1. Iulia Buciuman Engagement 360
-
Upload
catalina-toma -
Category
Documents
-
view
222 -
download
0
Transcript of 1. Iulia Buciuman Engagement 360
-
8/12/2019 1. Iulia Buciuman Engagement 360
1/46
Engagement in 360
Iulia Buciuman
-
8/12/2019 1. Iulia Buciuman Engagement 360
2/46
Commit. Engage. Excel.
Engagement And Retention Trends Survey
-
8/12/2019 1. Iulia Buciuman Engagement 360
3/46
Leader in:
Award-winning engagement and retention solutions Proven results in boosting performance, retention, service and business
metrics
About TalentKeepers
TalentKeepers
-
8/12/2019 1. Iulia Buciuman Engagement 360
4/46
Representative Organizations We Helped Engage
and Retain Valued Talent
-
8/12/2019 1. Iulia Buciuman Engagement 360
5/46
What is the best approach in
engagement?
Our Purpose Today
TalentKeepers
-
8/12/2019 1. Iulia Buciuman Engagement 360
6/46
Take away definition
Why and when are employees leaving?
What can we do?
Examples of engagement strategies and solutions
Wrap-up
Agenda
-
8/12/2019 1. Iulia Buciuman Engagement 360
7/46
The WHAT and the WHY in
engagement
-
8/12/2019 1. Iulia Buciuman Engagement 360
8/46
2014 TalentKeepers
ENGAGEMENT
-
8/12/2019 1. Iulia Buciuman Engagement 360
9/46
2014 TalentKeepers
What is about
-
8/12/2019 1. Iulia Buciuman Engagement 360
10/46
13%1990
-
8/12/2019 1. Iulia Buciuman Engagement 360
11/46
43%2000
-
8/12/2019 1. Iulia Buciuman Engagement 360
12/46
73%2013
-
8/12/2019 1. Iulia Buciuman Engagement 360
13/46
89%
78%
78%
70%
70%
63%
44%
44%
41%
26%
0%
Higher productivity
Higher service quality
Increased organizationalcommitment
Stronger co-worker relationships
Increased morale
Higher performance evaluations
Better attendance
Decreased turnover
Decreased job burnout
Better safety records
No difference between engaged
and disengaged employees
Engaged compared to disengaged employees haveRO
-
8/12/2019 1. Iulia Buciuman Engagement 360
14/46
EmployeeEngagement
CredibleLeadership
Satisfied andloyal customers
Productive &Profitable
Organizations
High PerformingWorkforce
Committed
Employees
SupportiveCo-Workers
Job & CareerSatisfaction
High PerformingOrganization
-
8/12/2019 1. Iulia Buciuman Engagement 360
15/46
Credible Leadership SupportiveCo-Workers
Job & Career Satisfaction High Performing Organization
-
8/12/2019 1. Iulia Buciuman Engagement 360
16/46
26%25%
35%
41%
58%59%
48%
37%
11%10%12%
15%
5%6%5%7%
2014201320122011
Excluding pay, what factors
are driving unwanted turnover?Leadership FactorsJob/Career Factors
Organizational Factors
Co-Worker Factors
TalentKeepers
-
8/12/2019 1. Iulia Buciuman Engagement 360
17/46
Job/Career Leadership Organization Co-Worker/Team
Why are people leaving? RO
80%
12%8%
-
8/12/2019 1. Iulia Buciuman Engagement 360
18/46
Credible Leadership
Leadership talents
Clear shared vision
Walk the talk
Fairness
Leadership Talents
1 Trust Builder
2 Communicator
3 Talent Developer & Coach
4 Esteem Builder
5 Flexibility Expert
6 Climate Builder
7 High Performance Builder
8 Retention Expert
9 Talent Finder
10 Retention Monitor
HR actions:
Efficient leadership development
Engagement tools
Consistent policesno BUT!
Encourage discussions
Communication details
-
8/12/2019 1. Iulia Buciuman Engagement 360
19/46
Career
PreferencesDescription
1 ProfessionalGrowth
Gaining skills and knowledgefor current job role
2Financial
Worth
Monetary value for work
contributions
3Career
Opportunities
Gaining skills and knowledge
for career advancement
4Work
Fulfillment
Opportunity to perform
activities that are enjoyed and
utilize ones skills
5 Well-Being Work/life balance
6 StabilityStable environment withpredicable work activities and
schedule
7New
Experiences
Exposure to new experiences
to enhance expertise and
knowledge
Job & Career Satisfaction
The Base
pay
job duties in line with life priorities
The Upper Levels
skills used and developed
recognition
career opportunities new experiences
HR Actions:
total reward
good selection process management tools: job rotations,
project working, internships,
mentoring, on boarding
communication: career preferences
succession/ career path/ career
counseling
-
8/12/2019 1. Iulia Buciuman Engagement 360
20/46
Supportive Co-Workers
HR actions:
Consistent policesno BUT!
Facilitate alignment
Foster communication
Create and sustain opportunities
Its about mutual trust and
respect, not about friendship.
-
8/12/2019 1. Iulia Buciuman Engagement 360
21/46
High Performing Organization
HR Actions:
Performance processa newapproach?
Is it linked with engagement?
Appraisal meeting support
Redefine the carrot
How often the business looks at
sales/production numbers?
How often do you look at employees
metrics?
-
8/12/2019 1. Iulia Buciuman Engagement 360
22/46
How often DO YOU have quality conversations with your
employees?
How often they say you have quality conversations with
them?
-
8/12/2019 1. Iulia Buciuman Engagement 360
23/46
0% 0% 0%
37%
28%
35%
19%
9%
27%
14% 14%
17%
Never Once a year or
longer
Twice a year Quarterly Weekly or
Monthly
Excluding Performance Reviews, How Often do Planned
Meetings to Discuss Engagement Occur
Best in class
Other
TalentKeepers
-
8/12/2019 1. Iulia Buciuman Engagement 360
24/46
WHEN
are employees leaving?
-
8/12/2019 1. Iulia Buciuman Engagement 360
25/46
2%
13%
11%
26%
40%
8%
During initial
training
Within first 90
days
Around 6
months
Around 1 year Around 3
years
More than 5
years
When does the highest turnover occur?
TalentKeepers
RO
52%
-
8/12/2019 1. Iulia Buciuman Engagement 360
26/46
37%
21%
21%
16%
5%
0%
Missed expectations on job duties
and/or work schedule
Poor fit based on skills required
Lack of advancement opportunities
Inadequate assimilation and coaching
Co-worker conflict
Inadequate training
The Biggest Reason New Hires Leave Organizations withinthe First 12 Months
RO
-
8/12/2019 1. Iulia Buciuman Engagement 360
27/46
Communication Shapes anEmployees Experience,
Beliefs, Expectations,
Trust and More
-
8/12/2019 1. Iulia Buciuman Engagement 360
28/46
Leaving or staying decision is
EMOTIONAL
-
8/12/2019 1. Iulia Buciuman Engagement 360
29/46
Employee journey
-
8/12/2019 1. Iulia Buciuman Engagement 360
30/46
Onboarding
-
8/12/2019 1. Iulia Buciuman Engagement 360
31/46
The Friday Night Dinner Test
-
8/12/2019 1. Iulia Buciuman Engagement 360
32/46
Wikipedia:
the mechanism through which new
employees acquire
the necessary knowledge, skills, andbehaviors to become effective
organizational members and insiders.
-
8/12/2019 1. Iulia Buciuman Engagement 360
33/46
-
8/12/2019 1. Iulia Buciuman Engagement 360
34/46
What You Need to Know About
Your New Employee!
Leader Preferences Recognition Preferences
Engagement Preferences
Career Preferences
TalentKeepers
-
8/12/2019 1. Iulia Buciuman Engagement 360
35/46
TalentKeepers35
The Onboard Connection System
FirstFit Survey
10-minutes,non-anonymous
Completedby newemployeesduringonboarding
LeaderTraining
25-minuteonlinemodule
Completedby leaders toprepare forHandshakeMeetings
HandshakeMeeting
20-minute 1:1meeting
A positive
and powerfulmeetingbetweenemployeeand leader
Online ActionPlan
Summarizesdiscussion &commitments
Completed byboth leaderand employee
Purpose:
1. Build strong 1:1 relationships with each team member
2. Understand each team members personal work preferences
3. Inspires shared commitment & engagement from team
member and leader
Solut ion Spo t l ight
-
8/12/2019 1. Iulia Buciuman Engagement 360
36/46
-
8/12/2019 1. Iulia Buciuman Engagement 360
37/46
Most
Important
Leadership Preferences
37
Leadership Talents
1 Trust Builder
2 Communicator
3 Talent Developer & Coach
4 Esteem Builder
5 Flexibility Expert
6 Climate Builder
7 High Performance Builder
8 Retention Expert
9 Talent Finder
10 Retention Monitor
-
8/12/2019 1. Iulia Buciuman Engagement 360
38/46
Most
Preferred
Engagement & Recognition Group Preferences
Engagement Preferences Sergeant Bluff
1 In Person 78%
2 Team Meetings 16%
3 Emails 4%
4 Employee of the Month Board 1%5 Employee Bulletin Board 1%
Recognition Preferences Sergeant Bluff
1 In Person 64%
2 Team Announcement 19%
3 Email 11%
4 Lunch 6%
-
8/12/2019 1. Iulia Buciuman Engagement 360
39/46
Hey boss, I think Im ready forthat promotion Ive been planning on.
Trust and open
communication enable
job and career growth
conversations.
Relationships matter.
-
8/12/2019 1. Iulia Buciuman Engagement 360
40/46
2007 TalentKeepers
Everything speaks.
-
8/12/2019 1. Iulia Buciuman Engagement 360
41/46
Common leaks
engagement time
not a full management buy in
1/ 2 years measurements with complicated surveys
action planning headaches
development: training seen as motivator and quick fix
complicated processes
-
8/12/2019 1. Iulia Buciuman Engagement 360
42/46
Engagement strategy
1 2 3 4 5 6 7 8 9 10 11 12Communication plan
HR Processes
AHA moment for
managers
Managers know & can
Engagement pure actions
Handshake connection
Pulse survey
Engagement survey
ENPS : 20 pp Performance: 8 ppNPS:4 pp
call center 1500 empl
-
8/12/2019 1. Iulia Buciuman Engagement 360
43/46
Career & Leadership Open Communication
Create Relations &Feelings
Engagement - a
process!Build Easy to Follow
Frameworks
-
8/12/2019 1. Iulia Buciuman Engagement 360
44/46
a 360 business
DAYS!
-
8/12/2019 1. Iulia Buciuman Engagement 360
45/46
Harvard Business Review Report of 550 Executives, 2013Gartner research 2012TalentKeepers/AT&T I&E Survey 2014
HayGroup 2012The Drive Dan PinkForbes - It's Time To Rethink The 'Employee Engagement' Issue 2014HuffPost - The third Metric 2014
Deloitte Global Human Capital Trends 2014Gallup - Gallup Management Journal 2013
References
-
8/12/2019 1. Iulia Buciuman Engagement 360
46/46
Thank you
- Employee Engagement - Employee Retention- Employee Surveys - On-boarding- Leadership Assessments - Leadership Training