1 Transcultural Guidelines for Health Care Givers.
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Transcript of 1 Transcultural Guidelines for Health Care Givers.
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Transcultural Transcultural Guidelines for Guidelines for Health Care GiversHealth Care Givers
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World ReligionsVS. El Paso
World 2005 Statistics:
Christianity 33%
Islam 21%
Hinduism 14%
Buddhism 6%
Judaism 0.22%
Other 25%
El Paso 2002 Statistics:
Catholic 58%
Other Christian 25%
Islam 0.3%
Judaism 0.8%
Other 16.9%
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Definitions (Cornell University) - Describes your family “origins” e.g.
American Native or Alaskan NativeOrigins in any of the original peoples of North & South America (including Central America), & who maintains tribal affiliation or community attachment
Ethnicity
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AsianFar Eastern countries
Black/African AmericanAfrican or Caribbean
Caucasian/White/Not of Hispanic originEurope, Middle East, North Africa, Australia, New Zealand
Mexican AmericanOf Mexican culture or origin regardless of race
Ethnicity
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Native Hawaiian or other Pacific IslanderHawaii, Guam, Samoa, Pacific Islands
Puerto RicanPuerto Rican culture or origin, regardless of race
Other HispanicCuban, South or Central American, Dominican Republic, or other Spanish culture or origin, regardless of race
Ethnicity
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Hispanic vs. Non-Hispanic 2006 StatisticsApproximately 81.4% Hispanic Non-Hispanic 14.2%
What other things contribute to diversity?If I’m Hispanic is a non-Hispanic another culture? Maybe…
Reviewed October, 2008
El Paso’s Population
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Including culture, religion, language, age, and gender….
HAVE CONSIDERABLE EFFECT ON HOW WE ACCESS & VIEW HEALTH CARE SERVICES
Many Things..
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Some may think culture determines certain things:
• Physical attributes
• hair or skin color
• Diet
• Language
• Our religious & spiritual beliefs
Culture
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Ethnocentrism
• Despite the fact that we understand that everyone is different, we still tend to subconsciously believe that our culture & religion is the right one. We may view other cultures or religions as bizarre, strange, inferior or unenlightened. This is called ethnocentrism.
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Ethnocentrism
• It can cause misunderstandings and harm patients by:– Incorrect diagnosis– Failure to provide adequate pain relief– Arrest of parents for child abuse due to
misunderstood cultural childrearing beliefs and practices
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Understanding of own selfKnowledge of various cultural characteristicsUnderstanding of cultural characteristicsApplication of cultural knowledge & understanding in the healthcare setting
CulturalCompetency
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AvoidStereotyping
We must not presume that all people of a certain cultures adhere to all aspects of their culture
The healthcare provider must identify which aspects are appropriate for each patient during the admission process
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Do Not AssumeAnything
Be truly open-minded & respectful toward other’s beliefs, values, & practicesYou can help patients feel more comfortableMany of us belong to more than one ethnic group, cultural group, age group, and social group
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Language &Translation
Those whose English is limited often wish to speak their native language when possible
Feel that both their explanations & their understandings can be more accurate
It is more comfortable
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Family members are not good translators
Issues of privacy and confidentiality
Interpreter errors could be a previously unrecognized root cause of medical errors (Healthcare Risk Management (2003)
Lost inTranslation
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Avoid Ad HocTranslators
Flores, 2003 (University of Wisconsin)
Omission by interpreter 52%
Addition by interpreter 8%
Substitution by interpreter 13%
Editorialization by interpreter 10%
False fluency 16%
63% of errors were found to have potential medical consequences
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Translation Line Services
• Find someone in your facility who knows the policy
• It is important to be facility specific
• Should be HIPAA & Joint Commission Compliant
Policy &Procedure
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• Facial expressions, body language & tone of voice play a much greater role in many cultures.
Face & BodyLanguage
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Some Cultures:
• May perceive a response like “maybe” or “that would be difficult” as a polite no
• Some cultures prefer indirect communication and talking around the issue
Cultural Differences
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Gestures
Use with care – may have negative meanings in other culturesThumbs-up and the OK sign are obscene gestures in parts of South America & the MediterraneanPointing or beckoning with the index finger as “come here”, or snapping fingers are seen as rude in some cultures
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To touch or not to touch is only part of the question
Cultures also have different rules about who can be touched & where
Even casual touching people of the opposite gender can be offensive in some cultures
Touch
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In Summary
• Observe the kinds of cultures you see in your patient population
• Adjust your care for patients of different cultures
• Look for resources available for patients of different cultures
• Provide translation for a patient that doesn’t speak English