1 ndia.in Date: 07 – 09 December Name: Manish Sinha ScrumIndia.In 2012 © Tata Consultancy...

1

www.scrumindia.in

Date: 07 – 09 DecemberName: Manish Sinha

ScrumIndia.In 2012 © Tata Consultancy Services Ltd. All Rights Reserved.

Building High PerformanceDistributed Scrum Teams

Lessons Learnt & Best Practices

Manish Sinha

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Agenda

What Scrum Expects?

Team Structure - When We Started

Challenges

Restructured Distributed Teams

Adapting and Innovating

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What Scrum Expects?

Co-location of the team.

Effective communication (preferably face-to-face communication).

Frequent interaction between developers and end-users.

Daily stand-up meetings with all team members.

Self organized teams.

Inspect and Adapt.

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Team Structure - When We Started

Onshore/Near Shore Offshore

Product Owner

Scrum Master

Team 1 Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

BA Proxy Product Owner

QA Primary responsibility of Tester

DEV Primary responsibility of Developer

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Challenges

Highly distributed teams (Minneapolis, New Jersey, London, New Delhi, Mumbai, Pune and Lucknow)

Collaboration issues due to team members working in four different time zones

Less interaction of team with end user and Product Owner

High wait time leading to low productivity of the teams

Scrum Master can do little to resolve issues at offshore

Scrum Master not able to coordinate between teams during offshore timings.

Developing and maintaining high team synergy

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Product Owner

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Product Owner

Scrum Master

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Team 3

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Onshore/Near Shore OffshoreChallenges:

Highly distributed teams

Collaboration issuesBA Proxy Product Owner



Challenges Handled:

Highly distributed teams

Collaboration issues

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Product Owner

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Product Owner

Scrum Master

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Team 3

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA





Challenges:

Less interaction of teams with end-user and

PO.

High wait time.

Challenges Handled:

Less interaction of teams with end-user and

PO.

High wait time.

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Product Owner

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

QAQA

BABA

Product Owner

Scrum Master

Team 2

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Team 3

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA

Scrum Master

Team 1

DEVDEV

DEVDEV

DEVDEV

DEVDEV

QAQA

QAQA

BABA





Challenges:

Scrum Master handling impediments at offshore.

Scrum Master coordinating between teams.

Challenges Handled:

Scrum Master handling impediments at offshore.

Scrum Master coordinating between teams.

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ADAPTING AND INNOVATING

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Pass the Baton

Day 1 Day 2

Scenario

High business value PBI to be delivered within two weeks

Team estimates story points

Approx 15 working days (3 weeks) required for implementation

Distributed SCRUM Teams Can Help - Just Pass the Baton

16 Hours of Work 16 Hours of Work

Team 2/3IST Time Zone


Team 1EST Time Zone

Team 1EST Time Zone



Team 1EST Time Zone

Team 1EST Time Zone

Pass the Baton Pass the Baton Pass the Baton

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Create Team Interaction Forums

Team Synergy

Create roles and responsibilities that mandates inter-team interactions.

Assign ownerships on rotational basis to ensure involvement of all team members from all SCRUM teams.

Have No-Agenda meets (preferably on Video Con) that involves all team members..

Create “Culture of Appreciation”.

Celebrate Success Together!

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Just Don’t Adapt - INNOVATE

ApplyLean

and become ahigh performing

Scrum Team

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Example - Reduce Analysis Time

BA Briefing/Design Meeting

Explain documented requirement

Address QA and Dev needs

Examine feasibility

Identify potential dependencies and roadblocks

Create combined approach

Take expert’s advice

Identify collaboration required with third party

Benefits

Forum for offshore teams to interact with onsite business analysts (closer to end user)

Faster QA and Dev analysis

Fosters team decision

Earlier identification of potential roadblocks

Ensures best design

Less effort spent on emails\wiki communication

These activities are also part of planning meetings but are performed here in more detailed manner with more specific audience (only those team members who are expected to be working directly on a backlog item or a technical\functional expert).

QAQA BABA

Expert (Tech\Functional)

Expert (Tech\Functional)DEVDEV

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Example - Reducing Wait Time (Lean)

StartStart

Team starts working on

PBIs


PBIs

Document Requirements

for PBIs


for PBIs

Developers send query to

Business Analyst


Business Analyst

Development work

completed as per BA

comments

Development work

completed as per BA

comments

QA Queries to BAs

QA Queries to BAs

QA Testing completed as

per BA comments


per BA comments

Fix defects found in BA

Testing


Testing

Final BA Testing &Close PBI


BA TestingBA Testing

6.0 hr6.0 hr 1.001.00 0.25 hr0.25 hr 2.0 hr2.0 hr 0.25 hr0.25 hr 1.00 hr1.00 hr 0.5hr0.5hr 0.5 hr0.5 hr 0.10 hr0.10 hr

W W W W W W W W

4.0 hrs4.0 hrs 0.1hr0.1hr 0.25hr0.25hr 2.0hrs2.0hrs 2.0hrs2.0hrs2.0hrs2.0hrs 2.0hrs2.0hrs0.5hr0.5hr

Non value added activity

Value added activity

Wait Time

Processing Time

Total Wait Time - 12.85 HoursTotal Wait Time - 12.85 Hours

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Example - Reducing Wait Time (Lean) (Contd..)

StartStart


PBIs


PBIs


for PBIs


for PBIs


Business Analyst


Business Analyst

Development work

completed as per BA

comments

Development work

completed as per BA

comments

QA Queries to BAs

QA Queries to BAs


per BA comments


per BA comments


Testing


Testing



BA TestingBA Testing

6.0 hr6.0 hr 1.001.00 0.25 hr0.25 hr 2.0 hr2.0 hr 0.25 hr0.25 hr 1.00 hr1.00 hr 0.5hr0.5hr 0.5 hr0.5 hr 0.10 hr0.10 hr

W W W W W W W W

Non value added activity

Value added activity

Wait Time

Processing Time

0.1 hr0.1 hr 0.1hr0.1hr 0.25hr0.25hr 0.1hr0.1hr 0.1hr0.1hr0.1hr0.1hr 0.1hr0.1hr0.5hr0.5hr

Total Wait Time - 1.35 HoursTotal Wait Time - 1.35 Hours

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Q & A

Questions and Answers?

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THANK YOU

1 ndia.in Date: 07 – 09 December Name: Manish Sinha ScrumIndia.In 2012 © Tata Consultancy...

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Transcript of 1 ndia.in Date: 07 – 09 December Name: Manish Sinha ScrumIndia.In 2012 © Tata Consultancy...