1 THOUGHTFULNESS AND REFLECTION WITHIN BRISTOL’S HOMELESSNESS AND COMPLEX NEEDS PROVISION Aileen...
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Transcript of 1 THOUGHTFULNESS AND REFLECTION WITHIN BRISTOL’S HOMELESSNESS AND COMPLEX NEEDS PROVISION Aileen...
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THOUGHTFULNESS AND REFLECTION
WITHIN BRISTOL’S HOMELESSNESS AND COMPLEX
NEEDS PROVISION
Aileen Edwards, Second StepMarch 2015
Second Step
Specialising in mental health and complex needs
Homelessness, housing and community support; psychological therapies, volunteering
West of England
Lead for Bristol BIG Lottery Fulfilling Lives Programme – Golden Key
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The issues
Clients with multiple needs Some hidden needs including complex
trauma Often poor coping skills, poor social
skills, challenging presentations Often negative experiences of services,
many excluded Demanding work for staff, can get
reactive to situations, blame, stuck
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Our response
Developing Psychological Informed organisation
Psychologically Informed Environments Recovery approach: hope and meaning Better understanding clients’
psychological and emotional needs Improving the ways we work and
support staff
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Psychological Informed
1. Psychological Framework2. Managing Relationships3. Physical Environment and Social
Spaces4. Staff Training and Support5. Evaluation of Outcomes
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Psychological Informed
Reflective practice Psychologically informed
interventions Staff opportunities: mindfulness
courses; Acceptance and Commitment Therapy
Clients: Mindfulness; Managing emotions courses
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Psychological Informed
Thoughtfulness, reflection and attention on our relationships and ways we deliver services.
How do clients present? How do we respond?
Informing, developing services
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8 year system and cultural change to improve Bristol services for people farthest away from services
Psychologically informed sector Reflective practice throughout
programme Developing leadership/agency
ability to witness
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Golden Key