Overview ofDell OEM

Dedicated resources and capacity

• Dedicated OEM engineers• 250 custom projects annually• 250+ sales/support team

Deep, broad experience

• 40+ industry verticals• 12 year track record• 2,000 OEM customers

OEM-capable products

• Standards-based products• Access to full Dell portfolio• Leverage Dell’s buying power

Flexibleservices

• In-factory customization• Online parts dispatch• Mission-critical support

Global reach• Owned support in 180 countries• Worldwide fulfillment model• Country-specific regulatory

expertise

What do these people have in commonwith

you?

Continuous changemanagement

Growing support and services demands

Product quality Complex logistics

No room for error.

innovation executio

n

Balance

with

Source

Test/Verify

Support/ Lifecycle

Mgmt

Logistics

ShipWarranty

FulfillInnovation

Manufacture

Do what you do best.

Innovation

8

How Dell ProductsBecome

YOUR Products

• Any product in Dell’s extensive portfolio can be used in an OEM solution

• Multi-generation lifecycle management maps to customers’ product cycles

Depth and breadth

Engage• Solution design• Long-/extended-life• Custom branding

and engineering• Configuration

Assess• Needs analysis• Evaluation units• Engineering• Test/Dev

Fulfill• Procurement• Order management• Global

contract/pricing• Manufacturing• Inventory

management

Support• Global field/phone

support• Parts depots• Remote management• Installation

deployment• Hardware support

services

Dedicated OEM-focused organization

Global capabilities

Custom solutions

built to your specification

s

11

We can build YOUR solution on Dell standards-based hardware

Dell OEM solutions serves over 40 verticals including:• Defense• Healthcare• Medical imaging and

data analysis• Industrial automation

• Point-of-sale/kiosk • Security and surveillance• Telco/communications• Media/gaming• Custom appliances

Design• Testing• Reliability• Shock&vibe

Manage suppliers• Coordination of

multiple suppliers• Quality requirements

for suppliers

Custom fulfillment services (CFS)• Image load• Outside custom

labeling• Custom box• Direct shipment

OEM engineering• Custom BIOS• Regulatory• Custom bezel

Manufacturing/custom factory integration• Load BIOS• Add 3rd party

cards• Painted chassis• Add labels• User manuals

Global services• Field support• W/W help desks• W/W depots

12

Customization example

OEM: Do what you do best.

DedicatedOEM

focused organizatio

n

Custom solutions

built to your

specifications

You:rapid

innovation

Global capabilities

14

Let’s talk. Today. www.Dell.com/oemblog.delloem.com