1 Webinar Calendar for Q3 ’09 TopicAgenda/ContentPrerequisite (Click on links in presentation...
-
Upload
annabelle-holmes -
Category
Documents
-
view
214 -
download
0
Transcript of 1 Webinar Calendar for Q3 ’09 TopicAgenda/ContentPrerequisite (Click on links in presentation...
1
Webinar Calendar for Q3 ’09Topic Agenda/Content Prerequisite
(Click on links in
presentation mode)
Time & Registration
Link
Introduction to Intel® vPro™ Technology
What is Intel® vPro™ Technology
Use Cases
ROI Benefits/Case Studies
Demo
None August 19, 2009
8:00 AM to 9:30 AM PDT
Register Here
Lower your IT manageability costs with Intel® vPro™ Technology and Symantec* Altiris CMS
Overview
vPro use cases in Altiris CMS
Hands on demo with Altiris CMS/BKMs
vPro Overview
Intro of Altiris CMS
September 2, 2009
8:00 AM to 9:30 AM PDT
Register Here
Beyond the Firewall: Using Fast Call for Help to manage PCs with vPro Technology
Overview
Fast Call For Help Overview
Demo
vPro Overview
vPro use cases
September 16, 2009
8:00 AM to 9:30 AM PDT
Register Here
2
GoToWebinar Attendee Interface
Viewer Window Control Panel
Type yourquestions
here
Enter your Audio PIN when joining the webinar Submit your questions via the GoToWebinar
Control Panel This session is being recorded for future viewing For support, send e-mail during this session to:
– Michele Gartner ([email protected])
– Ramesh Dontha ([email protected])
3
Intel® vPro™ Technology
Jeff TorellovPro Solution Architect
4
The Problem for CIOs and IT…
CIOs asked to innovate and improve business processes… all while lowering costs
But only 11% of costs available to innovate… the rest goes on maintenance
And maintenance costs explodewith desk-side visits
Need to free up Time and Money for IT to Innovate
5
IT’s Challenges Are Intel’s Motivation
Security• Attacks now very stealthy and
motivated by financial gain• Time between vulnerability
discovery and exploitation is shrinking
Energy• Rising energy costs make
power a significant IT expense
• “Green IT” emerging a major CIO objective
Manageability• Globalization and limited IT
resources demand more centralized, automated processes
• Regulatory compliance is a key IT deliverable
$70+
*Other brands may be claimed as the property of others.
6
Built-in Management Reduce your support costs with built-
in management technologies
Proactive Security Protect your PCs and your data
infrastructure with built-in security technologies
Energy Efficient Performance Improved performance with reduced
power consumption with the Core™2 Duo and Core™2 Quad processors
Intel® vPro™ Technology
7
Processor
• Intel® Core™2 Duo processor
• Intel® Core™2 Quad processor
Chipset
Security and Manageability
• Manageability Engine
• Non-Volatile Memory
• Intel® Active Management Technology
Network
Independent Network Access
• Intel® Active Management Technology
What is Intel® vPro™ Technology?
Intel® vPro™ Technology: Security and manageability on the chip
8
DDR2
FLASH
NVM
BIOS
GMCH
ICH8-DO
Sensors
Filters
MAC
Operating System
SW Agents
Intel® Core™ 2 Duo Processor
DDR2ManageabilityEngine
Intel®
PRO/1000 LAN
Manageability Engine in Chipset
– Independent of power state & OS
– Uses 16MB of system memory Network Filters in Chipset
– Monitor Ethernet traffic
– Can internally disconnect Ethernet Dedicated Flash Storage Area
– Stores ME firmware
– Stores asset inventory information
– Stores ISV data
Intel® vProTM Technology Architecture
AM
T
OOB
AM
T
9
“In-Band” Client Management
Hardware
OS
Management Agent
Network
IT Management Console
Desktop/Notebook Client
• “In-Band” client management can:• Inventory systems which are powered up• Resolve software application problems• Push software updates whilst system is powered up
• “In-Band” client management cannot:• Inventory systems which are powered down • Resolve software problems which prevent system boot (e.g. OS corrupt)• Update software “Out of Hours” (while system is powered down)
10
Client Management (With vPro) “Out of Band – OOB”
Hardware
OS
Management Agent
IT ManagementConsole
Desktop/Notebook Client
• Management for vPro systems can:
• Inventory systems which are powered up or down• Remotely resolve software OS and application problems• Push software updates while system is powered up or down
Network
11
Intel® Active Management Technology1
Intel® Active Management Technology (Intel® AMT):– Intel AMT is built into Intel® vPro™ technology
– Intel AMT improves managing and securing networked computing resources
– Inventory assets, even while systems are powered off
– Repair systems using out-of-band (OOB) management capabilities
– Help secure networks by:– Proactively blocking incoming threats
– Reactively containing the spread of threats
– Ensuring critical software agents are present
– Keeping installed software versions up to date
– Leveraging popular third-party management consoles and security applications in use today
1 Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, connection with a power source, and a network connection.
12
Intel® vPro™ Technology Incorporates and Builds upon Industry Standards
New Standard Mgmt
Advanced Mgmt & Security
Advanced Mgmt, Security, Virtualization & Energy-Efficient Performance
Features & Business Value
12
• New: Intel vPro technology offers support for WS-MAN and DASH
• Intel is a co-author of WS-MAN and DASH
• Intel is a co-founder of DMTF and co-author of manageability standard for the last 15 years
13
Encrypted, remote power-on and update
Remote diagnostics and repair
Intel® vPro™ Technology Usage CasesExamples
Hardware and software inventory
Agent presence checking
Hardware-based isolation and recovery
14
Keeping the Business Running Efficiently
Hardware and Software InventoryAccurately inventory hardware and software assets
• Faster, more accurate than manual audits• Assist with upgrade planning, lifecycle management and government regulations• Save money on license fees with accurate software inventories
IT Management Console
IT console polls PC for hardware IDs and software versions regardless of power state
PC reports hardware IDsand software versions
1
2
Network
HARDWAREHard drive: Make, Model
Memory: Size, Speed
CPU: Type, GHz
SOFTWAREVirus SW: Version
Management SW: Version
OS: Version
15
Keeping the Business Running Efficiently
Encrypted, Remote Power-On and UpdatePush security updates to PCs even if they are powered off
• Encrypted, remote deployment of patches without user interruption• Reduced time required to deploy patches, reduced vulnerability
Virus DAT file on PC updated and rebooted if necessary
Encrypted power-off command sent to PC
Network
3
4
IT Management Console reviews agent software report in management database for client DATversion to identify clients requiring update
1
2
IT Management ConsoleUnique encrypted power-on commandissued by IT console
16 16
22
Network
PC can’t reboot and user calls IT help desk11
IT Management Console
Technician initiates Serial Over LAN (SOL) sessionClient PC
Intel® Active Management Technology
Remote Diagnostics and Repair
PC remotely rebooted (IDE-R) from image on management server;remotely work in the BIOS
33
Technician diagnoses problemand repairs issue as appropriate(remote SW update, local HW install)
44
Remotely diagnose and repair PCs regardless of power state or OS health
17
DEMO
18
Network
Risk Management
Agent Presence CheckingKeep agents operating correctly
IT Management ConsoleIT management console repairsnon-working management agent
PC alerts IT console that management agent is missing or non-functioning
2 Management agent failsto check in1
Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt.
Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection
Ensure more accurate PC asset inventory
4
Managementor security agent is continuously checking in with Intel® vPro™ technology
3
Agent Present?
Agent Present?
YES NO
Intel®
AMT1
YES NO
Security Agent
Mgmt. Agent
Agent Present?
Agent Present?
YES NO
Intel®
AMT1
YES NO
Security Agent
Mgmt. Agent
Agent Present?
Agent Present?
YES NO
Intel®
AMT1
YES NO
Security Agent
Mgmt. Agent
(((
(((
19
Risk Management
802.1x and Cisco NAC NetworkNo need to lower network security for OS-absent management
Maintain full network security
Network
4
2
IT Management Console
1
Console request OS absent mgmt. session
Router
Router authenticates credentials, credentials verified, target PC admitted to secure network
802.1x & Cisco NAC* credentials presented from nonvolatile memory
Console proceeds with mgmt activity
3
Notebooks require Intel AMT release v2.6 . Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection.
20
Intel® Mobile and Desktop Business PCs Prevent Infected PCs from Spreading Viruses through
HW-level Security Filters
Filter harmful viruses and isolate infected PCs
IT Management Console
PC sends alert3
1Management Console sets AMT filters thresholds (time window & IP connections)
4
IT console traffic allowed to pass through filters to remediate PC
Network
Filter
X
When virus is found, filter quarantines system by isolating the OS from the network while keeping remediation channel open to the console
2
Increase overall security of your PC fleet
1Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt.
21
Adopted by:
•60% of Fortune 100 companies
•All leading OEMs and 5000 active channel partners
•80+ Software partners
•All major verticals worldwide2006 20082007 2009
Intel® vPro™ TechnologyCustomers implementing in volume
22
ROI with Intel® vProTM Technology Secure power management without compromising security
Actual Customer Experiences
power-efficiency improvement5
Up to
more25%
Up to
State of Indiana
Read case study
View video
$1.4 Million
saved over 4 years with secure, reliable powering on/off of PCs that previously were on 24 hours2
Up to
Calgary Health Region
Read case study
2.7 Million kWh
energy saved over 4 years, with a total projected cost savings of $276,8004
Up to
Telkomsel
Read case study
42% faster
patching process and deskside visits related to patching reduced by 92%3
Electronic Data Systems
Read case study
View video on YouTube
2- Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-14943- Telkomsel ROI case study http://communities.intel.com/docs/DOC-14944-Calgary Health ROI case study http://communities.intel.com/docs/DOC-14945-EDS ROI case study http://communities.intel.com/docs/DOC-1494
23
ROI with Intel® vProTM Technology Increase accuracy and speed of inventory audit
Actual Customer Experiences
Telkomsel
Read case study
Virtually Eliminate manual inventory and reduce IT’s concern about the 1-2% that typically neededto be accounted for physically6
State of Indiana
Read case study
View Video
Cleveland Clinic
Read case study
Reduce up to
671 man hours by year four in researching lost systems8
Reduce up to
671 man hours by year four in researching lost systems8
Speed up inventory checks
by up to 99%7
6-Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-14947-Telkomsel ROI case study http://communities.intel.com/docs/DOC-14948-Cleveland Clinic ROI case study http://communities.intel.com/docs/DOC-1494
24
IT@Intel Case Study - Reducing Desk-side Visits95% of Helpdesk calls result in desk-side visit,
account for 52% of support costs
Root cause
Desk-side Visits Required
Repair Method with Intel® Active Management Technology available
w/o Intel® AMT
w/ Intel® AMT
HW Failure (27%)
2+ 1 or less Diagnose problem & replacement part remotely, Deploy technician to replace failed HW w/ right part
HDD Failure (8%)
2+ 1 or less Diagnose problem & replacement part remotely, Deploy technician to replace HDD w/ right part
OS Failure (19%)
1+ 0 Run OS recovery, Run repair tools remotely
BIOS Failure (2%)
1+ 0 Update BIOS remotely
OS Update (3%) 1+ 0 Run OS recovery, Update OS remotely
Other (41%) 1+ 1+ Desk side visit still required
9-2003 Intel IT Trouble Tickets
Intel IT estimates that Intel® vPro™ technology will save 24M$/yr expenses through reduction in desk side visits plus an additional 10% reduction in maintenance contracts and software license fees.
25
Real Results Actual customer experiences with Intel® vPro™ technology10
Current Process
With Intel® vPro™ Technology
Percent Improvement
User downtime, software issue, remote (min.) 982.5 18.75 98%
Deskside visit for software fix (number of visits) 1.64 .14 91%
Manual PC hardware inventory (min.) 27.5 .47 98%
Average number of hours to achieve patch saturation 278.4 16.8 94%
10-“Case Studies with Intel® vPro™ Processor Technology – An Analysis of Early Testing of Intel vPro Processor Technology in Large IT Departments”, C. La Grand & M. Salamasick, 2007
Customers report significant improvement
26
Real Results Actual customer experiences with Intel® vPro™ technology
Patch ManagementCurrent Process
With Intel vPro technology
Percent Improveme
ntAverage # hours to patch 1000 PCs 64.8 9.2 85%
% of PCs requiring deskside patch 7.5% 2% 73%
Average # hours to achieve saturation 278.4 16.8 94%
Compliance Current Process
With Intel vPro technology
Percent Improveme
nt Time to discover 1000 PCs one site (hrs) 71 0.3 99%
Typical inventory accuracy 5000 PCs 84% 98% 16%
Success rate: automated hardware inventory 81% 99% 22%
Hardware mitigates more risk than software alone
27
Significant Return On Investment (ROI) Payback time of 15 mo., $142.75 per PC per year after year 3
Payback in 15 months for average company with 12,300 notebooksAssumes $360K implementation cost and cost adder for new technology
• For a firm with 12,300 notebook PCs with a 3-year refresh cycle• White paper located on intel.com:
http://download.intel.com/products/centrino/pro/centrino_wipro.pdf
Savings / PC / Yr After Year 3Minor app / SW update reduction in deployment failure
rate $50.71
Helpdesk cost reduction $34.44
Manual HW malfunction resolution $17.18
Manual SW malfunction resolution $16.14
Major app deployment cost reduction $12.36
Mobile PC audit failure reduction $7.00
Other $4.92
Total $142.75
28
Estimate Your Own Savings with Intel® vPro™ Technology ROI Estimator
Download the ROI Estimator at www.intel.com/go/vproestimator
• Data and modeling based on 41 businesses with 1000 PCs or more from N. America and Europe
• Adjustable inputs• Savings and Cost
Difference output via table and graph
29
Additional Information Intel® vPro™ Expert Center
– http://www.intel.com/go/vproexpert
Getting Started with Intel® vPro™ Technology
– http://communities.intel.com/docs/DOC-3159
Online Activation Training
– http://download.intel.com/business/vpro/ActivationClass/main.html
Activation Cheat Sheet
– http://communities.intel.com/docs/DOC-1370
Solution Providers can activate your PCs for you
– http://communities.intel.com/docs/DOC-3146
30