10 Steps to a User-Friendly Library Website
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Transcript of 10 Steps to a User-Friendly Library Website
TEN STEPSTO A USER-FRIENDLYLIBRARY WEBSITE
DISCLAIMER!
DISCLAIMER!
THE CATALOGPROBLEM
OCLC PERCEPTIONS REPORT 2010
USEFUL
DESIRABLEUSEABLE
REDUCEYOUR
WEBSITE
STEP ONE
http://www.flickr.com/photos/nirak/2739706627/
LESS IS
MORE
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LESS IS
MORE
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LESS IS LESS
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SIGNAL:NOISE
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16%
8%
49%
27%
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21%
11%67%
SCOPE YOUR SITE
BASIC
BASIC
DESTINATION
BASIC
DESTINATION
PARTICIPATORY
BASIC
DESTINATION
PARTICIPATORY
COMMUNITY PORTAL
BASIC
NO MAJOR USABILITY ISSUES
RELEVANT FUNCTIONALITY
NECESSARY INFORMATION
DESTINATIONLIBRARIAN CREATED CONTENT
BASIC INTERACTIVITY
PARTICIPATORYSERIOUS USER GENERATED CONTENT
PATRONS CREATING CULTURE
COMMUNITY PORTALLIBRARY WEBSITE AS COMMUNITY PLATFORM
THE WEBSITE BECOMES A COMMUNITY KNOWLEDGE BANK
COMMUNITY PORTAL
DESTINATION
PARTICIPATORY
BASIC
COMMUNITY PORTAL
DESTINATION
PARTICIPATORY
BASIC
INFLUX.US/ONEPAGER
MOBILEFIRST
STEP TWO
READ THIS
CONDUCTUSABILITY
TESTS
STEP THREE
USABILITY TESTINGIN FIVE WORDS
WATCH PEOPLEUSE YOUR WEBSITE
NON-LIBRARIANS
FIND A MAGAZINE ARTICLE
FIND A MAGAZINE ARTICLE
FIND A MAGAZINE ARTICLE
FIND A MAGAZINE ARTICLE
FIVE SECOND TESTS
WHY TEST WEBSITES?
WHAT SHOULD WE TEST?
CRITICAL TASKS =
MUST HAVES FOR YOUR USERS
1. USE YOUR PERSONAS2. ASK LIBRARY USERS3. ASK STAFF4. LOOK AT ANALYTICS
SCENARIOS
“Search a library database for an article about exercise.”
“You want to run a marathon and need to know how to train for it. Find the latest information in a magazine about training for a marathon.”
RECRUITING TESTERS
CONDUCTING A TEST
SCRIPTS
TEST ROOM SETUP
SHOULD WE RECORD TESTS?
THE DEBRIEF MEETING
MINDYOUR
NAVIGATION
STEP FOUR
SITE NAMEPAGE NAMEWHERE AM I?WHERE CAN I GO?HOW DO I SEARCH?
PLACEFULNESS
PLACEFULNESS
PLACEFULNESS
NAVIGATIONAL OVERLOAD
WRITE FOR THE WEB
STEP FIVE
FUNCTIONALREADING
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?
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?YOUR SITE = FAQ
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flickr.com/photos/eye2eye/50892860
A library card is required to check out library items
With a library card you may check out unlimited DVDs, books and more.
You can check out all sorts of stuff once you get a card.
Do it already!
DOCUMENTSVS.
INFORMATION
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PORTABLEDOCUMENTFORMAT
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REMOVE UNNECESSARYWORDS
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REMOVE WORDS
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http://www.yourlibrary.org/section/ref/12/list6/dir/kids.html
http://yourlibrary.org/kids
DON’T WRITEIN ALL CAPS!!!!
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PAGES MUST NOT BE WRITTEN BY PASSIVE VOICEDLIBRARIANS
WRITE IN THE ACTIVE VOICE
ONE THOUGHT PER SENTENCE.
FRAGMENTS CAN WORK.
THE LIBRARY = WEwebsite tips
THE LIBRARY = WEwebsite tips
PATRONS = YOU
THE LIBRARY = WEwebsite tips
PATRONS = YOU
PATRONS = I
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WHAT IS YOUR EMAIL ADDRESS?
HOW DO I RESET MY PIN?
LINKSwebsite tips
LINKSwebsite tips
CLICK HERE
Click here to go to your account
Access your account.
READ THIS
Q&A BREAK
CONTENTAUDIT
STEP SIX
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CONTENT AUDIT
ACCURATEUSEFULNESSUSEDWEB-WRITTENON MESSAGELAST UPDATED
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000000
WEB WRITTEN
CONTENTSTRATEGY
STEP SEVEN
PLANNING FOR THE CREATIONDELIVERY &GOVERNANCE OF
USEFULUSABLE &DESIRABLE CONTENT
WHAT DO PEOPLE NEED TO DO ON THIS SITE?
CRITICAL TASKS
REQUESTCREATEEDITAPPROVEPUBLISHUPDATEARCHIVE/REMOVE
WORKFLOW
REQUESTCREATEEDITAPPROVEPUBLISHUPDATEARCHIVE/REMOVE
STRUCTURE
CATEGORIZE
STYLE
WORKFLOW
USEGRAPHICDESIGN
STEP EIGHT
KULER.ADOBE.COM
colour matters
USE CONVENTIONS
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HEADINGCONTENT CONTENT CONTENT CONTENTCONTENT CONTENTCONTENT CONTENTCONTENT CONTENTHEADINGCONTENT CONTENT CONTENT CONTENTCONTENT CONTENTCONTENT CONTENTCONTENT CONTENT
HEADINGCONTENT CONTENT CONTENT CONTENTCONTENT CONTENT
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Library closed Tuesday, November 11th
USERRESEARCH
STEP NINE
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flickr.com/photos/armgov/4768605514/
flickr.com/photos/etches-johnson/5614226072/
flickr.com/photos/lovestruck94/4080022888/
flickr.com/photos/special_photos/4387943868/
flickr.com/photos/hmoong/5858769438/
CREATEPERSONAS
STEP TEN
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BRAINSTORMCOMMON TASKS
GROUP TASKS^UNIQUE
NAME GROUPS
PRIMARY
26Age
Quote
Undergrad Student w/ Disability
Esther CambridgeTed Hendricks
Connect the theory and practice of teacher education for education students.
Connect students with education theorists.
Teach students how to find good, quality research.
Become a better researcher, using library resources more effectively
Encourage students to ask questions and think critically
Find a job in my field.
Get as much content as I can online for all my classes.
Get better at narrowing down my research focus.
Get better at keeping up with the research happening in my field.
Education FacultyUndergrad Researcher
Find research materials as quickly as possible
Maintain high GPA
Balance schoolwork with life
Get a research assistant job.
Get better at doing research faster and more efficiently.
20
"I don't do as much group work as I'd like to… it's hard because a lot of
students don't really know what to do around some who's disabled. It's not their fault, they're just not used to it… My biggest issue is trying to figue out
how to make them feel comfortable, you know?"
"I'm all over campus. Sometimes I'm in a practice space, sometimes I'm looking
for good wifi, and sometimes I'm too exhausted to go anywhere so I do
research at home."
Alice Cummings
Use technology to improve access to textbooks and other printed materials.
Use as many campus resources to improve my mobility and access to materials.
Become as independent as possible getting around campus.
45
Sylvia Page
@ Potsdam
Goals
Name
Music Graduate Student
22
"I don't use the library stuff....I just use Google Scholar because I type what I want and it pops up with the exact article I'm looking for."
"I've never been good about bringing my classes to the library...I know I could
collaborate more with the librarians here, but honestly, I just haven't had the time to do that, and I've felt a little badly
about it."
Potsdam University Libraries Personas 1 of 2SAMPLE PERSONA DOCUMENT
QUICKCONCLUSION
Q&A
THANK YOUFOR YOUR TIME
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