1

Real-Time Collaboration

• Instant Messaging

• Chat Services

• Online Conferencing

2

Instant Messaging Basics

3

Instant Messaging Service Components

4

Instant Messaging Domains

5

User Addresses for Instant Messaging

6

Instant Messaging and The Domain Name Service (DNS)

7

Instant Messaging (IM) Management Tools

• Exchange System Manager manages IM virtual server settings.

• Active Directory Users and Computers manages IM user settings.

• Internet Services Manager pauses, stops, and restarts the IM virtual server.

8

Microsoft Exchange 2000 Chat Service

9

Installing Exchange 2000 Chat Service

10

Managing Exchange 2000 Chat Service with Exchange System Manager

11

Peer-to-Peer Versus Client/Server Conferencing

12

Exchange 2000 Conferencing Server Architecture

13

Exchange 2000 Conferencing Server Installation

• Requires Microsoft Windows 2000 Server and Internet Information Services (IIS) 5.0.

• Requires a Pentium 400-MHz, 256 MB RAM, and 50 MB free disk space.

• Network must be multicast-enabled for video conferencing.

• Requires Exchange Full Administrator role for the administrative group.

• Use Active Directory Users and Computers to create the resource mailbox.

14

Joining an Online Conference

15

Chapter Summary

• Instant Messaging

• Chat Services

• Online Conferencing