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Six Sigma and ITfor

Tyco Safety Products

Debbie WilsonApril 8, 2003

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IT Topics

• Role of the IT Functional Champion

• IT Support of BBs

• IT Support of Six Sigma Projects

• Discussion Topics:• How to prioritize Six Sigma Projects in IT?• How to prioritize Six Sigma data requests against

Tyco Committee data requests?• How to manage the IT costs?

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Business Unit IT Functional Champion

• A single point of contact for 6S within the BU.

• Coordinate and Support BB Laptop’s for BU.

• Liason between BB’s and IT in support of 6S Projects.• Extract data from IT systems• Prioritize 6S Projects against IT Projects• Assign IT Resources to 6S Projects

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IT Support of BBs - Provisioning of Equipment & SW

TFS 6S Group to provide laptop to those that do not currently possess one. Cost and asset will be transferred to BBs Business Unit.

• Dell D600 (Unit covered by Dell for 3 years)− BB - $3,050.00− MBB- $3,460.00

• MS Licensing covered under BU MS Enterprise Agreement

Laptop PC’s not provided by TFS 6S Group must meet minimum requirements to handle software

− BB - $1,107.60− MBB - $1,519.60

TFS 6S Group to provide 6S Software/Tools

TFS 6S Group to provide web-based Project Tracking Tool

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IT Support of BBs - Support of HW/SW

• BU IT Helpdesks will provide BBs with Tier 1 Support− HW − Software Configuration− Remote dial-in capability

• Software vendors will provide Tier 2 Support for 6S Software

• ITG will provide Tier 2 Support for Project Tracking Tool

• Dell will provide BU Specific Image Re-load for new Laptops

• BU IT will be provided CD’s and Documentation to load/re-load existing laptops

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IT Support of 6S Projects

• Data Gathering• Assign data request to appropriate IT person• Ensure timely response to data extraction requests

• Data Mapping• Provide list of system data owners, data

types(Customer, Financial, Inventory, etc) and associated IT resources.

• Provide contact information for the IT resources

• Obtaining IT Resources• Assist in the prioritization of 6S Projects and IT

Projects• Assign IT Resources to 6S Projects

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Discussion Topics

• How will 6S Projects be prioritized against ongoing and pipelined IT projects?

• How will requests from BBs be processed within IT?

• How will the IT costs be accounted for?