1 SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

1 SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

H Percent of N, T, C orders that receive a network customer trouble report within 30 calendar davs of service order comvletion. I I

Subsequent reports. A subsequent report is a repair report that is received while an existing repair report is open on the same number.

I Disposition codes "1 I", "12", & "13" reports (excludable reports): Reports caused by customer provided equipment (CPE) or wiring. Trouble report received on the due date before service order completion.

Includes trouble reports received the day after SBClAmeritech personnel complete the service order through 30 calendar days after completion. The denominator for this measure is the total count of orders posted within the reporting month. However, the denominator will at a minimum be equal to the numerator. The numerator is the number of trouble reports received on or within 30 calendar days after service order completion and closed within the lcportina month.: 7

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This will include troubles taken on the day of completion found to be as a result of a I UNE-P conversion.

I Geographic

POTS -Business class of service -- Field Work (FW) -- No Field Work (NFW) Residence class of service -- Field Work (FW) -- No Field Work (NFW)

UNE-P Business class of service -- Field Work (FW) -- No Field Work (NFW) Residence class of service -- Field Work (FW) -- No Field Work (NFW)

trouble reports issued on or within 30 . . . ... SHC'Ameritech, . . . .. .. . , ,. and .~.B.C~Ameri tech calendar days after service order I Affiliate. I completion + total orders) * 100 II

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I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

Resale POTS Field Work pparity compared to Sk3UAmeritech Rctail Field Work (N, 1 1 - T, C order types), Business and Residence respectively. &

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Resale POTS No Field Work Paritv compared to ~33C_'!lpmeritech Retail No Field Work (N, T, C order types), Business and Residence respectively.

U N E - P Field Work Parity compared to SBCT Ameritech Retail Field Work (N, T, C order types), Business and Residence respectively. and UN E-P No Field Work Parity compared to ' iher i tech Retail No Field Work (N, T, C order types), Business and Residence respectively.

Tier 1 High High Med High High Tier 2 High High Med High High

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I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE I

I 11 Pcrcent of C orders for II'NE-P co~~vcrsions that rcccive an elcctrorlic or marlual trouble 1) I

1nc.l.u.des reports received on the day of co-mpletiol2, for IJNE-P convers:ion orclcrs. The denominator for this 1nea.stn.e is the total coimt of UNB-P orders posted .witl~in the reportiilg in.o~lth. The nu:inerator .is t11.e number of trouble re.ports rcceived at any time on the day of

Subsequent revorts. A subseuuent report is tr repair report that is received while an existing repair report is open on the same number. Reports causcd by custon~er provided equipment (CPE) or wiring. I

Di.al;nosti.c. Thc results of this measurement are inclurlied :in PM. 35. Damaacs and

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(,Count of initial electronic or manual tro~il3lc rcports received on the day of - service order co~n~~letion A total # of orders) * 100

Iteported for I'O'I'S Resale bv CLBC, a1 [. CI-EGs and SBCi Amcritech

I SBC/AMERITECH PERFORMANCE MEASUREMENT USER GUIDE

Maintenance - Resale POTS

Business class of service Residence class of service

es in service + 100)J

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.I_ & " "A * .ua . . ...


Trouble reports caused by customer provided equipment (CPE) or wiring. All disposition "1 l", "12", and "13" trouble reports (excludable reports). Trouble reports included in PM 35. Trouble reports included in PM 41

1)) CLEC and SBC/AancritechM repair reports are entered into and tracked in the LMOS 11

(1 Geographic 11 POTS


UNE-P Business class of service

I Residence class of service

I Reported for POTS Resale trouble reports b y - C ~ ~ c , all CLECs and $~fJ~rneiitech.

-HNjj(Total number of customer trouble reports net of installation and repeat rel~orts) -:- (Total lines in service i 1fll)) --- --- 2 -3 I -. . , ,

Measurement Type: IL IN MI OH WI


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Percent of trouble reports not cleared by the commitment time due to SBCIAmeritech ' I reasons. I I Subsequent reports. A subsequent report is one that is received while an existing repair report is open. Reports caused by customer provided equipment (CPE) or wiring.

The negotiated commitment date and time is established when the repair report is I received. The cleared time is the date and time that SBC/Ameritech personnel clear the

repair activity and complete the trouble report in the work and force systems. If this is I Geographic POTS

Business class of service -- Dispatch -- No Dispatch Residence class of service -- Dispatch -- No Dispatch

UNE-P Business class of service -- Dispatch -- No Dispatch Residence class of service -- Dispatch -- No Dispatch

CalcuIation: Report Structure: . I (# of trouble reports not cleared by Reported for CLEC, all CLECs,

)I the commitment time + total S13C: Ameritech, and SJj13;LAmeritech

Tier 1 High High Med High High I Tier 2 High High Med High High

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POTS - Parity with SBCiAmeritech Retail, Busiiless and Residence respectively. - U N E - P - Parity with SIIC Ameritech Kctail, Dusincss- and pv3yv&h

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- - - - - - - - - -- - - - - - - - - - - - -

11 Average duration of customer trouble reports from the receipt of the customer trouble 11

Subsequent reports. A subsequent report is one that is received while an existing repair report is open. Reports caused by customer provided equipment (CPE) or wiring.

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Geographic POTS

Business class of service -- Dispatch

. Affecting Service

. Out of Service -- No Dispatch

. Affecting Service

. Out of Service Residence class of service -- Dispatch

. Affecting Service


. Affecting Service

. Out of Service UNE-P

Business class of service -- Dispatch

. Affecting Service


. Affecting Service

. Out of Service Residence class of service -- Dispatch

. Affecting Service


. Affecting Service

1 Tier 1 High High Med High High Tier 2 High High Med High High

I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE 1 R e s a l e POTS Dispatch Rparity compared to XQAmeritech Retail Dispatch+N+&G

-& Resale POTS No Dispatch Parity compared to SBC!Ameritech Retail No Dispatch tPa;

9 ' Busi~lcss and Rcsidcnce rcs~ectivcly. U N E - P Dispatch Parity compared to SPZ('/Ameritech Retail Dispatch

W d o UNE-P No Dispatch Parity compared to SBC!'Ameritech Retail No Dispatch-@+++ *

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I Subsequent reports. A subsequent report is one that isreceived while an existing repair 1

1, -Utilize state specific Business Rule or Standard clock hours as appropriate. II

1

111 Geographic 11

report is open. Disposition codes "1 1 ", "1 2", & " 1 3" reports (excludable reports). Affecting Service reports. Reports caused by customer provided equipment (CPE) or wiring. No Access.

POTS Business class of service Residence class of service

UNE-P +?Business class of service

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Measurement Type: IL IN MI OH WI

e POTS - Parity with iB(;'Ameritech Retail, I3usiness ancl Resldence respectivel\r. 111 II

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Tier 1 Med Med Med Med Med Tier 2 None None None None None


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marked as a Repeat.

Original of a Repeat as well as being a Repeat, and the third report is marked as a Repeat. In this case there would be two repeat reports. If either the original or the second report



11 Percentage of disoatched customer trouble re~orts with a status of "No Access." 11 I

Subsequent reports. A subsequent report is one that is received while an existing repair report is open. Disposition codes " 1 1 ", " 12", & "1 3" reports (excludable reports). Reports caused by customer provided equipment (CPE) or wiring. Re~orts that are not dis~atched.

SIIClAmeritech personnel set the "No Access" flag when access cannot be obtained at the I( Ill - customer's oremises. Re~orts are counted in the month thev are closed.

Geographic I

POTS Business class of service Residence class of service

UNE-P *Business class of service

I

I "No Access" + Total dispatched S BCiAmeritech, and ~&(:~/,Ameritech

Tier 1 -None iI Tier 2 - None

- - --

11) %POTS - Parity with S:BKJAmeritech R e t a i l ~ ~ ~ ~ s i ~ ~ e s ~ , ~ ~ ~ & ~ ~ ~ o s i d e n c c rcsDececrIl UNE-P - Parity with ;RC/Ameritech Retail. Business and R.esidencg

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RESALE SPECIALS AND UNE LOOP AND PORT COMBINATIONS COMBINED BY AMERITECH (EXCLUDES "ACCESS" ORDERS)

Provisioning

11 Average business days from LSR receipt application date to completion date for N, T, and (1

LINE and Interconnection Trunks and Resold POTS. ' 1 Orders that are not N, T, or C. Circuits that have a customer requested Due Date greater than 20 business days. Official company service from Retail. Orders where CLECs are charged expedite charges Service requests involving major projects mutually agreed upon by CLECs and SBCIAmeritech. For Resale and UNE-P a project is defined as > 250 lines, trunks, circuits, and/or telephone numbers. For Loops, LNP, LSNP, a project is defined as > 100 lines, trunks, circuits, and/or telephone numbers.

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Administration) and it is reported at an item or circuit level.

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* G 2 " . r , iP I 1 If an order is completed on a Saturday, Sunday, or Holiday, S H Y Ameritech will include

that day in the calculation of interval.


- Voice Grade Private Line (VGPL) - ISDNBRI - ISDN PRI - Any other services available for resale

UNE Loop and Port - ISDN BRI

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Percent Specials installations completed within the customer requested due date when that date is greater than or equal to the standard offered interval or, if expedited (accepted or I I

UNE and Interconnection Trunks. Orders that are not N, T, or C.

O f f i c i a l Ceompany service from Retail. Orders where CLECs are charged expedite charges

Facility misses countcd in PM 47

111 The Application Date is the day that SBCjAmeritech receives the customer initiated I

Geographic f W--f"t-)~r3 Resold Specials

- DDS - DSl - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - Any other services available for resale

UNE Loop and Port - ISDN BRI - ISDN PRI -- Other combinations

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* " - . . r " ir , & * 9 A . . W Y 4

service request. The Completion Date is the day that SBCjAmeritech personnel complete the service order activity by circuit. The base of items is out of WFA (Work Force Administration) and it is reported at an item or circuit level.

I If an order is completed on a Saturday, Sunday, or Holiday, SmAmeritech will include that day in the calculation of interval.


(# of circuits installed within the Reported for CLEC, all CLECs, 1 customer requested due date + total 1 S B tYAmeritech, and SBCJAmeritech 11 circuits installed) * 100 I Affiliate. 11

IL IN M1 O H WI Tier 1 Hiah High Med H&h Hi& Tier 2 Hi& High Med Hig11 High

I! Parity with s-Bz:/Ameritech Retail. 11

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I SBCfAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

(1 Percentage of N, T, and C orders by circuit where installations were not completed by the (1

UNE and Interconnection Trunks. Orders that are not N, T, or C. Official company service from Retail.

I Facility misses counted in PM 47.

111 This includes items completed after the Due Date, due to an SBC/Ameritech reason. The 1) source is WFA (Work Force Administration) and is at an item or circuit level. Specials are selected based on a specific service code off of the circuit ID.

This measure includes, in both the numerator and denominator, the number of orders

Geographic 7 Resold Specials

- DDS - DS1 - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - Any other services available for resale


11 Calculation: Report Structure: 11 1 (# of circuits with ~ ,B~,~Amer i tech caused missed Reported for CLEC all CLECs,

due dates or canceled after the due date that were &33<zAmeritech, and caused by S-33C::iAmeritech + total circuits SBC:!Ameritech Affiliate. installed and those canceled after the due date that were caused by SS<;[Ameritech) * 100

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I(( Tier 1. - None

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1) Percent of N, T, and C orders by circuit that receive a network customer trouble report 11

UNE and Interconnection Trunks. Orders that are not N, T, or C. Trouble report received on the due date before service order completion. Trouble reports that are coded to Customer Premise Equipment (CPE), Interexchange CarrierICompetitive Access Provider, and Informational

* Su~bseclucnt rct3orts. A subscqucnt rermrt is a repair report that is rcccjved wllile an exlctmt! relxur rejmfld otwn on the san~~c-gnlbe~:,

W ' ~'~ ~' ". w w q

Business Bvjes: a

A trouble report is counted if it is flagged in WFA (Work Force Administration) as a trouble report that had a service order completion within 30 calendar days. It cannot be a repeat report and must be a measured report. The order flagged against must be an addition in order for the trouble report to be counted. Specials are selected based on a specific service code off of the circuit ID.

The denominator for this measure is the total count of orders by circuit posted within the reporting month. However, the denominator will at a minimum &equal tothe numerator. The numerator is the number of trouble reports received on or within 30 days after service order com~letion and closed within the reporting: month.

* Geographic (S;e Resold Specials

- DDS - DSI - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - Any other services available for resale

* UNE Loop and Port - ISDNBRI - ISDN PRI

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IL IN MI OH WI Tier 1 High High Med High High Tier 2 High High Med High High

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I \ . s ,*A *& L *,>-a& ?*-A%"


1) Percentage of N, T, and C orders by circuit with missed committed due dates due to lack (1 I I

I( UNE and Interconnection Trunks. 11

11 Includes orders with a completion date that is greater than the due date based on an 11 SBC/Ameritech missed reason code for lack of facilities. This measurement is reported at a circuit level for all specials. Count any unsolicited FOC which modifies the due date as a 1

. . -Geographic 7 Resold Specials

- DDS - DS1 - DS3 - Voice Grade Private Line (VGPL) - ISDNBRI - ISDN PRI - Any other services available for resale UNE Loop and Port - lSDN BRI - ISDN PRI -- Other combinations

NOTE: A1 1 the aAbove disaggregations also reported for > 30 calendar days & > 90

due dates due to lack of facilities + 1 S'E3CYAmeritech, and QBGAmeritech 11

1 l i _ l Parity with SUC!Ameritech Retail. I Page 90 of 2 6 3 m - M AIT STATE USER GUIDE Version 1 .=I 05 2 0 0 3 s 18

Revised For Second Six Month Review* 2002

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Average calendar days from due date to completion date on company missed circuits due I to lack of facilities.

(1 UNE and Interconnection Trunks. 11

I The calculation ilncludes orders missed due to lack of facilities that are selected based on the missed reason code. The source is WFA (Work Force Administration) and is at an item or circuit level. UNEs are selected based on a specific service code off of the circuit ID.

. .. Geographic Resold Specials

- DDS - DS1 - DS3 - Voice Grade Private Line (VGPL) - ISDNBRI - ISDN PRI - Any other services available for resale


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Calculation; Report Structure: I C(Comp1etion date - Committed Reported for CLEC, all CLECs,

I circuit due date) + (Total completed $:EjKiAmeritech, and SI3C7Ameritech I circuits with SB(:::/Ameritech caused

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UNE and Interconnection Trunks. Orders that are not N, T, or C.

11 The calculation is the difference in calendar days between the completion date and the due (1 11 date. The source is WFA (Work Force ~dministration) and is at an item or circuit level. 11

Specials are selected based on a specific service code off of the circuit ID. w a m

bevels of Disaggregation: i

Geographic Resold Specials

- DDS - DS1 - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - Any other services available for resale

UNE Loop and Port - ISDNBRI - ISDN PRI -- Other combinations

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Calculatfon: Report Structure: 1 1 c(Comp1etion date - committed circuit due date) + (Total completed circuits with a SBC,'/Ameritech caused

I Reported for CLEC, all CLECs, SR(:'/Ameritech, and SBC(Ameritech -- Affiliate.

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- - - - - - - - - - - - -


1)) Percentage of circuits where installation was completed greater than 30 calendar days I(

CLEC caused and!or end-user causecl misses. UNE and Interconnection Trunks.

111 This includes items completed after the Due Date, due to an SRGIAmeritech reason. This 11 measurement is re~orted at a circuit level for all S~ecials. 11


- DDS - DSl - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - -Any other services available for resale

UNE Loop and Port - ISDN BRI - ISDN PRI

1

IL IN MI OH WI Tier 1 Med Med Med Med Med Tier 2 None None None None None

,I[ Measurement ~ ~ p e : I

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(# of circuits completed greater than 30 days following the due date i total installed circuits) * 100

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Reported for CLEC, all CLECs, - S13(3;Ameritech, and $SkAmeritech Affiliate.


Maintenance - Resale Specials & UNE Loop and Port Combinations

(1 Average duration of network customer trouble reports from the receipt of the customer 1)

UNE and Interconnection Trunk. No Access Time. Delayed Maintenance Time.

The start time is when the customer report is received and the stop time is when the report 1 is closed in W I A Specials are selected based on a specific service code &of the circuit


- DDS - DS1 - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - -Any other services available for resale


Calculation: Report Structure: I

High High Med High High I High High Med High High

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C[ (~a te and time trouble report is cleared) - (date and time trouble report is received)]-. + total network

Reported for CLEC, all CLECs, S:D(:;!Ameritech, and s,L3(-Ameritech ~ffiliate.


11 Percentage of network customer trouble reports received within 30 calendar days of a )I

- - --

I) Includes customer trouble reports received within 30 calendar days of an original 11 customer report. When the ;econd report is received in 30 days, the original report is marked as an Original of a Repeat, and the second report is marked as a Repeat. If a third report is received within 30 days, the second report is marked as an Original of a Repeat as well as being a Repeat, and the third report is marked as a Repeat. In this case there would be two repeat reports. If either the original or the second report within 30 days is a

Geographic 11 Resold Specials

- DDS - DSl - DS3 - Voice Grade Private Line (VGPL) - ISDNBRI - ISDN PRI - -Any other services available for resale

UNE Loop and Port - ISDNBRI - ISDN PRI

within 30 calendar days of a previous customer SBC:iAmeritech, and trouble report + total network customer trouble SBCYAmeritech Affiliate.

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1 Tier 1 High High Med High High Tier 2 High High Med High High


11 UNE and Interconnection Trunks. 11


- DDS - DSl - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI

I - Any other services available for resale I UNE Loop and Port

- ISDN BRI 1 - ISDNPRI

Affiliate.

Measurement Type: Tier 1 -None I Tier 2 -None

Parity with :s,,@3:!Ameritech Retail.

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I SBClAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

11 The number of customer trouble reports exclusive of installation and repeat reports within 11

UNE and Interconnection Trunks Trouble reports coded to Customer Premise Equipment, Interexchange CarrierfCompetitive Access Provider, and Informational Trouble Reports included in PM 46. Customer Trouble Reports included in PM 53.

I I CLEC and SnCIAmeritech repair reports are entered into and tracked via WFA. Reports 11

Geographic a Resold Specials - DDS - DSl - DS3 - Voice Grade Private Line (VGPL) - ISDN BRI - ISDN PRI - Any other services available for resale

UNE Loop and Port - ISDN BRI - lSDN PRI

I 11 - -Other combinations

'I1 - - - - - - - - - - - - - - - - - - - - -

Calculation: Report Structure: [Count of trouble reports exclusive of Reported by CLEC, all CLECs and )I installation and repeat reports + S%3( ' Ameritech.

11 (Total in-service circuits +-100)l 1 11

1-A T T l.2 u rn LW

IL IN MI OH WI Tier 1 High H i ~ h Med Hi& High

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I UNBUNDLED NETWORK ELEMENTS (UNES)

Provisioning

Average business days from application date to completion date for N, T, and C orders. )I1 The 'X" business days is determined based on quantity of UNE -loops ordered

Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders that are not N, T, or C. CLEC requested due dates greater than " X business days as set out below. CLEC caused ancl/'or end-user caused misses. Orders where CLECs are charged expedite charges Orders included in Measure 55.2 Service requests involving major projects mutually agreed upon by CLECs and

I SBC/Ameritech. For Loops, LNP, LSNP, a project is defined as > 100 lines, trunks, I

I For DSL! Loop g:>rclers: Thc A~,pii.catic).&tc is the d;%v that tthc C::.L.,EC:: autl.lorizcs I SBCIAn~eritech m to prc.n:ision - the DSL based on the locq -. cjualjfica.tio~?. If ths - loo2 - I guali fjcatiotz detzl:ilaines that .11o ct3ixjdi:ionning is rcaui!:gd, SBClALi,tech wi ll :initj-ate 1I7e

sewice order- when the loop qyalifica.tiot~ is vettlrned fiorn SBClii~r_lgI;it;7c~,,g~gingcgj_ng~r_!;I: --" ' "

thc (late the order was mcivect will be tlne application date, If conditi.cvni.lag is ~.c~ui.red, i%.mcri.tec&l .... will rejccf. - the - older bad; -- to , t:hc C11.-,1::;(:,' and . . wait . i i ~ a st;ip~>len~ent . . . _ 'I-om - tfle

C::l.-EC' ~~otifying , ~ h t n ~ ~ ? c ) a of tlzc zmroprjate action to t;tke. Ifthe CI'LEC sur,f>.leme:llt~; !:!:ls .... :L2$.J:::{."!?!:il.%!: .%. ~~>X!.GE~!.~G~!.."!Y~~.! .... i?i3.!!~."!iij.C. <K<iGr"i!.!~d ..,. ~~s:"?i~.p.!~,~!?!~%?!?".5&i~:c,..!?~.!~"...!?"c...~i!i; .... i!id$",:[i!:?jj r%nleritec11 re.cgi'c;xjs the s11.ppicn?ent. T11e C c ~ ~ ~ ~ ~ ~ l e t i o n Date is the day 113.;11 Anleritecll ~ ~ ! . : 3 ~ ~ ~ ! ~ ~ . ~ ~ ~ . ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ , , ~ ~ ? ~ .,.. SGG:,~G~...~!J~~GX., ~ & ~ ~ ~ ~ . ~ ~ . ~ ~ : . ~ ~ ~ ~ ~ ~ ! ~ ~ ~ - ~ ~ ~ ~ s ~ . ~ ~ ~ ~ : ~ , ~ g ~ ~ . ~ , ~ . . ~ ~ . . ~ ~ ~ ~ ~ ~ . ~ ~ ~ ~ ~ ~ ~ ~ . . ~ ~ ~ o r ~ ~ ---.

Force Adl -nJn i s tmt i~ j :i:ilcS -'ported at ;a circgj~.-lcvcl. If 2j-r order is so:ill.nlelcd 011 a -.----

s~&!!~~~di?.~.~--~~!!il~?~.~~~ .... ~ ~ ! ~ . ~ ~ . ~ ~ ? . ~ ~ - ~ ~ J ! . ~ . . ~ ~ ~ ~ < ~ ~ ~ ~ ! ? I ! . G E ~ . ~ . ~ G ~ L , > ~ ~ ! ~ . ~ ~ ~ ~ ~ , ~ ~ ~ ~ ~ ..,. ~~j~lj.-~~~~...~j~..~~:!]~,,,$~j,~,~~$!~,j,~,<>~~,~~;f

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service request. The Completion Date is the day that SBCIAmeritech personnel complete the service order activity. The base of items is out of WFA (Work Force Administration). If an order is completed on a Saturday, Sunday, or Holiday, SBCIAmeritech will include that day in the calculation of interval.


I Levels of Disaggregation: - ' I II Geographic

2 Wire Analog (1 - 10) 2 Wire Analog (1 1-20) 2 Wire Analog (20+) 2 Wire Digital (1 - 10) 2 Wire Digital (1 1-20) 2 Wire Digital (20+) DS 1 loop-(includes PRI) Switch Ports - Analog Port Switch Ports - BRI Port (1 -50) Switch Ports - BRI Port (50+) Switch Ports - PRI Port (1 -20) SwitchPorts-PRIPort(20+) DS 1 Trunk Port (1 to 1 0) DS1 TrunkPort(l1 to20) DS1 Trunk Port (20+) Dedicated Transport (DSO, DS 1, and DS3) (1 to 10) Dedicated Transport (DSO, DS 1, and DS3) (1 1 to 20) Dedicated Transport (DSO, DS1, and DS3) (20+) and all other types

0 ' UNE-OCN DS3-Loop only DSL I .oops rcauirjng conditioning -- Line Sharint -- N o Line Slzaring DSL Loops rcauiring no cotiditioni~~g -- Line Sharing -- No Line Sharing Broadhind --mu DSL -- I .inc Sharj ng -- N o Line Sl~aring -"

r -BT;,I.,s - -- -- 2 wirc analoc -- 4 m~irte analog -- Dirital

'I. -- ' I r;3ll>p<gj -- ---"

Calculation: Report Structure:

Tier 2 - None I l l

I Pagc 99 of 2 6 8 - W - AIT STATE USER GUIDE Version I .28-01 05 2003- Revised For Second Six Month Review- 2002

( SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE 1 1 The standard offered interval is defined in business days as follows:

2 Wire Analog (1 - 10) - 3 Days 2 Wire Analog (1 1-20) - 7 Days 2 Wire Analog (20+) - 10 Days 2 Wire Digital (1 - 10) - 3 Days 2 Wire Digital (1 1-20) - 7 Days 2 Wire Digital (20+) - 10 Days DS1 loop(inc1udes PRI) - 3 Days Switch Ports - Analog Port - 2 Days Switch Ports - BRI Port (1 -50) - 3 Days Switch Ports - BRI Port (50+) - 5 Days Switch Ports - PRI Port (1-20) - 5 Days Switch Ports - PRI Port (20+) - 1 0 Days DS1 Trunk Port (1 to 10) - 3 Days DS1 TrunkPort(l1 to20)-5 Days DSl TrunkPort(20+)-ICB Dedicated Transport (DSO, DS1, and DS3) (1 to 10) - 3 Days Dedicated Transport (DSO, DS 1, and DS3) (1 1 to 20) - 5 Days Dedicated Transport (DSO, DSl , and DS3) (20+) and all other types - ICB

IN, MI, OH and WI require a benchmark for an average. IL requires parity. DSL Loops requiring conditioning -- Line Sharing - Parity -- No Line Sharing- 10 Business Day; Critical z-value applies. DSL Loops requiriil~ no coilditioninq -- Line Sharinn - Parity -- No Line Sharing - 5 Business Days; Critical z-value applies

* UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) Broadband DSL

-- Line Sharing - Parity -- No Line Sharing - 5 Business Days

EE1.s (Dia~ilostic) -- 2 !sjrg analog -- 4 \\- -- LIigifg.1 -- "-

I Page 100 of 263-- - - AlT STATE USER GUIDE Version 1.98-01 05 20038.3 ? ,9 ,W Revised For Second Six Month Review- 2002


I

I Page 101 of 263- - - AIT STATE USER GUIDE Version 1 .!@ 01 05 200383-t8-28B;L Revised For Second Six Month Review- 2002


Page 102 of 2639""- --- AIT STATE USER GUIDE Version 1.9801 05 2003- Revised For Second Six Month Review- 2002


Average business days from the receipt of an accurate LSR to completion date for N, T, and C orders excluding customer caused misses and customer requested due date greater

I than "X" business days. The _"X" business days is determined based on quantity of UNE loons ordered and the associated standard interval. 11

Specials and Interconnection Trunks 11 L~NE-P captured in the POTS or Specials measurements Orders that are not N, T, or C Customer requested due dates greater than " X business days. X is defined as follows:

Std. Interval "X" Days Non-CHC Excluding FDT

Loop with LNP (1-1 0) - 3 days 4 days Loop with LNP (1 1-20) - 7 days 8 days Loop with LNP (2 1 +) - 10 days 11 days

CHC Loop with LNP (1-1 0) - 5 days 6 days Loop with LNP (1 1-20) - 7 days 8 days Loop with LNP (2 17-24) - 1 0 days 11 days

FDT 8 Loop with LNP (1 -1 0) - 5 days 6 days

Loop with LNP (1 1-20) - 7 days 8 days Loop with LNP (2 I-+--?-) - 1 0 days 11 days

( ' L E C caused and/or cud-uscr causcd misses NPAC caused delays unless caused by sBk3.Ameritech Orders where CLECs are charged expedite charges Service requestslorder involving major projects mutually agreed upon by CLECs and SBC'IAmeritech. For Loop with LNP, a project is defined as >I00 lines, circuits -" " - -"-- II andlor telephone numbers.

I Page 103 of 2 6 3 W d 3 m - 8 AIT STATE USER GUIDE Version 1 .% 01 05 2003€K%-+S+% Revised For Second Six Month Review- 2002


day that SBCYAmeritech personnel complete the service order activity. From an interval perspective, an LSR received before 3PM is considered to be received on that day, an LSR received after 3PM is considered to be received the next day. The base of items is out of WFA (Work Force Administration) and it is reported at an order level to account for different measurement standards based on the number of circuits per order.

If an order is completed on a Saturday, Sunday, or Holiday, S.BCYAmeritech will include that day in the calculation of interval.

For partial LNP conversions that require restructuring of customer account:

1-30 TNs: Add one additional day to the FOC interval. The LNP due date intervals will continue to be three business days and five business days from the receipt of the FOC depending on whether the NXX has been previously opened or is new.

Loop with LNP (1 - 10) Loop with LNP (1 1-20) Loop with LNP (21+-24)

Non CHC Excluding FDT Loop with LNP (1 -10) Loop with LNP (1 1-20) Loop with LNP (2 1 +)

Loop with LNP (1 -1 0) Loop with LNP (1 1-20) Loop with LNP (2 1 -:a)

S:BC:'/Ameritech Affiliate.

I Page 104 of 263- - - AJT STATE USER GUIDE Version 1 38-01 05 200383-38288;3 Revised For Second Six Month Review- 2002


-This PM is measuring loops conditioned based on pre-qualification data rather than loop conditioning required by the FMOD process. In other words, loops that are conditioned through the FMOD process SHOULD NOT be counted in this measure.

requesting the removal of load coils or repeaters] -+ (Total number of orders for xDSL-capable loops UNEs completed) * 100

I Page 105 of 263- AIT STATE USER GUIDE Version I .48 01 05 2 0 0 3 W - - I Revised For Second Six Month ReviewSpmg 2002


Percent installations completed within customer requested due date when that date is later than or equal to the standard offered interval as defined in the CLEC manual or, if

I

1

I Page 106 of 7632- AIT STATE USER GUIDE Version 1.98 01 05 2003@ 12 2882. Revised For Second Six Month ReviewSttffttg 2002

Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders that are not N, T, or C. CLEC caused and/or ei~ld-user caused misses. Orders where CLECs are charged expedite charges Orders included in Measurement 56.1 Facility misses counted in I'M 60.

I

The Application Date is the day that SBUAmeritech receives the customer initiated service request. The Completion Date is the day that SBCJAmeritech personnel complete the service order activity. The base of items is out of WFA (Work Force Administration). If an order is completed on a Saturday, Sunday, or Holiday, S BC':/Ameritech will include


. . Geographic 2 Wire Analog (1 -1 0) 2 Wire Analog (1 1-20) 2 Wire Analog (20+) 2 Wire Digital (1 - 10) 2 Wire Digital (1 1-20) 2 Wire Digital (20+) DS 1 loop (includes PRI) Switch Ports - Analog Port Switch Ports - BRI Port (1-50) Switch Ports - BRI Port (50+) Switch Ports - PRI Port (1-20) Switch Ports - PRI Port (20+) DSl Trunk Port (1 to 10) DS 1 Trunk Port (1 1 to 20) DS 1 Trunk Port (20+) Dedicated Transport (DSO, DS1, and DS3) (1 to 10) Dedicated Transport (DSO, DS 1, and DS3) (1 1 to 20) Dedicated Transport (DSO, DS1, and DS3) (20+) and all other types DSL loops with no Line Sharing

- Non Conditioned - Conditioned

- DSL loops with Line Sharing P8rivi-wi4^r A % - No11 Conditionctl

C'ond i t i o n d UNE Loop Projects (Service requests/orders with >lo0 lines, circuits andlor telephone numbers, or mutually agreed to) - all orders included in the Projects disaggregation are excluded from any other disaggregations. UNE-OCN DS3-Loop only Broadband DSL

- Line Sharing - No Line Sharing

- 2 wii-e a n a l ~ ~ - 4 \ " C C ~ ! I ~ ~ < Z

- Digital -

Page 107 of 3_63-- - - AIT STATE USER GUIDE Version 1.9801 05 2 0 0 3 W W Revised For Second Six Month Review- 2002

Calculation: (# of items installed within the customer requested due date + total items) * 100

Report Structure: Reported for CLEC, all CLECs, and ---- SIX.:/Ameritech - Affiliate.


The standard offered interval (X)is defined in business days as follows:

I

2 Wire Analog (1 -1 0) - 3 Days 2 Wire Analog (1 1-20) - 7 Days 2 Wire Analog (20+) - 10 Days 2 Wire Digital (1 - 10) - 3 Days 2 Wire Digital (1 1-20) - 7 Days 2 Wire Digital (20+) - 10 Days DS 1 loop(inc1udes PRI) - 3 Days Switch Ports - Analog Port - 2 Days Switch Ports - BRI Port (1 -50) - 3 Days Switch Ports - BRI Port (50-t) - 5 Days Switch Ports - PRI Port (1 -20) - 5 Days Switch Ports - PRI Port (20+) - 10 Days DS1 Trunk Port (1 to 10) - 3 Days DS 1 Trunk Port (1 1 to 20) - 5 Days DS 1 Trunk Port (20+) - ICB Dedicated Transport (DSO, DS 1, and DS3) (1 to 10) - 3 Days Dedicated Transport (DSO, DS1, and DS3) (1 1 to 20) - 5 Days Dedicated Transport (DSO, DS1, and DS3) (20+) and all other types - ICB DSL loops with no Line Sharing


o-Non Conditioned - 5 Days o -Conditioned - 10 Days

DSL loops with Line Sharing Parity with S B C I A ! ~ ~ X ~ L ~ ~ ~ . & : B J ~ ~ ~ B ~ ~ S I I

UNE Loop Projects - As negotiated1ICB UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic)

Broadband DSL o -- Line Sharing - Parity with SBCIAmeri tech Affiliate o -- No Line Sharing 5%

I IZB:,Id~-l2ii~gr~g5&c I

o -2 wirc a t-gk o --4 wire ar~alog o -Qgi&~l

I Page 108 o f 7 6 3 - W AIT STATE USER GUlDE Version 1.28-01 05 2003- Revised For Second Six Month Review-Spmg 2002

LSR is submitted after 3:00 p.m. the CLEC can request a 4-day interval. The base of items is out of WFA (Work Force Administration) and it is reported at an order level to account for different measurement standards based on the number of circuits per order.

For partial LNP conversions that require restructuring of customer account: 1-30 TNs: Add one additional day to the FOC interval. The LNP due date intervals will continue to be three business days and five business days from the receipt of the

Page 109 of 263- AIT STATE USER GUIDE Version 1 .% 01 05 2003- Revised For Second Six Month Review-Spbg 2002

I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE , * # Levels o f Pisqggregafjop:

Y, I1 I Aggregate

M---Loop with LNP (1 - 1 0) €t>Loop with LNP (1 1-20) ttILoop with LNP (>20)

CHC - Diagnostic €t=Loop with LNP (1 - 10) R=Loop with LNP (1 1-20) B>Loop with LNP ( W 2 1-24)

FDT - Diagnostic €t---Loop with LNP (1 - 1 0) G>Loop with LNP (1 1-20) €t>Loop with LNP ( M 2 1 -24)

Projects ++=Loop with LNP (Service requestlorder with >I00 lines, circuits andlor telephone

numbers, or mutually agreed to) - all service requestslorders included in Projects disaggregation are excluded from any other disaggregation.

Count of N, T, C orders installed within customer requested due date +

total N, T, C orders excluding those requested earlier than the standard

Reported for CLEC and all CLECs.

I Tier 1 High High Med High High Tier 2 High High Med High High

Benchmark: 95% within the customer requested due date for Aggregate and Projects only. CHC and FDT are provided on a diagnostic basis and are not subject to damages or assessments.

Page 1 10 of 2 6 3 m X t - AIT STATE USER GUIDE Version 1.98 01 05 200303 : 8 2882 Revised For Second Six Month Review* 2002


I

Orders that are not N, T, or C. CLEC caused misses excluded from the numerator.

Orders included in CLEC WI 11 - FMOD Missed Due Dates

I

1 The number of items on orders canceled after an SBC/Ameritech-caused missed due date

I Page I 1 I of 2631""- AIT STATE USER GUIDE Version 1 .m1 05 2003$3-+%%@ Revised For Second Six Month Review* 2002

w - .A * ". -*_ ih " l


Geographic 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDNBRIPort DS 1 Loop -- With Test Access Dedicated Transport -- DSl -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber DSL Loops -- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing -- No Line Sharing UNE-OCN DS3-Loop only EFLs --- -- 2 wire analog -- 4 wire analog -- Digital

I Calculation: Report Structure: 11 (# of UNEs with missed due dates and the number I Reported for CLEC, all CLECs, 11

of UNEs canceled after the due date as result of an ~ k l ~ r n e r i t e c h , -, and SBC?Ameritech ". cause -+ total items installed and S ,. BC:/Ameritech .. . .... Affiliate. total items canceled as result of an SF3C/Ameritech cause) * 100

I Page I 12 of 263- ... . - AIT STATE USER GUIDE Version 1.28-01 05 2003- Revised For Second Six Month Review- 2002


-- Without Test Access

B R I Loop With Test Access ISDN BRI ISDN BRIPort ISDN BRI

DS 1 & ISDN PRI -- With Test Access

1 Dedicated Transport

I Subtending Channel

Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3

-- Line Sharing Parity w&il-+SBb~Ameritech Affiliate -- No Line Sharing 5% (No critical z-value applies) road band DSL -- Line Sharing Parity with *SRQ'/Ameritech Affiliate -- No Line Sharing 5% (No critical z-value applies)

DS3-Loop only (Diagnostic) EELS (I)iagnostic] -- - 2 wire analox .-

-- - 4 wire analog - ,,..........,....

I Page I 13 of 2(,3- - . AIT STATE USER GUTDE Version I .98-01 05 2003Q3-HKM Revised For Second Six Month ReviewSpmR% 2002

F- - " * \ " % *


1)) Percentage of lJNE items that receive a network customer trouble report within 30 11

Specials and Interconnection Trunks. CPE, Interexchange

CarrierJC:ompctitive Access Provider, and Information reports). UNE-P captured in the POTS or Specials measurements.

Orders that are not N, T, or C. _PTRs as defined in PM 1 15.1

Excludes DSL (Line Sharerno Line Share?kmp, 12k it with load coils, repeaters, and/or excessive bridged taps (as indicated on the loop qual) for which the CLEC has not authorized conditioning and those load coils, repeaters and bridged taps are determined to be the cause of the trouble.- - ! 2K.f wt

Subsequcl~t reports. A suhscyent rcpo~-t is a repair report that is received \vl~ilc a11 c.u_i~~ny~g~~r~.c'~pxy-t _iu~.<)pg~_c)~~fil-~>:.>~ne "# circuit-. x --

w

Business Rules: I A trouble report is counted if it is received within 30 calendar days of a service order 1 completioni7 The service order which generated the report must be an "add" in order for I the trouble report to be counted. UNEs are selected based on a specific service code off of

the circuit ID. This measurement is reported at a circuit level for all UNEs.-Tkg

I clenominator for this nleasure isitie total count of o.rcle.rs by circuit ,posted withi11 t11.c ~:ej?orti ng 1n.ontE.1. I-To\veyer. the denox~~i 1111~c)r \'r!il1 at a ~ . n i n i . ) n ~ ~ ~ ~ ~ . be. egl~~ijl 1 ) tb,g . ~ ~ ~ r n e r a t:or. nI'I.lc niunerator is t l~e numl~er of troub:lc repoi-ts receiveti on. or within 30X days after

I Page 1 14 of 263-%=- AIT STATE USER GUIDE Version I .9%01 05 2003(3F+kWE Revised For Second Six Month R e v i e w w 2002

I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE I . .

Geographic 7 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDN BRI Port DS1 Loop -- With Test Access Dedicated Transport -- DS1 -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loop only DSL Loops -- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing -- No Line Sharing EELS -- 2 wire analog -- 4 wire analog -- Digital


Page 1 15 of 2 6 3 - V AlT STATE USER GUIDE Version 1.98 01 -05 2003- Revised For Second Six Month Review+3pmg 2002


Parity: Retail Comparison: -

8.0 dB Loops POTS ( R e s d i B u s combined and F


B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DS1 Loop DS 1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 DSL Loops -- Line Sharing Parity w it11 ilS BC Ameritech Affiliate -- No Line Sharing 6% (No critical z-value applies) Broadband DSL -- Line Sharing Parity ~ ~ ~ ~ ~ % ~ & C ~ A r n e r i t e c h Affiliate -- No Line Sharing 6% (No critical z-value applies) UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) EELS (Diagnostic) -- 2 wire analog -- 4 wire analog -- Digital

I Page 116of263- AIT STATE USER GUIDE Version 1.98-01 05 2003(33+8+W Revised For Second Six Month Review-Spring 2002


Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders included in CLEC WI 1 1 - FMOD Missed Due Dates Orders that are not N. T. or C.

Includes orders with a completion date that is greater than the due date based on an SBCiAmeritech missed reason code for lack of facilities. This measurement is reported at a circuit level for all UNEs. Count any unsolicited FOC which modifies the due date as a missed due date.

I Page 1 17 of 263- AIT STATE USER GUIDE Version I .28-01 05 2003- Revised For Second Six Month Review- 2002

( SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

Geographic 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDN BRI Port DS 1 Loop -- With Test Access Dedicated Transport -- DSl -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber LJNE-OCN DS3-Looponly DSL Loops -- Line Sharing -- No Line Sharing Broadband DSL

-- No Line Sharing EELS -- 2 wirc analog -- 4 wire analog -- Digital -- Transport

NOTE: AII fPhe above disaggregations are reported for > 30 calendar days & > 90

(# of UNEs with missed committed due dates due to lack of facilities +

total -.items installed) * 100

Reported for CLEC, all CLECs, S WC-Ameritech, and 3S;LAmeritech --- -- Affiliate.

r 1.

IL IN MI OH WI -bWet...q. . . m.;CftY 1 I . - b T - . . X M I . 1 1 r..,\W 1 , E..~AW

- 33er.-;?- ~$1 . te . . - - -~~ . f f f t~ - -~k3333 .3 . .~ im {hleite . Tier :I MIgh H.!8!1 lkl.ecl---Wig!~ II-!.,i,g!>

.... Tier 2 HA!> I i g h . . M ed I J i . L I h

'11 Measurement Type: ' '"

Page I 18 of 2 ( , ? ' " R P AIT STATE USER GUIDE Version 1 .&01 05 200383 1 :! ,W Revised For Second Six Month Review* 2002

I


Parity: -

Retail Comparison:

8.0 dB Loops POTS ( R e s a i B u s combined and FW)


B R I Loop With Test Access ISDN BRI ISDNBRIPort ISDN BRI DS1 Loop DS 1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) DSL Loops -- Line Sharing Parity witjh.d~~(~/Ameritech Affiliate -- No Line Sharing 5% (No critical z-value applies) Broadband DSL -- Line Sharing Parity with SBCIAineritech Affiliate -- No Line Sharing 6% (No critical z-value applies) EELS (Diagnostic) -- 2 lvirc ;~niilog -- 4 \vise an& -- Digital

I Page 1 19 of 2 6 3 - m AIT STATE USER GUIDE Version 1.28-01 05 2003(33+8-+288;f Revised For Second Six Month Review- 2002


(1 Average calendar days from due date to completion date on company missed items due to 1)

Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders that are not N, T, or C.

date. Includes orders missed due to lack of facilities that are selected based on the missed reason code. The source is WFA (Work Force Administration) and is at an item or circuit

I Page 120 of 2 6 3 m - AIT STATE USER GUIDE Version 1.98 01 05 2003Oi34+%H Revised For Second Six Month Review* 2002


-- Without Test Access BRI Loop With Test Access ISDNBRIPort

-- With Test Access Dedicated Transport

Subtending Channel

Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loop only

-- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing -- No Line Sharing

I Page 12 1 of 263- AlT STATE USER GUIDE Version 1.98 01 05 2003- Revised For Second Six Month Review- 2002


Paritv: -

Retail comparison:

8.0 dB Loops POTS (Res-+Bus combined and FW)


B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DS1 Loop DS 1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) DSL Loops -- Line Sharing Parity v\:jt?:SBCiAnlerit ecil Al'iiliat e -- No Line Sharing 6.5 days Broadband DSL -- Line Sharing Parity with SBCIAmeri tech Affiliate -- No Line Sharing 6.5 days (No critical z-value applies)

o El31 , s (Diagnostic) - - -- 2 wire analog -- 4 wise ark:llog -- IfiritaI

Page 122 of 53- AIT STATE USER GUIDE Version 1.98-01 05 2003- Revised For Second Six Month Review%pmg 2002


- -- - -

# Average calendar days from due date to completion date on company missed items.

The calculation is the difference in calendar days between the completion date and the due date. The source is WFA (Work Force Administration) and is at an item or circuit level.

I

I Page 123 of 263- AIT STATE USER GUIDE Version 1.98 01 05 2003€?3+&%% Revised For Second Six Month Review* 2002

Specials and Interconnection Trunks. UNE-P captured in the POTS or Specials measurements. Orders that are not N, T, or C. Orders included in CLEC WI 1 - FMOD Average Delay


-- Without Test Access BRI Loop With Test Access ISDNBRIPort

-- With Test Access Dedicated Transport

Subtending Channel

Analog Trunk Port Subtending Digital Direct Combination Trunks DarkFiber UNE-OCN DS3-Loov only

-- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing -- No Line Sharing

I Page 124 of 263- AIT STATE USER GUIDE Version 1.98 01 05 2003- Revised For Second Six Month Review+mg 2002

I A 2 -^Ib * n A.


Parity: Retail Comparison: -

8.0dBLoops POTS ( R e s d B u s combined and FW)


B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DSl Loop DS1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- ID DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) DSL Loops -- Line Sharing Parity w&fa +SB$'LAmeritech Affiliate

- - No Line Sharing 6.5 cJays%(No critical z-value applies)

Broad band DSL -- Line Sharing Parity with SBC/Ameritech Affiliate -- No Line Sharing 6.5 days (No critical z-value applies)

EEI .s (Diagnostic) -- 2 \\11-s :ilxilo& -- 4 wirc analog -- Dicit~rl - --" -

I Page 125 of 263- - . AIT STATE USER GUIDE Version 1 .% 01 05 2003(3%&%%2 Revised For Second Six Month Review- 2002


Percentage of items where installation was completed greater than 30 days following the I due date.

111 Specials and Interconnection Trunks. 11

I This includes items completed after the Due Date, due to an SBC!Ameritech reason. This measurement is reported at a circuit level for all UNEs. Count any unsolicited FOC which modifies the due date as a missed due date.

I Page 126 of 763-- AIT STATE USER GUIDE Version 1.98 01 05 200383+2-W Revised For Second Six Month Review- 2002


. . Geographic 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDN BRIPort DS1 Loop -- With Test Access Dedicated Transport -- DS1 -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loop only DSL Loops -- Line Sharing -- No Line Sharing Broadband DSL -- -- No Line Sharing EELS -- 2 wirc analog -- 4 wire analgg -- -- " - " -- DigiVd1 --- -- ' I rancpc)st - - -. *

Calculation: Report Structure: I

(# of LWEs completed greater than 30 Reported for CLEC, all CLECs, calendar days following the due date S&'lC!Ameritech, ..... ,......... and SLjK/Ameritech

" "

IL IN MI OH WJ Tier 3 Med Med Med Med Med Ticr 2 None None None None None

Page 127 of 263-M- AIT STATE USER GUIDE Version I .28-01 05 2003- Revised For Second Six Month Review- 2002-


Parity: Retail Comparison: 8.0 dB Loops POTS ( R e s d j B u s combined and FW)

-- Without Test Access TC. T 1 I , . I

r . ** B R I Loop With Test Access ISDN BRI

ISDNBRI Port ISDN BRI DSl Loop DSl & ISDN PRI -- With Test Access Dedicated Transport -- DSl DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loot, only (Diagnostic) DSL Loops Parity w-ilh ~SB3xAmeritech Affiliate -- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing Parity with SBC/Ameritech Affiliate -- No Line Sharing 6% N o critical z-value a~plies) EELS (Ilia nost tic) -- 2 wire analog -- 4 hi ire ;kt~~ijgg -" -- -- Digital

Page 128 of 2C,3-?48 - AIT STATE USER GUIDE Version 1 . S O 1 05 200383-38288;3 Revised For Second Six Month Review4pkg 2002


Maintenance - Unbundled Network Elements

I The number of network customer trouble reports within a calendar month per 100 11 I

Specials and Interconnection Trunks. CPE, Interexchange

Carrier./C'on~pctitive Access Providers, and Information reports). PTRs as defined in PM 1 15.1

UNE-P captured in the POTS or Specials measurements. Excludes DSL (Line Sharerno Line Share)* :. 121~ ft with load coils, repeaters, andlor excessive briked taus (as indicated on tlie loop quai) for which the CLEC has not authorized conditioning and those load coils, repeaters and bridncd taps are determined to be thc catisc of the troul3l.c.-

I[Businrss Rules: 1 I Repair reports are entered into and tracked via WFA. Reports are counted in the month they close.

Page 129 of 7 _ 6 3 m M - - AIT STATE USER GUIDE Version 1 .%-01 05 200303+++= Revised For Second Six Month Review-8phg 2002

L*- --



-- Without Test Access BRI Loop With Test Access ISDN BRI Port DS 1 Loop -- With Test Access Dedicated Transport -- DSl -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loop onlv DSL Loops -- Line Sharing -- No Line Sharing Interconnection Tr~nks -

B r o a d b a n d DSL -- Line Sharing -- No Line Sharing

* EELS -.- -- 2 wire analor -- 4 wire analog -- -- Digital

[# of network trouble reports + (Total Reported for CLEC, all CLECs, UNEs in service + 1 OO)] SBC'iAmeritech, and SlUAmeritech

Affiliate. w

Measurement Type: Tier 1 - None Tier 2 - None

I Page 130 of 33m-2- AIT STATE USER GUIDE Version I .98-01 05 2003@-+&?4@ Revised For Second Six Month Review* 2002


Parity: Retail Comparison:

8.0 dB Loops POTS (Bus)


B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DS1 Loop DSl & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Charnel -- 23B DDS -- ID DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) DSL Loops -- Line Sharing Parity w ~ @ ~ ~ ~ C _ ' - A m e r i t e c h

Affiliate -- No Line Sharing 3% (No critical z-value applies)

Interconnection Trunks - Inter-office Trunks broadband DSL

-- Line Sharing Parity wit4 *$@CiAmeritech Affiliate -- No Line Sharing 3% (No critical z-value applies) Ek ids -LDihxnostic) -- 2 wil-c ar~aloq ----4 wire analog --- -- -- Digital

Page 13 1 of 263- - . AJT STATE USER GUIDE Version 1 .B 01 05 2003- Revised For Second Six Month Review-Spmg 2002


The number of customer trouble reports exclusive of installation and repeat reports within I a calendar month oer 100 UNEs. I I Specials and Interconnection Trunks. UNEIr.-€hmbtw captured in the POTS or Specials measurements.

, Interexchange CarrierICompetitive Access Provider, and Information reports,& l&dedm-PTRs as defined in PM 1 15.1. -TQouble d - reports counted in PM 59 or PM 69.

Excludes DSL (Line Sharerno Line Share)beps -- > 12k it with load coils, re~ealers, andlor excessive bridged tans (as indicated on the loop qual) for which the C'LEC has not authorized conditioning: and those load coils, repeaters and bridged taps are determined to be the cause of trouble.

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I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE j . <

I , / Levels ofDisaggregsl$oa: 11 . . Geographic 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDN BRI Port DSl Loop -- With Test Access Dedicated Transport -- DSl -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loovonlv DSLLoops -- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing

R-- No Line Sharing e EELS

-- 2 wire arialog -- 4 wire ag~Iog -- -- Digital

111 installation and repeat reports +- 11

High High Med High High High High Med High High

Page 133 of 263- . A, AIT STATE USER GUIDE Version 1.98 01 05 2003- Revised For Second Six Month Review* 2002

I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE I Paritv: Retail Comparison: -

8.0 dB Loops POTS (Bus)


B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DS1 Loop DS1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 --. DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber LJNE-OCN (Diannostic) DS3-Loop only (Diamostic) DSL Loops -- Line Sharing -- No Line Sharing

BInterconnection Trunks Broadband DSL - -- Line Sharing -- No Line Sharing

EEl..,s (Diagnostic) ______-...-.-- -A~K~.~:LM.&

----4 wire analog - ....... """.:-777711>j6i:t:~3!.

VGPL

VGPL DS3

Parity witJl_i'2X3C-Ameritech Affiliate 3% (No critical z-value applies)

Inter-office Trunks

Parity wji&~+S BC/Ameritech Affiliate 3% (No critical z-value applies)

I Page 134 of 263- . - AIT STATE USER GUIDE Version 1.28-01 05 200303+3%%2 Revised For Second Six Month Review4ptng 2002


I

All UNE-Pf&m&es [other than 8dB loops) captured in the POTS or Specials measurements. Non-measured reports (CPE, Interexchange, and Information reports). No Access Time for Wholesale and No Access tickets for Retail.

receive date and time > 24 hours, it counts as a trouble report that missed the repair

2-Wire Analog 8dB Loop. DSL Line Sharing

-Broadband DSL -- -Line Sharing --- -No Line Sharing

I "Ameritech, and ~.,&<~~~Ameritech reasons + total trouble reports)

I

I I

I Page 135 of 265- AIT STATE USER GUIDE Version 1.98 01 05 200383-f8-2882 Revised For Second Six Month Review* 2002


1) Average duration of network CLEC trouble reports from the receipt of the CLEC trouble 11 re~ort to the time the trouble report is cleared.

Specials and Interconnection Trunks. ---- Trouble tickets- codecl CPE, Interexchange Cart.icr/Comr~etitivc Access Proviclcr, and Information reportsj. No Access Time for Wholesale and No Access tickets for Retail. CLEC extended commitments. Delayed Maintenance Time. IJNE-Ps captured in thc POTS or Specials mcasuretnents. 13"Z'lis as defined in l-'M 1 15.21.

Excludes DSL (Line Sharerno Line S h a r e ) k > 12k tt with load coils, repeaters, and/or excessive bridged taps (as indicated on the loop qual) for which the CLEC has not authorized conditioning and those load coils, repeaters and bridged taps are detei~nined to be the cause oftrouble.

11 The start time is when the report is received. The stop time is when the report is cleared in 11

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11 Levels of DiSagkregation: '* 1

I

I

I

11 Measurement T ~ ~ C : ' ' 11

Geographic . ' . 8.0 dB Loops

-- Without Test Access BRI Loop With Test Access ISDN BRI Port DS 1 Loop -- With Test Access Dedicated Transport -- DS1 -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loop only DSL Loops -- Line Sharing -- No Line Sharing Broadband DSL -- Line Sharing -- No Line Sharing

e EELS -- 2 wire analog -- 4 wire analog -- ni~ital -- 'l'rrsnsport -- - -

NOTE: All the aAbove disaggregations also reported for Dispatch and No Dispatch

I I

customer trouble renorts

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1



Paritv: Retail Comparison: -

8.0 dB Loops -- Dispatched POTS ( R e s a j B u s combined and FW)

-- -Without Test Access 8.0 dB Loops - Non-Dispatched POTS ( R e s d i B u s combined and NFW)

-- -Without Test Access

B R I Loop With Test Access ISDN BRI ISDN BRI Port ISDN BRI DS 1 Loop DS 1 & ISDN PRI -- With Test Access Dedicated Transport -- DS1 DS 1 -- DS3 DS3 Subtending Channel -- 23B DDS -- ID DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop onlv (Diagnostic) DSLLoops -- Line Sharing Parity wit.it~Gj3f3Arneritech Affiliate -- No Line Sharing 9 Hours (No critical z-value applies) Broadband DSL -- Line Sharing Parity w,hh,.i~~(~Ameritech Affiliate -- No Line Sharing 9 Hours (No critical z-value applies)

@ EEI:.,s (Diagnostic) -- 2 wire analog --- 4 wire a.~aalog -- [)ioit 1

.. . . .... ........ m... ...a,",

I Page 138 of 2 6 3 M - . - AIT STATE USER GUIDE Version 1.28-01 05 2003(33+%%& Revised For Second Six Month Reviewfprtft% 2002

I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE I

Specials and Interconnection Trunks. All UNE-P€embm [other than 8dB loops) captured in the POTS or Specials measurements. Non-measured reports (CPE, Interexchange, and Information reports). No Access Time for Wholesale and No Access tickets for Retail.

(1 The close date and time minus the receive date and time must be greater than 0 and less I(

Geographic .' Ill 2-wire Anal-

(# of OOS trouble reports < 24 hours Reported for CLEC all CLECs, 1 + total OOS trouble reports) * 100 Arneritech, and SB-GiAmeritech

IL IN MI OH WI Tier 1 Med Med Med Med Med Tier 2 None None None None None

I I [ Parity with ZELAmeritech POTS Business and Residence combined. 11

I Page 139 of 2 6 3 - - w H AJT STATE USER GUIDE Version 1.98 01 05 200385-l%+£@£ Revised For Second Six ~ o n t h ~ e v i e w 4 p m g 2002

1 SBC/AMERITECH PERFORMANCE MEASUREMENT USER GUIDE I

Percentage of network customer trouble reports received within 30 calendar days of a ~revious customer trouble re~ort. I I

Specials and Interconnection Trunks. Trouble tickets coded to CPE, Interexchange Carricr/Competitivc Access Provider, and Information reports+.

e P1'ICs as defined in PM 1 15.1. UNE-I' -ca~tured in the POTS or Specials rneastrreillents.

e Excludes repeat troubles where the original customer report was excluded in PM 59.

11 Includes customer trouble reports received within 30 calendar days of an original 11 - customer report. When the second report is received in 30 days, the original report is marked as an Original of a Repeat, and the second report is marked as a Repeat. If a third report is received within 30 days, the second report is marked as an Original of a Repeat as well as being a Repeat, and the third report is marked as a Repeat. In this case there would be two repeat reports. If either the original or the second report within 30 days is a measured re ort, then the second re ort counts as a Re eat re ort. a 1

I Page 140 of 222- . - AIT STATE USER GUIDE Version 1.28-01 05 2003C%-%4W£ Revised For Second Six Month Review* 2002



-- Without Test Access BRI Loop With Test Access ISDNBRIPort DS1 Loop -- With Test Access Dedicated Transport -- DSI -- DS3 Subtending Channel -- 23B -- 1D Analog Trunk Port Subtending Digital Direct Combination Trunks Dark Fiber UNE-OCN DS3-Loovonlv DSL Loops -- Line Sharing -- No Line Sharing Interconnection Trunks --

~ B r o a d b a n d DSL -- Line Sharing -- No Line Sharing EELS - - -- 2 wire analog -- - -- 4 wire an& -- Digital

'I; .

-- - - 'Pran3pctl-1 . - -. - - -


Calculation:

I

I Page 141 of 263- . - AIT STATE USER GUIDE Version I . 98 -u5 200383-%-&X3£ Revised For Second Six Month Review- 2002

Report Structure: (# of network customer trouble reports received within 30 calendar days of a previous customer trouble report + total network customer trouble

Reported for CLEC, all CLECs, ,C;o$/Ameritech, and S&9;-Ameritech Affiliate.


Parity: Retail Com~arison:

8.0 dB Loops POTS (Res and Bus combined and FW)

-- Without Test Access . .

BRI Loop With Test Access - ISDN BRI ISDN BRI Port ISDN BRI DS1 Loop DS 1 & ISDN PRI -- With Test Access Dedicated Transport -- DSl DSl -- DS3 DS3 Subtending Channel -- 23B DDS -- 1D DDS Analog Trunk Port VGPL Subtending Digital Direct Combination Trunks VGPL Dark Fiber DS3 UNE-OCN (Diagnostic) DS3-Loop only (Diagnostic) DSL Loops -- Line Sharing Parity will! -SBCIAmeritech Affiliate -- No Line Sharing 12% (No critical z-value applies)

Interconnection Trunks B r o a d b a n d DSL

-- Line Sharing -- No Line Sharing

e EEl..;s iniagnostic] *- 2. wire a m ~ k g --- 4 wire a1.1alog -- :Diiritii.j, -- -"

- Parity w/Retail Bquivalent

Parity wiit1~.4SRQ:;iAmeritech Affiliate 6% (No critical z-value applies)

I Page 142 of 263- . .. AIT STATE USER GUIDE Version 1.98 01 05 2003(33&%@ Revised For Second Six Month Review- 2002


Interconnection Trunks

Percentage of calls blocked on outgoing traffic from S BC/Ameritech end office to CLEC

Weekends and Holidays If CLECs have trunks busied-out for maintenance at their end, or if they have other network problems which are under their control. 13C;Ameritech is ready for turn-up on Due Date and CLEC is not ready or not available for turn-up of trunks. If CLEC does not take action upon receipt of Trunk G~oup Service Request (TGSR) or ASR within 3 days when a Call Blocking situation is identified by WAmer i t ech or in the timeframe specified in the ICA. If CLEC fails to provide a forecast. If CLEC's actual trunk usage, as shown by SB-Ameritech from traffic usage studies, is more than 25% above CLEC's most recent forecast, which must have been provided within the last six-months unless a different timeframe is specified in an interconnection agreement.

The exclusions do not apply if SBC:/Ameritech fails to timely provide CLEC with traffic utilization data reasonably required for CLEC to develop its forecast or if WAmer i t ech refuses to accept CLEC trunk orders (ASRs or TGSRs) that are within the CLEC's reasonable forecast regardless of what the current usage data is. 1

11 Blocked calls and total calls are gathered during 20 business days. I SRC:,'Ameritech end office to CLEC end office. I I/ SBC1iArneritech tandem to CLEC end office.

1 Levels of ~iiaggregation:

'11 Calculation: Report Structure: 1

I


(# of blocked calls + total calls 111 offered) * 100

Page 143 of a.3-m- AIT STATE USER GUIDE Version 1.5&01 05 2003f3%?0fj£ Revised For Second Six Month Review-Spwg 2002

~eported for CLEC, all CLECs, v SB(.'/Ameritech, and SBCCIAmeritech 11


Dedicated Trunk Groups not to exceed blocking standard of B.O1 = IL, IN, MI, OH, WI. Parity with SBC9/Ameritech Retail to be reported in Illinois, though performance greater than or equal to the benchmark not in parity with SBCiAmeritech Retail will not be subject to remedy payments, and will not be reported as a "missed" result. Performance below the benchmark in Illinois, regardless of whether or not in parity with SRC/Arneritech Retail, will result in SBCC1, Ameritech being subject to remedy payments

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I SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE I I

that are excluded

If CLECs have trunks busied-out for maintenance at their end, or if they have other network problems which are under their control. SRCIAmeritech is ready for turn-up on Due Date and CLEC is not ready or not available for turn-up of trunks. If CLEC does not take action upon receipt of Trunk Group Service Request (TGSR) or ASR within 3 days when a Call Blocking situation is identified by SBC:lIArneritech or in the timeframe specified in the ICA. If CLEC fails to provide a forecast. If CLEC's actual trunk usage, as shown by SBCIArneritech from traffic usage studies, is more than 25% above CLEC's most recent forecast, which must have been provided within the last six-months unless a different timeframe is specified in an interconnection agreement.

The exclusions do not apply if SBCIAmeritech fails to timely provide CLEC with traffic utilization data reasonably required for CLEC to develop its forecast or if S BCIAmeritech refuses to accept CLEC trunk orders (ASRs or TGSRs) that are within the CLEC's

I Page 145 of 2632&%@26?UiC)243;f4.814iS . - AIT STATE USER GUIDE Version 1 . S O 1 05 2003Gl3-4842882 Revised For Second Six Month Review+3pmg 2002


111 If CLECs have more than 10% of the trunks of a particular TG busied-out for 11

I

maintenance at their end, that TG will be excluded from that month's calculation. A TG may be excluded from the calculations for a particular month if CLEC- is--found to be not ready for turn-up on the negotiated Due Date in 3 consecutive

Percentage of trunk groups (TGs) with calls blocked on outgoing traffic from SBC/Ameritech end office to CLEC end office, and from SBC/Ameritech tandem office to CLEC end office. This measure is evaluated using a three-month rolling average of trunk group blockage. (This measure is only valid if a CLEC has 20 or more trunk

instances within the month. If CLEC does not take action upon receipt of Trunk Group Service Request (TGSR) or ASR within 3 business days when a Call Blocking situation is identified in a Final Trunk Group by SBUAmeritech or in the timeframe specified in the ICA, (Article 4.3.13) the TG in question may be excluded from the calculations for that particular month. If CLEC fails to provide a forecast for a particular TG, that TG will be excluded from calculations until a forecast is provided. If CLECs actual "trunks required" calculation, as shown by $BC/Ameritech from traffic usage studies, is more than 150% of CLEC's forecast for the TG in question, which was delivered to SBC:/Ameritech six months prior, unless a different timeframe is specified in an interconnection agreement, that particular TG may be excluded from the calcwlations for that particular month. New trunk groups that have not been in service for six months may be excluded from calcwlations for that 6-month period. Nevertheless, utilization data will be gathered upon turn-up of the TG.

The exclusions do not apply if SKlAmeritech fails to timely provide the CLEC with traffic utilization data reasonably required for CLEC to develop its forecast or if SDC'Ameritech refused to accept CLEC trunk orders (ASRs or TGSRs) that are within

SUt:,'Ameritech tandem to CLEC end office.

I Page 146 of 2h3-24M AIT STATE USER GUIDE Version 1.98 01 05 2 0 0 3 ~ Revised For Second Six Month Review- 2002


11 Tier-1 None 11

(# of trunk groups exceeding 1% blocking for each of three consecutive months Id: total # trunk groups in

Page 147 of 263- AJT STATE USER GUIDE Version 1 .@ 01 05 20038&= Revised For Second Six Month Review++wmg 2002

Reported for CLEC, all CLECs, SB(:/Arneritech, and SBC;Arneritech Affiliates. 1

I SBCJAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

ceeding 2% blocking + total groups, and SBGAmeritech Affiliate. common transport trunk groups) *

None None None None None

/ Page 148 of 263W78- . A AIT STATE USER GUIDE Version 1.98 01 05 200383--?+2%£ Revised For Second Six Month Review* 2002


Percentage of trunk order due dates for interconnection trunks met within customer requested due date when that due date is later than or equal to the standard interval or, if 11 CLEC Caused Misses.

The Due Date starts the clock. The Completion Date is the day that SRC/Ameritech personnel complete the service order activity and it is accepted by the CLEC, which stops the clock. The source is WFA (Work Force Administration) and is at an item or circuit level. Delav of Ameritech-Initiated Tandem Re-homing ~roiect notification - the notification of anv delav of these projects will be via LERG update and also via accessible letter sent to the CLECs. SBCIAmeritech will be res~onsible to modify the due date as defined in the accessible letter and notifv the CLEC of this revised due date. The 30 davs will be

-911 OSIDA SS7 Interconnection Trunks (Non projects - subject to standard interval) Interconnection Trunks (Projects - subject to negotiated interval)

111 Tandem Re-homing - SBCIAmeritech ownediinitiated (subject to nevotiotiated interval 11

(# of trunk circuit due dates Reported for CLEC, all CLECs, S I%<' Ameritech, and w-Amer i tech I --

Tier 1 -- HinhR4d. H-Ij?l;.f)Ci. Med .f-liMt~l M e t l ~ Tier 2 H.i~~j,Pdrtfitt N"i&j.Nafie Il/l,t:d>k-ttw .-..-...& Hi * I i h e ......

H ? r r ; l l k

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9 5 % within customer requested due date or, if expedited (accepted or not accepted), the date agreed to by S BClAmeritech.

F o r projects, 95% within the negotiated due date. Tandem Re-homing - SBCIAmeritech ownedlinitiated: within 30 calendar days of negotiated due date (This disangrenation will be diagnostic for 6 months from the

I Page I SO o f 2 6 ~ ~ i ~ AIT STATE USER GUIDE Version 1.98-01 05 2003C%-%H&B Revised For Second Six Month Review* 2002

1 SBCIAMERITECH PERFORMANCE MEASUREMENT USER GUIDE

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