1 Lambeth Housing Management Structure Charts July 2015.

1

Lambeth Housing Management Structure Charts

July 2015

Chief Executive’s Office

Director of Resources

2

(Interim)Head of Capital Delivery

Head of Repairs

Neil Wightman Director of Delivery

Housing Management

Director of Housing Services

3

Michelle Boyce (Acting) Head of CEO Office

Housing Management

Executive Support OfficerExecutive Support Officer

Executive Support Officer

Chief Executive’s Office


4

Resources

VacantDirector of Resources

Stephen DaviesHead of HR and OD

HR BusinessPartner

HR Advisor

Organisation Learning & Development

Manager

Organisation Learning & Development

Officer

HR Trainee Officer (FTC)

HR BusinessPartner

HR Advisor (FTC)

HR Officer

Business SupportAssistant

Apprentices (FTC)

HUMAN RESOURCES

5

Marek EffendowiczHead of Communications


Resources

Senior Communications Officer

Communications Officer

Communications Officer

Communication

6


Resources

Governance & Resident Engagement Manager

Resident Engagement Officer

Resident Engagement Officer

Business Administration Apprentice

(FTC)

GOVERNANCE AND RESIDENT ENGAGEMENT

7

Resources

Jem BowenHead of IT

Management Information & Data Manager

IT Business Partner (Technical)

IT Business Partner

Data Officer

IT Training Officer

IT Business Partner

AM&PM Project

Manager(Capital Delivery)

AM&PM ProjectTechnical

Business Analyst (CD)IT Support Officer

ICT Technical Resources

Technical Business Analyst (HOS)

FTC

Senior IT Business Partner

FINANCE

8

Resources

Mark Healy Head of Performance and Planning

Performance ImprovementManager

VacantProgramme Management

Office (PMO) Manager

Performance Improvement Officer

Research and Business Planning Manager

Business Administration Trainee(FTC)

PERFORMANCE & PLANNING

9

Resources

Patrick PedderHead of Finance

Delegated Budgets Finance Manager

Income & Capital Finance Manager

Financial Accountant

Payments Team Leader

Finance Officer(LTS)

Finance Manager

Management Accountant Property Services

Mgt Accountant Housing Management

Finance Officer

Finance Officer

Finance & Payments Officer

Trainee Accountant

Capital Accountant

Capital Accountant

Finance & Payments Officer

FINANCE

1010

Head of Service Improvement

Improvement, Review & Compliance Officer

Housing Services


Customer Response Manager

Service Improvement

Manager (Call Handling)

Service Improvement Officer

(Call handling)

Service Improvement Officer

CSM ProgrammeManager

Technical Business Analyst (CSM)

ICT Technical Resource

Business Architect

Project Business Expert (CSM)

Customer ResponseAssistant

Improvement, Review & Compliance Officer

SERVICE IMPROVEMENT

Cedric BostonDirector of Housing Services

Tim FairhurstArea Housing Manager

(North) SMG3

Area Customer Services Manager Tenancy Enforcement

Manager

Customer Service ManagerArea Voids

Properties Manager

Vacant NASBO Officer

HS012Vacant (0.5)

Business Support Officer (0.5)

Estate Services Manager

Tenancy EnforcementOfficer


Area Disrepair Officer

Customer Service Assistant

Customer Service Officer

Estate Services Assistant

Housing Services

Estate Housing Officer

ResidentParticipation

Officer

Principal Customer Service

Officer - Reception


NORTH AREA

11

Solutions Team – CSA

Resident Support Officer

Estate ServicesAdministrator

Caretaking Supervisor

Area Caretaking Manager


Customer Service Ass App (FTC)


(FTC)Customer Service

Assistant

12


Paul WebbArea Housing Manager

(Central)

Area Customer Services Manager

Tenancy Services Manager

Customer Service ManagerArea Voids Manager

Executive and Business Support

Officer



Customer Service Assistant X4

Customer Service Officer X6

Housing Services

Resident Participation

Officer

Tenancy EnforcementOfficer X3


Estate Services Assistant X 4

CENTRAL AREA

Tenancy Management

Officer

Estate Pride Project Manager

Estate Pride Project Officer





Landscape ArchitectProgramme Manager

Solutions Team Customer Service Assistants X3


App (FTC)Customer Service Assistant

Executive and Business Support

Officer


13


Tenancy EnforcementManager

Customer Service Manager

Area Voids Properties Manager



Customer Service Assistant Customer Service

Officer

Housing Services

Principal Customer Services Officer – Reception


NASBO Officer

Tenancy Enforcement Officer


Estate Services Assistant

Idoya D’CruzeArea Housing Manager (South)

Executive Support Officer Business Support Officer

Area Customer Services Manager

Resident ParticipationOfficer

SOUTH AREA






Customer Services Assistant APP (FTC)Customer Services

Assistant

Customer Service Assistants Solutions Team Customer Service

Assistants

Customer Service Assistants

14

Housing Services

Paul WilliamsHead of Rent Collection

Area Income Team Manager (North)

Welfare Reform Manager

Principal Income Officer

CENTRAL INCOME TEAM


Area Income Team Manager (Central)

Income Officer

Business Development Manager

Income Officer

Area Income Team Manager (South)

Income Officer

Administrative Services Team Leader

Parking & Garages Team Manager

Income Assistant

Garages Technical &Repairs Officer

Parking SupportOfficer

Parking & GaragesOfficer

Housing Benefits Assessment & Liaison

Officer

Welfare Solutions Officers

Employment Coordinator

Project Officer (Employment & Advice)

Income Assistant

Income Officer

Admin AssistantApp (FTC)

Income Assistant (FTC)

15

Lisa KeatingHead of Home

Ownership Services


Housing Services

HOME OWNERSHIP SERVICESCedric Boston


Leasehold ResidentEngagement Officer

Leasehold Manager (Collections)

Team Leader (Collections)

Service Charge Coordinators

Major Works Coordinator

LH Manager (Consultations)

Income & SC Accountant

MW Coordinator (Capital Works)

SC Calculation Team Leader

Service Charge Calculations Officer

Service Charge Co-ordinator(URH)

Team Leader (Consultation)

See next page for

Customer Service & Sales

Team

Collections Project Manager

Customer Services Assistant

MW Project Manager

MW Coordinator

L/Customer Service Assistant

MW Project Manager

Patrick PedderHead of Finance

Major Works Coordinator

16

Lisa KeatingHead of Home Ownership Services

Leasehold Manager (Customer Services & RTB)

Service Charge Coordinator

Housing Services HOME OWNERSHIP SERVICES

Property Sales Team

Legal Instructing Officer

RTB Officer

Leasehold Customer Service Assistant

Team Leader (Customer Service & RTB)

SC Customer Service Team

Contract Management

Gary MitchellHead of Repairs

Contract Manager

Business Support OfficerContract Management

Officer Contract Management

Officer

17

Property Services

Procurement Officer

18

Property Services

Area Asset Manager (North)

Area ResponsiveRepairs Manager

Patch Surveyor

Area Asset Manager (Central)Area Asset Manager (South)

Area Responsive RepairsManager

Business Support OfficerPatch Surveyor

Area ResponsiveRepairs Manager

Senior Surveyor

Business Support Officer

Business Support Assistant

Patch Surveyor

Business Support Officer Business Support Officer

Neil WightmanDirector of Delivery Housing Management ASSET MANAGEMENT

Cost Manager/Quantity Surveyor






Gary MitchellHead of Repairs

Senior Surveyor Business Support

Officer

Senior Surveyor

Patch Surveyor

Patch Surveyor

Roselyn Unegbu Head of Programme Delivery

Sue Gomer Head of Capital Delivery Team


Occupational Therapist

Data Input Officer Asset Strategy Officer

19

Capital Works Team

Project Coordinator

Quantity Surveyor

Capital Programme Manager

Asset Planning and Programme Manager

Capital Delivery Team

Senior Project Manager

Project Manager

Capital Works Team Central Area Team


Project Manager

Project Officer

Customer LiaisonOfficer

Customer Liaison Officer

Project Officer


Technical Ispector

Project Officer

Clerk of Works


Programme ManagerBusiness Support Officer Clerk of Works

Project Manager

Project Officer


Project Manager


Business Support Officer Senior Project Manager

Project Manager

Capital Works Team North Area

Project Manager


Project Officer


Project Officer

Capital Works Team North Area

Project Manager

Project Officer


Project Support Officer/Leasehold Liaison Officer

Clerk of Works Roselyn Unegbu

Head of Programme Delivery


Senior Project Manager

Project Manager

Capital Works Team South Area


Business Support OfficerProject Manager


Project Officer


Project Manager

Project OfficerProject Officer

Project Manager


Clerk of Works


Property Services

Jacqui AlexanderHead of Technical Services Manager

Maintenance Team Manager

Principal Electrical EngineerPrincipal Heating & Water Engineer

Gas Servicing Team Leader

Electrical Engineer

Lift Engineer

Heating Engineer

Water Quality Officer

Gas Servicing Engineer

Gas Servicing Officer



TECHNICAL SERVICES Sue Gomer

Head of Capital Delivery Team(Interim)

Senior Structural Engineer

Assistant Structural Engineer

Executive Support OfficerProject Officer (Electrical)


Apprentice (FTC)

Project Officer (Mechanical)

Heating Inspector

Lift Engineer

Gas Servicing Officer

24

Property Services

James Lowe Head of Health & Safety

(Acting)

Fire Safety Advisor

Asbestos Safety Advisor

Fire Risk Assessor


Facilities Manager

Jacqui Alexander Head of Technical Services Manager

HEALTH & SAFETY

CDM Adviser & Asbestos Co-ordinator/Manager Health & Safety Advisor

Business Support OfficerApp

Fire Risk Assessor

Senior Health & Safety Advisor

Health & Safety Advisor

1 Lambeth Housing Management Structure Charts July 2015.

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Transcript of 1 Lambeth Housing Management Structure Charts July 2015.