10 Service Delivery Mistakes that Guarantee Failure for MSPs

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10 Service Delivery Mistakes that Guarantee #FAIL

Transcript of 10 Service Delivery Mistakes that Guarantee Failure for MSPs

10 Service Delivery Mistakes

that Guarantee

#FAIL

Fail #1

He Hired the Wrong People

Fail #2 He didn’t share his expectations with his staff

Fail #3

He didn’t market his team

Fail #4

He didn’t focus on metrics

Fail #5 Never mind, he focused on all the metrics!

Fail #6 He overpromised and underdelivered

Fail #7 He never admitted mistakes

Fail #8

He kept the bar low

Fail #9 He blamed everyone else

Fail #10 He never celebrated successes

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5/ 2015