7/29/2019 1 Year System Warranty Reference.pdf

1/2

Page 1 of 2 089181Rev. 2

One-Year Limited Warranty

SI warrants that the computer systems it manufactures (excluding Accessories) will be free from defects in materials and workmanship.

The warranty period for the computer system you purchased is One (1) year from the date of factory shipment. This warranty applies tooriginal purchases made in the United States or Canada. Merchandise purchased for the purpose of resale is not covered under this

warranty; nor is this warranty transferable.

This limited warranty covers normal use. The limited warranty does not cover damage resulting from improper packing during shipment,damage during shipment, damage caused by failure to provide a suitable installation or operating environment for the product and/or

accessories; damage caused by impact with other objects, dropping, falls, spilled liquids or immersion in liquids; servicing not authorized bySI, usage not in accordance with product instructions, over clocking the CPU, failure to perform required preventive maintenance, accident,abuse, misuse, neglect, natural disasters such as flood, fire, earthquake or lightning, problems with electrical power such as power surges

and problems caused by use of parts, components, services or software not supplied by SI. Warranty coverage will not apply in the eventthe serial number or rating label has been removed, altered or defaced. Deletion or modification of the technical support software Max

Tech installed on your computer system will void this warranty. This limited warranty does not cover damage resulting from failure to backup your data or other files, nor does it cover damage caused by programs, data, viruses or other files. SI is not responsible for any loss of

your data and recommends that the consumer maintains a back-up system at all times to rebuild or reconstruct lost or altered files, data orprograms.

SI makes no representations or warranties, express or implied, with respect to services provided by Internet Service Providers. Thisincludes their ability to provide services, their ability to work with our systems, interruption of service, or their ability to sustain such

services over extended periods of time. SI is not affiliated and has no agency relationship with providers of such services and is notresponsible for their actions or inactions.

This limited warranty does not cover any items in the following categories: software; sound cards, joysticks, printers, scanners, speakers,

cameras, (collectively Accessories); other external peripherals; Accessories or parts added to a SI system after the system is shippedfrom SI including monitors, keyboards, and mice; or Accessories and parts that are not installed in the SI factory and any items bought

from SI but not manufactured by SI. These components may have a warranty from their respective manufacturers. All batteries are

considered to be consumables and are covered under this limited warranty for 6 months.

During the warranty period, SI will, at its option, repair or replace defective or damaged products returned t o SIs facility, or refund theamount you paid for the product less depreciation, upon its return to SIs facility. Requests for warranty service can be made by calling our

Customer Support Team at 1-800-262-6622 or contacting us in writing at 6990 State Route 36; Fletcher, OH 45326. When calling CustomerSupport, pleasehave the following information available: customer number, order number, serial number, a description of the problem and

the SI part number. Valid proof of the date of original consumer purchase, including the serial number of the product, may be requiredbefore warranty service is provided. If our technician determines that a warranted product or part is defective and that either a repair is

necessary or that a replacement product or part is required, you will be given a Return Authorization (R.A.) number for the return of thedefective product or part. This number must be clearly marked on the outside of the original packaging, prior to return. If a replacement

product or part is supplied to you in advance of SI receiving the defective product or part, the technician will ask for your American Express,VISA or MasterCard account information, including account number and expiration date to secure the return of the defective product orpart. You are financially responsible for the return of the defective product or part and will be charged the original sales value and a

restocking fee for the replacement product, once the R.A. Number has been issued and the replacement part is shipped from SI. Thedefective product or part must be received in the factory within fifteen (15) days in order to allow for one hundred (100) percent credit back

to you. The defective product should be shipped to us freight prepaid and insured using the original box and packing materials(or equivalent packaging obtained from SI). Before you ship the product(s) to SI for repair, back up the data on the hard-disk drive(s)

and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. If you have anyquestions, call SI for assistance.

SI manufactures its computer systems from parts and components that are new or equivalent to new in accordance with industry-standardpractices. SI owns all parts removed from repaired products. SI uses new and reconditioned parts made by various manufacturers in

performing warranty repairs and building replacement products. If SI repairs or replaces a product, its warranty term is not extended.

Under no circumstance will SI be responsible for any incidental or consequential damages, which may occur during the use of

the SI PC, or as a result of the products failure to perform. In all cases, the customers sole remedy for a product failure is

limited to the repair or replacement of the product.

EXCEPT AND TO THE EXTENT EXPRESSLY SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOTLIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND SI EXPRESSLY DISCLAIMS ALLWARRANTIES NOT STATED HEREIN. Some states or provinces do not allow the exclusion of implied warranties or limitations on how long

an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may alsohave other rights that vary from state to state. Some states or provinces do not allow limitations or exclusions of incidental or

consequential damages for consumer products, so the above limitations or exclusions may not apply to you. These provisions apply to SIstwo-year limited warranty only. For provisions of any on-site service contract covering your system, refer to the separate on-site service

contract that you will receive. This warranty is not transferable.

TECHNICAL SUPPORT

SI provides a range of basic technical support options for the computer system you purchased via a variety of on-line, automated responseand technician supported methods. Using one of these methods, SI will help you reinstall the operating system and factory-installed

software on your computer and restore it to the original factory configuration at no additional charge for One (1) year from the date offactory shipment. Many of these technical support options are available to you for a variety of other issues without charge. SI will inform

you before it provides you with technical support for which a fee will be charged. SI may change the means through which it providestechnical support at any time. It is likely that many of your questions will be answered by the documentation shipped with, and information

loaded on, the computer system. SI does not provide free software tutoring or customization, or support for any otheraccessories, including software, or any products purchased from third party vendors. SI may provide fee-based support forthese or any other issues falling outside the scope of basic technical support. You will be notified of any applicable fee before

SI technical support begins resolution of your reported problem.

SI, as used in the foregoing Terms and Conditions refers to SYSTEMAX COMPUTERS, INC., 6990 US ROUTE 36; Fletcher, OH 45326

7/29/2019 1 Year System Warranty Reference.pdf

2/2

Page 2 of 2 089181Rev. 2

Service Warranty; Disclaimer of Warranties

The manufacturer warrants only that the services will be performed in a professional and workmanlike manner. There are

no implied warranties except as required by law. No information or advice (written or oral) provided to you by themanufacturer or its contractors will create a warranty by the manufacturer or increase the scope of this Warranty. The

Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do notallow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Any liability of the manufacturer and their affiliates and their suppliers for services provided under this Warranty isexpressly limited to the fees you have paid for the service giving rise to the claim. Your sole remedy against them in any

dispute under this Warranty shall be to seek recovery of the amounts you paid, upon payment of which they shall be releasedfrom and discharged of all further obligations and liability to you. In no event shall either party be liable to the other for

direct, indirect, special, exemplary, consequential, or incidental damages, including, but not limited to, loss of anticipatedprofits, equipment, facilities or services, down time, your time, the claims of third parties, and injury to property, regardless

of the nature of the claim, including but not limited to, Breach of Warranty, Breach of Contract, Tort (including negligence) orstrict liability, and even if the other party has been advised of the possibility of such loss or damage.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation orexclusion may not apply to you.