1 The Changing face of ILL … now that we have Summit.

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The Changing face of ILL

… now that we have Summit

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Article supplier analysis: the findings

Lots of detail about who asked for what, and who owned the requested titles

Tons of numbers, specifically who got what from who

Whether an Alliance member had the material to loan

Whether an Alliance member supplied the material

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Year of publicationPublication Year

Before 1990

1990

1991

1992

1993

1994

1995

1996

1997

2002

2003

2004

2005

2000 19991998

2001

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Formats

Electronic: 67%implications for negotiating contracts?

Format

Print only29.0%

Electronic only6.9%

Microform at only0.1%

Elec and Micro0.1%

Print and Elec45.9%Print and Micro

3.7%

Print, Elec, Micro14.2%

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Requests

Alliance supplier available: 76%

only one available: 16%

2 or more: 60% 6 or more: 20%

0 1 2 3 4 56 or

more0% 12% 14% 5% 10% 5% 54%

11% 13% 13% 12% 12% 8% 31%11% 11% 7% 17% 8% 10% 35%22% 13% 13% 9% 10% 7% 26%13% 7% 9% 10% 15% 7% 38%17% 13% 8% 5% 8% 10% 39%16% 14% 8% 12% 9% 10% 32%22% 17% 12% 9% 8% 6% 25%15% 11% 11% 7% 6% 8% 42%

6% 0% 6% 9% 12% 12% 56%31% 36% 13% 6% 5% 3% 7%21% 35% 2% 14% 7% 7% 14%25% 17% 19% 16% 10% 4% 10%17% 18% 12% 8% 10% 7% 27%

9% 4% 5% 5% 6% 8% 62%23% 17% 17% 13% 11% 6% 13%14% 10% 13% 11% 11% 7% 34%17% 6% 7% 8% 10% 8% 44%30% 18% 8% 13% 5% 5% 21%16% 11% 14% 10% 9% 8% 33%26% 18% 11% 10% 9% 6% 21%29% 18% 14% 13% 9% 6% 11%23% 15% 10% 10% 8% 6% 28%45% 9% 7% 8% 10% 6% 16%55% 18% 11% 7% 3% 2% 4%18% 16% 13% 10% 10% 7% 26%20% 16% 11% 7% 9% 7% 29%41% 18% 15% 9% 5% 3% 7%21% 15% 13% 13% 11% 9% 18%12% 12% 11% 13% 11% 9% 32%

Alliance suppliers available (percent)

ClarkCWUEOUEvergEWUGFULCLinfMarylMHCCOHSUOITOSUPacifPCCPSUReedSMCSOUSPUSUUOUPUPSUWWOUWhitWSUWWUWU

24% 16% 13% 11% 9% 6% 20%

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Articles received from (supplied by) Alliance members59%

24%43%36%68%65%72%36%75%85%55%37%44%52%66%58%53%18%51%65%27%13%65%58%18%58%70%16%82%54%45%

ClarkCWUEOUEvergEWUGFULCLinfMarylMHCCOHSUOITOSUPacifPCCPSUReedSMCSOUSPUSUUOUPUPSUWWhitWOUWSUWUWWUtotal

Source of article: Alliance?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

MHCC

WU

Maryl

LC

WOU

EWU

PCC

UP

SPU

GFU

Clark

PSU

UPS

Whit

OHSU

WWU

Reed

Pacif

SOU

total

OSU

EOU

OIT

Everg

Linf

SU

CWU

SMC

UW

WSU

UO

Alliance

Not Alliance

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Alliance supplier was available

… and what was supplied by an Alliance member:

100%94%91%89%89%88%87%86%85%84%84%83%83%83%82%80%79%79%78%78%77%77%75%74%71%70%69%59%55%45%

ClarkMHCCPCCCWUEOUWUEWUReedMarylSPUL&CGFUPacifSMCWOUWhitOITWWUEvergLinfUPPSUOSUSUUOSOUOHSUWSUUPSUW

85%82%75%72%70%68%66%65%65%65%59%58%58%58%55%54%53%52%51%45%44%43%37%36%36%27%24%18%18%16%13%

MHCCWUMarylLCWOUEWUPCCUPSPUGFUClarkPSUUPSWhitOHSUWWUReedPacifSOUtotalOSUEOUOITEvergLinfSUCWUSMCUWWSUUO

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OwnersSole ownership of

known loanable copy

UW40%

WSU12%

UO9%

OHSU8%

OSU6%

PSU4%

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Suppliers Alliance SuppliersUW4% UPS

4%GFU4%

L&C4%

Pacif4%

UP3%

Linf3%

WOU2%

WU2%

EOU2%

WSU2%

Reed3%

Whit3%

UO16%

OHSU15%

PSU5%

OSU11%

OIT2%

EWU2%

WWU2%

Sole ownership of known loanable copy

UW40%

WSU12%

UO9%

OHSU8%

OSU6%

PSU4%

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careful when you analyze …

data, content and coding: GIGO

ask, and ask again provide examples and samples

to look at every minute invested in

planning saves you minutes or hours in analyzing

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careful when you analyze …

double-check and spot-check remove the extremes at either

end? if it doesn’t look quite right, ask compare apples to apples and in almost any apple you can

find the worm!

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The changing face of ILL: Summit

enabled by how what

Summit technology access to informationdata analysisproductivitycost

Alliance organization simplificationpre-approvalstructured collaborationcost

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Now that there’s Summit…

finding materials processing

requests

cost speed satisfaction access to

information

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“coordinated collaboration” standard agreements: policies

don’t have to look at a list of who will do what

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Now that there’s Summit …

what the union catalog enables: for patrons:

unified searching high success rate (94% filled)

for members: load balancing a powerful tool for analysis, never before

available: consolidated records; real-time comparisons

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Now that there’s Summit …CRL loans to Orbis:

ILL and OB

0

400

800

1200

1600

2000

2000 2001

OB

ILL

Center for Research Libraries holdings; automated requesting for members

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“standard agreements: procedures speeds up processing eliminated all those notes about

special requests and special handling – just push ‘em through!

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Now that there’s Summit… courier service

an incentive to have a reliable courier to achieve turnaround time goals

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Now that there’s Summit… shipping

packaging to save $ and time bags bookbands and

labels stickers for

special use

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Now that there’s Summit… processing

processing to save $ and time paging slips-

folding how to use the

email list, when to reply

one-click cancel and transfer request

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Now that there’s Summit… processing

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surprise findings on cracked plastics

difficulty comparing mail to courier costs

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Orbis Cascade Alliancewww.orbiscascade.org

www.orbiscascade.org/staffhome

Nancy [email protected]

summit.orbiscascade.org

1 The Changing face of ILL … now that we have Summit.

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