10 Steps To Safety Excellence 2010 Generic

10 Steps to Safety Excellence


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Wilson Bateman

Re- Invent

your

Safety Culture



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1. Commitment

2. The Team Approach

3. Communication

4. Lifelong Learning

5. Program Involvement

6. Documentation

7. Leadership

8. Safety Memory

9. Hazard Recognition

10. Proactive Approach



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10 STEPS TO SAFETY EXCELLENCE 4

1. Commitment“Unless commitment is made, there are only promises and hopes; but no

plans.”Peter F. Drucker



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Senior

Administrative

Frontline

Employee

SAFE Organization



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Commitment

WHY?



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Westray

State of the Art



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“The Government of Canada, through the Department of Justice, should institute a study of the accountability of corporate executives and directors for the wrongful or negligent acts of the corporation and should introduce in the Parliament of Canada such amendments to legislation as are necessary to ensure that corporate executives and directors are held properly accountable for workplace safety.”

Mr. Justice Richard3 Issues

1. Commitment

Westray Lack of Commitment



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“Everyone who undertakes, or has the authority to direct how another person does work or performs a task is under a legal duty to take reasonable steps to prevent bodily harm to that person, or any other person arising from that work or task.”

217.1 Duty of Persons Directing Work



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1. Commitment• Wants

• Needs

• New Year’s Resolutions

• Goals

• Objectives



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New Year’s Resolutions

• I want to lose 20 lbs

• I want to quit smoking

• I want to go to the gym

I want vs. I will



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1. CommitmentDefine:

The act of binding oneself to a course of action intellectually or emotionally.

Binding to attract and hold (binding contract)

There is no other way.



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Commitment

What will you do to demonstrate your commitment to Health & Safety?

• Commitment Statement• Safety GO (Goals & Objectives) Plan



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The Company is committed to providing and maintaining a safe and healthy work environment and will take every reasonable precaution to eliminate any foreseeable hazards that may result in personal injury or illness to employees, clients or the general public.

Compliance with the Company Occupational Health and Safety Program, our safe work practices and all regulatory requirements will be the minimum standard expected of all employees.



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2. The Team Approach“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi



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2. The Team Approach• Visitor• Contractor• Employee• Work Group• Shift Supervisor• Department Manager• Safety Committee• Safety Manager• Senior Manager• Corporate• Industry• Government• Customer

Rights & Responsibility

Goals & Objectives

The team starts with you!



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The Team Environment

• Empowerment• Cooperation• Empathy• Leadership• Responsibility• Trust



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Committee

JOH&SCJOH&SC

Employees

Management

Safety Culture



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Committee

How is the committee functioning?

• Meeting frequency

• Attendance

• Issues being resolved

• Impact on the Safety System

• Helping to improve the Safety Culture



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How do you support the team? Goal – Increase Participation.



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• An employer developing or reviewing a written policy or procedure shall do so in consultation with the committee or representative, if any.

• Policy or procedure shall be adequate and implemented

• Employees required to implement a policy/procedure shall be trained on policy/procedure


3. Communication “The single biggest problem in communication is the illusion that it

has taken place.” George Bernard Shaw



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Communication

What is YOUR safety message?• Safety is the number one priority. • Safety first.• Safety is a value.• Incidents are predictable and preventable.• Safety is everyone’s responsibility.• It’s not worth getting hurt over.• No one will be injured on my shift.



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Limiting Beliefs• It’s the safety person’s job• It’s the committee’s job• She is accident prone• Accidents just happen• We cannot prevent all accidents• It takes too much time • This is not worth reporting• I haven’t got time to do that• This stuff is uncomfortable• Hazard assessment on all jobs is impossible• It costs too much

What is the impact?



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The MessageThe message is more than saying that safety is part of our culture or a value within the organization.

It’s more than words in a policy It is a belief…

– that leads to a mind set – that leads to a way of life.



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How is the message delivered?

• Policy• Program• Orientation• Training programs • Tool box sessions• Staff meetings

• Observations• Campaigns• Signs• Articles• Video• Employee contact



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HAZARDS

INCIDENTS

Reporting



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DUTY To Intervene



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What message do you send? Goal – Increase Safety Communication


4. Lifelong Learning“It is impossible for a man to learn what he thinks he already knows.” Epictetus



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Change - EHS

It has been suggested that the change the world has undergone from 1995 to 2005 is equivalent to the change we experienced from 1895 to 1995: one hundred years compressed into ten.

“Learning is not compulsory... neither is survival.”



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When does it start?

Safety Academy



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Employee Manager Senior Management

Course Frequency Duration

When was the last time you requested safety training?



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What is your training standard?



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Competent• qualified because of that person’s:

– knowledge, training and experience to do the work safely,

– knowledgeable about • the provisions of the law that apply to the work,

and • dangers associated with the assigned work.



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Management

Business Unit Directors and all members of the Business Management Team are responsible and accountable for the development, training and implementation of safe work procedures.



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““Workers are responsible for only 15% of the problems, the system for the other 85%. The system is the responsibility of Management.”



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IRS

• What is the IRS?

• What are the elements of the IRS?



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Program Involvement

1. What are the elements of the company safety program?2. Which sections apply to you?3. What does the safety policy say?4. What are your safety responsibilities?5. What are your rights?6. What safety procedures are you required to follow?7. What incidents are you required to report?8. How do you report hazards?9. What are your leading indicators?10. How do you demonstrate compliance to the program?



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IRS

Senior

Administrative

Frontline

Employee



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Off The Job

What is included in the Off the Job program?

www.7SafetyHabits.com



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Program Review• All program elements (overview)• In-depth review, specific program elements• Documented• Issues corrected• Program update• Employee review

Is the Safety Program working?



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What activities have you participated in that demonstrate involvement in the safety program?



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IRS

The Company strongly supports the Internal Responsibility System (IRS) process and is committed to a working partnership with employees and their representatives to implement an effective Occupational Health and Safety Program.


6. Documentation“Documentation is like pizza: when it is good, it is very, very good;

and when it is bad, it is better than nothing.” Dick Brandon



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DocumentationFormal Process – MOP

1. Document safety performance (DD)

2. Performance review

3. Coaching

4. Discipline

Safety Planner The Standard (DD) File System



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Documentation

• Tool box meeting• Training (own)• Inspections• Hazard ID• Work orders• Observations• Coaching• Discipline

• Procedure review• Employee training• Performance appraisals• Recommendations• Staff meetings• Program review• Incident investigation• Permits



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Documentation

• Complete• Accurate• Timely• Filed• Forwarded



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The Numbers? Observations Town Hall Safety Tour Safety Policy / Program Committee Activities Training Meetings



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What safety activities have you documented in the last year?



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Guiding Principles

Health and safety is a responsibility to be shared by all employees of The Company from the Senior Management level down to the newest hired employee.


7. The Safety Memory



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Recommendation

Be more careful in the future!



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Close

• Do employees report close calls?

• How could we improve?



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The Creation of a Reporting Culture

• Reporting

• Investigation

• Analysis

• Controls

• Review

Over 90%

Predictable and Preventable



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“Captain Kirk forgot to put his machine on stun”

Ray Cox



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Reporting Culture

• Address the Name Blame Shame Game

• Encourage reporting

• Incident Training & Awareness

• Evaluate the system



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How do you encourage reporting?



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Manager

The manager will review the report for completeness, accuracy, and to ensure the implementation of appropriate corrective action. The manager, once satisfied with the report, will sign the investigation report and ensure a copy is provided to their respective Joint Occupational Health and Safety Committee and Corporate Safety.


8. Hazard Recognition“Hazards – there is an island of opportunity in the middle of every difficulty. Miss that though, and you’re pretty much doomed.”

Larry Kersten



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Hazard Recognition

• HARD Card• Conditions Inspections• Act - Observations• JHA• Regulations Review• Safety Program Review• HAZOP



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We are not good at Risk Assessment

• Casino• Risky Behaviour (it will not happen to me)• Irrational Fear (snakes, spiders) • Airplane vs. automobile• Lottery tickets• Speeding (RB)• Shark attack



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Definitions Hazard (OHS)

– source of potential harm, or a situation with the potential to cause harm, in terms of process loss, worker injury or damage to worker health.

Risk (OHS)– the chance of loss as defined as a measure of

probability and severity of a worker injury or damage to worker health. MUST CONSIDER FREQUENCY.



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How do you identify and communicate hazards?



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Management

Business Unit Directors and all members of the Business Management Team are responsible and accountable for advising employees of all actual or potential workplace hazards


9. Leadership“Leadership is like beauty – it is hard to define but you know when you see it”

Warren Bennis



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Leadership:

It’s action not position.



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Supervision

• Look at the Work (MBWA)• Observations• Evaluate Practices and Procedures• Delegate• Working as a Team• Coaching / Discipline• Orientation - Mentor Program • Safety Shadow



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Leadership

"Organization doesn't really accomplish anything. Plans

don't accomplish anything, either. Theories of management

don't much matter. Endeavours succeed or fail because of

the people involved. Only by attracting the best people will

you accomplish great deeds.“

General Colin Powell

Chairman (Ret), Joint Chiefs of Staff



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How do you demonstrate safety leadership?



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As the employer, The Company holds all levels of Business Unit Management responsible and accountable for

• implementation and enforcement of this policy, The Company Occupational Health and Safety Program,

• the development and implementation of job specific safe work procedures for their business unit

• and for ensuring compliance with the Occupational Health and Safety Act and applicable regulations.



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Director

Unit Management, policy implementation, compliance, and the provision of a healthy and safe work environment are part of the overall responsibility of the Business Unit Director.


10. The Proactive Approach



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Proactive Approach

• Anticipate safety issues• Forecast• Create a Reporting Culture• Build the safety memory• Assess hazards• Set the example • Improve the Safety Culture



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After Westray Justice Richards identified 3 issues:

1. Commitment

2. Continuous Improvement

3. Complacency



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How are you Proactive?



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Safety GO Plan1. Commitment2. The Team Approach3. Communication4. Lifelong learning5. Program Involvement 6. Documentation7. Leadership8. Safety Memory9. Hazard Recognition10. Proactive Approach



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1. Commitment

2. The Team Approach

3. Communication

4. Lifelong learning


6. Documentation

7. Leadership

8. Safety Memory

9. Hazard Recognition

10. Proactive Approach

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10 Steps To Safety Excellence 2010 Generic

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