1 The Care Quality Commission Working with community groups Clare Delap & Lorna Hughes, Public...
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1 The Care Quality Commission Working with community groups Clare Delap & Lorna Hughes, Public Engagement & Involvement Team
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Transcript of 1 The Care Quality Commission Working with community groups Clare Delap & Lorna Hughes, Public...
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The Care Quality Commission
Working with community groups
Clare Delap & Lorna Hughes, Public Engagement & Involvement Team
Our
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The Care Quality Commission
Our new approach to regulating Health and Social Care Services
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Our purpose and role
Our purposeWe make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our roleWe monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
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The new approach
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Chief Inspectors and their specialist teams
Hospitals Adult Social Care Primary and Integrated Care
Professor Mike Richards Andrea Sutcliffe Professor Steve Field
Teams inspect:
Acute Ambulance Community health Mental health services
Care homesHospicesHome care agenciesSupported living services
GP practicesOut-of-hours services DentistsPrison healthcare, Healthcare in childrens’ services
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Five Key Questions for all services:
Safe?
Effective?
Caring?
Responsive to people’s needs?
Well-led?
Ratings and reports
We are introducing ratings to tell you whether an organisation and its main services are:
Outstanding
Good
Requires improvement
Inadequate
We publish reports after every inspection setting out what we have found.
This includes examples of good practice as well as areas for improvement.
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CQC – working with the public
Raise awareness
and understanding of CQC’s role and purpose.
Engage the public in our
shape & design
Provide high quality
information about care services
Listen to, and act on
people’s views and
experiences of care.
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Working with community organisations
We involve community and voluntary organisations through:
•Our work with the Healthwatch Network
•Our online community and planning groups
•The SpeakOut network – a national network of groups who work with less listened to communities who advise on policy and run activities prior to inspections
Community groups can also:
•Tell us about the experiences of people who use services – good and bad
•Look out for CQC ‘listening events’ which we hold prior to some major inspections
•Encourage members of the community to feed in their experiences of care at: www.cqc.org.uk/shareyourexperience
Further Information
To read our strategy, or find out about how we inspect go to:
www.cqc.org.uk
Sign up to receive alerts about our inspections of your local care services. See our instructions at
http://www.cqc.org.uk/public/our-email-alerts
Telephone 03000 616161 if you want to speak to someone at CQC
SpeakOut: www.speakoutnetwork.org
To find out about getting involved in national work email the public engagement and involvement team
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