1

Improved Online Estimates &Appointment Scheduling at Safelite.com

Available August 2014

Featuring:Reduced steps Faster functionality

Reduced forced bail-outs

2

Schedule an appointment on any device

We’ve made it easier for customers to schedule their work with at Safelite.com. They cannow schedule an appointment on any device without the need to download

an app., and they can complete the entire process online.

3

My damage

We’ve simplified the process of choosing what service best fits the customer’s need – windshield repair, windshield replacement, or side or back window replacement. Customers have the ability to watch educational videos to help make the best decision for their auto glass needs.

4

My vehicle

Customers first select for their vehicle, by entering a VIN or year, make and model.

5

Find my glass

We’ve enhanced the part selection process with visuals tohelp the customer select the correct glass. They can more easily

select a green tint or a blue tint, for example.

6

My quote

Customers now have the ability to save or share their quote.They can also tab between cash quote and submitting a claim with their insurer.

7

My appointment

We’ve enhanced the scheduling process to provide a 5-day view of available appointments. Customers can tab between mobile and in shop appointment calendars.

8

My summary

Customers now have the ability to review their appointmentand add wiper blades before submitting their request.

9

Manage your appointment through the Customer Portal

Customers can log-on to their private online account to manage their appointment and make changes as needed.