1

Moving Government Services On-Line

Presentation to First Nations Connect Conference

February 11 – 14, 2002

Thunder Bay, Ontario

Mathew Chan

Project Director, Government On-Line

Indian and Northern Affairs Canada

2

• October 1999 Speech from the Throne• Why Government On-Line?• GOL principles

• client-centric• convenient and accessible• consistent• responsive• private and secure

Background Background

3

Single Business Line

Tier One

On-Line Presence

Tier Three

SeamlessGovernment

Tier Two

Fully Enabled ESD

Multi-jurisdictional

Inter-departmental

Intra-departmental

On-Line Access On-Line Initiation Real-Time Processing

Convergence

Service Transformation

Channel Refinement

Government On-Line Migration Strategy Government On-Line Migration Strategy

4

The Government On-Line initiative is:

• Centrally co-ordinated, to achieve progress across the entire government

• Collaborative across departments and agencies, and across jurisdictions, involving the private and not-for profit sectors

• Transformative, by encouraging the re-engineering, consolidation and integration of services where it makes sense

• Innovative, using proven best-of-breed technologies and private sector partnerships

Government of Canada GOL Approach Government of Canada GOL Approach

5

Citizens’ ServiceNeeds And Expectations

Access To A Service OrGroup Of Related Services

Service Delivery

Citizens’ PrioritiesFor Service

Improvement

Perceptions ofService Quality

Citizen-Centred Service Delivery: Citizens First ModelCitizen-Centred Service Delivery: Citizens First Model

6

Canadians Canadian Business Non-Canadians

Canada Site

GoCPortal

Gateways

Subject Clusters

Portal / Gateways / Clusters – No Wrong Door Portal / Gateways / Clusters – No Wrong Door

7

• Canada Site / Gateways / Clusters

• Common look and feel

• Policy development and governance

• Secure channel and Public Key Infrastructure (PKI)

• GOL Plans (28 departments & RCMP)

• 194 key services covering all major programs, 164 with plans and 30 potential candidates

• Emphasis on horizontality and service integration (e.g., subject clusters, CH G&C, FNITP, etc.)

• Partnerships between departments are encouraged

• Service for all Canadians – choice of channel, language and format

For more information visit: www.gol-ged.gc.ca/rpt/rpt_e.asp

Highlights of Government of Canada GOL Efforts Highlights of Government of Canada GOL Efforts

8

Highlights of INAC GOL Efforts Highlights of INAC GOL Efforts

• Departmental GOL Plan (12 key services)

• Departmental web site and contents

• On-line systems for reporting Non-Registered On-Reserve Population (NRORP) and Housing and Infrastructure Assets (H&IA)

• Indian Land Registry System (ILRS)

• NORMIN digital contents

• Data collection / reporting process rationalization

• Aboriginal Canada Portal

• First Nations and Inuit Transfer Payment (FNITP) project

• Indian Registration System / Certificate of Indian Status (IRS / CIS) project

For more information visit: www.ainc-inac.gc.ca/gol-ged/index_e.html

9

LandManagement

IndianRegistration

System / Certificate ofIndian Status

EnvironmentalManagement

andProtection

NorthernNatural

ResourceManagement

InformationAccess and

Services

AboriginalEmployment

NorthernScience &

Technology &Circumpolar

Liaison

Community andEconomic

Development

AboriginalCanadaPortal

FN & InuitTransferPayment

NorthernEnvironmentalManagement

andProtection

NaturalResource

Management

On-line

Partially on-line

Not on-line

Key INAC GOL ServicesKey INAC GOL Services

10

First Nations and Inuit Transfer Payment ProjectFirst Nations and Inuit Transfer Payment Project

• Implement a re-engineered Grants and Contributions business process that will assist in developing business and service standards and streamlining the back end business processes

• Provide key on-line transactional services which include:• application for and approval of funding

• scheduling and adjustment of cash requirements

• transfer of funds

• reporting – financial and non-financial

• Provide a single-window venue, for payments and reporting, for the transfer of government funds to eligible recipients

11

TransferPayment

ManagementSystem

ManagementAssessment

Assessment Report(includes recommendations

and timeframes)

Specific T’s & C’sor

Development Plan

Funding Agreement(type, duration, T’s & C’s

as a result of Summary Report)

Monitoring & Review(financial audits,

non-financial statistics,program standards)

Intervention (RMP’s) or

Sign-Off

Reviews & Evaluation(of recipients & components of

process)

Reporting

Transfer Payment Management Accountability FrameworkTransfer Payment Management Accountability Framework

12

Co

rpo

rate Data W

areho

use

TransferPaymentSystem

Manager

On-LineCRM /

BusinessFlow

Reporting / FN Reporting Guide

PSE

Capital

Nominal Roll

NRORP

Social

Ec Dev

Housing

Audits

Dept’lFinancialSystem(OASIS)

PWGSC SPS

Dataand

TransactionCoordination

Partners / Clients

High Level View of FNITP High Level View of FNITP

13

• From the client’s perspective:

• One contract with Canada

• One cheque

• One set of reports

• From an operational perspective• Take advantage of business process improvement and

enabling technology to reduce the administrative paper burden and shift the emphasis to more client-centric “value-added” activities

• From an accountability perspective• Establish a consolidated Management Accountability

Framework that measures the effectiveness of all Government services to eligible recipients

FNITP Project Business Drivers FNITP Project Business Drivers

14

Photo

CERTIFICATE OF INDIAN STATUS - CERTIFICAT DE STATUT D'INDIENTHIS IS TO CERTIFY THAT - LE PRÉSENT ATTESTE QUE

SEX - SEXE

LASTNAMEFAMI LY N AME - NO M DE FAMIL LE

FIRSTNAME, MIDDLEGI VEN NAMES - PRÉNO MS

CARDHOLDERALI AS - NOM D 'EMPRU NT

is an Indian within the meaning of the Indian Act, chapter 27, Statutes of Canada (1985).est un Indien au sens de la Loi sur les indiens , chapitre 27 des Lois du Canada (1985).

M1966 * 08 * 27DATE O F BIRTH - DATE DE NAISSANCE

YR. / AN . MO. / M. D AY / J.Signature Here 2001 * 10 * 31

ISSUE DATE - DATE D'ÉMISSION

YR. / AN . MO. / M. D AY / J.

REGISTRY GROUP INFOREG ISTRY G ROU P - GRO UPE D'ENR EGISTREMENT

1234567890REG ISTRY NO . - NO DE R EGISTRE

Indian Registry System / Certificate of Indian Status ProjectIndian Registry System / Certificate of Indian Status Project

Project Objectives:

1. To introduce a more secure Certificate of Indian Status to replace the existing Indian Status card

2. To modernize the existing legacy Indian Registry System for on-line transaction

15

St. John's

Quebec

Fredericton

Charlottetown

Edmonton

Halifax

Ottawa

Regina

Toronto

Victoria

Whitehorse

Winnipeg

Yellowkinfe

Iqaluit

1

2

3

4

IRS Web Serverand Database

1. IRA verifies identity of individual and captures picture and signature

2. IRS authorizes the issuance of the CIS and the CIS is printed (HQ or Region)

3. The CIS is sent back to the IRA4. IRA issues the CIS to the individual

Proposed CIS Issuance Process Proposed CIS Issuance Process

16

• Streamline registration business processes

• Improve authorized user access to Registry information

• Replace existing Status Card with secure and PKI capable card

• Replace existing legacy system with secure on-line system

IRS / CIS Project Business Drivers IRS / CIS Project Business Drivers

17

• Potential for sharing and exchanging ideas – creating networks

• Technology can be used as a tool to maintain connections between communities, including on and off reserve

• Cost-effective delivery of certain services to remote communities (e.g., education, health care)

• Method of preserving culture and making culture accessible to those who have moved off reserve

• Potential for economic development / marketing

• Improvement of government business processes and service delivery to citizens

Opportunities Opportunities

18

• Sustainability / Competing Socio-Economic Priorities• People

• Leadership involvement• Capacity building• Youth• Retention of trained people

• Business• Streamline business processes• Service standards• Consistency of service• Information management (IM)• Change management

• Technology• 7 / 24 service• Security• Rapidly changing environment• Standards

Challenges Challenges