

ELEMENTS INVOLVED …. I.e. knowing what we

can control

TOP DOWN APPROACH :

MANAGEMENT’S COMMITMENT

JOURNEY MANAGEMENT

PLAN&

DRIVER CONTROL

PROACTIVE TOOLS :

HAZOP, GPS,DRIVER LEAGUE,

HSSE TIPS etc

REACTIVE TOOLS :INCIDENT

REVIEWS, SAFETY STAND DOWN, EMERGENCY

RESPONSE PLAN etc

INFLUENCINGTHE

ENVIRONMENT

DRIVERLEAGUESYSTEM

GPSAnd how it

Helps

GOING BEYOND THE

CALL OF DUTY, DOING MORE

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Section 1 : Understanding Section 1 : Understanding the Elementsthe Elements

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World Health Organisation (WHO) Road Safety Day - 7th April 2004

Road safety is seen as a growing issue worldwide : SOME SHOCKING FACTS !!!

• 1.18 million road deaths per annum, 2.1% of global mortality ( average one death for every 30 seconds)

• 36 million suffered injuries per annum (average > 2 injured per minute)

• Hundreds of thousands disabled

• Millions of families affected

• By 2020 WHO predicts road accidents will rank 3rd in the order of causes contributing to ill health (ranked 9th in 1990)

• 90% in 3rd world countries

• High risk group - pedestrians & motorcyclists with age ranges from 15 to 44 yrs old

• Costing the world economic to lose about RM 7.6 Billion per day

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Section 2 : ManagementSection 2 : Management’’s s CommitmentCommitment

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Policies & Rules : Management’s Commitment

It always starts from the top. We are SERIOUS about safety, and there’s no other way to get the job done other than “DOING IT

SAFELY”

• Exiting policies which help daily operations to be carried out safely include :– HSSE Golden Rules – Comply, Intervene & Respect

– Drug Policy

– Alcohol Policy

– Mobile Phone Policy

– Smoking Policy

– Stop Work Policy

– Emergency Response Policy

– Road Safety Policy

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Section 3 : Journey Section 3 : Journey Management Plan (JMP)Management Plan (JMP)

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Journey Management Plan – What’s a MUST !!!

• Route plans must be drawn out avoiding unsuitable route & congested areas (where practicable)

• Good and clear established journey times which helps :

– Facilitate managing driver working hours

– Facilitate planning / scheduling

• Fixed & Prescribed Resting Points

• Competent staff supervising overall Journey Management – Safety Critical Position

• System in place to address deviations from any processes (ex. Delays / breakdowns)

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Journey Management Plan – What’s a MUST !!!

• System in place for Emergency Response

• Route Hazard Mapping

• Temporary Route Hazards – Identification & Downloading / Cascading Method

• Toolbox meetings (Daily / Weekly)

• In-Vehicle Monitoring System / On-Board Computers

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Section 4 : Proactive ToolsSection 4 : Proactive Tools

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Hazard & Operability Study (HAZOP)

• HAZOP is an exercise to identify and study specific hazards (I.e. schools, bridges, road construction etc) in a Route Hazard Map associated with road transport activities

• Addresses road environment, drivers management, communication & journey management

• HAZOP process will enable identification of possible deviation, causes and consequences of a particular hazard.

• Subsequently, actions & preventive measures can be identified tomitigate the risk of these hazards in the event of a deviation, and these are documented.

• The Road Hazard Mapping (RHM), Rest Area Assessment (RAA) and Journey Management (JM) is part of a HAZOP exercise

• A HAZOP must be planned for regular review

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Route Hazard Mapping (RHM) & Rest Area Assessment (RAA)

• The Route Hazard Mapping (RHM) is a process that identifies potential hazards along a particular route taken by a driver to & from deliveries

• The Rest Area Assessment (RAA) is a process that identifies suitable areas to be used as Rest Areas for drivers to break their journey, either for a short while or over night.

• Journey Management (JM) is a process to plan the journey taken by drivers to a destination such that the overall driver working and resting time is managed consciously.

• RHM, RAA and JMP involves the Hauliers’ RT Safety Officer and Mentors as well as Terminal Manager and CLE from Shell.

• The RHM and RAA will incorporate diagrams / maps of the route,photographs, hazards (both temporary & permanent), traffic lights, school areas etc

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Section 5 : Influencing the Section 5 : Influencing the EnvironmentEnvironment

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Influencing the Environment – What we do..

• SHELL Traffic Games – Creates awareness among school children (6-12 yrs old)

• PIROS – Sharing platform which consist of members representing all major oil companies

• Road Safety Campaigns – Ex. Promote the use of reflective vest, helmets etc.

• Industry Safety Standards – Giving talks to external parties on latest driving standards (ex. Seat belts, headlights)

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Section 6 : Driver League Section 6 : Driver League SystemSystem

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How do we motivate our drivers?

Mr. Driver

Monthly Wages

Knowledge & Skill Training

Working Hours

KelabPemanduProfessional (KPP)Incentive Scheme

We are beyond the industry norms.

High pride to be a Shell Driver

High skill among Shell Driver

Good working conditions

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New Driver Training Programme …

• A programme that will ensure continuous training and learningboth in classroom and on the job for drivers

• Provide a standard and consistent approach to drivers trainingthat can be applied across the Zone

• Training programme with focus on behaviour based training for drivers (e.g. mind-set change)

• Enhance effectiveness of In-Cabin Coaching / Assessment (link to behaviour based corrections)

• The programme is developed by Automotive Centre of Excellence (ACE) a well respected training provider for HGV Drivers

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Section 7 : GPS and how it Section 7 : GPS and how it Helps in Journey Helps in Journey

ManagementManagement

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Features Fleetcom (OLD)

GPS System (NEW)Speed √ √

Violations √ √RPM √ √Hard Braking √ √Continuous Driving Hours √ √Driver Working Hours √

Snail Trail √

Automatic Download (no need manual download at depot) √

Synchonized Timing √

Polling √

Location map √

Automatic Calibration √

Highway / Trunk Road Automatic Selection √

Online Data Acquisition √

GPS : Features Comparison

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1. New technology - GPS & GSM• System is flexible and can be upgraded• Accuracy and reliability of data (speeding, working hour, etc)• Additional Key Information – Map Info, Real time monitoring, accident data

etc• Durability – System is durable & reliable (bumpy road and humid weather)• Web based report – can be accessed from virtually anywhere

2. Service requirements• Enhance customer service – security & ETA• Improved back up service (especially East Malaysia – with the old system, it

took more than 1 week to fix !) • Frequent breakdown of previous system (2.5 cases/day – Fleetcom• Ease of maintenance

3. Competitive price – Comparable to that of the old system

The Case for Change : Why go for GPS ?

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Section 8 : Going Beyond Section 8 : Going Beyond the Call of Dutythe Call of Duty…….. Doing .. Doing

moremore

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What we do above and beyond….

• Driver Mindset Shift

– Hearts & Minds Program (with spouse / family)

– Haulier Incentive Scheme

– Driver Incentive Scheme

– Monthly Incident Reviews

– Zero Fatality Success Celebration

– Festival Celebrations

• Monthly Incident Reviews

• Safety Stand Downs

• HSSE Tips

• Incident Reporting / Near Miss / UAA / PI

• Doa Selamat Sessions

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Section 9 : Reactive ToolsSection 9 : Reactive Tools

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REACTIVE CONTROLS : Incident Investigation

• Philosophy of ‘EVERY INCIDENT IS PREVENTABLE’

• Full incident investigation is carried out – even for minor grazes / scratches

• Main objective of investigation is :

– To find out what went wrong

– To determine what could have been done better to avoid the incident

– To implement controls / follow through to prevent future reocurrences.

In short, it’s about learning from mistakes, even if they are from others !!!

• Incident Reviews are conducted on a monthly basis

THANK YOU