10 – CANCELLATION OR DELAY OF A CROSSING U F S F · PDF filec an otb eh ld rsp iuv - g ,...
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www.manche-iles.com Tel. 701316 [email protected] (Guernsey) Conception MCI - Crédits Photos : CRT Normandie - Comité Départemanal du Tourisme 50 GUERNSEY St Peter Port 9 – VALIDITY AND NON-TRANSFERABILITY OF THE TICKETS Tickets are valid for the season of the current year and can be modified. However, any modifications made will be subject to our modification charges and any difference in fare being payable if the fare of the new sailing is higher than the original. All modifications must be made before the end of the current year and after the 31st December of the year of purchase, all tickets become void. All tickets are personal and are non-transferable. Any reclamation for unused tickets or refunds must also be made by the end of the current year. Gift vouchers are valid for one year from the date of purchase. Tickets issued issued “free of charge” are valid up until 31st December of the current year. 10 – CANCELLATION OR DELAY OF A CROSSING If a scheduled crossing has been cancelled or delayed due to circumstances beyond the control of MANCHE ILES EXPRESS (such as adverse weather conditions, rerouting of vessels etc.), MANCHE ILES EXPRESS accepts no responsibility for direct or indirect costs prejudice brought about by these modifications. Any modification or cancellation will be notified as quickly as possible. If you have not provided a valid contact telephone number, Manche Iles Express will not be held responsible for any cost incurred through you not being notified of schedule changes. MANCHES ILES EXPRESS will do their best to find an alternative solution within the bounds of possibility. This type of sub-situation will not lead to any right to compensation, refund or indemnity. In the same way, MANCHE ILES EXPRESS cannot be liable for the non-coinciding of the departures and arrivals of the ships with any other means of transport. Should you refuse the return transport alternative, MANCHE ILES EXPRESS cannot be held responsible for any extra cost incurred. 10.1: Ferry departure delay of more than 90 minutes: MANCHE ILES EXPRESS will offer a light snack and drinks provided these are available. 10.2: Ferry arrival delay of more than 60 minutes: MANCHE ILES EXPRESS will compensate clients 25% on the amount paid for the ferry leg. 10.3: Outbound ferry departure cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found or deemed satisfactory by the client, a full refund will be issued based on the return ticket fare purchased by the client. No compensation of any kind can be claimed by passengers (extra travel costs, accommodation etc) 10.4: Inbound ferry return cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found, MANCHE ILES EXPRESS will repatriate clients on another available carrier. In the event that overnight accommodation is necessary, MANCHE ILES EXPRESS will compensate up to a maximum 80€ per person per night up to a maximum of three nights. Transfers between the ferry terminal and your accommodation will also be paid for by MANCHE ILES EXPRESS. You must obtain & keep receipts of your expenses. These receipts must be provided to MANCHE ILES EXPRESS attached to your compensation claim. Catering charges will not be paid for. According to European Code 1177/2010, paragraphs 10.1 & 10.2 are only applicable for delays due to weather conditions putting sea travel at risk and not to other events for which MANCHE ILES EXPRESS cannot be held responsible such as vessel re-routing, port congestion, industrial action or in any or all other cases of force majeure. 11 – MINORS AND EXPECTANT MOTHERS Pregnant mothers can make a sea voyage up to and not exceeding 28 weeks of their pregnancy, on the condition they present a valid medical certificate authorising them as fit to travel. Children under 16 years of age are considered as minors. Children under 12 must be accompanied by an adult. Children aged from 12 to 15 years of age may travel unaccompanied on the condition that both parents and the legal guardians complete a specific form stating the details of the person who will be entrusted to come and collect the child and fill in an attestation (authorising minors to travel alone). These documents can be obtained from MANCHE ILES EXPRESS. Moreover, non-accompanied minors must produce the documents mentioned above. 12 – LUGGAGE AND ANIMALS Each person is allowed a baggage allowance of 20 kilos. The company takes no responsibility for passenger’s luggage. Passengers must carry their own luggage on and off the vessels. For security reasons each item of luggage must be clearly marked with the owners name, address and destination. MANCHE ILES EXPRESS cannot be held liable for luggage which is unclaimed by the owner on arrival. MANCHE ILES EXPRESS will not be liable for any cost of repatriation of luggage. The owner of the luggage will be liable for all such costs. The same conditions apply for wheeled-on bicycles. Any passenger who has dangerous or unauthorised objects or goods which are not in accordance with regulations in his/her luggage is liable for any damage which these objects might cause. Animals are not allowed on board with the exception of registered guide dogs which must be declared at the time of reservation and on condition that all administrative formalities for the carriage of such aninals have been completed in advance by the passenger. 13 – LIABILITY MANCHE ILES EXPRESS’ liability can only be subject within the field of maritime transportation. Potential compensation is limited within these laws & regulations. 14 – COMPLAINTS or CLAIMS Any complaint or claim to MANCHE ILES EXPRESS must be addressed in writing and sent by recorded delivery within 2 months of the date of travel to: Compagnie Maritime Anglo-Normande, Manche Iles Express, Rue des Isles, 50400 Granville, France INFORMATION AND RESERVATIONS for the Channel Islands Phone: (01534) 880756 Fax: (01534) 880314 Address: Albert Quay- Ferry Terminal – St Helier – Jersey, JE2 3NE Terminal Building - New Jetty - White rock - St Peter Port Tel (01481) 701316 - Fax (01481) 701319 For live arrival & departure updates and information from Guernsey please go to www.guernseyharbours.gov.gg www.manche-iles.com Great savings on our super duty free offers ! April to September Timetable from Guernsey Join us on DUTY FREE on board Ferries T0 France & Inter-Island 2 0 1 7 Important contact information At the time of making your reservation, you will be asked for important contact information. Either your mobile telephone number or another number where we can contact you during your stay away, to inform you of any schedule changes or possible delays. If you are unable to provide us with this contact information it is important that you please contact Manche Iles Express to confirm your sailing times 24 hours before your departure.
Transcript of 10 – CANCELLATION OR DELAY OF A CROSSING U F S F · PDF filec an otb eh ld rsp iuv - g ,...
www.manche-iles.comTel. 701316
[email protected] (Guernsey)
Conception MCI - Crédits Photos : C
RT Normandie - Com
ité Départemanal du Tourisme 50
GUERNSEYSt Peter Port
U S
£ £ £
£ £ £
f f f
9 – VALIDITY AND NON-TRANSFERABILITY OF THE TICKETSTickets are valid for the season of the current year and can be modified. However, any modificationsmade will be subject to our modification charges and any difference in fare being payable if the fareof the new sailing is higher than the original. All modifications must be made before the end of thecurrent year and after the 31st December of the year of purchase, all tickets become void.All tickets are personal and are non-transferable.Any reclamation for unused tickets or refunds must also be made by the end of the current year. Giftvouchers are valid for one year from the date of purchase. Tickets issued issued “free of charge” arevalid up until 31st December of the current year.10 – CANCELLATION OR DELAY OF A CROSSINGIf a scheduled crossing has been cancelled or delayed due to circumstances beyond the control ofMANCHE ILES EXPRESS (such as adverse weather conditions, rerouting of vessels etc.), MANCHE ILESEXPRESS accepts no responsibility for direct or indirect costs prejudice brought about by thesemodifications. Any modification or cancellation will be notified as quickly as possible. If you have notprovided a valid contact telephone number, Manche Iles Express will not be held responsible for anycost incurred through you not being notified of schedule changes.MANCHES ILES EXPRESS will do their best to find an alternative solution within the bounds ofpossibility. This type of sub-situation will not lead to any right to compensation, refund or indemnity.In the same way, MANCHE ILES EXPRESS cannot be liable for the non-coinciding of the departuresand arrivals of the ships with any other means of transport. Should you refuse the return transportalternative, MANCHE ILES EXPRESS cannot be held responsible for any extra cost incurred.10.1: Ferry departure delay of more than 90 minutes: MANCHE ILES EXPRESS will offer a light snackand drinks provided these are available.10.2: Ferry arrival delay of more than 60 minutes: MANCHE ILES EXPRESS will compensate clients25% on the amount paid for the ferry leg.10.3: Outbound ferry departure cancellation: MANCHE ILES EXPRESS will endeavour to find alternativemeans of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found or deemedsatisfactory by the client, a full refund will be issued based on the return ticket fare purchased by theclient. No compensation of any kind can be claimed by passengers (extra travel costs, accommodationetc)10.4: Inbound ferry return cancellation: MANCHE ILES EXPRESS will endeavour to find alternativemeans of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found, MANCHEILES EXPRESS will repatriate clients on another available carrier. In the event that overnightaccommodation is necessary, MANCHE ILES EXPRESS will compensate up to a maximum 80€ perperson per night up to a maximum of three nights. Transfers between the ferry terminal and youraccommodation will also be paid for by MANCHE ILES EXPRESS. You must obtain & keep receipts ofyour expenses. These receipts must be provided to MANCHE ILES EXPRESS attached to yourcompensation claim. Catering charges will not be paid for.According to European Code 1177/2010, paragraphs 10.1 & 10.2 are only applicable for delays due toweather conditions putting sea travel at risk and not to other events for which MANCHE ILES EXPRESScannot be held responsible such as vessel re-routing, port congestion, industrial action or in any orall other cases of force majeure.11 – MINORS AND EXPECTANT MOTHERSPregnant mothers can make a sea voyage up to and not exceeding 28 weeks of their pregnancy, onthe condition they present a valid medical certificate authorising them as fit to travel. Children under16 years of age are considered as minors. Children under 12 must be accompanied by an adult.Children aged from 12 to 15 years of age may travel unaccompanied on the condition that both parentsand the legal guardians complete a specific form stating the details of the person who will be entrustedto come and collect the child and fill in an attestation (authorising minors to travel alone). Thesedocuments can be obtained from MANCHE ILES EXPRESS. Moreover, non-accompanied minors mustproduce the documents mentioned above.12 – LUGGAGE AND ANIMALS Each person is allowed a baggage allowance of 20 kilos. The company takes no responsibility forpassenger’s luggage. Passengers must carry their own luggage on and off the vessels. For securityreasons each item of luggage must be clearly marked with the owners name, address and destination.MANCHE ILES EXPRESS cannot be held liable for luggage which is unclaimed by the owner on arrival.MANCHE ILES EXPRESS will not be liable for any cost of repatriation of luggage. The owner of theluggage will be liable for all such costs. The same conditions apply for wheeled-on bicycles. Anypassenger who has dangerous or unauthorised objects or goods which are not in accordance withregulations in his/her luggage is liable for any damage which these objects might cause. Animals arenot allowed on board with the exception of registered guide dogs which must be declared at the timeof reservation and on condition that all administrative formalities for the carriage of such aninals havebeen completed in advance by the passenger.13 – LIABILITYMANCHE ILES EXPRESS’ liability can only be subject within the field of maritime transportation.Potential compensation is limited within these laws & regulations.14 – COMPLAINTS or CLAIMSAny complaint or claim to MANCHE ILES EXPRESS must be addressed in writing and sent byrecorded delivery within 2 months of the date of travel to:
Compagnie Maritime Anglo-Normande, Manche Iles Express, Rue des Isles, 50400 Granville, France
INFORMATION AND RESERVATIONS for the Channel IslandsPhone: (01534) 880756Fax: (01534) 880314
Address: Albert Quay- Ferry Terminal – St Helier – Jersey, JE2 3NE
Terminal Building - New Jetty - White rock - St Peter PortTel (01481) 701316 - Fax (01481) 701319
For live arrival & departure updates and information fromGuernsey please go to www.guernseyharbours.gov.gg www.manche-iles.com
Great savings on oursuper duty free offers !
April to September
Timetablefrom Guernsey
Join us on
DUTYFREEon board
Ferries T0 France& Inter-Island
2017
Important contact informationAt the time of making your reservation, you will be asked for important contactinformation. Either your mobile telephone number or another number wherewe can contact you during your stay away, to inform you of any schedulechanges or possible delays. If you are unable to provide us with this contactinformation it is important that you please contact Manche Iles Express toconfirm your sailing times 24 hours before your departure.
The general conditions of the sale of tickets are governed by the French law of the 18th of June 1966,its decrees of application and by the European sea transport code 1177/2010. Buying a ticket is equalto adhering to the present conditions of sale. The transport of freight is excluded from these generalconditions and is governed by other specific conditions. SAS COMPAGNIE MARITIME ANGLO NORMANDE trading as MANCHE ILES EXPRESS and named assuch hereunder.1 – TIMETABLES AND ROUTESSailings are determined by MANCHE ILES EXPRESS and registered in its reservation system. Scheduleddeparture times can be brought forward or delayed by the 15 minutes without prior notice topassengers. In the event of a considerable modification to the sailings, on the route or the port of call,MANCHE ILES EXPRESS undertakes to inform passengers as soon as it is aware of such changes. Atthe time of making your reservation either directly at the counter, by telephone or online, you mustprovide MANCHE ILES EXPRESS with a valid contact telephone number so that you can be contactedin case of any schedule changes. 2 – BOARDINGPassengers must check-in for boarding a minimum of 1 hour prior to departure. Any passenger,including passengers holding tickets, arriving to check-in less than 30 minutes prior to departure, maybe refused boarding and will have no recourse against MANCHE ILES EXPRESS. Passengers who arerefused boarding because of late arrival for check-in will remain liable for the cost of the fare. Eachpassenger must have a ticket before boarding. Ticket must be retained by the passenger for the durationof the crossing and for arrival & departure procedures. Seats are not allocated or numbered.3 – FORMALITIESMANCHE ILES EXPRESS cannot be held responsible in the event of a passenger disregarding customsimmigration and police formalities. The Channel Islands do not belong to the European Union. Adultsand children must possess a valid passport to enter France. Certain nationalities may also require visas,please inquire at the relevant immigration offices in the Channel Islands or in France for up to datevisa requirements. All embarking passengers and baggage are liable to be searched for security andsafety reasons. Any inflammable explosive or hazardous substance, firearms or other weapon of anykind must be declared at check-in. Passengers infringing these safety & security regulations will befinancially liable for any fines that may be due. MANCHE ILES EXPRESS reserves the right to refuseboarding or landing of any passenger who does not present the necessary documents for boarding orlanding at the point of departure or arrival. MANCHE ILES EXPRESS reserves the right to refuseembarkation to any passenger considered unfit to travel. International security regulations obligecarriers to identity all passengers and collect certain information from passengers at the time orreservation. MANCHE ILES EXPRESS cannot carry any persons who refuse to provide this information.MANCHE ILES EXPRESS cannot be held liable for the delays related to the accomplishment of theformalities. Travelling unaccompanied minors need to adhere to specific regulations. Please refer to section 11.4 – INSURANCEPassengers must ensure that they have adequate personal insurance including delay and cancellationcover. 5 – FARESMANCHE ILES EXPRESS reserves the right to modify the tariffs at any time according to fluctuation ofexchange rates or changes to the economic situation. MANCHE ILES EXPRESS reserves the right tolevy surcharges (fuel, insurance or other). Harbour dues and taxes are included in the ticket fare.Payment of tickets must be in the currency of the country of the port where the ticket is purchased.For group bookings please contact our port offices.6 – MODIFICATION CHARGES Any changes to reservations must be made in writing. All changes made within 2 weeks ofdeparture will incur a modification charge of £5 per passenger per leg, £10 per return leg.Additionally any difference between the original fare and the cost of the sailing at the time of thechange will apply. Tickets cannot be modified on the day of departure.Adding extra passengers to existing bookings does not incur modification charges except for the costof the extra passenger fare/s.7 – RESERVATION All reservations are subject to availability. Reservations may be made in person or by telephone andcan only be confirmed upon full payment of the total sum of the ticket. Any reservation not fully paidby the date indicated by our agencies, may be cancelled. Confirmation/Tickets will only be issued uponfull payment. MANCHE ILES EXPRESS accepts payment in cash, by cheque, card & by exchangevouchers from agencies and operators with whom a prior agreement between these bodies andMANCHE ILES EXPRESS exists. Payment by credit cards may incur an extra charge. (Internetreservations are available on our website). Seats are not numbered or allocated.8 – CANCELLATION CHARGES15 days prior to departure: 25% of the tariff3 to 14 days prior to departure: 35% of the tariff72 hours prior to departure: 50% of the tariff24 hours prior to departure: 100% of the tariff
18.00 11.40
Dep. Alderney
Dep. Dielette
Thu 04
18.30 12.2018.00 8.45
Sat 03Sun 04
18.40 12.1517.35 11.35
Mon 03Tue 18
JULY
9.50 12.1518.45 -
- 19.40
Fri 15
Sat 16
SEPTEMBER
DAY TRIPS TOCHERBOURGSaturday 15th JULY
Saturday 19th AUGUSTSaturday 09th SEPTEMBER
DAY TRIPS TOLESSAY FAIR
Saturday 09th SEPTEMBER
Adult £65Child £53
18.20 9.0018.00 8.1018.00 9.0018.00 9.0018.00 9.0018.00 9.00
Mon 05Tue 06Thu 15Fri 16Sat 17Sun 18Wed 21Wed 28Thu 29Fri 30
APRIL
JUNE
MAY
Dep. Guernsey
Dep. Dielette
18.00 9.0018.00 9.0018.30 9.0019.10 9.1520.00 10.0517.00 11.0018.00 9.0018.30 9.0019.10 9.1518.50 10.00
Mon 01Tue 02Wed 03Fri 05Sat 06Sun 07Wed 17Thu 18Fri 19Mon 22Tue 23
19.10 9.4019.40 9.4016.25 10.3518.00 8.1518.00 9.0018.00 -18.35 9.0019.10 9.2516.50 10.1518.00 9.0018.00 9.00
Mon 17Fri 21Sat 22Wed 26Thu 27Fri 28
18.00 9.00OCTOBERSun 01
Tue 01Wed 02Thu 03Fri 04Sat 12Sun 13Mon 14Tue 15Wed 16Fri 18Sat 19
Sun 20Mon 28Tue 29Wed 30Thu 31
DIELETTEAUGUST
JULYSat 01Sun 02Tue 04Wed 05Thu 06Fri 14Sat 15
Sun 16Mon 17Wed 19Thu 20Fri 21Fri 28Sat 29Sun 30Mon 31
16.00 10.3517.20 11.2018.00 9.0018.00 9.0018.00 9.0018.25 9.007.20 10.00
19.00 21.4019.45 10.1516.15 10.3518.00 8.0018.00 9.0018.00 9.0018.50 9.0019.15 9.2019.50 9.5016.30 10.20
SEPTEMBER
Sat 16Sun 17Fri 29Sat 30
Dep. Guernsey
Dep. Dielette
Day trips to France
Fri 01Sat 02Sun 03Sat 09
Sun 10Wed 13Thu 14
18.00 9.0018.00 9.0018.00 9.007.20 10.00
17.20 20.0018.00 10.0016.20 9.4517.00 10.3018.00 9.0017.00 9.0018.00 9.0018.00 9.00
ALDERNEYDIELETTE
MAY
JUNE
APRIL18.00 9.00Sun 09
AUGUST18.45 12.15Thu 17
18.15 11.3018.00 8.15
Sat 20Sun 21
9.40 16.30
Dep. Guernsey
Dep. Alderney
10.45 18.30Sat 17
10.00 17.4510.30 18.20
Sat 29Sun 30
JULY
ALDERNEY
MAY
JUNE
AUGUST10.40 16.309.40 16.30
Sat 19Sun 20
9.00 16.30
JERSEY
17.00 9.0017.00 9.00
APRIL
MAY
Dep. Jersey
Dep. Guernsey
Tue 02Tue 09Tue 16Tue 23Fri 26
17.00 9.0016.10 9.3517.00 11.0517.00 9.0016.40 10.05
JUNETue 06Tue 13Tue 20Fri 23Thu 29
17.00 9.0016.40 10.2517.00 9.0016.40 10.0517.00 9.00
Tue 11Tue 18
17.00 9.0016.40 10.0516.40 10.5017.00 9.00
JULY
AUGUSTTue 01Thu 03Tue 08Fri 11
17.30 9.0017.30 9.0016.40 10.0517.00 10.30
SEPTEMBERTue 05Fri 15Fri 22
17.00 9.0017.00 9.0016.40 10.05
Tue 04Fri 07Thu 13Tue 18
16.40 10.0517.05 10.45
Tue 25Fri 28
Tue 15Fri 18Tue 22Fri 25Tue 29
17.30 9.3017.30 9.0016.40 10.0517.00 10.3517.30 9.00
IMPORTANT : PASSENGER INFORMATIONAND CONDITIONS OF CARRIAGE
February 2017 edition
FRANCE, from £14ppJERSEY, from £13.50pp
ALDERNEY, from £13.50ppEACH WAY
Manche-iles.com
Sat 06Sun 07
18.00 10.5518.00 8.3018.00 9.0018.00 9.0018.10 9.0018.50 9.0019.30 9.2520.15 10.0517.10 11.0018.00 9.007.20 10.00
18.00 20.4018.00 9.0019.00 9.0519.20 9.2017.00 9.4018.30 10.00
