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Overview of Quality Management Systems

Workshop

Module 1

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Workshop Goals

By the end of this workshop you will be able to:• Discuss all processes and components within a

Laboratory Quality Management System.• Interpret an Assessment Report and write a Gap

Analysis based on the report.• Implement Quality Control policies into their

laboratory daily procedures and responsibilities.• Implement International Best Laboratory Practices

into their daily laboratory activities.

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Ground Rules / Expectations

Group decides the ground rules and their individual expectations for this workshop!

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What to Expect From This Workshop

This workshop will be:• Prescriptive

– Of the activities/tasks/good practices that you can perform in your own laboratories

• Interactive– An opportunity to discuss, interact, and share

experiences with fellow laboratorians; i.e. learn from each other’s experiences

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Workshop Expectations

ASCP Expectations:• Motivated laboratory professionals who are

interested in implementing good laboratory practices

• Attendance and full participation in all sessions

• Asking questions and sharing experiences

• Completion of all prescribed course activities

• Nightly homework assignments are integral to full participation in the course

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ASCP Expectations:• Upon returning to work, participant will facilitate:

– Implementation of the Improvement Project they developed during this workshop

– Sharing of workshop information with staff and colleagues through staff and other documented meetings

Workshop Expectations

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What Part of Laboratory Management

are You Most Comfortable Doing?• Developing strategies for using effective

communication skills in management duties and responsibilities.

• Motivating staff to follow Good Lab Practices (not what they may see demonstrated on the job).

• Using various managerial styles to motivate and delegate tasks and responsibilities to laboratory staff.

• Role-modeling Good Lab Practices.• Other??

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What Part of Laboratory Management

are You Most Un-Comfortable Doing?• Developing strategies for using effective

communication skills in management duties and responsibilities.

• Motivating staff to follow Good Lab Practices (not what they may see demonstrated on the job).

• Using various managerial styles to motivate and delegate tasks and responsibilities to laboratory staff.

• Role-modeling Good Lab Practices.• Other??

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Modules Included in this Workshop

Module 1: Overview of Quality Management Systems (QMS) Workshop

Module 2: Introduction to Quality Assurance and Quality Control

Module 3: Assessment Reports and Gap Analysis

Module 4: Assuring the Quality of Laboratory Testing

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Modules Included in this Workshop

Module 5: BioStatistics: Measures of Central Tendency & Variance in the Medical

Laboratory Setting

Module 6: QC Basic Rules, Charts and Interpretation of Results

Module 7: Micropipette Use and Calibration Check

Module 8: The Art of Management and Delegation

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• How and Why to develop a working Quality Manual

• How to interpret Assessment Reports and write a Gap Analysis Plan of Action

• Levey-Jennings chart construction and applicability in the lab

• Interpretation of L J chart results and possible causes for biases/shifts, trends, other Rule violations

• Care, Maintenance, Calibration Check of Pipettes

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Activities Included in this Workshop

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Agenda Schedule

• Facilitators will present a Module followed by an activity which allows participants the opportunity to practice using the information in small / large groups

• There will be 2 Tea Breaks and a lunch break each day

• There will be dedicated time for questions and comments each day

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Summary

After this presentation participants can explain:– What to expect in terms of workshop goals.

What questions do you have?

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