10 Signs You Need a T Work Day at Your Church op.
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Transcript of 10 Signs You Need a T Work Day at Your Church op.
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10Signs You Need a
TWork Day at Your Church
op
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10Dust bunnies outnumber church mice 3 to1
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9The baptistry was declared a wildlife refuge by Ducks Unlimited
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8Members are using the restroom at the gas station next door
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7Mildew on the sanctuary wall has appeared in the image of the Virgin Mary
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6Teenagers feel right at home
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5A local farmer offers to buy the hay off your church lawn
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4Guests stick to the pews after their third visit
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3A Volkswagon wan of hippies who’ve been missing since 1969 are pulled from a parking lot pothole
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2The ushers kick up a rabbit out of the orange shag carpet during the offering
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1The pigeons in the belfry have petitioned for better living conditions
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A Philosophy of Ministry for the Five Star Church
Christ first,others a close second.
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Core Competencies ofthe Five Star Church
1. INVITATION2. INNOVATION3. INSPIRATION4. IMPLEMENTATION5. INFORMATION
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McDonald’s Ten Commandmentsfor Customer Service
1. The Customer is the most important person in our business.
2. The Customer is not dependent on us—we are dependent on the Customer.
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3. The Customer is not an interruption of our work; but the purpose of it.
4. The Customer does us an honor when calling on us. We are not doing the customer a favor by serving him/her.
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5. The Customer is a part of our business, not an outsider. The Customer is our guest.
6. The Customer is not a cold statistic, but flesh and blood: a human with feelings and emotions like our own.
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7. The Customer is not someone to argue with or match wits with.
8. The Customer is one who brings us his/her wants. Our job is to fill them.
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9. The Customer is deserving of the most courteous and attentive treatment we can provide.
10. The Customer has the right to expect an employee to present a neat, clean appearance.
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Principle One:Serve people better
and glorify God.
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Principle Two:Practice what we preach.
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Only in America…
…can a pizza get to your house faster than an ambulance.
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Only in America…
…do drugstores make the sick people walk all the way to the back of the
store to get their prescriptions.
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Only in America…
…do people order double cheeseburgers, large fries, and
a Diet Coke.
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Only in America…
…do banks leave both doors open and then chain the pens to the counters.
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Only in America…
…do we leave cars worth thousands of dollars in the driveway and put
useless junk in the garage.
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Only in America…
…do we buy hot dogs in packages of ten and buns in packages of eight.
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Principle Three:Focus on improvement.
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Types of Customer Service1. The freezer approach.
2. The factory approach.
3. The friendly zoo approach.
4. The quality customer service approach.
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Principle Four:Select gifted leaders and
lead/resource them accordingly.
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Principle Five:Emphasize excellence in every
area of ministry.
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Principle Six:Invest time, energy and money in
ongoing training.
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Trained Staff Members1. …are more effective.
2. …are more fulfilled.
3. …are less transient.
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Trained Staff Members4. …attract quality
associates and members.
5. …raise the quality quotient.
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Principle Seven:Never delegate core values.
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Principle Eight:Provide a safe, secure
environment to share ideas.
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Principle Nine:Build a team mindset.
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Principle Ten:Eliminate trite slogans.
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Lessons Learned from• The competition is anyone
the customer compares you with.
• Pay fantastic attention to details.
Walt Disney
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Lessons Learned from• Everyone talks the walk.
• Everyone walks the talk.
Walt Disney
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Lessons Learned from• Customers are best heard
through the ears.
• Reward, recognize and celebrate.
Walt Disney
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Principle Eleven:Avoid numerical goals.
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Principle Twelve:Give people ownership.
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Nordstrom Employees’ ManualRule No. 1:Use your good judgment in all situations.
There will be no additional rules.
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Principle Thirteen:Vigorously educate people.
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Principle Fourteen:Head into action.
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A Culture of OperationalExcellence
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1. EXPLORINGA life-long process of learning.
2. INVITINGA life-long process of sharing.
3. CELEBRATINGA life-long process of rejoicing.
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On Becoming a Five Star
Church
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1. Get real!
2. Employ a secret church shopper.
3. Discuss evaluation and measurement.
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Remember theFactor!WOW
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Sweat the Small Stuff1. Quality in the physical arena.
2. Quality in the program arena.
3. Quality in the spiritual arena.
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