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Toronto Central CCAC:

Connecting you with Care

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What are Community Care Access Centres (CCACs)?

Community-based, non-profit, organizations governed by a community Board of Directors

Funded by the Toronto Central Local Health Integration Network (LHIN)

Legislated by the Ontario Ministry of Health and Long-Term Care

14 CCACs across Ontario, aligned with the geography of LHINs

Each CCAC receives base budget annually (non-profit/ no deficit/ surplus carryover)

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Toronto Central CCAC

In the hospitals…

In the community… In homes & neighbourhoods…

…we are partners in care

A first point of contact to connect people to a broad range of community and social support services

Dedicated, specialized teams working together with community and health partners across the care continuum

Community-based care coordinators supporting clients in their choices about how they live in their communities

Working onsite in 26 hospitals and emergency rooms to help people make the transition home or to long-term care

Toronto Central CCAC

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What do CCAC’s do?

Core Business is Case Management Coordinate In-home Services Placement in long-term care homes Information & Referral

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In-Home Services may include

Personal Support

Nursing

Social Work

Nutritional Counselling

Speech & Language Pathology

Physiotherapy

Occupational Therapy

Medical supplies & Equipment

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Placement Services

CCACs manage all applications for long-term care homes in Ontario

The Care Coordinator will:

Explain options

Counsel client & family on the process of entry into long-term care home

Assist in making a choice to a long-term care home, respite care or convalescent care (Short stay)

Help with the application process

Manage wait lists for long-term care placement

Authorize admission to long-term care homes

Requesting approval from long-term care home for admission

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Information and ReferralWe provide information about CCAC services and linkages to other community

health and social services:

Adult Day Programs Affordable housing alternatives Community Agencies – CNIB, CHS, Alzheimer’s Society Community Health Centres Friendly Visiting Programs Funding sources Meals-on-Wheels Tele-health Ontario Transportation Used Equipment

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Health Care Connect ProgramOverview

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Background

Health Care Connect Program (HCC) was launched in February 2009 by the Ministry of Health and Long Term Care (MOHLTC) as a deliverable in the “Family Health Care for All Strategy”

Provincial Strategy – Program is run through Community Care Access Centres. Each Local Health Integration Network (LHIN) has Care Connectors assigned to refer unattached patients to Family Physicians and Nurse Practitioners (as primary care providers)

A Voluntary-based Program. Participation is not a guarantee of access and patients are encouraged to continue their own efforts to find a physician while waiting to be referred

Not necessarily CCAC clients, but people who live in the local LHIN

Patient Registration Eligibility Criteria:• Not enrolled with a Primary Care Provider • Valid Health Card Number

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How Does it Work?

Unattached patients or their Substitute Decision Maker (SDM) can call 1-800-445-1822 to register for the program (Monday-Friday, 9 am-5pm) over 120 languages available

Registration also available online 24hrs/day via Ministry’s secured site at www.ontario.ca/healthcareconnect available in English and French

Registrant's information is entered in a secured database.

Registrants answer a self-reported health information questionnaire • Registrants on the database are then prioritized based on health care

needs• The Health Care Connect system intakes patient registration information

and prioritizes patients through a scoring methodology

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CCAC Care Connector Role

14 CCACs each have at least 2 Care Connectors locally supporting the HCC Program by referring unattached patients to accepting physicians/providers

• The local CCAC Care Connectors play a key role in linking patients to Primary Health Care

They develop working relationships with primary care practitioners

Increase public awareness of the HCC Program

Link unattached patients to appropriate resources within the community, including:

• System Navigation• Information & Referral• CCAC Services

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Questions/Comments