10 Keys to Dependent Audit Communication That Will Make or Break You
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Transcript of 10 Keys to Dependent Audit Communication That Will Make or Break You
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10 Keys toDependent
AuditCommunicatio
n
That WillMake or
Break You
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91% of companies completing a post-dependent audit survey rate Communications as the #1 factor* in the success or failure of their audit process.
Fun Fact
*DSI Post-Audit client surveys 2013-2015
Communications
PricingTech
ReferencesService
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There are important factors to consider in
crafting a Communication
Strategy
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1. Who is your Audience?Millennial, Boomer, blue collar and
white collar employees all communicate and learn differently.
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2. Do you have visible Executive Support?Employees are more likely to read communication
from an internal leader than from a third party vendor.
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3. Will employeesopen the
letters and emails?From email subject
lines to the employer logo on the envelope, everything matters when it comes to
getting your communication
opened.
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4. What’s the correct Tone?Skip negative words like “penalty” or “must” or “audit”, especially early in
the project.
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5. Are the Required Actions clear?Messages must be concise, with plain language
that clearly inform the employee of required action.
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6. Where will yourFocus be?Submission
options, tools, and resources should
be highlighted instead of
deadlines or consequences.
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7. Are the Consequences clear?Employees must know the ramifications for failure to comply, including the date any consequences will be executed, including removing dependents
from coverage.
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8. What Assistance will you offer?Dependent Audit communications should outline an abundance of help available to
employees.
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9. What is the Win for employees?Explain that dependent verification is good for all
employees. It helps curb the cost of insurance increases and helps provide valuable benefits to
their families.
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10. Is your Rule Golden?Remember the Golden Rule. Stand in the employee’s shoes and see the Dependent
Verification project through their eyes.
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Think like a wise man but communicate
in the language of the people.
William Yeats
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DSI provides customized, professional Dependent Eligibility and Working Spouse verification
services.
For more information please go to:
dependentspecialists.com