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LA2401 - English for the Hotel Business

Unit 8: Off-Site Services

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ObjectivesThe objectives of this unit are….

1. Language Focus: Offsite Hotel Services

2. Vocabulary Focus: Giving Advice and Directions

The purpose of this unit is to become familiar with the English terminology for services outside of the hotel, as well as key vocabulary phrases for signaling advice and suggestions.

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ObjectivesFollowing this lesson, you will be able to:• Use a range of excursion related vocabulary• Discuss tourist attractions and guided tours• Use the first conditional to talk about future events• Give advice using standard phrases• Give directions using prepositions of location and direction

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ExcursionsWhat is an excursion?

An excursion is a trip by a group of people, usually made for leisure, education, or physical purposes.

Excursions can be made by individuals alone, or they can be organized by hotels for their guests to promote tourism.

Tourism is travel for recreational, leisure or business purposes.

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ExcursionsDo you know these different types of excursions?

Where do you find these excursions?

1. 2. 3.

4. 5. 6. 7.

musical concert exhibition

disco film playfootballmatch

THEATER CONCERT HALL GALLERY

DISCO CINEMA THEATER STADIUM

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ExcursionsWhat other types of excursions can you think of?

Can you guess these other types of excursions?

1. 2. 3. 4.

5. 6. 7. 8. 9.

horsebackriding canoeing kayaking fishing

shop-ping museum biking

touring(also called a

“guided tour”) zoo trip

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TravellingAnswer the questions below using the sales information.

1. How much for an adult single? 7. How long for the trip to Bangor?2. How long for one way? 8. How much for return children?3. Student single fares are how much? 9. How long for round trips?4. How far is it? 10. Return adult fares are how much?5. How much for round trip students? 11. How much for single under 15?6. When does the first train leave? 12. What’s the fax number?

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Tourist AttractionsWhat are popular tourist attractions in and around Bangkok?

Can I visit it in one day?

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Excursions / Tour Planning

http://youtu.be/AUJ7gYYQtp0• Pickup from your hotel in Bangkok. 08:00• Drive to Grand Palace• Visit Grand Palace• Wat Prah Kaew (Emerald Buddha)• Wat Po• Lunch• Long tail boat Chao Phraya &Thonburi Canals

(private charter)• Visit Wat Arun• China Town walking tour• Wat Traimit• Transfer back to Bangkok Hotel 17:30

Bangkok Tour T515: Grand Palace, Temples, Canals & China Town

http://www.travelbangkoktours.com/tours/T1015grandpalace-canals.html

All of Bangkok's highlights in a Day! If you are short of time then this is a great tour to get a feel of all the different aspects that Bangkok has to offer. Grand temples, quiet backwaters and a hectic and vibrant street life.

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Word Study – a coach tour

Look at this list of facilities offered on a coach tour. Fill in the gaps with one of the words underneath.

a _______________ from your hotel (at the start)b _______________ at your hotel (at the end)c expert and _________ guided ___________ charges included in pricee lunch ____________ in pricef modern coach with ____________ or heatingg __________ seatsh no ____________ chargei ___________ on the coachj ___________ in own languagek tea and coffee _____________ on the coach

air-conditioning drop-off pick-up available entertaining recliningcancellation entrance toilets commentary included

air-conditioning

drop-off

pick-up

entertaining

entrance

included

reclining

entrance

commentary

toilets

available

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Pattayahttp://youtu.be/LruXmZ51I4s

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Language StudyFirst ConditionalWe use first conditional to explain the result of a condition met.Look at these examples.

If + Present Tense, willIf you come on the tour, you’ll see a range of Thai temples.If you are fit and like adventure, you’ll love this trip.

If + Present Tense, modal verbIf you have any questions, you can ask me when I come around.

If + Present Tense, ImperativeIf you come, bring plenty of water.

Note the result clause can come first.e.g., What will we do if it rains? or If it rains, what will we do?

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Language StudyFirst ConditionalExpand these sentences about the excursions in Thailand:

A If / go / Koh Samui / see / Big Buddha templeB If / go / Chao Phraya cruise / return / midnightC Have / elephant ride / if / go / KanchanaburiD If / sunbathe / not forget / sun-cream

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Giving adviceLook at the ways representatives can give advice:

• Why don’t you come on the Grand Palace tour?• If I were you, I’d wait till the Thursday or Friday.• You could always spend some hours shopping at

Chatuchak market.

1) Can you think of any other ways of giving advice?2) Now give advice to the person making these statements:

a) I’ve lost my passport.b) I’ve got a terrible headache.c) I can’t find my keys.d) We’d like to eat some traditional local food.e) What should I visit while I’m staying here?f) What’s a good present to take home?g) Which wine do you recommend to go with the chicken?

“Why don’t you contact the police?”

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Giving Directions outsideWhich of the following can you find on this tourist map of Lisbon?

bus station hotelswimming pool caférailway station theatrecinema restaurantunderground station

Listen to the directions from the Hotel International and follow them on the map.

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Listening – Can you direct me to the theatre?

Listen again and complete the directions.

The Roman museum (Nucleo Arqueologico)2 Turn right _________ 4 the hotel. Then ________ 5 the first right down

Rua dos Correeiros. Keep ________ _______ 6 down that street for 700 metres.You’ll see the museum ________ 7 your right.

The Dona Maria theatre (Teatro Nacional Dona Maria)1 You can go ________ ________ 1. Turn left outside the hotel and walk _______ 2 Rossio square. The theatre is ________ 3 the other side of the square.

Oceanarium3 The best way is to _______8 the metro from Rossio. Get a ticket from Oriente.

_________9 lines at Alameda and then ________ ________ 10 at Oriente.

footontowards on

outside takestraight

on

takechange offget

on

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Language Study – Expressions to Learn

It’s quite near here.

Turn right/left outside the hotel.

Walk towards the square.

It’s on the other side of the square.

Keep straight on down the street.

You can’t miss it.

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Asking for and Giving Directions

How to Ask for Directions How to Give Directions How to Locate Places

How can I get to...?

Where is _______?

Is there a ____ near here?

Go straight on...

Turn left / Turn right

Take the second corner on the right / left.

Walk three blocks / Cross the street

The ________ will be on your right/ left

Take _______ street

___ is next to the ___

___ is in front of the ___

___ is behind of the ___

___ is opposite the ___

___ is on the corner of __

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Speaking

Make conversation with your partner. Ask and answer about the places below.

a library, a bank, a public toilet, a school, a music shop, a shopping center

Person 1 : Is there a phone box near here?Person 2 : Yes. Go straight ahead, it's on the left between the hotel and town hall.Person 1 : Thanks a lot.

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Prepositions of Direction

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SummaryDuring this lesson, you have:• Used a range of excursion related vocabulary• Discussed tourist attractions and guided tours• Used the first conditional to talk about future events• Given advice using standard phrases• Given directions using prepositions of location and

direction