1 The Digital Divide in Child Abuse and Neglect How to build bridges for the future Tom Hanna Karen...

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The Digital Divide in Child Abuse and Neglect

How to build bridges for the future

Tom Hanna

Karen Rich

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Contact us! Tom Hanna, Director, The Child Abuse

Prevention Network, [email protected]

Karen Rich, National Exchange Club Foundation Child Abuse Centers Liaison, [email protected]

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Tom In Spain Almuñecar is on the

Mediterrannean Sea, in the province of Granada, Spain

It is late afternoon here, and I’m in an Internet Access center -- Zen Dos

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A Taste of Spain This is the beach,

looking mostly west, and you can see the ancient castle on the hill.

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Orientation Definition Categories

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Orientation Definition

The gap between the Haves and the Have-nots

How this gap expresses itself over time

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The gap between the Haves and the Have-nots

Foot, bike, bus, car, plane Voice, phone, public access, home dial-up,

home broadband, wireless network access

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How this gap expresses itself over time Initial effects are small but dramatic Continuing effects are deeply erosive

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Orientation Categories

The rich and the poor Rich countries and poor countries High-paid professionals and low-paid

workers/volunteers

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Digital Divide Baseline Watershed of 1995 Explosion until 2005 A very different Internet is emerging

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Digital Divide Baseline Watershed of 1995

Child Abuse Prevention Network National Clearinghouse on Child Abuse

and Neglect Early Starters: APSAC, Prevent Child

Abuse New York

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Digital Divide Baseline Explosion until 2005

Almost every organization is on the web Almost every sub-specialty is covered Almost every kind of document is

accessible Every basic Internet tool is being used

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Digital Divide Baseline Explosion until 2005

Every basic Internet tool is being used Website Document centers Databases Listservs Forums

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Digital Divide Baseline A very different Internet is emerging

Online live and self-paced training systems The new wireless world

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Online live and self-paced training systems Huge benefits Vast savings Promise of better outcomes

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The new wireless world Impact of wireless networks No longer “just my computer”

Portables Handhelds Mobile phones

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Digital Divide in Child Abuse Still a significant percentage of

"disconnected" Generation gap Broadband vs dial-up Institutional Barriers

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Digital Divide in Child Abuse Institutional Barriers

Institutional restraints Technologist-imposed restraints Lack of an Internet plan or strategy Professional bias Service provider bias and client access

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Digital Divide in Child Abuse Economic and attitudinal divides

Within the agency Among agencies Among professions

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Digital Divide in Child Abuse What can we do about it?

Examine significant case studies Look at one evolving model Build and implement your own strategy

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Case Studies The Pediatricians Network (Tom

describes “the haves”) The Online Professional Training

Network (mostly “haves”, but lessons in “have nots”)

Parent Aide Study (Karen provide slides on data from the survey)

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Case Studies The Pediatricians Network on Child

Abuse and Neglect 1996- Present Over 20,000 communications Almost 700 health professionals Major advances in medical practice Multiple professional articles published

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Case Studies The Pediatricians Network on Child

Abuse and Neglect Strictly private network by invitation only All members share the same goals Very varied in professional specialty, but all

medical and hospital-clinic-based Annual subscription provides access to

archives

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Case Studies The Online Professional Training

Network on Abuse and Disabilities Based on an Online Training Conference Seed funding from Department of Justice Outreach to all workers on all sides of the

issue Outreach to people with disabilities

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Network on Abuse and Disabilities Over 500 registrations One-year membership of $150 22 top experts serve as faculty and

ongoing resource to the network Full documentation of all training resources

available online all the time

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Network on Abuse and Disabilities All materials are accessible both to those

with disabilities, and those whose "office security" might prevent Internet access

Examples: Java, JavaScript, Movies, Streaming sound, other interactive resources

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Network on Abuse and Disabilities Started September 9; Ongoing Over 1300 evaluation forms received All participants now linked through two

listservs Doubled the network of people concerned

with abuse and disabilities

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Network on Abuse and Disabilities Every side of the issue: All forms of disability All age groups, birth through aging Institutional; and familial abuse All professionals…

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Network on Abuse and Disabilities All professionals… all service providers on

the disabilities side, all forms of advocacy, all child protective and adult protective, medical, mental health, social work, lawyers, legislators, police, prosecuters, etc.

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Case Studies The case of the National Exchange

Club Child Abuse Centers, and Their Parent Aide Programs.

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Digital Divide Overview Most people not aware of it What is digital divide Why is it a problem Benefits of technology Value of web to child abuse

professionals Why be connected

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Benefits Resources Communication Information Networking

Data collection Documentation Client access

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Clients

Parents are accessing resources online

Children access information online

Potential for increased contact with clients

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Obstacles Techno-phobia

Equipment

Resources

Time

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CAP Services Circumstances Motivated by

Reduced resources Continued or increased need 83 centers and assorted outreach programs

Maintain services Center development Quality assurance Training Technical support Miscellaneous services to centers and clubs

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CHILD ABUSE PREVENTION SERVICES

Training for Exchange Club CentersNew Director Orientation

Annual SymposiumTraining materials for Parent Aides

Quality AssuranceCenter Accreditation through the Standards of Operation and Practice

Evaluation/Accreditation Committee

Technical Support to CentersConsultation

Trouble-shootingCenter Relations Committee

Other ServicesPublic Awareness/ Marketing Materials

Listservers for Center Directors and Parent AidesAdvocacy

Special projects, e.g. SBS, FASNational Parent Aide Network (NPAN)

Monthly Informational Mailings to Centers

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NEC’s CAP Services Strategy Opportunity for assessment and growth Existing channels to open new avenues Remaining true to mission Internet support of Parent Aides a priority Empirical base for development Developing in-house Internet plan Reaching out Update

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Phases and Stages Staff recommendations for data collection Solicited outside proposal (Geosolve) Involve Child-Abuse Network Website concept paper Parent Aide Survey TOPS proposal Long range planning

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Parent Aide Survey – Summary

59 Centers responded Serve 50-90 families a year – most CPS

referred 4 to 6 volunteer parent aides 2 to 3 paid parent aides 1-2 professional case managers

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Parent Aide Survey – Summary On average, centers had 7 – 9

computers About half had database for client

records "Nearly everyone" has Internet access

98 percent of Centers 92 percent of case managers 68 percent parent aides

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Internet Access Of 59 responding centers, all had computers

Average 8.7 desktops Most networked

51 centers have Internet access at center 100% case managers at work, 92% at home 68% parent aide access at work, 74% at home

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Measuring the Divide 26 percent of our Parent Aides do not

have access to the Internet Our survey doesn't tell us how many of

our families are "off the web." Nor do we know how many parent aides

outside the Exchange Club network have access

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Addressing the Divide Seeking a grant to help bring more

Parent Aides online Reaching out via Internet to find Aides

across the country Creating Internet resources just for

them

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Expanding Parent Aide Network Identifying other Parent Aide Programs

Parent aide identification group (PAID) Solicit information through Centers Make connections through NPAN Post on prevention listserv

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Expanding Parent Aide Network Identifying other Parent Aide Programs

Solicit information through our website Identify State Liaison Officers Post on OCAN’s Prevention website CAP Symposium/NPAN Conference

Parent aide listserv Vital tool for linking Parent Aides Already working in the way imagined Open to all Parent Aides & supervisors

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Technology Planning Envision Assess Inventory Act

* Adapted from www.techatlas.org

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Steps Mission statement Identify team members Develop technology vision statement Assess current status and future needs Review resources Develop action plan

* Adapted from www.techatlas.org

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Build your own strategy Look at what you are doing on the

Internet right now Review what your organization is

actually doing right now Compare both of these to your existing

mission statement

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Build your own strategy Begin your strategy by making your

mission statement the center focus of your Internet plan:

"Live your mission on the Internet."

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Build your own strategy "Live your mission on the Internet."

Find the gaps where the mission statement is not being met on the Internet

Find out in your Stakeholder List who does not have full access to the Internet

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Build your own strategy Status: who does not have full access

to the Internet? Board Management Supervisory staff Line staff Volunteers Clients

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Build your own strategy Review your initial findings with your

stakeholders Board Management Supervisory staff Line staff Volunteers Clients

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Build your own strategy Consider involving an outside

consultant, optimally, one who Already understands the mission of child

abuse organizations Has real Internet expertise Has a track record in organizational

management and development

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Build your own strategy Consultant's roles:

Help assess your organization's current Internet capacity

Identify fruitful Internet strategies that fit well with your mission

Provide realistic cost estimates and budget impacts

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Build your own strategy Consultant's roles:

Frame how to get the best payoffs from your Internet investment

Address security issues in a realistic context of the tradeoff between security and accessibility

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Build your own strategy From all of the foregoing

Prepare a draft Internet Plan Review with Management and all other

stakeholders, making adjustments accordingly

Make sure Plan includes "who does what by when, and with what resources"

Management agreement on who will be the point person, and at what level of effort

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Build your own strategy Recommended Scope of Plan

Five-year plan Clear budgetary objective

How much from existing resources How much from new funding How much as part of future core budgets How much of the work will be done in-house,

and how much from outside suppliers Clear attention to security over time

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Build your own strategy Follow up!

Have regular review dates (quarterly or semi-annually)

Be flexible: things change rapidly in the world of the Internet

Look for ways to measure the impacts Are we reducing the gap? Are our stakeholders being better served Are we closer to our mission?

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The Divide: Our Clients Those who do use the Internet are not

depending on us as much as before Whether they use the Internet well or

badly doesn't matter: it is already a new and major influence in their decision making

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The Divide: Our Clients Those who don't use the Internet are

prime candidates for us: if we can help them get connected, and show them how to take the best advantage of being connected, we can be of great service to them and to our mission.

Our potential clients check us out on the Internet

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The Divide: Our Clients Are our staff, management and board

as Internet savvy as our clients? Are our clients as Internet savvy as our

staff, management and board?

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Rolling thunder The Internet is going through major

changes right now - be prepared to move with the change

Be ever alert to the changing needs of your clients, and quick to "Internet adapt"

Future success depends on present flexibility

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Thank you! Questions? Contact us:

Karen: [email protected] Tom: [email protected]

See us: http://preventchildabuse.com http://child-abuse.com

1 The Digital Divide in Child Abuse and Neglect How to build bridges for the future Tom Hanna Karen...

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